5-035-395-12(1) Wireless Noise Canceling Stereo Headset Casque stéréo sans fil à réduction de bruit Reference Guide Guide de référence Guía de referencia https://rd1.sony.net/help/mdr/wh1000xm5/h_zz/ WH-1000XM5 ©2022 Sony Corporation Printed in Malaysia Imprimé en Malaisie https://www.sony.
A English Wireless Noise Canceling Stereo Headset Model: YY2954 FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CONSOMMATEURS AUX ÉTATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC. Owner’s Record The model and serial numbers are located on the product. Record them in the space below and store safely. Model No.________________________ Serial No.
rechargeable batteries, v isit http://www.sony. com/e lectron ics/eco/environmenta lmanagement Caut ion: Do not handle damaged or leak ing rechargeable batteries. FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA, INCLUDING IN THE PROVINCE OF QUEBEC. POUR LES CONSOMMATEURS AUX ETATS-UNIS. NON APPLICABLE AU CANADA, Y COMPRIS LA PROVINCE DE QUEBEC. You are cautioned that any changes or modifications not express ly approved in this manual cou ld vo id your authority to operate this unit.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Model: YY2954 Quick Start Guide Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.
Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. The headset enters pairing mode automatically when you turn on the headset for the first time after purchase. Establishing a BLUETOOTH® connection Follow the downloaded “Sony | Headphones Connect” app instructions. Operating the headset You can use the touch sensor control panel to perform the following operations.
Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS devices) Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer (Wi
Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) About 360 Reality Audio Using Quick Access Noise canceling function What is noise canceling? Using the noise canceling function Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) Listening to ambient sound Listening to ambient sound during music playback (Ambient Sound Mode) Lis
What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app How to keep the software up-to-date (for comfortable use of the headset) What you can do with partner services What you can do with partner services Important information Precautions To prevent burning or malfunction due to getting wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Po
The headset does not operate properly. Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. The headset reacts incorrectly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 What you can do with the Bluetooth function The headset uses Bluetooth wireless technology, allowing you to do the following. Listening to music You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About the voice guidance In the factory settings, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Setting the headset in the carrying case When you have finished using the headset, put it in the supplied carrying case. To store the cables Put the cables in the holder separated by the divider in the carrying case.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Location and function of parts 1. (left) mark 2. Sliders (left, right) Slide to adjust the length of the headband. 3. Built-in antenna A Bluetooth antenna is built into the headset. 4. Tactile dot 5. 6. 7. 8. There is a tactile dot on the left unit. Left unit Headband (right) mark Noise canceling function microphones (internal) (left, right) Pick up the sound of the noise when the noise canceling function is in use.
9. Right unit 10. Touch sensor control panel 11. 12. 13. 14. 15. 16. 17. Remotely controls music playback of the connected Bluetooth device or performs other operations using touch operation. Noise canceling function microphones (external) and voice pickup microphones (left, right) Pick up the sound of noise when the noise canceling function is in use and the wearer’s voice during a phone call or when the Speak-to-Chat mode is in use.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Indicator (blue/orange) next to the (power) button Turning on (flashes twice in blue) In this case, when the remaining battery charge is 10% or lower (requires charging), the indicator lights successively as follows.
Headphone cable connected (power is turned on) ------ - - - - - (repeatedly flashes in blue at about 5-second intervals) The indicator turns off automatically after a period of time has passed. When the remaining battery charge becomes low, the indicator starts flashing in orange. Updating software -- - (repeatedly flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Wearing the headset 1 Wear the headset on your ears. Extend the slider to adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the There is a tactile dot on the (left) mark side. (right) mark on your right ear.
In the following cases, wearing detection may react incorrectly. When you do not use the headset, turn off the headset. With the headset around your neck, your chin goes into the housing Put your hand inside the earpad of the left unit Put the headset in a bag, etc. Hang the headset on a bag, etc. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation.
Related Topic What you can do with the “Sony | Headphones Connect” app 5-035-396-11(1) Copyright 2022 Sony Corporation 17
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. A: USB AC adaptor The charging indicator (orange) of the headset lights up. Charging is completed in about 3.5 hours (*) and the charging indicator turns off automatically.
