Help Guide Television Getting Started [1] Using the Help Guide [2] Introducing Android TV [3] Downloading apps from the Google Play [4] Moving apps to a USB memory device [5] Viewing Internet media [6] Enjoying content from your mobile device on the TV with Google Cast [7] Enjoying safe apps and video streaming services (Security & restrictions) [8] Searching by using your voice [9] Basic Operations [10] Using the remote control [11] Home menu [12] Using the DISCOVER button [13] Using the Action Menu [14
Help Guide USB devices [30] Playing content stored on a USB device [31] Information about USB devices used for storing photos and music [32] Supported files and formats [33] Photos [34] Music [35] Videos [36] Audio sampling rates (for videos) [37] External subtitles [38] Blu-ray and DVD players [39] Connecting a Blu-ray or DVD player [40] Watching Blu-ray and DVD discs [41] Smartphones and tablets [42] Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function [43] Sharing
Help Guide Connecting an IR Blaster (IR Blaster compatible models only) [63] Viewing pictures in 4K from compatible devices [64] Viewing pictures in 4K resolution [65] Settings for viewing pictures in 4K resolution with higher quality [66] Connecting to a Network [67] Connecting to a network using a LAN cable [68] Connecting to a network using a wireless connection [69] Using Wi-Fi to connect the TV to your network [70] Using Wi-Fi Direct to connect to the TV (no wireless router required) [71] Home netwo
Help Guide Color is not correct. How to adjust the color tone. [96] Screen format/wide mode changes automatically. [97] Suddenly the picture becomes small. [98] Black bands appear at the edges of the screen. [99] A black box appears on the screen. [100] There are banners/tickers at the top or bottom of the screen. [101] 3D pictures are not displayed. The 3D effect is weak. (3D models only) [102] Black bars appear on both sides of the screen when watching 3D pictures.
Help Guide Audio noise. [127] No audio or low audio with a home theater system. [128] Distorted sound. [129] Headphone volume cannot be adjusted. [130] Network (Internet/home)/apps [131] The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed. [132] Sometimes video streaming quality is poor. [133] Wi-Fi connection is lost or intermittent. [134] Certain Internet video content displays a loss of detail.
Help Guide Some media files in the USB device or server are not displayed. [159] The TV cannot be found by a Wi-Fi Direct device. [160] Operation cuts out, or a device does not work. [161] What kind of devices can be connected using the Screen mirroring function? [162] The TV cannot connect to a Miracast device or Screen mirroring compatible device. [163] Video or sound sometimes cuts out. [164] Some paid content cannot be played.
Table Of Contents Sony Television Help Guide............................................................................................................i Getting Started...............................................................................................................................vi Using the Help Guide.....................................................................................................................vi Introducing Android TV...................................................
Blu-ray and DVD players..............................................................................................................32 Connecting a Blu-ray or DVD player............................................................................................33 Watching Blu-ray and DVD discs.................................................................................................35 Smartphones and tablets..............................................................................................
Settings.........................................................................................................................................66 Configuring the TV........................................................................................................................66 [TV]...............................................................................................................................................66 [Network & Accessories]..................................................
Broadcast reception......................................................................................................................81 Check these things first to troubleshoot your TVreception...........................................................82 Block noise or an error message appears and youcannot watch broadcasts..............................82 Ghosting or double images appear..............................................................................................
Connected devices.......................................................................................................................97 No picture from a connected device.............................................................................................97 You cannot select a connected device in the HomeMenu............................................................98 Certain programs on digital sources display a lossof detail..........................................................
select at the top of the screen. Help Guide versions There are two versions of the Help Guide for your TV: the Built-in Help Guide and the Online Help Guide. To view the Online Help Guide, your TV must be connected to the Internet. To switch between the Built-in and Online versions, use the switch button (A) at the top of the screen. You can check which Help Guide is currently displayed by looking at the title at the top of the screen. 1 Connect the TV to the Internet.
