Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Use this manual if you encounter any problems, or have any questions.
Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.
Disconnecting BLUETOOTH connection (after use) Using the supplied dedicated headphone cable Listening to music Listening to music via a BLUETOOTH connection Listening to music from a device via BLUETOOTH connection Controlling the audio device (BLUETOOTH connection) Disconnecting BLUETOOTH connection (after use) Noise canceling function What is noise canceling? Using the noise canceling function About the Automatic AI noise canceling function Optimizing the noise canceling function to suit the usage envir
Installing "Sony | Headphones Connect" app Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. Sound No sound Low sound level Low sound quality Sound skips frequently during playback.
Initializing the headset to restore factory settings 4-697-051-11(4) Copyright 2017 Sony Corporation 5
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X What you can do with the BLUETOOTH function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About voice guidance You hear voice guidance in the following situations via the headset.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Dedicated headphone cable (approx. 1.0 m (39 3/8 in.
Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) * May not be supplied in some countries or regions.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Replacing the earbuds The headset comes with the M size hybrid silicone rubber earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly. Hybrid silicone rubber earbuds Size M earbuds come attached to the headset. According to the headset's color, one of the following size M earbuds is attached.
Do not attach the earbuds loose or skewed.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Storing the cables You can store the cable in the groove of the headset body when you do not use the headset.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Location and function of parts 1. left unit 2. Earbuds 3.
4. Microphone 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function). Use both microphones of the left and right units when talking on the phone. Tactile dot The left unit has a tactile dot. N-mark L mark Indicator (blue/red) Lights up in red during charging. Lights up in red or blue to indicate the power or communication status of the headset.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About the indicator You can check various statuses of the headset by the indicators.
Initialization completed For details, refer to “Initializing the headset to restore factory settings.” Indicator next to the NC/AMBIENT button Noise canceling function (green) Noise canceling on Noise canceling off ---- ---For details, refer to “What is noise canceling?.” Ambient Sound Mode (yellow) On Focus on Voice ---- ---Use the “Sony | Headphones Connect” app to switch to Focus on Voice. For details, refer to “Listening to ambient sound during music playback (Ambient Sound Mode).
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Charging the headset The headset contains a lithium ion rechargeable battery. Charge the headset using the supplied micro-USB cable. 1 Open the micro-USB port cover. 2 Connect the supplied micro-USB cable to the headset, and then connect the other end to a booted computer. The indicator (red) of the headset lights up. Charging is completed in about 3.5 hours (*) and the indicator (red) goes off automatically.
If the headset is not used for a long time, the battery may be quickly depleted, however, after a few recharges, the battery life will improve. If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over discharge. If the headset is not used for a long time, it may take longer to charge the battery. If the computer enters into hibernation mode while connected to the headset, charging will not be completed properly.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Available operating time The available operating times of the headset on a fully-charged battery are as follows: BLUETOOTH connection Music Playback time Codec Qualcomm aptX™ audio/aptX HD/LDAC™ DSEE HX AUTO/OFF AUTO Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 9 hours Ambient Sound Mode: ON Max. 9 hours OFF Max. 11 hours Noise canceling function: ON Max.
Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max. 14 hours Ambient Sound Mode: ON Max. 14 hours OFF Max. 19 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes. You also hear voice guidance of the remaining battery charge.
C: 70% to 50% D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X System requirements for battery charge using USB The headset contains a lithium ion rechargeable battery, which should be charged before using the headset for the first time. Personal Computer with pre-installed with any of the following operating systems and USB port: When using Windows® Windows® 10 Home / Windows® 10 Pro Windows® 8.1 / Windows® 8.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X How to make a wireless connection to BLUETOOTH devices You can enjoy music and hands-free calling with the headset wirelessly by using your device’s BLUETOOTH function. Device registration (pairing) When using the BLUETOOTH function for the first time, you must previously register both devices to allow connection. The operation to register a device is called device registration (paring).
