Help Guide Television Use this Help Guide if you have any questions on how to use your TV. The Online Help Guide includes the latest information. For details, see “ Using the Help Guide ”. Recommended Topics Using the remote control Using the “Content Bar” (DISCOVER) Home menu Using the Action Menu Introducing Android TV Troubleshooting If you want to print the complete Help Guide, see “ Help Guide (Print Version) To check the models that this Help Guide applies to, visit this page . ”.
Table Of Contents Help Guide.......................................................................................................................................i Using the Help Guide.....................................................................................................................1 Using the “Content Bar” (DISCOVER) ...........................................................................................5 Home menu.......................................................................
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only).........................................................................175 A message about an app asking for permission to access a TV function is displayed.........................................................................................................................176 The screen becomes darker after a certain period of time. (only models equipped with an OLED panel).....................
Sometimes video streaming quality is poor....................................................................201 Wi-Fi connection is lost or intermittent............................................................................202 Certain Internet video content displays a loss of detail...................................................203 Good picture quality but no sound on Internet video content.........................................204 Apps are inaccessible...........................................
The illumination LED sometimes lights up......................................................................231 You want to disable the illumination LED so that it does not light up or blink................................................................................................................................232 Help Guide....................................................................................................................................12 Getting Started............................
Playing content stored on a USB device........................................................................297 Information about USB devices used for storing photos and music...............................299 Supported files and formats............................................................................................255 Photos.......................................................................................................................280 Music...........................................
Settings.......................................................................................................................................259 Configuring the TV................................................................................................................260 [TV].................................................................................................................................241 [Network & Accessories].......................................................................
Help Guide > Getting Started > Using the Help Guide Using the Help Guide This Help Guide explains how to use this TV. Additionally, you can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions and specifications of this TV. In this Help Guide, you can read the desired information in order or search for it directly. To search, select at the top of the screen.
Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network > Getting Started > Using the Help Guide Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Basic Operations > Using the remote control Using the remote control You can operate many of the TV’s features by using the / / / and buttons. For descriptions of the remote control buttons, refer to the Reference Guide. 1 Use the 2 Press the center of the , , and buttons to “focus” on the desired item. button to select the item currently in focus. To return to the previous screen Press the BACK button.
When your voice is not being recognized Confirm the following: The button is activated. To confirm these settings, press the HOME button, then select [Settings] — [Voice Remote Control]. Note An Internet connection is required to use Voice search. The type of remote control supplied with the TV, and the availability of a remote control with a built-in microphone varies depending on your model/region/country. An optional remote control is available in some models/regions/countries.
Help Guide > Getting Started > Basic Operations > Using the “Content Bar” (DISCOVER) Using the “Content Bar” (DISCOVER) You can use the “Content Bar” to search for various content such as TV programs and Internet videos. The content displayed in the “Content Bar” varies depending on your model/region/country. 1 Press the DISCOVER button. The “Content Bar” is displayed at the bottom of the screen. 2 Move the focus up or down to select the desired category.
Select a content category to reorder. [Add channels to Favorites] Add your favorite channels to DISCOVER. [Add genre categories] Add genres to create your own custom content category. [Add keyword categories] Add keywords to create your own custom content category. [Display size] Select the display size of the menu. [Sort TV channels] Select the type of TV program sorting. Note Some options may not be available depending on your model/region/country.
Help Guide > Getting Started > Basic Operations > Home menu Home menu The Home Menu allows you to search for content, provides content recommendations, and provides access to apps and settings. Available items vary depending on your region/country and the current screen. Searching You can search for various content by entering a search keyword using the on-screen keyboard or by voice. The availability of the remote control with a built-in microphone depends on your model/region/country.
[Inputs] You can select the input source from the list of connected devices and jacks (sockets), such as HDMI. [Settings] This category includes [Settings], [Network Settings], [Timers], and [Help]. Hint By connecting the TV to the Internet, you can access various network services and features.
Help Guide > Getting Started > Basic Operations > Using the Action Menu Using the Action Menu By pressing the ACTION MENU button, a menu appears and provides quick access to the functions that are available for the currently displayed screen, such as picture adjustments, sound adjustments, volume adjustment for a connected device (such as headphones), and display/audio settings. The items in the menu differ depending on the selected screen. 1 Press the ACTION MENU button.
Help Guide > Getting Started > Introducing Android TV Introducing Android TV Displaying the picture in a small screen Downloading apps from the Google Play Moving apps to a USB memory device Viewing Internet media Enjoying content from your mobile device on the TV with Google Cast Enjoying safe apps and video streaming services (Security & restrictions) Searching by using your voice > Getting Started > Introducing Android TV Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices Illumination LED > Troubleshooting Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Television Getting Started [1] Using the Help Guide [2] Keeping the TV updated [3] Introducing Android TV [4] Displaying the picture in a small screen [5] Downloading apps from the Google Play [6] Moving apps to a USB memory device [7] Viewing Internet media [8] Enjoying content from your mobile device on the TV with Google Cast [9] Enjoying safe apps and video streaming services (Security & restrictions) [10] Searching by using your voice [11] Basic Operations [12] Using the remote control [13] Home menu
USB devices [30] Playing content stored on a USB device [31] Information about USB devices used for storing photos and music [32] Supported files and formats [33] Photos [34] Music [35] Videos [36] Audio sampling rates (for videos) [37] External subtitles [38] Blu-ray and DVD players [39] Connecting a Blu-ray or DVD player [40] Watching Blu-ray and DVD discs [41] Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) [42] Connecting an IR Blaster (IR Blaster compatible mo
BRAVIA Sync-compatible devices [61] BRAVIA Sync overview [62] Using features available for BRAVIA Sync-compatible devices [63] Adjusting BRAVIA Sync settings [64] Viewing pictures in 4K from compatible devices [65] Viewing pictures in 4K resolution [66] Settings for viewing pictures in 4K resolution with higher quality [67] Connecting to a Network [68] Connecting to a network using a LAN cable [69] Connecting to a network using a wireless connection [70] Using Wi-Fi to connect the TV to your network [71]
Distorted picture. [94] The screen flickers. [95] No color/Dark picture/Color is not correct/Picture is too bright. [96] Dark screen. How to brighten the screen. [97] Color is not correct. How to adjust the color tone. [98] Screen format/wide mode changes automatically. [99] The screen suddenly changes to a video you do not recognize while watching TV. [100] Suddenly the picture becomes small. [101] Black bands appear at the edges of the screen. [102] A black box appears on the screen.
Some channels are blank. [122] Poor reception or poor picture quality with digital broadcasts. [123] You cannot view digital channels. [124] You cannot receive or select channels. [125] Some digital cable channels are not displayed. [126] Broadcast HD formats have poor quality. [127] Sound [128] No sound but good picture. [129] Audio noise. [130] No audio or low audio with a home theater system. [131] Distorted sound. [132] Headphone/Bluetooth audio device volume cannot be adjusted.
After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. [155] Connected devices [156] No picture from a connected device. [157] You cannot select a connected device in the Home Menu. [158] Certain programs on digital sources display a loss of detail. [159] Photo images or folders take time to display. [160] You cannot find a connected BRAVIA Sync HDMI device.
[2] Getting Started Using the Help Guide This Help Guide explains how to use this TV. Additionally, you can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for parts descriptions and specifications of this TV. In this Help Guide, you can read the desired information in order or search for it directly. To search, at the top of the screen.
Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network [3] Getting Started Keeping the TV updated The functions below are performed when the TV is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV.
Displaying the picture as a small screen 1 Press the ACTION MENU button while watching a TV program or content from an HDMI device, and then select [Picture-in-picture]. The current picture is displayed as a small screen in the corner. Note The small screen is displayed on top of the last app used. However, the app that is displayed may vary depending on certain conditions. Operations such as changing the channel is disabled while watching with a small screen.
A list of recently used apps (B) is displayed under the small screen. Note If you switch to an app that plays back movies, pictures, or music from the list of recently used apps, the small screen closes (the TV program or playback from the HDMI device closes). To return to the TV program or HDMI device, press the TV button or switch the input.
without notice. For details, refer to the Google homepage. We recommend that you create a Google account on a computer or mobile device. 1 Press the HOME button, then select [Google Play Store] under [Apps]. 2 To install an app, select an app you want to download. The app will start downloading. After downloading, the app is automatically installed and added. Its icon appears in the Home Menu, allowing you to launch it. About paid apps There are free apps and paid apps in the Google Play.
Some apps cannot be moved to a USB memory device. 1 Connect a USB memory device to the TV. 2 Press the HOME button, select [Settings] — [Storage & reset] — the desired USB memory device. 3 Format it as an internal storage device. 4 When formatting is finished, press the HOME button, then select [Settings] — [Apps]. 5 Select the app that you want to move to the USB memory device. 6 Select the USB memory device from the used storage. The app is moved to the USB memory device.