[3] Getting Started Introducing Android TV Downloading apps from the Google Play Moving apps to a USB memory device Viewing Internet media Enjoying content from your mobile device on the TV with Google Cast Enjoying safe apps and video streaming services (Security & restrictions) Searching by using your voice [4] Getting Started | Introducing Android TV Downloading apps from the Google Play You can download apps from the Google Play to the TV, just like you do with smartphones and tablets.
About paid apps There are free apps and paid apps in the Google Play. To purchase a paid app, a prepaid Google Play gift card code or credit card information is required. You can purchase a Google Play gift card from various retailers. To delete an app 1 Press the HOME button, select [Google Play Store] under [Apps], and then select [My Apps]. 2 Select an app to be deleted, and then uninstall the app.
3 Format it as an internal storage device. 4 When formatting is finished, press the HOME button, then select [Settings] — [Apps]. 5 Select the app that you want to move to the USB memory device. 6 Select the USB memory device from the used storage. The app is moved to the USB memory device. Hint Repeat steps 4 to 6 to move additional apps to the USB memory device.
An Internet connection is required to watch Internet content. Related topics Enjoying safe apps and video streaming services (Security & restrictions) Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network [7] Getting Started | Introducing Android TV Enjoying content from your mobile device on the TV with Google Cast Google Cast allows you to wirelessly cast content from your favorite websites and apps to your TV, directly from your computer or mobile device.
(Security & restrictions) You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos. 1 Press the HOME button, then select [Settings] — then options such as [Security & restrictions] or [Parental lock (Broadcast)]. Note If you change the [Security & restrictions] settings, your device and personal data are more vulnerable to attack by unknown apps from sources other than Play Store.
Using the DISCOVER button Using the Action Menu Selecting devices that are connected to the TV Identifying the status of the TV through illumination [11] Getting Started | Basic Operations Using the remote control You can operate many of the TV’s features by using the / / / and buttons. For descriptions of the remote control buttons, refer to the Reference Guide. 1 Use the 2 Press the center of the , , and buttons to “focus” on the desired item. button to select the item currently in focus.
1 Press the 2 The LED on the remote control will light up indicating that the Voice search function has button. You will then be taken directly to the Voice search screen. been activated; then speak into the built-in microphone. When your voice is not being recognized When your voice is not being recognized, make sure to activate the with the button, or register the remote control with the button on the remote control button to your TV.
Searching You can search for various content by entering a search keyword using the on-screen keyboard or by voice. The availability of the remote control with a built-in microphone depends on your model/region/country. 1 Press the HOME button. 2 Select the microphone icon at the top of the screen. 3 Enter a search keyword by speaking into the microphone on the remote control, or by pressing the button and then using the on-screen keyboard.
[13] Getting Started | Basic Operations Using the DISCOVER button You can use the DISCOVER button to search for content (such as TV programs and Internet content). The content that displays when pressing the DISCOVER button varies depending on your model/region/country. 1 Press the DISCOVER button. 2 Move the focus up or down to select the desired category. 3 Move the focus left or right to select the desired item. 4 Press the button to launch the selected item.
[Add channels to Favorites] Add your favorite channels to DISCOVER. [Add keyword categories] Add keywords to create your own custom content category. [Display size] Select the display size of the menu. [Sort TV channels] Select the type of TV program sorting. Note Some options may not be available depending on your model/region/country.
[15] Getting Started | Basic Operations Selecting devices that are connected to the TV To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programs after using such devices, you must switch the input. 1 Press the INPUT button repeatedly to select the connected device. Hint You can switch to TV broadcasting by simply pressing the TV button on the remote control. Switching from the Home Menu 1 Press the HOME button, then select the input source from [Inputs].
Cyan “blinking” home network When “Video & TV SideView” is launched on the home network etc.
[19] Getting Started Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.
