Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Use this manual if you encounter any problems, or have any questions.
Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.
Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Noise canceling function What is noise canceling? Using the noise canceling function Using the AI noise cancelling function Sound quality mode Switching the sound quality mode Checking the sound quality mode Supported codecs Making phone calls Receiving a call Making a call Functions f
What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. Sound No sound Low sound level Low sound quality Sound skips frequently. The noise canceling effect is not sufficient. Bluetooth Pairing cannot be done.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What you can do with the Bluetooth function The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N About voice guidance You will hear voice guidance in the following situations via the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Headphone cable (approx. 1.2 m (47 1/4 in.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Location and function of parts 1. L mark 2. Slider Slide to adjust the length of the headband. 3. left unit 4. Headband 5. R mark 6. right unit 7. (power) button 8. Indicator (blue/red) 9. 10. 11. 12. Lights up in red while charging. Lights up in red or blue to indicate the power or communication status of the headset. Tactile dot The left unit has a tactile dot.
13. N -mark 14. NC (Noise canceling) button 15. Indicator (green) : Shows the noise canceling status. 16. INPUT jack Connect a music player, etc. to this jack by using the supplied headphone cable. Make sure that you insert the plug of the music player until it clicks. Otherwise, you may not hear the sound normally. 17. Jog switch (play/call), (previous), (next)) ( / Controls various functions when you make a call or play music. 18.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N About the indicator You can check various statuses of the headset by the indicators.
The indicator next to the NC button Noise canceling function (green) Noise canceling on Noise canceling off ---- ---For details, refer to “What is noise canceling?.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Connect the headset and an AC outlet. Use the supplied micro-USB cable and a USB AC adaptor to connect them. The indicator (red) of the headset lights up. Charging is completed in about 7 hours (*) and the indicator (red) goes off automatically.
If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. Wait for a specified amount of time until the indicator (red) lights up. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or electrical shock.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time Codec DSEE Qualcomm aptX™ audio/aptX HD AUTO/OFF Noise canceling function Available operating time Noise canceling function: ON Max. 35 hours OFF Max. 40 hours Noise canceling function: ON Max. 35 hours OFF Max. 40 hours Noise canceling function: ON Max. 40 hours OFF Max.
Related Topic Supported codecs What you can do with "Sony | Headphones Connect" app 4-729-821-11(2) Copyright 2018 Sony Corporation 15
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes. When you press the button while the power is on, the indicator (red) flashes and voice guidance indicating the remaining battery charge. The indicator (red) flashes according to the remaining battery charge as follows.
D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone /iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N System requirements for battery charge using USB USB AC adaptor A commercially available USB AC adaptor capable of feeding in more than 0.5 A (500 mA) Personal Computer (As of December 2017) Computers on which the following OS is installed and a USB terminal is equipped as a standard It is not that we guarantee operation on all computers which meet the following environment.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function. Device registration (pairing) When using the Bluetooth function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (pairing).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC -compatible smartphones installed with Android™ 4.1 or later NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 4. Unlock the screen of the smartphone if it is locked. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the N-Mark on the headset with the smartphone. You hear voice guidance “BLUETOOTH disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Switching the device by one touch (NFC) When the headset is connected with a Bluetooth device, if you touch an NFC -compatible smartphone on the headset, the headset is connected with the smartphone that was touched on the headset most recently (One-touch connection switching). However, if you are talking on a Bluetooth mobile phone connected to the headset, you cannot switch the Bluetooth connection by one touch.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The smartphone is placed within 1 m of the headset. The headset is charged sufficiently.
4 Touch [WH-CH700N]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and smartphone are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired Android smartphone .” If [WH-CH700N] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example.
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Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “BLUETOOTH connected”.
4 Touch [WH-CH700N]. You will hear a voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand.
4 Touch [WH-CH700N]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and iPhone are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired iPhone.” If [WH-CH700N] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example.
Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-729-821-11(2) Copyright 2018 Sony Corporation 33
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “BLUETOOTH connected”.
4 Touch [WH-CH700N]. You will hear a voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP).
3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the Bluetooth function. 4. Select [WH-CH700N], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”.
If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WH-CH700N] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. To delete all pairing information, see “Initializing the headset to restore factory settings.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2. Select [Change PC settings] of the [Settings] charm. 3. Select [Devices] of [PC settings]. 4. Select [Add a device]. 5. Select [WH-CH700N]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WH-CH700N] does not appear on the display, try again from step 3.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: Your computer has a Bluetooth function that supports music playback connections (A2DP).
4 Select [WH-CH700N], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and computer are paired with each other and connected. You will hear a voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WH-CH700N] does not appear on the display, try again from step 3. * A Passkey may be called “Passcode,” “PIN code,” or “Password.” Hint The above procedure is an example.
Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-729-821-11(2) Copyright 2018 Sony Corporation 44
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
3. Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button. Note If the sound quality for music playback is low, make sure that the function that supports music playback connections (A2DP) is available on your computer. For details, refer to the operating instructions supplied with your computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset.
4. Select [Hardware and Sound], then [Devices and Printers]. 5. Right-click [WH-CH700N]. If [WH-CH700N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices]. 6. Select [Connect] from the displayed menu.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button. Note If the sound quality for music playback is low, make sure that the function that supports music playback connections (A2DP) is available on your computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Wake the computer up from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button. Note If the sound quality for music playback is low, make sure that the function that supports music playback connections (A2DP) is available on your computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing and connecting with other Bluetooth devices Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you start the pairing operation, make sure that: The Bluetooth device is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1. Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th device is paired. The headset can be paired with up to 8 devices.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “BLUETOOTH connected”. Check the connection status on the Bluetooth device.