Hint The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. If charging starts while the headset is on, the headset will turn off automatically. Note Charging may not be successful with cables other than the supplied USB Type-C cable. Charging may not be successful depending on the type of USB AC adaptor.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time LDAC™ Noise canceling function: ON Max. 26 hours LDAC Ambient Sound Mode: ON Max. 26 hours LDAC OFF Max. 36 hours AAC Noise canceling function: ON Max. 30 hours AAC Ambient Sound Mode: ON Max.
Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE Extreme function. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions. If you set the following functions, the available operating time of the battery becomes shorter than the ones described above.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.
The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate. Hint You can also check the remaining battery charge of the headset with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app. When storing the headset in a bag, etc., turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function. Pairing To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “pairing”. Pair the headset and the device manually.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ Note The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand.
4 Touch [WH-1000XM5]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear a notification sound announcing that the connection is established. If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-1000XM5] does not appear on the Android smartphone screen, try again from the beginning of step * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(1) Copyright 2022 Sony Corporation 30
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear a notification sound announcing that the headset is turned on. The indicator (blue) continues to flash even after you release your finger from the button.
4 Touch [WH-1000XM5]. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WH-1000XM5], [LE_WH-1000XM5], or both may be displayed on the connecting device. When both or [WH1000XM5] is displayed, select [WH-1000XM5]; when [LE_WH-1000XM5] is displayed, select [LE_WH-1000XM5].
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset.
3. 4 Touch [WH-1000XM5]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear a notification sound announcing that the connection is established. If they are not connected, see “Connecting to a paired iPhone ”. If [WH-1000XM5] does not appear on the display of the iPhone, try again from the beginning of step * . A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear a notification sound announcing that the headset is turned on. The indicator (blue) continues to flash even after you release your finger from the button.
4 Touch [WH-1000XM5]. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note When connecting, [WH-1000XM5], [LE_WH-1000XM5], or both may be displayed on the connecting device. When both or [WH1000XM5] is displayed, select [WH-1000XM5]; when [LE_WH-1000XM5] is displayed, select [LE_WH-1000XM5].
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Windows® 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Pair the headset using the computer. To connect using the Swift Pair function 1. Select [Connect] from the pop up menu displayed on your computer screen. To connect without using the Swift Pair function 1. Click the [Start] button, then [Settings]. 2. Click [Devices]. 3. Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device].
4. Click [Bluetooth]. 5. Click [WH-1000XM5].
If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a notification sound announcing that the connection is established. If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WH-1000XM5] does not appear on the computer screen, try again from “To connect without using the Swift Pair function” of step . * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-035-396-11(1) Copyright 2022 Sony Corporation 42
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 5. Select [WH-1000XM5], then select [Pair].
If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a notification sound announcing that the connection is established. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WH-1000XM5] does not appear on the computer screen, try again from the beginning of step * . A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Pair the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of the screen. 2. Select [WH-1000XM5] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear a notification sound announcing that the connection is established.
When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again. The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
2. From the [Choose your output device] drop-down menu, select [Headphones (WH-1000XM5 Stereo)]. If [Headphones (WH-1000XM5 Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen to check [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu.
You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. If this is the case, deactivate the Bluetooth function on the last-connected device or turn off the power.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
4. Right-click [WH-1000XM5]. If [WH-1000XM5] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu.
The connection is established. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer.
Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-035-396-11(1) Copyright 2022 Sony Corporation 57
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.15 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
2. Click [WH-1000XM5] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. The connection is established. You will hear a notification sound announcing that the connection is established. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Bluetooth device is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case, turn off the power and start the operation again from step .
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear a notification sound announcing that the headset is turned on. The indicator (blue) continues to flash even after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear a notification sound announcing that the connection is established.