[21] Watching TV Watching TV programs Using the program guide Using interactive broadcast TV services [22] Watching TV | Watching TV programs Using the program guide You can quickly find your preferred programs. (This function is available only for digital broadcasts and depends on your region/country/settings.) 1 Press the GUIDE button to display the digital program guide. 2 Select a program to watch. The details of the program are displayed. 3 Select [View] to watch the program.
and news, through high-quality digital text and graphics, along with advanced options. If available in your home, Ginga Interactivity also allows you to communicate with the broadcaster through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters. (This function is only available for digital broadcasts and may not be available in your region/country.) 1 Select a digital channel that provides Ginga features.
Recommended viewing distance for a 3D image If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV. For the best viewing experience, we recommend that you sit directly in front of the TV. Hint There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports.
(A) 45° (B) 1-6 m (3-20 ft.) (C) 30° Note Recommended viewing angle and distance may vary depending on the TV’s location and room conditions. Caring for your glasses Wipe the glasses gently with a soft cloth. Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. If using a chemically pretreated cloth, be sure to follow the instructions provided on the package. Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.
For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Passive 3D Glasses, model TDG-500P. You can watch in 3D by just putting the Passive 3D Glasses on. For Active 3D Glasses If Active 3D Glasses are supplied with your TV, use them. If no glasses are supplied, purchase a pair of Active 3D Glasses, model TDG-BT500A. Before using the Active 3D Glasses for the first time, you need to register them to your TV. Follow the steps below.
From the next time, you can use the Active 3D Glasses by just turning them on. To turn them off, press and hold the (Power) button/indicator on the glasses for 2 seconds. To turn them on again, press (Power) button/indicator. the Hint To use the Active 3D Glasses with another TV, you need to register the glasses to that TV. Perform the procedure above from Step 2.
4 Press the ACTION MENU button, then select [3D]. 5 Select the [3D display] mode to suit the displayed content. Depending on the input signal or format, [3D (Side by Side)]/[3D (Over-Under)] may not be selectable. Hint In addition to the [3D display] mode, you can use various 3D options in [3D settings]. Press the HOME button, then select [Settings] — [Picture & Display] — [3D settings]. Note The 3D effect may be less pronounced if the ambient temperature is low.
To change the scroll direction between horizontal and vertical 1 While displaying the Social Viewing screen, press the ACTION MENU button, select [Preferences] — [Change view], then select the desired setting.
Playing content stored on a USB device Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device. (A) USB storage device Enjoy photos/music/movies stored on a USB device You can enjoy photos/music/movies stored on a USB device on the TV screen. 1 If the USB device connected to the TV has a power switch, turn it on. 2 Press the HOME button, then select the desired item.
Related topics Information about USB devices used for storing photos and music [32] Using the TV with Other Devices | USB devices Information about USB devices used for storing photos and music The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems. When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
[34] Using the TV with Other Devices | USB devices | Supported files and formats Photos Use case : USB / Home Network File Format Extension JPEG *.jpg / *.jpe / *.jpeg Other supported files and formats Music Videos Audio sampling rates (for videos) External subtitles [35] Using the TV with Other Devices | USB devices | Supported files and formats Music Use case : USB / Home Network mp4 Extension *.mp4 / *.m4a Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.
Extension Description *.wma WMA9 Standard Sampling Rate 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other Extension Description - LPCM *1 *.mp3 MP1L1 / MP1L2 / MP1L3 / MP2L1 / Sampling Rate 32k / 44.1k / 48k MP2L2 MP2L3 16k / 22.05k / 24k MP2.5L3 8k / 11.025k / 12k *.wav WAV *2 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k *.flac FLAC 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k *1 The use case of LPCM is Home Network only. *2 The use case of WAV is 2ch only.
Audio Codec: MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MPEG2PS (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec (Profile@Level): MPEG2 MP@HL, MP@H14L, MP@ML Audio Codec: MPEG1L1 / MPEG1L2 / LPCM / AC3 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MPEG2TS Extension : *.
Max. Frame Rate: 1920x1080@120fps Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Video Codec (Profile@Level): AVC / H.264 BP@L5.2, MP@L5.2, HP@L5.2 *1 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / LPCM Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max.
Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MKV (*.mkv) Subtitle Type : Internal / External Video Codec (Profile@Level): Xvid Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.