You can use video streaming services such as YouTube and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu. Note An Internet connection is required to watch Internet content.
Enjoying safe apps and video streaming services (Security & restrictions) You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos. 1 * Press the HOME button, then select [Settings] — then options such as [Security & restrictions] or [Parental lock (Broadcast)] * . Displayed as [Parental lock] depending on your model.
Home menu Using the “Content Bar” (DISCOVER) Using the Action Menu Selecting devices that are connected to the TV Illumination LED [13] Getting Started | Basic Operations Using the remote control You can operate many of the TV’s features by using the / / / and buttons. For descriptions of the remote control buttons, refer to the Reference Guide. 1 Use the 2 Press the center of the , , and buttons to “focus” on the desired item. button to select the item currently in focus.
1 Press the button. The LED on the remote control will light up. 2 Speak into the built-in microphone. Speech examples may be displayed depending on your model. When your voice is not being recognized Confirm the following: The button is activated. To confirm these settings, press the HOME button, then select [Settings] — [Voice Remote Control]. Note An Internet connection is required to use Voice search.
Searching You can search for various content by entering a search keyword using the on-screen keyboard or by voice. The availability of the remote control with a built-in microphone depends on your model/region/country. 1 Press the HOME button. 2 Select the microphone icon at the top of the screen. 3 Enter a search keyword by speaking into the microphone on the remote control, or by pressing the button and then using the on-screen keyboard.
Using the “Content Bar” (DISCOVER) You can use the “Content Bar” to search for various content such as TV programs and Internet videos. The content displayed in the “Content Bar” varies depending on your model/region/country. 1 Press the DISCOVER button. The “Content Bar” is displayed at the bottom of the screen. 2 Move the focus up or down to select the desired category. 3 Move the focus left or right to select the desired item. 4 Press the button to launch the selected item.
Add genres to create your own custom content category. [Add keyword categories] Add keywords to create your own custom content category. [Display size] Select the display size of the menu. [Sort TV channels] Select the type of TV program sorting. Note Some options may not be available depending on your model/region/country.
Selecting devices that are connected to the TV To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programs after using such devices, you must switch the input. 1 Press the INPUT button repeatedly to select the connected device. Hint You can switch to TV broadcasting by simply pressing the TV button on the remote control. Switching from the Home Menu 1 Press the HOME button, then select the input source from [Inputs].
[19] Getting Started Accessibility features This TV has user assistive features such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles. Press the HOME button, then select [Settings] — [Accessibility] to configure the user assistive features. Hint To use text-to-speech on the Help Guide, see the Help Guide in the Sony support website using a computer or smartphone. USA: http://www.sony.com/tvsupport Canada: http://www.sony.
For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.
[23] Watching TV | Watching TV programs Using the program guide You can quickly find your preferred programs. (This function is available only for digital broadcasts and depends on your region/country/settings.) 1 Press the GUIDE button to display the digital program guide. 2 Select a program to watch. The details of the program are displayed. 3 Select [View] to watch the program. To switch the program guide You can switch the program guide to [TV Selections] or [Genre Guide].
through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters. (This function is only available for digital broadcasts and may not be available in your region/country.) 1 Select a digital channel that provides Ginga features.
Active 3D glasses communicate with the TV to show you images in 3D. Your viewing position needs to be within the proper range. See the following diagrams. The working distance depends on obstacles (people, metal, walls, etc.) and/or electromagnetic interference. Overhead view (A) 120° (B) 1-6 m (3-20 ft.) Side view (A) 45° (B) 1-6 m (3-20 ft.) (C) 30° Note Recommended viewing angle and distance may vary depending on the TV’s location and room conditions.
Watching TV in 3D (3D models only) [27] Watching TV | Watching in 3D (3D models only) Preparing your 3D glasses (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports. For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV, use them.
The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears in the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds. If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above. 4 Put the Active 3D Glasses on. From the next time, you can use the Active 3D Glasses by just turning them on.
Discs. To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo. 1 Prepare the 3D Glasses. 2 Display the 3D content on the TV screen. 3 Put the 3D Glasses on. You should now be able to watch 3D images. If no 3D effect is achieved, perform the following steps. 4 Press the ACTION MENU button, then select [3D]. 5 Select the [3D display] mode to suit the displayed content.
Remote control/accessories [29] Using the TV with Other Devices USB devices Blu-ray and DVD players Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Smartphones and tablets Computers, cameras, and camcorders Audio system Bluetooth devices Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) BRAVIA Sync-compatible devices Viewing pictures in 4K from compatible devices [30] Using the TV with Other Devices USB devices Playing content sto
(A) USB storage device Enjoy photos/music/movies stored on a USB device You can enjoy photos/music/movies stored on a USB device on the TV screen. 1 If the USB device connected to the TV has a power switch, turn it on. 2 Press the HOME button, then select the desired item. Select [Album] to view photos, [Music] to play music, and [Video] to play movies. 3 Press the 4 Browse the list of folders and files and select the desired file. button and select [Folders] from the menu that is displayed.
Set the USB connection settings on your camera to “Mass Storage”. Copy the files from the camera to a USB flash drive, then connect the drive to the TV. Some photos and movies may be magnified, resulting in low picture quality. Depending on the size and aspect ratio, images may not be displayed in full screen. It may take a long time to display a photo, depending on the file or settings.
[35] Using the TV with Other Devices | USB devices | Supported files and formats Music Use case : USB / Home Network mp4 Extension Description *.mp4 / *.m4a Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 3gpp Extension Description *.3gp / *.3g2 Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k Asf Extension Description *.wma WMA9 Standard Sampling Rate 8k / 11.025k / 16k / 22.
*1 The use case of LPCM is Home Network only. *2 The use case of WAV is 2ch only. Other supported files and formats Photos Videos Audio sampling rates (for videos) External subtitles [36] Using the TV with Other Devices | USB devices | Supported files and formats Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec (Profile@Level): MPEG1 Audio Codec: MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max.
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Extension : *.m2ts / *.mts Subtitle Type : Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Audio Codec: MPEG1L1 / MPEG1L2 / AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@60fps MP4 (*.mp4) Subtitle Type : External Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max.
Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Video Codec (Profile@Level): Motion JPEG Audio Codec: μ-LAW / PCM (U8) / PCM (S16LE) Max. / Min. Resolution: 1280x720 / QCIF (176x144) Max. Frame Rate: 1280x720@30fps Asf (*.asf / *.wmv) Subtitle Type : External Video Codec (Profile@Level): VC1 AP@L3, MP@HL, SP@ML Audio Codec: WMA9 Standard Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MKV (*.
Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60p Video Codec (Profile@Level): HEVC / H.265 MP@L5.1, Main10@L5.1 Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 Max. / Min. Resolution: 3840x2160 / QCIF (176x144) Max. Frame Rate: 3840x2160@60p 3gpp (*.3gp / *.
WebM (*.webm) Subtitle Type : Internal / External Video Codec (Profile@Level): VP8 Audio Codec: Vorbis Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Other supported files and formats Photos Music Audio sampling rates (for videos) External subtitles [37] Using the TV with Other Devices | USB devices | Supported files and formats Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM 44.1k / 48k MPEG1L1 / MPEG1L2 32k / 44.
PCM (S16BE) Other supported files and formats Photos Music Videos External subtitles [38] Using the TV with Other Devices | USB devices | Supported files and formats External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.
[40] Using the TV with Other Devices | Blu-ray and DVD players Connecting a Blu-ray or DVD player Connect a Blu-ray/DVD player to the TV. HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable. (A) Blu-ray/DVD player (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
(A) Blu-ray/DVD player (B) Component video cable (not supplied) (C) Audio cable (not supplied) Composite connection Availability depends on your model/region/country. If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. (A) Blu-ray/DVD player (B) Composite video/audio cable (not supplied) If using an Analog Extension cable Availability depends on your model/region/country.
(A) Blu-ray/DVD player (B) Analog Extension cable (supplied) * (C) RCA Cable (not supplied) * Whether the Analog Extension cable is supplied depends on your model/region/country. Related topics Watching Blu-ray and DVD discs [41] Using the TV with Other Devices | Blu-ray and DVD players Watching Blu-ray and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. 1 Turn on the connected Blu-ray/DVD player.
Connecting a Blu-ray or DVD player BRAVIA Sync-compatible devices [42] Using the TV with Other Devices Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Connecting an IR Blaster (IR Blaster compatible models only) Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) [43] Using the TV with Other Devices | Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Connecting an IR
Related topics An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster.
[45] Using the TV with Other Devices Smartphones and tablets Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function [46] Using the TV with Other Devices | Smartphones and tablets Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function You can display the screen of a mobile device on the TV to view photos, videos or websites. The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV.