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™ 4.1 or later NFC NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
To disconnect, touch the smartphone again. To connect a paired smartphone, perform step 4. Unlock the screen of the smartphone if it is locked. Hint If you cannot connect the headset, try the following. Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Disconnecting the smartphone by one touch (NFC) You can disconnect the headset from the connected smartphone by touching the headset with it. 1 Unlock the screen of the smartphone if it is locked. 2 Touch the headset with the smartphone. Touch the smartphone on the N-Mark of the headset. You hear voice guidance “BLUETOOTH disconnected”.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Switching the device by one touch (NFC) When the headset is connected with a BLUETOOTH device, if you touch an NFC-compatible smartphone on the headset, the headset is connected with the smartphone that touched on the headset most recently (One-touch connection switching). However, if you are talking on a BLUETOOTH mobile phone connected to the headset, you cannot switch the BLUETOOTH connection by one touch.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The smartphone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently.
2. Touch [ 4 ] next to [Bluetooth] to turn on the BLUETOOTH function. Touch [WI-1000X]. If passkey (*) input is required on the display of the smartphone, input “0000.” The headset and the smartphone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired Android smartphone.” If [WI-1000X] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.
Initializing the headset to restore factory settings 4-697-051-11(4) Copyright 2017 Sony Corporation 33
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”.
4 Touch [WI-1000X]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The iPhone is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is on hand.
3. Touch [ 4 ] to change it to [ ] (turn on the BLUETOOTH function). Touch [WI-1000X]. If passkey (*) input is required on the display of the iPhone, input “0000.” The headset and the iPhone are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired iPhone.” If [WI-1000X] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.
Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-697-051-11(4) Copyright 2017 Sony Corporation 38
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”. Check the connection status on the iPhone.
4 Touch [WI-1000X]. You hear voice guidance “BLUETOOTH connected”. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
3. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. 4. Select [WI-1000X], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.
The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WI-1000X] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
2. Select [Change PC settings] of the [Settings] charm. 3. Select [Devices] of [PC settings]. 4. Select [Add a device]. 5. Select [WI-1000X]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WI-1000X] does not appear on the display, try again from step 3.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: Your computer has a BLUETOOTH function that supports music playback connections (A2DP).
3. Select [WI-1000X], then click [Next]. If passkey (*) input is required on the display of the computer, input “0000.” The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WI-1000X] does not appear on the display, try again from step 3. * A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-051-11(4) Copyright 2017 Sony Corporation 49
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
2. Right-click [WI-1000X]. If [WI-1000X] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. 3. Click [Connect]. The connection is established.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button. Note If the sound quality for music playback is low, make sure that the function that supports music playback connections (A2DP) is available on your computer.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
3. Select [Control Panel] in the [Settings] charm. 4. Select [Hardware and Sound], then [Devices and Printers]. 5. Right-click [WI-1000X] in the [Devices and Printers] screen.
6. Select [Advanced Operation] — [Connect to audio sink device]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired computer (Windows 7) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer. 1 Resume the computer from sleep mode. 2 Turn on the headset. Press and hold the button for about 2 seconds.
3. Click [Listen to Music]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing and connecting with other BLUETOOTH devices Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time. Before you start pairing operation, make sure that: The BLUETOOTH device is placed within 1 m(3 feet) of the headset. The headset is charged sufficiently.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your BLUETOOTH device. To delete all pairing information, see “Initializing the headset to restore factory settings.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting to a paired BLUETOOTH device 1 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”. After the headset turns on, if it has automatically connected to the last connected device, you hear voice guidance “BLUETOOTH connected”. Check the connection status on the BLUETOOTH device.
How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device via BLUETOOTH connection 4-697-051-11(4) Copyright 2017 Sony Corporation 61
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting the headset to both a music player and a smartphone or mobile phone When you connect the headset to 2 BLUETOOTH devices, you can use them differently. For example, one for listening to music (with the A2DP BLUETOOTH connection) and the other for making phone calls (with the HFP or HSP BLUETOOTH connection).
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting the headset to 2 Android smartphones When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection with 2 smartphones separately, one for listening to music and the other for making phone calls, change the settings of the smartphones so that only one of the functions is connected for each smartphone.
Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. Note When using Google Assistant, the headset cannot make a multi point connection.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Connecting the headset to an Android smartphone and an iPhone When you connect the headset to a smartphone, usually the music playback function and the phone call function are both connected automatically. To make a multi point connection using an Android smartphone and an iPhone separately for listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected.