Max. Frame Rate: 3840x2160@60p 3gpp (*.3gp / *.3g2) Subtitle Type : External Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min.
Subtitle Type : Internal / External Video Codec (Profile@Level): VP8 Audio Codec: Vorbis Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [37] Using the TV with Other Devices | USB devices | Supported files and formats Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM 44.1k / 48k MPEG1L1 / MPEG1L2 32k / 44.
PCM (S16BE) Other supported files and formats Photos Music Videos External subtitles [38] Using the TV with Other Devices | USB devices | Supported files and formats External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.
[40] Using the TV with Other Devices | Blu-ray and DVD players Connecting a Blu-ray or DVD player Connect a Blu-ray/DVD player to the TV. HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable. (A) Blu-ray/DVD player (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
(A) Blu-ray/DVD player (B) Component video cable (not supplied) (C) Audio cable (not supplied) Composite connection Availability depends on your model/region/country. If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. (A) Blu-ray/DVD player (B) Composite video/audio cable (not supplied) If using an Analog Extension cable Availability depends on your model/region/country.
(A) Blu-ray/DVD player (B) Analog Extension cable (supplied)* (C) RCA Cable (not supplied) * Whether the Analog Extension cable is supplied depends on your model/region/country. Related topics Watching Blu-ray and DVD discs [41] Using the TV with Other Devices | Blu-ray and DVD players Watching Blu-ray and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. 1 Turn on the connected Blu-ray/DVD player.
Related topics Connecting a Blu-ray or DVD player BRAVIA Sync-compatible devices [42] Using the TV with Other Devices Smartphones and tablets Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function Sharing photos/music/videos Using the “Video & TV SideView” app with your smartphone/tablet [43] Using the TV with Other Devices | Smartphones and tablets Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function You can display the screen of
When the device is connected to the TV, the screen displayed on the device will also be displayed on the TV. For details, refer to the instruction manual of your device. Note While the standby screen for the Screen mirroring is displayed, the wireless connection between the TV and your wireless router (access point) is disconnected, therefore communication via the Internet is stopped.
access the URL shown on the TV screen. 4 Follow the on-screen instructions on your mobile device to view photos or play music/videos on the TV, or save photos/videos displayed on the TV. Note If the TV uses the 5GHz band to connect to a wireless router (or access point), the connection is disconnected when this function is started. Up to 10 mobile devices can be connected to the TV at the same time.
(B) Router (C) Modem (D) Internet (E) Wi-Fi Direct (F) Wi-Fi (G) Mobile device Available operations when using the “Video & TV SideView” app Powering on and controlling the TV as a remote control Entering text using the mobile device’s keyboard For comprehensive information about the “Video & TV SideView” app, refer to the following website: http://info.tvsideview.sony.net For details on how to use the “Video & TV SideView” app, refer to the app’s help guide.
HOME button, enable the TV’s Wi-Fi Direct function by selecting [Settings] — [Network] — [Wi Fi Direct] — [Wi Fi Direct]. Then, navigate to the [Wi Fi Direct settings] page by selecting [Settings] — [Network] — [Wi Fi Direct] — [Wi Fi Direct settings]. To turn on the TV from “Video & TV SideView” on your mobile device 1 To enable [Remote start], press the HOME button, then select [Settings] — [Network] — [Remote start]. Standby power consumption increases if this option is enabled.
To connect a computer Use an HDMI cable to connect your computer to the TV. (A) Computer (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo. To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer, press the HOME button, then select the input the computer is connected to.
stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end. (A) Digital still camera (B) Camcorder (C) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
BRAVIA Sync-compatible devices [49] Using the TV with Other Devices | Computers, cameras, and camcorders Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.9 kHz/60 Hz 1024 x 768, 48.4 kHz/60 Hz 1152 x 864, 67.5 kHz/75 Hz 1280 x 1024, 64.0 kHz/60 Hz 1600 x 900, 56.0 kHz/60 Hz 1680 x 1050, 65.3 kHz/60 Hz 1920 x 1080, 67.