Hint You can configure the advanced settings of Screen mirroring by pressing the HOME button, then selecting [Settings] — [Network] — [Wi-Fi Direct] — [Advanced settings].
Computer video signal specifications To view content stored on a computer After connecting the computer, press the HOME button, then select the input the computer is connected to. To check the supported file formats Supported files and formats Note For optimum picture quality, we recommend that you set your computer to output video signals according to one of the settings listed in “Computer video signal specifications”. Depending on the connection status, the image may be blurred or smeared.
To view content stored on a digital still camera/camcorder 1 After connecting the digital still camera/camcorder, turn it on. 2 Press the INPUT button repeatedly to select the connected digital still camera/camcorder. 3 Start playback on the connected digital still camera/camcorder. To check the supported file formats Supported files and formats Hint If you connect a BRAVIA Sync-compatible device, you can operate it by simply using the TV’s remote control.
Other video input signals The following video formats can be displayed depending on specifications of your computer. 480p, 480i 576p *1 , 576i *1 720/24p 720p/30Hz, 720p/50Hz*1 , 720p/60Hz 1080i/50Hz*1 , 1080i/60Hz 1080/24p 1080p/30Hz, 1080p/50Hz *1 , 1080p/60Hz 3840 x 2160p/24Hz, 3840 x 2160p/25Hz *1 , 3840 x 2160p/30Hz 3840 x 2160p/50Hz *1*3 , 3840 x 2160p/60Hz *3 4096 x 2160p/24Hz *2 4096 x 2160p/50Hz *1*2*3 , 4096 x 2160p/60Hz *2*3 *1 Not supported depending on your region/country.
finishing the connection, configure the audio settings to play TV sound through the audio system (refer to the related topic link at the bottom of this page). To connect an ARC capable audio system using an HDMI cable If your audio system features HDMI output jacks (sockets), you can connect the TV to your audio system using an HDMI cable. (A) AV receiver or sound bar (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
(A) AV receiver or Sound bar (B) Optical audio cable (not supplied) Hint See the instruction manual of the audio system for details on connecting other devices and for set-up. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM]. To connect an audio system using an audio cable You can connect the TV’s audio output to an audio system using a stereo to RCA analog audio cable.
[53] Using the TV with Other Devices | Audio system Adjusting audio system-related settings When using the HDMI connection or optical audio connection 1 After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system]. 2 Turn on the connected audio system, then adjust the volume. If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.
[54] Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles [55] Using the TV with Other Devices | Bluetooth devices Connecting a Bluetooth device To pair the TV with a Bluetooth device Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers. Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound].
Related topics Supported Bluetooth profiles Operation cuts out, or a device does not work. [56] Using the TV with Other Devices | Bluetooth devices Adjusting the AV sync setting If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices.
The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) A2DP (Advanced Audio Distribution Profile) * AVRCP (Audio/Video Remote Control Profile) * 3DSP (3D Synchronization Profile) * SPP (Serial Port Profile) * Available depending on your model/region/country.
(A) Wireless Transceiver (B) Wireless Subwoofer SWF-BR100 (C) Audio cable 1 Connect the audio cable (supplied) to the Wireless Transceiver. 2 Connect the other end of the audio cable to the AUDIO OUT / jack (socket) of the TV. 3 Connect the Wireless Transceiver to the USB port of the TV. [Headphone/Audio out] is automatically set to [Subwoofer]. 4 Position the Wireless Subwoofer and connect it to the AC power. We recommend that the Wireless Subwoofer be placed as close as possible to the TV.
Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Sound] — [Sound adjustments]. The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV. Follow the instructions below to change the settings to suit your preferences. 1 Press the HOME button, then select [Settings] — [Sound] — [Sound adjustments] — [Advanced settings] — [Sound mode related] — [Wireless Subwoofer].
[62] Using the TV with Other Devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, you can operate the device with the TV’s remote control.
previously used the AV amplifier to output the TV’s sound. Automatically switches the sound output to the AV amplifier by turning the AV amplifier on when the TV is turned on. Automatically turns the connected AV amplifier off when you turn the TV off. Adjusts the volume ( +/– buttons) and mutes the sound ( button) of the connected AV amplifier through the TV’s remote control. Video camera Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on.
Available options Available options are shown below. (Options vary depending on your model/region/country.) [Device auto power off] If disabled, the connected device does not turn off automatically when the TV is turned off. [TV auto power on] If disabled, the TV does not turn on automatically when the connected device is turned on. [BRAVIA Sync device list] Displays the BRAVIA Sync device list. [Device control keys] Allows you to set buttons to control an HDMI connected device.
connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network. The availability of this function depends on your region/country.
For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality page. Note A 3D picture cannot be displayed. If you change the picture by pressing the / buttons, it may take time to display.
supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, refer to the cable specifications. In some models, the HDMI signal format of HDMI IN 2 and 3 changes at the same time.
(C) Router (D) Modem (E) Internet 1 Set up your LAN router. For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator). 2 Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy]. 3 Follow the on-screen instructions to complete the set-up. Note The network-related settings that are required may vary depending on the Internet service provider or router.
(A) Computer (B) Wireless router (C) Modem (D) Internet 1 Set up your wireless router. For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator). 2 Press the HOME button, then select [Settings] — [Network] — [Network setup] — [Easy]. 3 Follow the on-screen instructions to complete the set-up.
provider or router. For details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). If you select the [Show password] option in the password entry screen, the exposed password may be seen by other individuals.
For details, refer to the instruction manual of the device. If the connection does not succeed When the standby screen for the Wi-Fi Direct setting is displayed, select [Show Network (SSID)/Password] and follow the on-screen instructions to complete the set-up. To connect another device Follow the steps above to connect devices. Up to 10 devices can be connected at the same time.
Hint For information about the supported wireless band of your device, refer to the instruction manual of your device. The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, you can only use [Auto] and [Manual]. Note If the TV is connected to a wireless router at 5GHz: The 5GHz wireless connection will be disconnected when [Wi-Fi Direct settings] is selected. While the connection is disconnected, communication via Internet is stopped.
Press the HOME button, then select [Settings] — [Network] — [Home network] — [Renderer] — the desired option. [Renderer] Enable the renderer function. You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the device directly. [Renderer access control] Select [Auto access permission] to access the TV automatically when a controller accesses the TV for the first time. Select [Custom settings] to change the access permission settings of each controller.
If you select a folder, select the desired file. Playback starts. To check the supported file formats Supported files and formats Note Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [76] Connecting to a Network | Home network features Playing content from a media server If you connect the TV to a home network via a router, you can play photo/music/video files in a controller (e.g.
[77] Connecting to a Network | Home network features RVU statement (RVU compliant models only) RVU compliant models have [RVU] in [Settings] — [External inputs] — [Manage inputs]. Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information.
[Picture & Display] Adjusts the picture and screen display settings such as screen brightness. [Sound] Adjusts the sound settings and speaker-related options. [Illumination LED] Customizes the Illumination LED. (The availability of this function depends on your model.) [Power] Changes the settings related to power consumption. [Apps] Changes the settings related to apps. [Screen saver] Configures the settings of the screen saver. [Storage & reset] Changes the settings related to data storage.
[82] Settings | Configuring the TV [System Preferences] Press the HOME button, then select [Settings] — [System Preferences] — the desired option. Available options [Date & time] Adjusts the current time. [Language] Selects the menu language. [Keyboard] Configures the settings of the on-screen keyboard. [Search] * Configures the settings of the search function. [Speech] * Configures the settings of speech-recognition feature.
Configures the location settings to acquire the user location. [Security & restrictions] Configures the security settings such as passwords. [Parental lock (Broadcast)] * Configures the parental lock settings for broadcasts and other items. [Parental lock (Streaming channels)] * Configures the parental lock settings for streaming channels. * [Parental lock (Broadcast)] and [Parental lock (Streaming channels)] may be displayed as [Parental lock] (one setting) depending on your model.
Moves the displayed image at regular intervals to prevent image retention. Under normal circumstances, use the TV with this option enabled. [Panel refresh] Manually perform a panel refresh only when image retention is particularly noticeable. Note Perform panel refresh only when image retention is particularly noticeable. As a reference, perform it only once a year. Avoid performing it more than once a year because it may affect the usable life of the panel. Panel refresh takes about one hour to complete.
Troubleshooting Start here Experiencing trouble? Start here. Picture (quality)/screen Keyboard Broadcast reception Sound Network (Internet/home)/apps Remote control/accessories Power Connected devices Illumination LED [88] Troubleshooting Start here Self diagnostics Software updates If a full reset (restart) of the TV is required [89] Troubleshooting | Start here Self diagnostics How to check if the TV is working properly. Press the HOME button, then select [Self diagnostics] under [Help].