If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. When using Google Assistant, the headset cannot make a multi point connection.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the supplied dedicated headphone cable You can use the headset as noise canceling headphones by connecting a device via the supplied dedicated headphone cable and turn the headset on. The headset supports high resolution audio playback when connecting via the supplied dedicated headphone cable and turned on. When turning on the headset, the indicator (green) next to the NC/AMBIENT button lights up or flashes.
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Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles. A2DP (Advanced Audio Distribution Profile): enables you to enjoy high-quality audio content wirelessly. AVRCP (Audio Video Remote Control Profile): enables you to adjust volume, etc.
Hint The headset supports SCMS-T content protection. You can enjoy music, etc., from a device such as a mobile phone or portable TV that supports SCMS-T content protection. Depending on the BLUETOOTH device, it may be necessary to adjust the volume or set the audio output setting on the BLUETOOTH device. Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of music playback, and vice versa.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Controlling the audio device (BLUETOOTH connection) If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device. Each button has the following function: Press once during pause to start playback. Press once during playback to pause. Press twice to skip to the beginning of the next track ( ).
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X What is noise canceling? The noise canceling circuit actually senses outside noise with built-in microphones and sends an equal-but-opposite canceling signal to the headset. Note The noise canceling effect may not be pronounced in a very quiet environment, or some noise may be heard. Depending on how you wear the headset, the noise canceling effect may vary or a beeping sound (howling) may occur.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Turn on the headset. You hear voice guidance “Power on”. The noise canceling function is turned on automatically when you turn on the headset. The indicator (green) next to the NC/AMBIENT button lights up. To turn off the noise canceling function Press the NC/AMBIENT button repeatedly.
If the earbuds are not the supplied ones, the effect of the noise canceling function will be insufficient. If the earbuds are not attached to your ears securely, the effect of the noise canceling function will be insufficient. Adjust the headset position to fit your ears.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About the Automatic AI noise canceling function The Automatic AI (Artificial Intelligence) Noise Canceling function constantly analyzes environmental ambient sound components and automatically selects the most effective noise canceling mode. Noise canceling mode types NC Mode A Noise mainly in an airplane is effectively reduced. NC Mode B Noise mainly in a bus or a train is effectively reduced.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Optimizing the noise canceling function to suit the usage environment (NC optimizer) Turn on the NC Optimizer function, when an air pressure is changed in an airplane. This function optimizes the noise canceling function by detecting the pressure changes. 1 Wear the headset when the headset is turned on. 2 Press and hold the NC/AMBIENT button until you hear voice guidance “Optimizer start” (for about two seconds).
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left/right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the NC/AMBIENT button repeatedly while the noise canceling function is on.
Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-697-051-11(4) Copyright 2017 Sony Corporation 81
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default). Priority on stable connection: prioritizes the stable connection. When using an AAC, aptX, aptX HD or LDAC compatible device, use with the “Priority on sound quality” mode.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Supported codecs A codec is an audio coding algorithm used when transmitting sound via a BLUETOOTH connection. The headset supports the following 5 codecs for music playback via an A2DP connection: SBC, AAC, aptX, aptX HD and LDAC. SBC This is an abbreviation for Subband Codec. This is the standard audio coding technology used by BLUETOOTH devices. All BLUETOOTH devices support SBC. AAC This is an abbreviation for Advanced Audio Coding.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X About the DSEE HX function The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of HighResolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Hint Use the “Sony | Headphones Connect” app to switch on and off the vibration function for receiving a call. The default setting is “on.” Some smartphones or mobile phones by default receive calls with the phone instead of the headset. With an HFP or HSP connection, switch the call device to the headset by holding the button down for about 2 seconds or by using your smartphone or mobile phone. Volume for a call can be adjusted during a telephone conversation only.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Handsfree Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. Operations may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-697-051-11(4) Copyright 2017 Sony Corporation 88
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with your smartphone or mobile phone.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Disconnecting BLUETOOTH connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch connection (NFC), operate from the BLUETOOTH device. When disconnected, you hear voice guidance “BLUETOOTH disconnected”. 2 Turn off the headset. You hear voice guidance “Power off”.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the voice assist function (Google Assistant) Google Assistant is available when the software version of your headset is 2.0.0 or later, and the version of the "Sony | Headphones Connect" app installed on the smartphone is 3.1.0 or later. By using the Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphone to operate the smartphone or perform the search.