How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-035-396-11(1) Copyright 2022 Sony Corporation 64
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
When Bluetooth connections are established between 2 devices and the headset, another paired device can be connected via Bluetooth connection. If you try to make a Bluetooth connection with the headset by operating the third device, the Bluetooth connection with the last device that played music will be maintained, and the Bluetooth connection with the other device will be disconnected. Then a Bluetooth connection between the third device and the headset is established.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on. The headset supports High-Resolution Audio playback.
Listening to ambient sound during music playback (Ambient Sound Mode) Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-035-396-11(1) Copyright 2022 Sony Corporation 68
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc. The operation may vary depending on the Bluetooth device.
Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. Hint The headset supports SCMS-T content protection. You can enjoy music and other audio on the headset from a device such as a mobile phone or portable TV that supports SCMS-T content protection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device. You can use the touch sensor control panel to perform the following operations.
Fast-reverse: Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback point. Increase the volume: Swipe up repeatedly until the volume reaches the desired level. Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. You will hear a notification sound. 2 Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About 360 Reality Audio What is 360 Reality Audio? 360 Reality Audio is a new music experience using Sony’s 360 three-dimensional audio technology. Positional information is attached to each sound source such as vocals, chorus, and musical instruments, and are placed in a spherical space. Listeners can experience a three-dimensional sound field as if they are immersed in a live performance of the artists.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using Quick Access Quick Access is a feature that allows you to play content in the corresponding app by simply pressing the button of the headset. 1 Open the “Sony | Headphones Connect” app, and set the NC/AMB button as the Quick Access button. Using the “Sony | Headphones Connect” app, you can change the function assignments to the NC/AMB button. For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 What is noise canceling? The noise canceling function generates antiphase sound against outside surrounding noises (such as noises in vehicles or noises from air conditioners indoors) to reduce the surrounding noises by canceling them out. Note The effect of noise canceling may not be pronounced in a very quiet environment, or some noise may be heard.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You will hear a notification sound announcing that the headset is turned on. When you use the headset for the first time after purchase or just after initializing the headset, the noise canceling function is turned on automatically when you turn on the headset.
Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-035-396-11(1) Copyright 2022 Sony Corporation 78
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) When you wear the headset, this function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying music. 1 Turn on the headset. You will hear a notification sound announcing that the headset is turned on.
Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel.
The touch sensor control panel is not touched. Depending on the ambient condition and the type/volume of audio playback, the ambient sounds may not be heard even when using the Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Speaking with someone while wearing the headset (Speak-to-Chat) If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear.
Slightly separate both fingers Directly touch the touch sensor control panel Touch the touch sensor control panel with the pads of your fingers You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. In the factory settings, the time until the mode ends is set to about 15 seconds.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality (default). Priority on stable connection: Prioritizes the stable connection. When you want to prioritize the sound quality, select the “Priority on sound quality”.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Supported codecs A codec is an audio coding algorithm used when transmitting sound wirelessly via Bluetooth connection. The headset supports the following 3 codecs for music playback via an A2DP connection: SBC, AAC, and LDAC. SBC This is an abbreviation for Subband Codec. SBC is the standard audio coding technology used in Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost during compression with high accuracy. You can switch the settings with the “Sony | Headphones Connect” app. Depending on the specifications of the playback device, the DSEE Extreme function may be disabled when transmitting a compressed sound source using LDAC.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Increase the volume: Swipe up repeatedly until the volume reaches the desired level. Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. 4 When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to end the call.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. 4 When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to end the call. If you made a call during music playback, music playback resumes automatically after ending the call. Hint Volume for a call can be adjusted during a telephone conversation only.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the touch sensor control panel.
Tap the touch sensor control panel twice quickly to answer a call. During call Tap the touch sensor control panel twice quickly to finish a call.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Making a video call on your computer When you make a video call on your computer, you can talk wirelessly from your headset. 1 Connect the headset to your computer via Bluetooth connection. 2 Launch the video calling application on your computer. 3 Check the settings (*) of the video calling application. When you make a video call on your computer, select calling connections (HFP/HSP) and not music playback connections (A2DP).