To enable [Automatic software download], press the HOME button, then select [Help] — [System software update] — [Automatic software download]. Hint To update the software manually, select [Check for a system software update] in the [System software update] screen. If you do not wish to update the software automatically, disable [Automatic software download]. Updating software via USB storage device If you do not have a network connection, you can also update the software by using a USB storage device.
Distorted picture. The screen flickers. No color/Dark picture/Color is not correct/Picture is too bright. Dark screen. How to brighten the screen. Color is not correct. How to adjust the color tone. Screen format/wide mode changes automatically. The screen suddenly changes to a video you do not recognize while watching TV. Suddenly the picture becomes small. Black bands appear at the edges of the screen. A black box appears on the screen. There are banners/tickers at the top or bottom of the screen.
Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. When installing an optional device, leave some space between the device and the TV. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off]. (For [Motionflow] compatible models only) [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion].
Related topics Dark screen. How to brighten the screen. Color is not correct. How to adjust the color tone. [97] Troubleshooting | Picture (quality)/screen Dark screen. How to brighten the screen. Press the ACTION MENU button, select [Picture adjustments] — [Advanced settings], and adjust [Brightness] or [Contrast]. Check the [Power saving] option setting in [Eco]. If it is [Low] or [High], the screen darkens. Select [Power] — [Eco], and set [Power saving] to [Off] to brighten the screen.
Suddenly the picture becomes small. [100] Troubleshooting | Picture (quality)/screen The screen suddenly changes to a video you do not recognize while watching TV. In this case, the TV might be in demo mode. Try exiting demo mode. Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].
[Auto wide] in [Screen] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually set [Wide mode] to [Wide zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Wide mode] setting again. Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-top box for more information.
3D signal of 4K cannot be displayed. For Passive 3D Glasses models, view the TV from the front on. The 3D effect may be less pronounced depending on the viewing position. Adjust the viewing angle to the screen. For Active 3D Glasses models Be sure that there are no obstacles between the TV and the Active 3D Glasses. Replace the battery in the Active 3D Glasses. Be sure that the Active 3D Glasses are powered on. It is necessary to register your Active 3D Glasses to the TV before use.
[108] Troubleshooting | Picture (quality)/screen The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. Deactivate the [3D signal notification] setting. Press the HOME button, then select [Settings] — [Picture & Display] — [3D settings] — [3D signal notification] — [Off].
temperature falls outside of the range between 10°C (50°F) and 40°C (104°F) during the panel refresh, the process will not complete and this message will appear. If panel refresh started automatically, it will restart when you turn off the TV with the remote control. If panel refresh was initiated manually, you must select it again. [112] Troubleshooting | Picture (quality)/screen You are concerned about an image retention.
Panel refresh does not complete. (only models equipped with an OLED panel) Panel refresh works when the room temperature is between 10°C (50°F) and 40°C (104°F). If the room temperature falls outside of this range during the panel refresh, the process does not finish and a message is displayed. If the message is displayed, check the temperature of the room. [115] Troubleshooting Keyboard You cannot operate the current screen after the onscreen keyboard is displayed.
Make sure that the antenna cable is firmly connected to the TV. Make sure that the antenna cable is not loose or disconnected. Make sure that the cable or cable connector of antenna is not damaged. [118] Troubleshooting | Broadcast reception Block noise or an error message appears and you cannot watch broadcasts. Make sure that the antenna cable is connected to the correct ports (at the TV/connected devices/wall).
Related topics Check these things first to troubleshoot your TV reception. [121] Troubleshooting | Broadcast reception There is picture or sound noise when viewing an analog TV channel. Check the [Analog channel adjustment] settings. Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Analog channel adjustment]. Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending on your region/country.
Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally (such as by wind). If you are using a TV signal booster, adjust its signal gain. If equipment (such as a TV signal distributor) is connected between the antenna and the TV, it may affect the TV reception. Directly connect the antenna and the TV to check if the reception is improved.
Related topics Some channels are blank. You cannot view digital channels. Some digital cable channels are not displayed. [126] Troubleshooting | Broadcast reception Some digital cable channels are not displayed. Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. The digital cable channel may be set to [Hidden] in [Show/Hide channels]. Related topics Check these things first to troubleshoot your TV reception.
You want to output sound from both the headphones/Bluetooth audio device and the TV speakers. You are concerned about a delay between the picture and sound. [129] Troubleshooting | Sound No sound but good picture. Check the volume control. Press MUTING or VOL + button to cancel muting. Press the ACTION MENU button, then select [Speakers] — [TV speakers]. If it is set to [Audio system], the TV speakers only output key tones or system sounds. Related topics No audio or low audio with a home theater system.
Related topics Audio noise. Connecting an audio system [132] Troubleshooting | Sound Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception.
Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound]. If the TV is not an A2DP-supported model ([A/V sync] not available) Press the HOME button, then select [Settings] — [Sound] — [Headphone speaker link] — [Speakers on]. Bluetooth audio devices such as Bluetooth headphones cannot be used.
The TV cannot access the Internet when IPv6 is set. Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. You can connect to the Internet, but not to Google services. [137] Troubleshooting | Network (Internet/home)/apps The network name (SSID) of the wireless router to which you want to connect is not displayed. Reset the wireless router. Select [[Manual entry]] to enter a network name (SSID).
Related topics Using Wi-Fi to connect the TV to your network [140] Troubleshooting | Network (Internet/home)/apps Certain Internet video content displays a loss of detail. Video quality and picture size depend on broadband speed and delivery by video content providers. Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network Sometimes video streaming quality is poor.
Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network [143] Troubleshooting | Network (Internet/home)/apps The TV cannot access the Internet when IPv6 is set. IPv6 may not be supported, in which case set IPv6 to off. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [IPv6 setup]. [144] Troubleshooting | Network (Internet/home)/apps Your TV cannot connect to the server.
status] — [Check Connection]. Check your network connections and/or server’s instruction manual for connection information, or contact the person who set up the network (network administrator). Reconfigure your network settings by pressing the HOME button, then select [Settings] — [Network] — [Network setup]. If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations.
Sliding type Push-release type There may be poor contact between the battery and the remote control. Remove the batteries, then insert them again. Point the remote control at the remote control sensor located at the front of the TV. Keep the remote control sensor area clear from obstacles. Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
2 Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again. (A) CR2025 (-) side [150] Troubleshooting | Remote control/accessories The LED indicator on the Active 3D Glasses blinks. (3D models only) Lights up for 3 seconds: Indicates when turning on the glasses. Blinks every 2 seconds: Indicates the glasses are powered on. Blinks 3 times: Indicates the glasses have been powered off.
Power The TV turns off automatically. The TV turns on automatically. After turning on the TV, it turns off immediately. After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. [152] Troubleshooting | Power The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Eco] is activated.
This is not a malfunction of the TV. Turn on the TV again using the remote control and disable picture reset mode. Press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Picture reset mode]. [155] Troubleshooting | Power After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV.
No picture from a connected device. Turn the connected device on. Check the cable connection between the device and TV. Press the INPUT button to display the list of inputs, then select the desired input Correctly insert the USB device. Make sure that the USB device has been properly formatted. Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
Photo images or folders take time to display. Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display. Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display. Related topics No picture from a connected device. [161] Troubleshooting | Connected devices You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible.
Related topics BRAVIA Sync-compatible devices [164] Troubleshooting | Connected devices An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. Make sure that the IR Blaster is correctly set up and the IR transmitter is located near the IR receiver of the external device. Make sure that your TV supports the external device.
The TV cannot be found by a Wi-Fi Direct device. Enable [Wi-Fi Direct]. Press the HOME button, then select [Settings] — [Network] — [Wi-Fi Direct] — [Wi-Fi Direct]. If the TV cannot be found even though [Wi-Fi Direct] is enabled, set [Band setting] to [Auto (2.4GHz band)]. Press the HOME button, then select [Settings] — [Network] — [Wi-Fi Direct] — [Advanced settings] — [Band setting] — [Auto (2.4GHz band)]. [167] Troubleshooting | Connected devices Operation cuts out, or a device does not work.
[169] Troubleshooting | Connected devices The TV cannot connect to a Miracast device or Screen mirroring compatible device. If connecting a Miracast device (e.g., laptop) fails, press the HOME button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again. If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.
[172] Troubleshooting Illumination LED The illumination LED sometimes lights up. You want to disable the illumination LED so that it does not light up or blink. [173] Troubleshooting | Illumination LED The illumination LED sometimes lights up. The illumination LED lights up at various times such as during software updates. Refer to Illumination LED for details. [174] Troubleshooting | Illumination LED You want to disable the illumination LED so that it does not light up or blink. You can turn it off.
Picture/display Picture-in-picture Picture & Display 3D Date & time 4K pictures Language HOME Expert panel settings Pixel shift Panel refresh Sound/voice Voice search, using Speech recognition Sound Remote control Remote control, using ACTION MENU Voice search Inputs HOME SYNC MENU DISCOVER Connections Google Cast Wi-Fi Direct Miracast Bluetooth Screen mirroring BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc.
