Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Use this manual if you encounter any problems, or have any questions.
Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) iPhone (iOS devices) Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting wit
Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Noise canceling function What is noise canceling? Using the noise canceling function Listening to ambient sound Listening to ambient sound during music playback (Ambient Sound Mode) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnect
Charging time is too long. The headset cannot be charged even if connecting the headset to a computer. The remaining battery charge of the headset is not displayed on the screen of smartphone. Sound No sound Low sound level Low sound quality Sound skips frequently. The effect of noise canceling is not sufficient. Bluetooth connection Pairing cannot be done. One-touch connection (NFC) does not work. Unable to make a Bluetooth connection. Distorted sound The headset does not operate properly.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the voice guidance You will hear a voice guidance in the following situations via the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Location and function of parts 1. Headband 2. (left) mark 3. Left unit 4. Tactile dot 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. There is a tactile dot on the left unit. Sliders (left, right) Slide to adjust the length of the headband. (right) mark Right unit Built-in antenna A Bluetooth antenna is built into the headset. Microphone (left) Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
15. + (volume +) button 16. 17. 18. 19. There is a tactile dot on the + button. Use this dot as a guide when operating the headset. (play/call/next/previous) button Operate to play music, make a call, skip to the beginning of the next track, skip to the beginning of the previous track (or the current track during playback), etc. – (volume –) button Microphone (right) Pick up the sound of the noise when the noise canceling function is in use.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
The unconnected and connected status indications automatically turn off after a period of time has passed. They start flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low, the indicator starts flashing in red. Other Headphone cable connected (power is turned on) ------ - - - - - (repeatedly flashes in blue at about 5-second intervals) The indicator turns off automatically after a period of time has passed.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Wearing the headset 1 Put the headset on your ears. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the There is a tactile dot on the (left) mark side. A: Tactile dot 5-013-896-11(1) Copyright 2020 Sony Corporation 12 (right) mark on your right ear.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. The indicator (red) of the headset lights up. Charging is completed in about 7 hours (*) and the indicator turns off automatically.
If the headset is not used for a long time, it may take longer to charge the battery. If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is a problem with the rechargeable battery.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time AAC Noise canceling function: ON Max. 35 hours AAC Ambient Sound Mode: ON Max. 40 hours AAC OFF Max. 45 hours SBC Noise canceling function: ON Max. 35 hours SBC Ambient Sound Mode: ON Max.
Note Usage hours may be different depending on the settings and conditions of use.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard. “Battery about XX %” (The “XX” value indicates the approximate remaining charge.
If you connect the headset to an iPhone/iPod touch or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly. The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Android smartphone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand.
2. Touch the switch to turn on the Bluetooth function. 4 Touch [WH-CH710N]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-CH710N] does not appear on the Android smartphone screen, try again from the beginning of step 3.
Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation 24
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
4 Touch [WH-CH710N]. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later What is NFC? NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
When the headset is connected with the smartphone, the indicator (blue) starts flashing slowly. You will hear the voice guidance say, “Bluetooth connected”. To disconnect, touch the smartphone again with the headset. You will hear the voice guidance say, “Bluetooth disconnected”. To connect a paired smartphone, perform step 3. Unlock the screen of the smartphone if it is locked. Hint The operation above is an example.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Disconnecting the Android smartphone with one-touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the smartphone with the headset. Touch the smartphone to the N-Mark on the headset. You will hear the voice guidance say, “Bluetooth disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The iPhone is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset.
3. Touch the switch to turn on the Bluetooth function. 4 Touch [WH-CH710N]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”. If [WH-CH710N] does not appear on the display of the iPhone, try again from the beginning of step 3. * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation 33
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”.
4 Touch [WH-CH710N]. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WHCH710N]. 4. Click [Pair]. If Passkey (*) input is required, input “0000”.
The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WH-CH710N] does not appear on the computer screen, try again from the beginning of step 3. * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently.
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 5. Select [WH-CH710N], then select [Pair].
If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WH-CH710N] does not appear on the computer screen, try again from the beginning of step 3. * A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Your computer has a Bluetooth function that supports music playback connections (A2DP).
2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Register the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Select [WH-CH710N] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation again from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
2. Right-click [WH-CH710N]. If [WH-CH710N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
4. Right-click [WH-CH710N]. If [WH-CH710N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu.
The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer.
Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation 51
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Click [WH-CH710N] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. 4 Click the speaker icon in the upper right part of the screen and select [WH-CH710N]. Now you are ready to enjoy music playback on your computer. Hint The operation above is an example.
If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the last-connected device or turn off the power. If you cannot connect your computer to the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Bluetooth device is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand.
Some devices automatically connect with the headset when the pairing is complete. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see “Initializing the headset to restore factory settings”. Note If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button. If the headset has automatically connected to the last connected device, you will hear the voice guidance say, “Bluetooth connected”.
Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation 58
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for calls (HFP/HSP connection). When you wish to use a music player only for music playback and a smartphone only for calls, use a multipoint connection to the headset for each device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using 2 smartphones to use one for listening to music and the other for making phone calls, set up to connect to only one function by operating the smartphone.
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously.
Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP).
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. 1 Connect a playback device to the headphone cable input jack with the supplied headphone cable. Be sure to connect the L-shaped plug into the connecting device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly. AVRCP (Audio Video Remote Control Profile) You can adjust the volume, etc. The operation may vary depending on the Bluetooth device.
When the volume reaches the maximum or minimum, an alarm sounds. Hint The headset supports SCMS-T content protection. You can enjoy music and other audio on the headset from a device such as a mobile phone or portable TV that supports SCMS-T content protection. Depending on the Bluetooth device, it may be necessary to adjust the volume or set the audio output setting on the device. The headset volume during a call and during music playback can be independently adjusted.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device. Each button has the following function: (play/next/previous) Play: Press once briefly while paused.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The effect of noise canceling may not be pronounced in a very quiet environment, or some noise may be heard. When you are wearing the headset, depending on how you wear the headset, the effect of noise canceling may vary or a beeping sound (feedback) may be heard.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. This function provides the most effective noise canceling mode by immediately analyzing ambient sound components. 1 Turn on the headset. You will hear the voice guidance say, “Power on”. The noise canceling function is turned on automatically.
What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) 5-013-896-11(1) Copyright 2020 Sony Corporation 72
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the NC/AMB (noise canceling/Ambient Sound Mode) button while the noise canceling function is on.
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Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec. SBC is the standard audio coding technology used in Bluetooth devices. All Bluetooth devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
3 Adjust the volume by pressing the +/– buttons of the headset. When the volume reaches the maximum or minimum, an alarm sounds. 4 When you finish your phone call, press the (call) button on the headset to end the call. If you received a call during music playback, music playback resumes automatically after ending the call. Hint When receiving a call by operating smartphones or mobile phones, some smartphones or mobile phones receive a call with the phone instead of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Volume for a call can be adjusted during a telephone conversation only. The headset volume during a call and during music playback can be independently adjusted. Changing the call volume does not change the volume of music playback and vice versa. Note Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
Related Topic Receiving a call Making a call 5-013-896-11(1) Copyright 2020 Sony Corporation 81
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-touch connection (NFC), disconnect the device by operating the device. When disconnected, you will hear the voice guidance say, “Bluetooth disconnected”. 3 Turn off the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps & notifications] - [Advanced] - [Default apps] - [Assist & voice input], and set [Assist app] to the Google app.
When using the voice assist function, your voice will be heard from the headset through the headset’s microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example. For details, refer to the operating instructions of the iPhone.
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Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Microwaves emitting from a Bluetooth device may affect the operation of electronic medical devices.
The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a sink, etc. Be careful that the unit does not fall into a sink or container filled with water.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N License notice Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software. Please access the following URL and read the contents of the license. https://rd1.sony.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google, Android and Google Play are trademarks of Google LLC.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to resolve some issues by charging the headset battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected device is playing back. If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a Bluetooth device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. Keep the headset away from a TV.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Sound skips frequently. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below. A: Location of the built-in antenna Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N The effect of noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N One-touch connection (NFC) does not work. Keep the smartphone close to the N-mark on the headset until the smartphone responds. If it still does not respond, slowly move the smartphone around in different directions. Check that the NFC function of the smartphone is turned on. If the smartphone is in a case, remove the case. NFC reception sensitivity varies depending on the smartphone.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the (play/call) button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times ( ), and the headset is initialized. This operation resets volume settings, etc.