[51] Using the TV with Other Devices | Audio system Connecting an audio system See the illustrations below to connect an audio system such as an AV receiver or sound bar. After finishing the connection, configure the audio settings to play TV sound through the audio system (refer to the related topic link at the bottom of this page).
To connect an audio system that is not ARC capable using an optical audio cable You can connect the TV’s audio output to an audio system using an optical audio cable. (A) AV receiver or Sound bar (B) Optical audio cable (not supplied) Hint See the instruction manual of the audio system for details on connecting other devices and for set-up. To connect an audio system using an audio cable You can connect the TV’s audio output to an audio system using a stereo to RCA analog audio cable.
Adjusting audio system-related settings [52] Using the TV with Other Devices | Audio system Adjusting audio system-related settings When using the HDMI connection or optical audio connection 1 After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system]. 2 Turn on the connected audio system, then adjust the volume. If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.
Related topics Connecting an audio system No sound but good picture. No audio or low audio with a home theater system. [53] Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Supported Bluetooth profiles [54] Using the TV with Other Devices | Bluetooth devices Connecting a Bluetooth device To pair the TV with a Bluetooth device 1 Turn the Bluetooth device on and put it in pairing mode.
[55] Using the TV with Other Devices | Bluetooth devices Supported Bluetooth profiles The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) 3DSP (3D Synchronization Profile)* SPP (Serial Port Profile) * Available depending on your model/region/country.
(A) Wireless Transceiver (B) Wireless Subwoofer SWF-BR100 (C) Audio cable 1 Connect the audio cable (supplied) to the Wireless Transceiver. 2 Connect the other end of the audio cable to the AUDIO OUT / 3 Connect the Wireless Transceiver to the USB port of the TV. jack (socket) of the TV. [Headphone/Audio out] is automatically set to [Subwoofer]. 4 Position the Wireless Subwoofer and connect it to the AC power. We recommend that the Wireless Subwoofer be placed as close as possible to the TV.
Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Sound] — [Sound adjustments]. The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences. 1 Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] — [Advanced settings] — [Sound mode related] — [Wireless Subwoofer].
Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings [60] Using the TV with Other Devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, you can operate the device with the TV’s remote control.
Controls menu operation ( / / / buttons), playback (e.g., button), and channel selection of the connected Blu-ray/DVD player through the TV’s remote control. AV amplifier Automatically turns the connected AV amplifier on and switches the sound output from the TV speaker to the audio system when you turn the TV on. This function is only available if you have previously used the AV amplifier to output the TV’s sound.
2 To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control]. 3 Activate BRAVIA Sync on the connected device. When a specific Sony BRAVIA Sync-compatible device is connected and powered on and [BRAVIA Sync control] is enabled, BRAVIA Sync is automatically activated on that device. For details, refer to the instruction manual of the connected device. Available options Available options are shown below.
Connecting an IR Blaster (IR Blaster compatible models only) IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. The IR Blaster allows you to operate a set-top box or AV Receiver that is connected to the TV, with the TV’s remote control. (IR Blaster compatible models may not be available depending on your model/country.
Make sure that your TV supports the external device. Related topics An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster.
2 Press the HOME button, then select [Album] — the USB device, server, or preset folder containing the file to play — the folder or file from the list. If you select a folder, select the file. To view pictures stored on a digital still camera/camcorder 1 Connect a digital still camera or camcorder that supports HDMI output to the HDMI IN jack (socket) of the TV, using an HDMI cable. 2 Press the INPUT button repeatedly to select the connected device. 3 Set the connected device to 4K output.
Settings for viewing pictures in 4K resolution with higher quality When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs]. HDMI signal format To change the HDMI signal format setting, press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format]. Standard format *1 Standard HDMI format for normal use. Enhanced format *1*2 High-Quality HDMI format *1 . Set only when using capable devices. HDR included (HDR models only).