Pairing and connecting with a computer (Windows 8.1) Pairing and connecting with a computer (Mac) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Windows 8.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. You will hear a notification sound. 2 Turn off the headset. You will hear a notification sound. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the Google Assistant By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s left and right microphones to operate the smartphone or perform a search. Compatible smartphones Smartphones installed with Android 6.0 or later (The latest version of the Google app is required.) 1 Open the “Sony | Headphones Connect” app, and set the touch sensor control panel as the Google Assistant feature.
Hint Check or update the software version of the headset with the “Sony | Headphones Connect” app. When the Google Assistant is not available for reasons such as not being connected to the network, the voice guidance “The Google Assistant is not connected” is heard. If you do not see [Finish headphones setup] on the Conversation View of the Google Assistant app, delete the pairing information for the headset from the Bluetooth settings of your smartphone and redo the pairing process.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset’s left and right microphones to operate the smartphone or perform a search. Compatible smartphones The OS version which supports the latest version of the Amazon Alexa app on Android or iOS Installation of the latest Amazon Alexa app is required. 1. 2. 3. 4. Open the app store on your mobile device. Search for Amazon Alexa app.
4. On the [Set up Alexa on your WH-1000XM5] screen, touch [CONTINUE]. 5. If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE]. 6. On the [Setup Complete] screen, touch [DONE]. When the initial settings are complete, the function of the touch sensor control panel is changed to Amazon Alexa. 4 Say the wake word (*) (“Alexa”) or operate the touch sensor control panel to use Amazon Alexa.
Hold your finger to the touch sensor control panel to input a voice command. If there is no voice, it will be automatically canceled. * To set the wake word, enable [Activate Voice Assistant with your Voice] with the “Sony | Headphones Connect” app. For details on Amazon Alexa and its capability, refer to the following website: https://www.amazon.com/b?node=16067214011 For details on Amazon Alexa, refer to the following website: https://www.amazon.com/gp/help/customer/display.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s left and right microphones to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps & notifications] - [Advanced] - [Default apps] - [Assist & voice input], and set [Assist app] to the Google app.
For details on the apps which work with the Google app, refer to the operating instructions of the Android smartphone. After activating the Google app, the voice command is canceled when a certain time has passed without requests. Note If the touch sensor control panel is set as the Google Assistant feature, the voice assist function (Google app) is not available. If the touch sensor control panel is set as the Amazon Alexa feature, the voice assist function (Google app) is not available.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s left and right microphones to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
Note If the touch sensor control panel is set as the Google Assistant feature, Siri is not available. If the touch sensor control panel is set as the Amazon Alexa feature, Siri is not available. Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey Siri” setting is on. When using the voice assist function, your voice will be heard from the headset through the headset’s left and right microphones (Sidetone function).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 What you can do with the “Sony | Headphones Connect” app When you connect the smartphone with the “Sony | Headphones Connect” app installed and the headset via Bluetooth connection, you can do the following.
Using the noise canceling function Always automatically optimizing the noise canceling performance to suit the wearer and usage environment (Auto NC Optimizer) Listening to ambient sound during music playback (Ambient Sound Mode) About the sound quality mode Supported codecs About the DSEE Extreme function Connecting the headset to 2 devices simultaneously (multipoint connection) 5-035-396-11(1) Copyright 2022 Sony Corporation 110
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Installing the “Sony | Headphones Connect” app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. 1 Select [Help] on the “Sony | Headphones Connect” app screen. 2 The [Headphones Connect Help] screen appears and support information is displayed. 3 Select the desired item.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 How to keep the software up-to-date (for comfortable use of the headset) If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 What you can do with partner services After setting up on the “Sony | Headphones Connect” app, you can use the following apps (*) linked with the headset. * Services that can be linked as of May 19, 2022 are listed. For details on the latest services and experiences you can have by linking, check the [Services] tab of the “Sony | Headphones Connect” app. 1 Open the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
The Bluetooth function may not work with a mobile phone, depending on the signal conditions and the surrounding environment. Do not apply weight or pressure to the headset for long periods, including when it is stored, as it may cause deformation. If you experience discomfort while using the headset, stop using it immediately. The earpads may be damaged or deteriorate with long-term use and storage. The headset is not waterproof.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 To prevent burning or malfunction due to getting wet On waterproof performance of the headset The headset is not waterproof. If water or foreign matter enters the headset, this can result in burnout or malfunction. Avoid situations such as the following and be careful not to get moisture or dirt on the headset.