File playback Computers Supported files and formats Digital cameras, camcorders Other Restart System software update 119
Help Guide > Getting Started Getting Started Using the Help Guide Keeping the TV updated Introducing Android TV Basic Operations Accessibility features Support Site > Getting Started Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Start here > Software updates Software updates Sony will provide software updates from time to time in order to enhance functionality and provide users with the latest TV experience. The easiest way to receive software updates is via an internet connection to the TV. To turn on automatic software download To enable [Automatic software download], press the HOME button, then select [Help] — [System software update] — [Automatic software download].
Help Guide > Connecting to a Network > Connecting to a network using a LAN cable Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network. Make sure to connect to the Internet or home network via a router. Hint If you are using a modem with router functions, you do not need to prepare a separate router. Ask your service provider for information about your modem's specifications.
details, refer to the instruction manuals provided by the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). > Connecting to a Network > Connecting to a network using a LAN cable Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Connecting to a Network > Connecting to a network using a wireless connection > Using Wi-Fi to connect the TV to your network Using Wi-Fi to connect the TV to your network The built-in wireless LAN device allows you to access the Internet and enjoy the benefits of networking in a cable-free environment. (A) Computer (B) Wireless router (C) Modem (D) Internet 1 Set up your wireless router.
which may help improve the video streaming quality. The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router using the 2.4GHz band. To use WEP security with a wireless router, select [Settings] — [Network] — [Network setup] — [Easy] — [Wi-Fi] — [Connect by scan list]. Note The network-related settings that are required may vary depending on the Internet service provider or router.
Help Guide > Getting Started > Basic Operations Basic Operations Using the remote control Home menu Using the “Content Bar” (DISCOVER) Using the Action Menu Selecting devices that are connected to the TV Illumination LED > Getting Started > Basic Operations Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Remote control/accessories > The remote control does not operate. The remote control does not operate. Press a button on the TV to determine if the problem is with the remote control or not. Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment. Battery power may be low. Remove the remote control cover and replace the batteries with new ones.
Help Guide > Connecting to a Network Connecting to a Network Connecting to a network using a LAN cable Connecting to a network using a wireless connection Home network features > Connecting to a Network Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Introducing Android TV > Displaying the picture in a small screen Displaying the picture in a small screen You can display the picture that you are watching (TV programs or content from HDMI-connected devices) as a small screen in the corner. Displaying the picture as a small screen 1 Press the ACTION MENU button while watching a TV program or content from an HDMI device, and then select [Picture-in-picture]. The current picture is displayed as a small screen in the corner.
to full screen (A). The image below is a visual representation and may vary from the actual screen. A list of recently used apps (B) is displayed under the small screen. Note If you switch to an app that plays back movies, pictures, or music from the list of recently used apps, the small screen closes (the TV program or playback from the HDMI device closes). To return to the TV program or HDMI device, press the TV button or switch the input.
Help Guide > Getting Started > Introducing Android TV > Downloading apps from the Google Play Downloading apps from the Google Play You can download apps from the Google Play to the TV, just like you do with smartphones and tablets. Note You can only download apps that are compatible with TVs. They may differ from apps for smartphones/tablets. An Internet connection and Google account are required to download apps from the Google Play.
Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network Moving apps to a USB memory device > Getting Started > Introducing Android TV > Downloading apps from the Google Play Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Introducing Android TV > Moving apps to a USB memory device Moving apps to a USB memory device You can move downloaded apps to a USB memory device to increase the space available in the TV. Note When you format a USB memory device, all data saved in the USB memory device will be deleted. Back up your important data before formatting. Performing this procedure formats the USB memory device for exclusive use with the TV.
The USB memory device is used only for saving apps. To use the USB memory device for other purposes, you must format it again. If you delete an app in the USB memory device using a computer, you will be unable to launch it from the TV. If you remove a USB memory device from the TV, you will be unable to use the apps that were moved to the USB memory device. You cannot specify a USB memory device as the installation location of an app.
Help Guide > Getting Started > Introducing Android TV > Viewing Internet media Viewing Internet media You can use video streaming services such as YouTube and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their tiles in the Home Menu. Note An Internet connection is required to watch Internet content.
Help Guide > Getting Started > Introducing Android TV > Enjoying content from your mobile device on the TV with Google Cast Enjoying content from your mobile device on the TV with Google Cast Google Cast allows you to wirelessly cast content from your favorite websites and apps to your TV, directly from your computer or mobile device. 1 Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to. 2 Launch a Google Cast supported app on the mobile device.
Help Guide > Getting Started > Introducing Android TV > Enjoying safe apps and video streaming services (Security & restrictions) Enjoying safe apps and video streaming services (Security & restrictions) You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos. 1 * Press the HOME button, then select [Settings] — then options such as [Security & restrictions] or [Parental lock (Broadcast)] * .
Help Guide > Getting Started > Introducing Android TV > Searching by using your voice Searching by using your voice The TV includes a Voice search feature that enables you to search the Internet for content you’re looking for with your voice. Voice search allows you to quickly input search queries without the use of the on-screen keyboard. To search, simply press the button and speak into the microphone built into your remote control. For details, please refer to Using the remote control .
Help Guide > Troubleshooting > Start here Start here Self diagnostics Software updates If a full reset (restart) of the TV is required > Troubleshooting > Start here Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Picture (quality)/screen Picture (quality)/screen Picture quality is not as good as viewed at the store. Distorted picture. The screen flickers. No color/Dark picture/Color is not correct/Picture is too bright. Dark screen. How to brighten the screen. Color is not correct. How to adjust the color tone. Screen format/wide mode changes automatically. The screen suddenly changes to a video you do not recognize while watching TV. Suddenly the picture becomes small.
The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) A message about an app asking for permission to access a TV function is displayed. The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) You are concerned about an image retention.
Help Guide > Troubleshooting > Keyboard Keyboard You cannot operate the current screen after the on-screen keyboard is displayed. To return to operation of the screen behind the on-screen keyboard, press the BACK button on the remote control. > Troubleshooting > Keyboard Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Broadcast reception Broadcast reception Check these things first to troubleshoot your TV reception. Block noise or an error message appears and you cannot watch broadcasts. Ghosting or double images appear. Only snow noise or a black picture appears on the screen. There is picture or sound noise when viewing an analog TV channel. Some channels are blank. Poor reception or poor picture quality with digital broadcasts. You cannot view digital channels.
Help Guide > Troubleshooting > Sound Sound No sound but good picture. Audio noise. No audio or low audio with a home theater system. Distorted sound. Headphone/Bluetooth audio device volume cannot be adjusted. You want to output sound from both the headphones/Bluetooth audio device and the TV speakers. You are concerned about a delay between the picture and sound. > Troubleshooting > Sound Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Network (Internet/home)/apps Network (Internet/home)/apps The network name (SSID) of the wireless router to which you want to connect is not displayed. Sometimes video streaming quality is poor. Wi-Fi connection is lost or intermittent. Certain Internet video content displays a loss of detail. Good picture quality but no sound on Internet video content. Apps are inaccessible. The TV cannot access the Internet when IPv6 is set. Your TV cannot connect to the server.
Help Guide > Troubleshooting > Remote control/accessories Remote control/accessories The remote control does not operate. You cannot turn the Active 3D Glasses on. (3D models only) The LED indicator on the Active 3D Glasses blinks. (3D models only) > Troubleshooting > Remote control/accessories Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Power Power The TV turns off automatically. The TV turns on automatically. After turning on the TV, it turns off immediately. After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. > Troubleshooting > Power Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Connected devices Connected devices No picture from a connected device. You cannot select a connected device in the Home Menu. Certain programs on digital sources display a loss of detail. Photo images or folders take time to display. You cannot find a connected BRAVIA Sync HDMI device. You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function. You cannot control a second AV receiver.
Some paid content cannot be played. > Troubleshooting > Connected devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Illumination LED Illumination LED The illumination LED sometimes lights up. You want to disable the illumination LED so that it does not light up or blink. > Troubleshooting > Illumination LED Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Keeping the TV updated Keeping the TV updated The functions below are performed when the TV is in standby mode. To keep your TV updated, we recommend that you turn off the TV normally by using the power button on the remote control or TV. Download of data such as program guides Software download (when [Automatic software download] is enabled) > Getting Started > Keeping the TV updated Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Accessibility features Accessibility features This TV has user assistive features such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles. Press the HOME button, then select [Settings] — [Accessibility] to configure the user assistive features. Hint To use text-to-speech on the Help Guide, see the Help Guide in the Sony support website using a computer or smartphone. USA: http://www.sony.com/tvsupport Canada: http://www.sony.