Connecting to a network using a LAN cable Connecting to a network using a wireless connection Home network features [68] Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network. Connect a LAN cable to your TV. (A) LAN cable (B) Computer (C) Modem with router functions (D) Internet 1 Set up your LAN router.
network (network administrator). [69] Connecting to a Network Connecting to a network using a wireless connection Using Wi-Fi to connect the TV to your network Using Wi-Fi Direct to connect to the TV (no wireless router required) [70] Connecting to a Network | Connecting to a network using a wireless connection Using Wi-Fi to connect the TV to your network The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment.
To turn off the built-in wireless LAN To disable [Built-in Wi Fi], press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Built-in Wi Fi]. Hint For smooth video streaming: Change the setting of your wireless router (or access point) to a high-speed networking standard such as 802.11n if possible.
You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV. 1 To enable [Wi Fi Direct], press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Wi Fi Direct]. 2 Select [Wi Fi Direct settings]. 3 Select the TV name displayed on the TV screen with the Wi-Fi Direct device. If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password].
To list connected devices/deregister devices Press the HOME button, then select [Settings] — [Network] — [Wi Fi Direct] — [Advanced settings] — [Show device list/Delete]. To deregister a device, select the device in the list to delete, then press the button. Then, select [Yes] in the confirmation display. To deregister all devices, select [Delete all] in the list, then [Yes] in the confirmation display.
The connection will resume automatically after exiting from [Wi Fi Direct settings]. The 5GHz band may not be supported depending on your region/country. Related topics The TV cannot be found by a Wi-Fi Direct device.
Edit the list of mobile devices registered to use as a TV remote control. [Renderer access control] Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time. Select [Custom settings] to change the access permission settings of each controller.
Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [75] Connecting to a Network | Home network features Playing content from a media server You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly. The controller should also be renderer-compatible.
Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information.
[Sound] Adjusts the sound settings and speaker-related options. [Illumination LED] Customizes the Illumination LED. (The availability of this function depends on your model.) [Power] Changes the settings related to power consumption. [Apps] Changes the settings related to apps. [Daydream] Configures the settings of the screen saver. [Storage & reset] Changes the settings related to data storage. [About] Displays the information about the TV.
[81] Settings | Configuring the TV [System Preferences] Press the HOME button, then select [Settings] — [System Preferences] — the desired option. Available options [Date & time] Adjusts the current time. [Language] Selects the menu language. [Keyboard] Configures the settings of the on-screen keyboard. [Search] Configures the settings of the search function. [Speech] Configures the settings of speech-recognition feature.
Press the HOME button, then select [Settings] — [Personal] — the desired option. Available options [Location] Configures the location settings to acquire the user location. [Security & restrictions] Configures the security settings such as passwords. [Parental lock (Broadcast)] Configures the parental lock settings for broadcasts and other items. [Parental lock (Streaming channels)] Configures the parental lock settings for streaming channels.
Manually perform a panel refresh only when image retention is particularly noticeable. Note Perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel. Panel refresh takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.
Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices Illumination LED [86] Troubleshooting Start here Self diagnostics Software updates If a full reset (restart) of the TV is required [87] Troubleshooting | Start here Self diagnostics How to check if the TV is working properly. Press the HOME button, then select [Self diagnostics] under [Help].
software update] — [Automatic software download]. Hint To update the software manually, select [Check for a system software update] in the [System software update] screen. If you do not wish to update the software automatically, disable [Automatic software download]. Updating software via USB storage device If you do not have a network connection, you can also update the software by using a USB storage device.
Picture quality is not as good as viewed at the store. Distorted picture. The screen flickers. No color/Dark picture/Color is not correct/Picture is too bright. Dark screen. How to brighten the screen. Color is not correct. How to adjust the color tone. Screen format/wide mode changes automatically. Suddenly the picture becomes small. Black bands appear at the edges of the screen. A black box appears on the screen. There are banners/tickers at the top or bottom of the screen. 3D pictures are not displayed.