Putting the headset in a bag with a cold PET bottle If the headset gets wet, or water enters the headset If a wet headset is charged or turned on, this can result in burnout or malfunction. Position the headset upright and put a dry cloth under the headphone cable input jack and USB Type-C port until no more water comes out from the inside. After that, leave the headset in a shaded, well-ventilated place until it is completely dry.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license. https://rd1.sony.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Trademarks Microsoft, Windows and Windows Media are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to resolve some issues by charging the headset battery. Restart the device that is being connected to the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset. Initialize the headset, and pair the headset and the device again.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 The headset is turned off automatically. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly. The automatic power off function may trigger and the headset may be turned off automatically. Wear the headset so that your ears are inside the earpads.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Charging cannot be done. Common Try charging with the supplied USB Type-C cable. It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. Reset the headset. Initialize the headset, and pair the headset and the device again. When charging with a USB AC adaptor Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Charging time is too long. When charging with a computer, check that the headset and the computer are directly connected, and not via a USB hub. Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more. Check that you are using the supplied USB Type-C cable. It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F).
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 The available operating time is short (the duration of the battery is short). If you set the following functions, the available operating time of the battery becomes short.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 No sound Check that both the headset and the connected device are turned on. When playing music, check that the headset and the transmitting Bluetooth device are connected via an A2DP Bluetooth connection. When using a video calling application on a computer, check that the headset and the computer are connected via an HFP or HSP Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. Reset the headset. Initialize the headset, and pair the headset and the device again. Note Depending on the connected device, the volume of the device and the headset may or may not be synced.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Low sound quality, or noise or unusual sound can be heard. Turn down the volume of the connected device if it is too loud. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Sound skips frequently. Set the headset to “Priority on stable connection”. For details, see “About the sound quality mode”. The situation may be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 The effect of noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. When pairing a device for the first time after purchase or after initializing or repairing the headset, turn on the headset and the headset automatically enters pairing mode. To pair a second or subsequent device, press and hold the (power) button on the headset for about 5 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 The headset does not operate properly. You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the touch sensor control panel. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side. Check that both the headset and the connected device are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 The headset reacts incorrectly. When connected with the computer, depending on the computer application you are using, music playback may not stop even if you remove the headset, but this is not a malfunction. Operate with the computer application to stop the music playback.
Check that the touch sensor control panel setting is enabled with the “Sony | Headphones Connect” app. When connected with the computer, depending on the computer application you are using, you may not be able to operate with the touch sensor control panel, but this is not a malfunction. Operate with the computer application.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. 1 Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. A: USB AC adaptor 2 Press the (power) button and the NC/AMB button simultaneously. The headset will be reset. The device registration (pairing) information and other settings are retained.
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Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. 1 Turn off the headset. Remove the USB Type-C cable. 2 Press and hold the (power) button and the NC/AMB button for about 7 seconds. When the initializing is complete, the indicator (blue) flashes 4 times ( ). This operation resets volume settings, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM5 Specifications Headset Power source: DC 5 V / 1.6 A (Using a commercially available USB Normal AC Adaptor) DC 5 V / 1.6 A, 9 V / 2.3 A (Using a commercially available USB Power Delivery AC adaptor) or use built-in lithium-ion batteries (Product Operation Power: DC 3.8 V) Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx. 3.5 hours Note Charging and usage hours may be different depending on the conditions of use.
Frequency band: 2.4 GHz band (2.4000 GHz - 2.4835 GHz) Compatible Bluetooth profiles (*2): A2DP AVRCP HFP HSP Supported Codec (*3): SBC AAC LDAC Transmission range (A2DP): 20 Hz - 20 000 Hz (Sampling frequency 44.
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