Product Warranty

Confidential Information – Liquidity Services, Inc. Page 3 of 3
LIMITATION OF LIABILITY
THE LIABILITY OF LSI, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR
DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS OF THE LEGAL
THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER
THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH
CLAIM IS MADE. IN NO EVENT SHALL LSI BE LIABLE TO PURCHASER FOR ANY SPECIAL,
INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT
NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF
THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON
WHATSOEVER.
LSI RETURN POLICY INFORMATION
The purchaser is entitled to mail-in service during the warranty period subject to compliance with the following
requirements:
1. Before contacting LSI Customer Service, purchaser may want to consult Frequently Asked Questions
(FAQ’s) found on http://esupport.sony.com/. Please continue to note that this refurbished product is
offered for sale by LSI, and this Limited Warranty is solely between LSI and Purchaser. Visiting this
webpage for possible troubleshooting does not create a relationship with Sony in relation to your
refurbished product, and Purchaser has no right to a warranty claims or repair directly with Sony.
2. If product FAQ’s do not resolve purchaser’s issue or the merchandise does not have FAQs, purchaser
may contact LSI using the contact information below.
3. If a repair diagnostic is necessary, a member of LSI’s customer service support team will advise
purchaser to complete a Return Merchandise Authorization (RMA request) and provide instruction on
where to send purchaser’s product for service. Purchaser must follow all of LSI’s RMA policies and
procedures. LSI’s refurbishing agent will prepay shipping charges associated with transportation of the
product. In addition, purchaser is responsible for insuring any product shipped or returned. Purchaser
assumes the risk of loss during shipment. All such charges are not refundable. Do not send any product
back without getting a Return Merchandise Authorization first.
4. Use the original shipping and packing materials and include a description of the product issues or
symptoms. The RMA number must be noted on the exterior of the shipping container. Purchaser
should remove or cross out old labels or markings on a used box.
5. Purchaser must provide valid proof of purchase. Service options are subject to change without notice.
Contact LSI customer service at [e-mail] or call phone support at 1-877-330-
6820 for a Return Authorization. Purchaser should have the PO number available when calling and include
the order number in any correspondence.
Customer Service hours of operation are Monday through Friday from 9:00am to 6:00pm EST.