[92] Troubleshooting | Picture (quality)/screen Distorted picture. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. When installing an optional device, leave some space between the device and the TV. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off].
too bright. Press the ACTION MENU button, then select [Picture adjustments] to make adjustments. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Reset]. If you set [Power saving] to [Low] or [High], the black level will be enhanced. Press the HOME button, then select [Settings] — [Power] — [Eco] — [Power saving]. Related topics Dark screen. How to brighten the screen. Color is not correct. How to adjust the color tone.
No color/Dark picture/Color is not correct/Picture is too bright. [97] Troubleshooting | Picture (quality)/screen Screen format/wide mode changes automatically. When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide]. Related topics Suddenly the picture becomes small.
and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider). Programs in 4:3 aspect ratio will have bands on the left and right sides of the screen. Programs broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.
If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Side by Side)]. If two pictures are displayed one above the other, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Over-Under)]. If the [3D display] screen appears and 3D pictures are not displayed, turn off the device that plays 3D content and turn it on again. Perceived 3D effect may vary from person to person. 3D signal of 4K cannot be displayed.
[104] Troubleshooting | Picture (quality)/screen You cannot turn off 3D display while watching 3D content. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player). [105] Troubleshooting | Picture (quality)/screen The message [3D signal has been detected.] automatically appears when 3D signal is detected.
If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction. [108] Troubleshooting | Picture (quality)/screen The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention.
[110] Troubleshooting | Picture (quality)/screen A white line appears on the screen. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh. This is not a malfunction of the TV.
Only snow noise or a black picture appears on the screen. There is picture or sound noise when viewing an analog TV channel. Some channels are blank. Poor reception or poor picture quality with digital broadcasts. You cannot view digital channels. You cannot receive or select channels. Some digital cable channels are not displayed. Broadcast HD formats have poor quality. [114] Troubleshooting | Broadcast reception Check these things first to troubleshoot your TV reception.
[Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion]. Related topics Distorted picture. Check these things first to troubleshoot your TV reception. [117] Troubleshooting | Broadcast reception Only snow noise or a black picture appears on the screen. Check if auto tuning is performed. Check if the antenna is broken or bent.
Related topics Check these things first to troubleshoot your TV reception. [119] Troubleshooting | Broadcast reception Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Related topics Check these things first to troubleshoot your TV reception.
Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed. [122] Troubleshooting | Broadcast reception You cannot receive or select channels. Perform [Auto program] to add receivable channels that are not present in the TV memory.
your cable company for more information. The digital cable channel may be set to [Hidden] in [Show/Hide channels]. Related topics Check these things first to troubleshoot your TV reception. You cannot view digital channels. [124] Troubleshooting | Broadcast reception Broadcast HD formats have poor quality. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts.
Press the ACTION MENU button, then select [Speakers] — [TV speakers]. If it is set to [Audio system], the TV speakers only output key tones or system sounds. Related topics No audio or low audio with a home theater system. [127] Troubleshooting | Sound Audio noise. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from other connecting cables. To avoid TV interference, make sure to use an undamaged antenna cable.
[129] Troubleshooting | Sound Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception. ([Audio filter] may not be available depending on your region/country.
You can connect to the Internet, but not to Google services. You cannot add a Google account. [132] Troubleshooting | Network (Internet/home)/apps The network name (SSID) of the wireless router (access point) to which you want to connect is not displayed. Reset the wireless router. Select [[Manual entry]] to enter a network name (SSID). [133] Troubleshooting | Network (Internet/home)/apps Sometimes video streaming quality is poor.
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby. There are floors or walls between the wireless router (access point) and TV. If the problem persists even after checking the above, try using a wired LAN connection. Related topics Using Wi-Fi to connect the TV to your network [135] Troubleshooting | Network (Internet/home)/apps Certain Internet video content displays a loss of detail.
Apps are inaccessible. Check that the LAN cable or AC power cord (mains lead) of the router/modem * has been connected properly. * Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service.
A message appears stating that the TV cannot connect to your network. [140] Troubleshooting | Network (Internet/home)/apps A message appears stating that the TV cannot connect to your network. Check the current network settings and perform [Check Connection]. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].