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Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the voice assist function (Google App) By using the Google App feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. 1 Turn the Google App on. On the Android smartphone, select [Settings] — [Apps]. A gear icon appears in the top-right corner of the display.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] — [Siri] to turn Siri on. The operation above is an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X What you can do with "Sony | Headphones Connect" app When you connect the smartphone (installed with the “Sony | Headphones Connect” app) and the headset via the BLUETOOTH function, you can do the following.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Installing "Sony | Headphones Connect" app 1 Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ 2 After installing the app, launch the “Sony | Headphones Connect” app.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment. Microwaves emitting from a BLUETOOTH device may affect the operation of electronic medical devices.
Be careful not to drop the headset into a sink or other container filled with water. Do not use the headset in humid locations or bad weather, such as in the rain or snow. Do not get the headset wet. If you touch the headset with wet hands, or put the headset in a damp article of clothing, the headset may get wet and this may cause a malfunction of the headset. If you experience discomfort after using the BLUETOOTH device, stop using the BLUETOOTH device immediately.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries, used with permission.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Connect the headset to a computer to charge the battery. You may be able to resolve some issues by charging the battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The headset is not turned on. Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Charging cannot be done. Check that you are using the micro-USB cable supplied. Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Connect the micro-USB cable again. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH device and make an A2DP BLUETOOTH connection. Turn up the volume of the headset and the connected device (i.e., smartphone). Check that the connected device is playing back.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Low sound level Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Low sound quality Turn down the volume of the connected device. Keep the headset away from a microwave oven, Wi-Fi device, etc. Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the BLUETOOTH device. Keep the headset away from a TV. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Sound skips frequently during playback. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on (the indicator (green) next to NC/AMBIENT button lights up). Adjust the earpad position to fit your ears. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near airconditioning, and is not as effective for higher frequencies, such as human voices.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Pairing cannot be done. Bring the headset and the BLUETOOTH device within 1 m(3 feet) from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. Pair the headset with a BLUETOOTH device. When you want to pair a 2nd or subsequent device, press and hold the button of the headset for more than 7 seconds to enter pairing mode.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) Keep the smartphone close to the headset until the smartphone reacts. If you fail to connect, move the smartphone slowly on the N-Mark of the headset. Check that the NFC function of the smartphone is set to on. If the smartphone is in a case, remove it. NFC reception sensitivity varies depending on the device.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Unable to make a BLUETOOTH connection Check that the headset is turned on. Check that the BLUETOOTH device is turned on and the BLUETOOTH function is on. If the headset automatically connects to the last connected BLUETOOTH device, you may fail to connect the headset to other devices via the BLUETOOTH function. In that case, operate the last connected BLUETOOTH device and disconnect the BLUETOOTH connection. The BLUETOOTH device is in sleep mode.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The BLUETOOTH wireless communication range is short, or the sound skips. Set the headset to the “Priority on stable connection” mode. For details, refer to “About the sound quality mode.” Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X The headset does not operate properly. Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X No voice from callers Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the headset and the connected device (i.e., smartphone). Check that output of the BLUETOOTH device is set for the headset. Select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device. If you are listening to music using the headset, stop playback, press the button on the headset and talk.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Low voice from callers Turn up the volume of the headset and the connected device.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, connect the headset to a booted computer using the supplied micro-USB cable, then press the button and NC/AMBIENT button simultaneously. The headset will be reset. Pairing information is not deleted. To charge the headset after resetting, disconnect and reconnect the micro-USB cable.
Help Guide Wireless Noise Canceling Stereo Headset WI-1000X Initializing the headset to restore factory settings Disconnect the micro-USB cable, turn off the headset, then press and hold the button and button simultaneously for more than 7 seconds. The indicator (blue) flashes 4 times ( ), and the settings such as the volume adjustment are reset to the factory settings. All pairing information is deleted.