Help Guide > Getting Started > Support Site Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.com/ES/LA/ > Getting Started > Support Site Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Connecting to a Network > Connecting to a network using a wireless connection Connecting to a network using a wireless connection Using Wi-Fi to connect the TV to your network Using Wi-Fi Direct to connect to the TV (no wireless router required) > Connecting to a Network > Connecting to a network using a wireless connection Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Getting Started > Basic Operations > Selecting devices that are connected to the TV Selecting devices that are connected to the TV To use devices that are connected to the TV such as a Blu-ray/DVD player, or to watch TV programs after using such devices, you must switch the input. 1 Press the INPUT button repeatedly to select the connected device. Hint You can switch to TV broadcasting by simply pressing the TV button on the remote control.
Help Guide > Getting Started > Basic Operations > Illumination LED Illumination LED You can identify the status of the TV by looking at how the illumination LED lights up. When the screen is off White “on” or “blinking” When the TV is turning on When receiving signals from the remote control When updating the software etc. When a mobile device (smartphone, tablet, etc.) is connecting to the TV on the home network Cyan “blinking” etc. When the on timer is set Amber “on” When the sleep timer is set etc.
Help Guide > Connecting to a Network > Home network features Home network features Adjusting home network settings Playing content from a computer Playing content from a media server RVU statement (RVU compliant models only) > Connecting to a Network > Home network features Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Start here > Self diagnostics Self diagnostics How to check if the TV is working properly. Press the HOME button, then select [Self diagnostics] under [Help]. > Troubleshooting > Start here > Self diagnostics Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Start here > If a full reset (restart) of the TV is required If a full reset (restart) of the TV is required If you have trouble such as the picture not displaying on the screen or the remote control not working, try the following procedure. Press and hold the power button on the remote control for about 5 seconds. The TV will turn off and then restart automatically after a short time.
Help Guide > Troubleshooting > Picture (quality)/screen > Picture quality is not as good as viewed at the store. Picture quality is not as good as viewed at the store. Picture quality depends on the signal content. The picture quality may improve if you change it in [Picture & Display] under [Settings]. Related topics [TV] > Troubleshooting > Picture (quality)/screen > Picture quality is not as good as viewed at the store. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Picture (quality)/screen > Distorted picture. Distorted picture. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. When installing an optional device, leave some space between the device and the TV. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off].
Help Guide > Troubleshooting > Picture (quality)/screen > The screen flickers. The screen flickers. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard]. (For [Motionflow] compatible models only) [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion]. Related topics Distorted picture.
Help Guide > Troubleshooting > Picture (quality)/screen > No color/Dark picture/Color is not correct/Picture is too bright. No color/Dark picture/Color is not correct/Picture is too bright. Press the ACTION MENU button, then select [Picture adjustments] to make adjustments. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Reset]. If you set [Power saving] to [Low] or [High], the black level will be enhanced.
Help Guide > Troubleshooting > Picture (quality)/screen > Dark screen. How to brighten the screen. Dark screen. How to brighten the screen. Press the ACTION MENU button, select [Picture adjustments] — [Advanced settings], and adjust [Brightness] or [Contrast]. Check the [Power saving] option setting in [Eco]. If it is [Low] or [High], the screen darkens. Select [Power] — [Eco], and set [Power saving] to [Off] to brighten the screen.
Help Guide > Troubleshooting > Picture (quality)/screen > Color is not correct. How to adjust the color tone. Color is not correct. How to adjust the color tone. Press the ACTION MENU button, select [Picture adjustments] — [Advanced settings], and adjust [Hue] or [Color temperature]. To deepen the color tone, adjust [Color] or [Live Color]. Press the ACTION MENU button, and then select [Picture adjustments] — [Advanced settings].
Help Guide > Troubleshooting > Picture (quality)/screen > Screen format/wide mode changes automatically. Screen format/wide mode changes automatically. When changing the channel or video input, if [Auto wide] in [Screen] is enabled, the current [Wide mode] setting is automatically changed according to the input signal. To lock the [Wide mode] setting, disable [Auto wide]. Related topics Suddenly the picture becomes small.
Help Guide > Troubleshooting > Picture (quality)/screen > The screen suddenly changes to a video you do not recognize while watching TV. The screen suddenly changes to a video you do not recognize while watching TV. In this case, the TV might be in demo mode. Try exiting demo mode. Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].
Help Guide > Troubleshooting > Picture (quality)/screen > Suddenly the picture becomes small. Suddenly the picture becomes small. The picture becomes smaller during commercials due to the method used by the provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may become small with a black border. [Auto wide] in [Screen] will not expand the picture while the content switches since the content information is regulated by the channel signal provider.
Help Guide > Troubleshooting > Picture (quality)/screen > Black bands appear at the edges of the screen. Black bands appear at the edges of the screen. Some wide screen programs are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider).
Help Guide > Troubleshooting > Picture (quality)/screen > A black box appears on the screen. A black box appears on the screen. A text option is selected although no text is available. Check the [Captions]/[Broadcast closed captions] settings in [Accessibility]. (Option name differs depending on your region/country.) You can select a different option from the current option. > Troubleshooting > Picture (quality)/screen > A black box appears on the screen.
Help Guide > Troubleshooting > Picture (quality)/screen > There are banners/tickers at the top or bottom of the screen. There are banners/tickers at the top or bottom of the screen. In this case, the TV might be in demo mode. Try exiting demo mode. Press the ACTION MENU button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control and select [Settings] — [Retail mode settings]. Disable [Demo mode] and [Picture reset mode].
Help Guide > Troubleshooting > Picture (quality)/screen > 3D pictures are not displayed. The 3D effect is weak. (3D models only) 3D pictures are not displayed. The 3D effect is weak. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. If two pictures are displayed side-by-side, press the ACTION MENU button, then select [3D] — [3D display] — [3D (Side-by-Side)].
Help Guide > Troubleshooting > Picture (quality)/screen > Black bars appear on both sides of the screen when watching 3D pictures. (3D models only) Black bars appear on both sides of the screen when watching 3D pictures. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. Black bars appear on both sides of the screen in order to process 3D signals when adjusting the depth of 3D pictures in [Settings] — [Picture & Display] — [3D settings] — [3D depth adjustment].
Help Guide > Troubleshooting > Picture (quality)/screen > You cannot turn off 3D display while watching 3D content. (3D models only) You cannot turn off 3D display while watching 3D content. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. For 3D content displayed with the 3D signal, 3D display cannot be turned off on your TV. Turn 3D settings off on the connected device (such as a Blu-ray player).
Help Guide > Troubleshooting > Picture (quality)/screen > The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) The message [3D signal has been detected.] automatically appears when 3D signal is detected. (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. Deactivate the [3D signal notification] setting.
Help Guide > Troubleshooting > Picture (quality)/screen > A message about an app asking for permission to access a TV function is displayed. A message about an app asking for permission to access a TV function is displayed. Select whether to allow or deny the app access to the displayed function. You can check the list of app permissions categorized by TV function and change permission settings for each app. Press the HOME button, select [Settings] — [Apps] — [App permissions] — the desired TV function.
Help Guide > Troubleshooting > Picture (quality)/screen > The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.
Help Guide > Troubleshooting > Picture (quality)/screen > The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) The message [Panel refresh did not finish] is displayed. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention.
Help Guide > Troubleshooting > Picture (quality)/screen > You are concerned about an image retention. (only models equipped with an OLED panel) You are concerned about an image retention. (only models equipped with an OLED panel) If the same image is displayed repeatedly or for long periods of time, image retention may occur. To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or TV.
Help Guide > Troubleshooting > Picture (quality)/screen > A white line appears on the screen. (only models equipped with an OLED panel) A white line appears on the screen. (only models equipped with an OLED panel) Panel refresh automatically runs after the TV has been used for a long period of time to reduce image retention. Panel refresh starts after the TV is turned off and takes about one hour to complete. A white line may be displayed on the screen during the panel refresh.
Help Guide > Troubleshooting > Picture (quality)/screen > Panel refresh does not complete. (only models equipped with an OLED panel) Panel refresh does not complete. (only models equipped with an OLED panel) Panel refresh works when the room temperature is between 10°C (50°F) and 40°C (104°F). If the room temperature falls outside of this range during the panel refresh, the process does not finish and a message is displayed. If the message is displayed, check the temperature of the room.
Help Guide > Troubleshooting > Broadcast reception > Check these things first to troubleshoot your TV reception. Check these things first to troubleshoot your TV reception. Make sure that the antenna cable is firmly connected to the TV. Make sure that the antenna cable is not loose or disconnected. Make sure that the cable or cable connector of antenna is not damaged. > Troubleshooting > Broadcast reception > Check these things first to troubleshoot your TV reception.
Help Guide > Troubleshooting > Broadcast reception > Block noise or an error message appears and you cannot watch broadcasts. Block noise or an error message appears and you cannot watch broadcasts. Make sure that the antenna cable is connected to the correct ports (at the TV/connected devices/wall). Make sure that the cable is not old or that the inside of the connector is not short-circuited.