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Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting the headset to both a music player and a smartphone or mobile phone When you connect the headset to 2 Bluetooth devices, you can use them separately. For example, one for listening to music (with the A2DP Bluetooth connection) and the other for making phone calls (with the HFP or HSP Bluetooth connection).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting the headset to 2 Android smartphones You can connect 2 smartphones to the headset, one for listening to music and the other for making phone calls. When you connect the headset to a smartphone, usually, the music playback function and phone call function are both connected automatically. 1 Pair the headset with both smartphones, respectively. 2 Use one of the smartphones to establish a Bluetooth connection with the headset.
The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Connecting the headset to an Android smartphone and an iPhone When you connect the headset to a smartphone, usually, the music playback function and phone call function are both connected automatically. To make a multi point connection using an Android smartphone and iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and turning the headset on. When the headset is turned on, the indicator (green) next to the NC button lights up (the noise canceling function: ON) or flashes (the noise canceling function: OFF).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc.
Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of music playback, and vice versa. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Controlling the audio device (Bluetooth connection) If the Bluetooth device supports AVRCP, you can control it on the headset. The functions available may vary depending on the Bluetooth device. Refer to the operating instructions supplied with your Bluetooth device. Each button has the following function: Press once during pause to start playback. Press once during playback to pause.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. The noise canceling effect may vary depending on how you wear the unit. The noise canceling function works primarily for noise in the low frequency band.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You hear the voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. The indicator (green) next to the NC button lights up. To turn off the noise canceling function Press the NC button.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the AI noise cancelling function AI noise cancelling is a useful function that automatically selects one of the noise cancelling modes. This function provides the most effective noise cancelling mode by immediately analyzing ambient sound components. 1. When the headset is on, press and hold the NC button until beep sounds come from the headphones. The headset starts analyzing ambient sound components (about 3 seconds).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Switching the sound quality mode The sound quality is set to the “Priority on sound quality” mode as the default setting. When using an SBC, AAC, aptX, or aptX HD compatible device, use with the “Priority on sound quality” mode. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Checking the sound quality mode When you switch the sound quality mode, the indicator (blue) flashes to show the current sound quality mode. When the headset is powered on, press and hold the button, then press the + or - button within 2 seconds (before the power is turned off), then the indicator (blue) flashes to show the current sound quality mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connetion. The headset supports the following 4 codecs for music playback via an A2DP connection: SBC, AAC, aptX, aptX HD. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Hint Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP connection, switch the call device to the headset by holding the button down for about 2 seconds or by using your smartphone or mobile phone. Volume for a call can be adjusted during a telephone conversation only. Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of music playback, and vice versa.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-729-821-11(2) Copyright 2018 Sony Corporation 78
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the Bluetooth device. When disconnected, you will hear a voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You will hear a voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Set assistant and voice input settings on the Google App. On the Android smartphone, select [Settings] — [Apps], then select the gear icon appeared in the top-right corner of the display.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] — [Siri] to turn Siri on. The operation above is an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via the Bluetooth function, you can do the following.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Installing "Sony | Headphones Connect" app 1 Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (the human body, metal, walls, etc.) or electromagnetic environments. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
Do not put weight or pressure on this headset as it may cause the headset to deform during long storage. Do not subject the headset to excessive shock. Clean the headset with a soft dry cloth. Do not expose the headset to water. The headset is not waterproof. Remember to follow the precautions below. Be careful not to drop the headset into a sink or other container filled with water. Do not use the headset in humid locations or bad weather, such as in the rain or snow. Do not get the headset wet.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Qualcomm® aptX™ audio is a product of Qualcomm Technologies International, Ltd.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the battery. You may be able to resolve some issues by charging the battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The headset is not turned on. Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Charging cannot be done. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the headset and the computer firmly. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected device is playing back. If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Low sound level Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Low sound quality Turn down the volume if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset and the Bluetooth device closer together. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV. Switch the Bluetooth connection to A2DP by operating the Bluetooth device when HFP or HSP is set.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Sound skips frequently. Set the headset to the “Priority on stable connection” mode. For details, refer to “Switching the sound quality mode.” Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on (the indicator (green) next to the NC button lights up). Adjust the earpad position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. When you want to pair a 2nd or subsequent device, press and hold the button of the headset for more than 7 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N One-touch connection (NFC) does nor work Check that the NFC function of the smartphone is set to On. If the smartphone is in a case, remove it. NFC reception sensitivity varies depending on the smartphone. If the connection repeatedly fails, connect/disconnect by operating the smartphone. You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Unable to make a Bluetooth connection Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via the Bluetooth function. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The Bluetooth wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “Switching the sound quality mode.” Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N The headset does not operate properly Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth device to make sure the sound comes from the headset during a call. Re-establish the connection using the Bluetooth device. Select HFP or HSP for the profile.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, press the button simultaneously during charging. The headset will be reset. Pairing information is not deleted. To charge the headset after resetting, disconnect and reconnect the micro-USB cable. button and the NC If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH700N Initializing the headset to restore factory settings Disconnect the micro-USB cable, turn off the headset, then press and hold the button and button simultaneously for more than 7 seconds. The indicator (blue) flashes 4 times ( ), and the settings such as the volume adjustment are reset to the factory settings. This operation resets volume settings, etc., and deletes all pairing information.