Only one Google account can be registered at a time. To log in with another Google account, you must remove the registered account. To log in with another account 1 Press the HOME button, then select [Settings] — [Google] — [Remove account]. 2 Remove the current Google account and then add another account. [143] Troubleshooting Remote control/accessories The remote control does not operate. You cannot turn the Active 3D Glasses on. (3D models only) The LED indicator on the Active 3D Glasses blinks.
There may be poor contact between the battery and the remote control. Remove the batteries, then insert them again. Point the remote control at the remote control sensor located at the front of the TV. Keep the remote control sensor area clear from obstacles. Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
(A) CR2025 (-) side [146] Troubleshooting | Remote control/accessories The LED indicator on the Active 3D Glasses blinks. (3D models only) Lights up for 3 seconds: Indicates when turning on the glasses. Blinks every 2 seconds: Indicates the glasses are powered on. Blinks 3 times: Indicates the glasses have been powered off. Blinks green and yellow alternately: Indicates the glasses have started the registration process. Blinks 3 times every 2 seconds: Indicates the battery capacity is almost running out.
[148] Troubleshooting | Power The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Eco] is activated. The screen may have been turned off due to [Daydream] settings. (Except for Brazilian models) Check if [Auto shut-off] in [Eco] is activated. Related topics Setting a timer [149] Troubleshooting | Power The TV turns on automatically. Check if [Timer] is activated.
[151] Troubleshooting Connected devices No picture from a connected device. You cannot select a connected device in the Home Menu. Certain programs on digital sources display a loss of detail. Photo images or folders take time to display. You cannot find a connected BRAVIA Sync HDMI device. You cannot control a second AV receiver. An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster.
Change the HDMI signal format of the HDMI input that does not display a picture to standard format. Press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format]. Related topics Using the TV with Other Devices [153] Troubleshooting | Connected devices You cannot select a connected device in the Home Menu. Check the cable connection.
No picture from a connected device. [156] Troubleshooting | Connected devices You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible. Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV. Related topics BRAVIA Sync-compatible devices [157] Troubleshooting | Connected devices You cannot control a second AV receiver.
Make sure that your TV supports the external device. If you press and hold a button on the remote control, the operation may not be transmitted. Instead, press the button repeatedly. Some external devices may not respond to some buttons on the “Action Menu”. (Except for Brazilian models) The IR Blaster may not be set properly. To set the IR Blaster, press the HOME button, then select [Settings] — [External inputs] — [IR Blaster setup].
Check if the device is turned on. Replace the batteries of the device. Re-register the device. Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference. If household electric appliances (e.g., microwaves or mobile devices) are placed nearby, radio wave interference is more likely to happen. The TV or device may not work on a metal rack due to wireless communication interference.
try changing it to [Auto]. Related topics Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function What kind of devices can be connected using the Screen mirroring function? [164] Troubleshooting | Connected devices Video or sound sometimes cuts out. Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g.
using the “Video & TV SideView” app when [Remote start] is enabled. When devices that cause radio wave interference (microwave ovens, cordless phones, etc.) are placed nearby, the “Video & TV SideView” function may not work. In this case, keep such devices away from the wireless router (access point) or TV, or turn them off. In the following cases, the “Video & TV SideView” function may not work. Turn on the TV and reconnect to the wireless router (access point).
Make sure that the TV is turned on. Make sure that the TV and your mobile device have joined the same home network. (However, when connecting via Wi-Fi Direct, a home network connection is not necessary.) The maximum number of registration devices may have been reached. Delete unnecessary registrations from [Remote devices] before registering another mobile device. Press the HOME button, then select [Settings] — [Network] — [Home network] — [Remote device/Renderer] — [Remote devices].
You can turn it off. Press the HOME button, then select [Settings] — [Illumination LED] — [Off]. Note We recommend that you do not change this setting under normal circumstances because you will be unable to identify whether the TV is on or off, or a timer is set.
Connections Google Cast Wi Fi Direct Miracast Bluetooth Screen mirroring BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc.