Help Guide > Troubleshooting > Broadcast reception > Ghosting or double images appear. Ghosting or double images appear. Check cable or antenna connections. Check the antenna location and direction. Press the ACTION MENU button, then select [Picture adjustments] — [Advanced settings] — [Motion] — [Motionflow] — [Standard] or [Off].
Help Guide > Troubleshooting > Broadcast reception > Only snow noise or a black picture appears on the screen. Only snow noise or a black picture appears on the screen. Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). Related topics Check these things first to troubleshoot your TV reception.
Help Guide > Troubleshooting > Broadcast reception > There is picture or sound noise when viewing an analog TV channel. There is picture or sound noise when viewing an analog TV channel. Check the [Analog channel adjustment] settings. Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Analog channel adjustment]. Perform [Fine tune] to obtain better picture and sound reception. (Option name differs depending on your region/country.
Help Guide > Troubleshooting > Broadcast reception > Some channels are blank. Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Related topics Check these things first to troubleshoot your TV reception. > Troubleshooting > Broadcast reception > Some channels are blank.
Help Guide > Troubleshooting > Broadcast reception > Poor reception or poor picture quality with digital broadcasts. Poor reception or poor picture quality with digital broadcasts. Change the position, direction and angle of the terrestrial television antenna to maximize the antenna signal level. Make sure that the direction of the antenna is not changed unintentionally (such as by wind). If you are using a TV signal booster, adjust its signal gain.
Help Guide > Troubleshooting > Broadcast reception > You cannot view digital channels. You cannot view digital channels. Ask a local installer if digital transmissions are provided in your area. Upgrade to a higher gain antenna. Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed. > Troubleshooting > Broadcast reception > You cannot view digital channels.
Help Guide > Troubleshooting > Broadcast reception > You cannot receive or select channels. You cannot receive or select channels. Perform [Auto program] to add receivable channels that are not present in the TV memory. Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Auto program]. Check that [Signal type] is set correctly. Press the HOME button, then select [Settings] — [Channels] — [Channel setup] — [Cable/Antenna] — [Signal type].
Help Guide > Troubleshooting > Broadcast reception > Some digital cable channels are not displayed. Some digital cable channels are not displayed. Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information. The digital cable channel may be set to [Hidden] in [Show/Hide channels]. Related topics Check these things first to troubleshoot your TV reception. You cannot view digital channels.
Help Guide > Troubleshooting > Broadcast reception > Broadcast HD formats have poor quality. Broadcast HD formats have poor quality. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program. Related topics Check these things first to troubleshoot your TV reception.
Help Guide > Troubleshooting > Sound > No sound but good picture. No sound but good picture. Check the volume control. Press MUTING or VOL + button to cancel muting. Press the ACTION MENU button, then select [Speakers] — [TV speakers]. If it is set to [Audio system], the TV speakers only output key tones or system sounds. Related topics No audio or low audio with a home theater system. > Troubleshooting > Sound > No sound but good picture.
Help Guide > Troubleshooting > Sound > Audio noise. Audio noise. Make sure that the antenna is connected using a high quality 75-ohm coaxial cable. Keep the antenna cable away from other connecting cables. To avoid TV interference, make sure to use an undamaged antenna cable. Related topics Distorted sound. > Troubleshooting > Sound > Audio noise. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Sound > No audio or low audio with a home theater system. No audio or low audio with a home theater system. Press the ACTION MENU button, then select [Speakers] — [Audio system]. Set [Headphone/Audio out] to [Audio out (Fixed)] in the [Sound] setting. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM].
Help Guide > Troubleshooting > Sound > Distorted sound. Distorted sound. Check the antenna/cable connection. Keep the antenna/cable away from other connecting cables. Keep the TV away from electrical noise sources such as cars, hair-dryers, Wi-Fi units, mobile phones, or optical devices. When installing an optional device, leave some space between the device and TV. Set [Audio filter] to [Low] or [High] to improve sound for analog reception.
Help Guide > Troubleshooting > Sound > Headphone/Bluetooth audio device volume cannot be adjusted. Headphone/Bluetooth audio device volume cannot be adjusted. If you cannot adjust the headphone or Bluetooth audio device volume with the VOL +/- buttons, press the ACTION MENU button and select [Headphone volume]/[Bluetooth volume]. Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound].
Help Guide > Troubleshooting > Sound > You want to output sound from both the headphones/Bluetooth audio device and the TV speakers. You want to output sound from both the headphones/Bluetooth audio device and the TV speakers. The setting method varies depending on whether the TV is an A2DP-supported model. Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound].
Help Guide > Troubleshooting > Sound > You are concerned about a delay between the picture and sound. You are concerned about a delay between the picture and sound. The picture and sound do not match because the sound is delayed due to the properties of Bluetooth. You can adjust the output timing of the picture and sound with the A/V sync setting. 1 To enable [A/V sync], press the HOME button, then select [Settings] — [Sound] — [A/V sync].
Help Guide > Troubleshooting > Network (Internet/home)/apps > The network name (SSID) of the wireless router to which you want to connect is not displayed. The network name (SSID) of the wireless router to which you want to connect is not displayed. Reset the wireless router. Select [[Manual entry]] to enter a network name (SSID). > Troubleshooting > Network (Internet/home)/apps > The network name (SSID) of the wireless router to which you want to connect is not displayed.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Sometimes video streaming quality is poor. Sometimes video streaming quality is poor. Quality depends on the original video provided by the video content provider and your connection bandwidth. The wireless network connection quality varies depending on the distance or obstacles (e.g., wall) between the TV and the wireless router, environmental interference, and the quality of the wireless router.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Wi-Fi connection is lost or intermittent. Wi-Fi connection is lost or intermittent. Check the installation location of the TV and wireless router. Signal condition may be affected by the following : Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby. There are floors or walls between the wireless router and TV. If the problem persists even after checking the above, try using a wired LAN connection.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Certain Internet video content displays a loss of detail. Certain Internet video content displays a loss of detail. Video quality and picture size depend on broadband speed and delivery by video content providers. Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to your network Sometimes video streaming quality is poor.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Good picture quality but no sound on Internet video content. Good picture quality but no sound on Internet video content. Quality depends on the original content provided by the video content provider and your connection bandwidth. Due to the nature of Internet video, not all videos will contain sound.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Apps are inaccessible. Apps are inaccessible. Check that the LAN cable or AC power cord (mains lead) of the router/modem * has been connected properly. * Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings. Try using apps later. The app content provider’s server may be out of service.
Help Guide > Troubleshooting > Network (Internet/home)/apps > The TV cannot access the Internet when IPv6 is set. The TV cannot access the Internet when IPv6 is set. IPv6 may not be supported, in which case set IPv6 to off. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [IPv6 setup]. > Troubleshooting > Network (Internet/home)/apps > The TV cannot access the Internet when IPv6 is set. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Network (Internet/home)/apps > Your TV cannot connect to the server. Your TV cannot connect to the server. Check the LAN cable or wireless connection to your server and your TV. Check if your network is properly configured on your TV. Check your LAN cable/wireless connection or your server. The TV may have lost connection with the server. Perform [Server diagnostics] to check if your media server is properly communicating with the TV.
Help Guide > Troubleshooting > Network (Internet/home)/apps > A message appears stating that the TV cannot connect to your network. A message appears stating that the TV cannot connect to your network. Check the current network settings and perform [Check Connection]. Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [Network status] — [Check Connection].
Help Guide > Troubleshooting > Network (Internet/home)/apps > You can connect to the Internet, but not to Google services. You can connect to the Internet, but not to Google services. The date and time settings of this TV may be incorrect. Depending on the app such as Google Play or YouTube, you may not be able to connect to Google services if the time is incorrect.
Help Guide > Troubleshooting > Remote control/accessories > You cannot turn the Active 3D Glasses on. (3D models only) You cannot turn the Active 3D Glasses on. (3D models only) Replace the battery. (Applies only to TDG-BT400A/BT500A.) 1 Press the unlock button with the tip of a pen, etc., and take out the battery case. 2 Replace the battery with a new one. After that, be sure to insert the battery case until it locks in place again.
Help Guide > Troubleshooting > Remote control/accessories > The LED indicator on the Active 3D Glasses blinks. (3D models only) The LED indicator on the Active 3D Glasses blinks. (3D models only) Lights up for 3 seconds: Indicates when turning on the glasses. Blinks every 2 seconds: Indicates the glasses are powered on. Blinks 3 times: Indicates the glasses have been powered off. Blinks green and yellow alternately: Indicates the glasses have started the registration process.
Help Guide > Troubleshooting > Power > The TV turns off automatically. The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Eco] is activated. The screen may have been turned off due to [Screen saver] settings. (Except for Brazilian models) Check if [Auto shut-off] in [Eco] is activated. Related topics Setting a timer > Troubleshooting > Power > The TV turns off automatically.
Help Guide > Troubleshooting > Power > The TV turns on automatically. The TV turns on automatically. Check if [Timer] is activated. Disable the [TV auto power on] setting in [BRAVIA Sync settings]. Related topics BRAVIA Sync-compatible devices Setting a timer > Troubleshooting > Power > The TV turns on automatically. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Power > After turning on the TV, it turns off immediately. After turning on the TV, it turns off immediately. In this case, the TV might be in picture reset mode. When picture reset mode is enabled, the TV turns off about 10 minutes after it is turned on, and then turns on again to reduce image retention. This is not a malfunction of the TV. Turn on the TV again using the remote control and disable picture reset mode.
Help Guide > Troubleshooting > Power > After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. After unplugging the TV and plugging it in again, the TV does not turn on even if you press the power button on the remote control or the TV. When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV.
Help Guide > Troubleshooting > Connected devices > No picture from a connected device. No picture from a connected device. Turn the connected device on. Check the cable connection between the device and TV. Press the INPUT button to display the list of inputs, then select the desired input Correctly insert the USB device. Make sure that the USB device has been properly formatted. Operation is not guaranteed for all USB devices.
Help Guide > Troubleshooting > Connected devices > You cannot select a connected device in the Home Menu. You cannot select a connected device in the Home Menu. Check the cable connection. Related topics Using the TV with Other Devices > Troubleshooting > Connected devices > You cannot select a connected device in the Home Menu. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Connected devices > Certain programs on digital sources display a loss of detail. Certain programs on digital sources display a loss of detail. Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.
Help Guide > Troubleshooting > Connected devices > Photo images or folders take time to display. Photo images or folders take time to display. Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display. Each time a USB device is connected to the TV, it may take up to a couple of minutes for the photos to display. Related topics No picture from a connected device.
Help Guide > Troubleshooting > Connected devices > You cannot find a connected BRAVIA Sync HDMI device. You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible. Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV. Related topics BRAVIA Sync-compatible devices > Troubleshooting > Connected devices > You cannot find a connected BRAVIA Sync HDMI device.
Help Guide > Troubleshooting > Connected devices > You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function. You cannot turn off the set-top box (cable/satellite box) using the TV's remote control through the IR Blaster function. IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. Press the ACTION MENU button, then select [Power (STB)] in [Menu].
Help Guide > Troubleshooting > Connected devices > You cannot control a second AV receiver. You cannot control a second AV receiver. Only one BRAVIA Sync-compatible AV receiver can be used. Related topics BRAVIA Sync-compatible devices > Troubleshooting > Connected devices > You cannot control a second AV receiver. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Connected devices > An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) An external device (such as a set-top box or AV receiver) cannot be controlled via the IR Blaster. (IR Blaster compatible models only) IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs].
Help Guide > Troubleshooting > Connected devices > Some media files in the USB device or server are not displayed. Some media files in the USB device or server are not displayed. Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. Related topics Supported files and formats > Troubleshooting > Connected devices > Some media files in the USB device or server are not displayed.
Help Guide > Troubleshooting > Connected devices > The TV cannot be found by a Wi-Fi Direct device. The TV cannot be found by a Wi-Fi Direct device. Enable [Wi-Fi Direct]. Press the HOME button, then select [Settings] — [Network] — [Wi-Fi Direct] — [Wi-Fi Direct]. If the TV cannot be found even though [Wi-Fi Direct] is enabled, set [Band setting] to [Auto (2.4GHz band)]. Press the HOME button, then select [Settings] — [Network] — [Wi-Fi Direct] — [Advanced settings] — [Band setting] — [Auto (2.4GHz band)].
Help Guide > Troubleshooting > Connected devices > Operation cuts out, or a device does not work. Operation cuts out, or a device does not work. Check if the device is turned on. Replace the batteries of the device. Re-register the device. Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference. If household electric appliances (e.g.
Help Guide > Troubleshooting > Connected devices > What kind of devices can be connected using the Screen mirroring function? What kind of devices can be connected using the Screen mirroring function? Wi-Fi enabled devices, such as smartphones and tablets, that support Miracast can be used to enjoy Screen mirroring on your BRAVIA TV. Refer to the instruction manual of your Wi-Fi device to find out if it supports Miracast.
Help Guide > Troubleshooting > Connected devices > The TV cannot connect to a Miracast device or Screen mirroring compatible device. The TV cannot connect to a Miracast device or Screen mirroring compatible device. If connecting a Miracast device (e.g., laptop) fails, press the HOME button, then select [Screen mirroring] to show the standby screen for the Screen mirroring function and try to connect again. If you are using Screen mirroring with another device, turn off Screen mirroring first and try again.
Help Guide > Troubleshooting > Connected devices > Video or sound sometimes cuts out. Video or sound sometimes cuts out. Devices emitting radio waves, such as other wireless LAN devices or microwave ovens, may interfere with the Screen mirroring function using wireless LAN. Keep the TV or Sony Screen mirroring compatible devices (e.g., some models of Xperia) away from such devices, or turn them off if possible.
Help Guide > Troubleshooting > Connected devices > Some paid content cannot be played. Some paid content cannot be played. The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards. Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards. > Troubleshooting > Connected devices > Some paid content cannot be played. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Illumination LED > The illumination LED sometimes lights up. The illumination LED sometimes lights up. The illumination LED lights up at various times such as during software updates. Refer to Illumination LED for details. > Troubleshooting > Illumination LED > The illumination LED sometimes lights up. Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Troubleshooting > Illumination LED > You want to disable the illumination LED so that it does not light up or blink. You want to disable the illumination LED so that it does not light up or blink. You can turn it off. Press the HOME button, then select [Settings] — [Illumination LED] — [Off]. Note We recommend that you do not change this setting under normal circumstances because you will be unable to identify whether the TV is on or off, or a timer is set.
Help Guide > Connecting to a Network > Connecting to a network using a wireless connection > Using Wi-Fi Direct to connect to the TV (no wireless router required) Using Wi-Fi Direct to connect to the TV (no wireless router required) You can connect a device to the TV wirelessly, without using a wireless router, and then stream videos, photos, and music that is stored on your device directly to the TV.
Follow the steps above to connect devices. Up to 10 devices can be connected at the same time. To connect another device when 10 devices are already connected, disconnect an unnecessary device, then connect the other device. To change the name of the TV shown on the connected device Press the HOME button, then select [Settings] — [About] — [Device name].
The 5GHz band may not be supported depending on your region/country. Related topics The TV cannot be found by a Wi-Fi Direct device. > Connecting to a Network > Connecting to a network using a wireless connection > Using Wi-Fi Direct to connect to the TV (no wireless router required) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Settings > Setting a timer Setting a timer To set the on timer On timer automatically turns on the TV at a specific time, such as when a program that you want to watch comes on. It also allows you to use the TV as an alarm clock. 1 Press the HOME button, then select [Timers] — [Timer] — the desired option. To set the sleep timer Sleep timer automatically turns off the TV after a preset time. 1 Press the HOME button, then select [Timers] — [Sleep timer] — the desired option.
Help Guide > Connecting to a Network > Home network features > Adjusting home network settings Adjusting home network settings You can adjust the following home network settings. To check the server connection Press the HOME button, then select [Settings] — [Network] — [Home network] — [Server diagnostics] — follow the onscreen instructions to perform diagnostics. To use the renderer function Press the HOME button, then select [Settings] — [Network] — [Home network] — [Renderer] — the desired option.
Help Guide > Connecting to a Network > Home network features > Playing content from a computer Playing content from a computer If you connect the TV to a home network via a router, you can enjoy content (photo/music/video files) stored on a network device located in another room. (A) Computer (Server) (B) Router (C) Modem (D) Internet 1 Connect the TV to your home network.
Help Guide > Connecting to a Network > Home network features > Playing content from a media server Playing content from a media server If you connect the TV to a home network via a router, you can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly. The controller should also be renderer-compatible. (A) Digital still camera (Controller) (B) Router (C) Modem (D) Internet 1 Connect the TV to your home network.
Help Guide > Connecting to a Network > Home network features > RVU statement (RVU compliant models only) RVU statement (RVU compliant models only) RVU compliant models have [RVU] in [Settings] — [External inputs] — [Manage inputs]. Your TV is equipped with RVU technology which may allow it to connect to compatible satellite receivers over your home network without the need for a dedicated box. Contact your satellite provider for additional information.
Help Guide > Settings > Configuring the TV > [TV] [TV] Press the HOME button, then select [Settings] — [TV] — the desired option. Available options [Channels] Configures the settings related to receiving broadcast programming. [External inputs] Configures the settings of the external inputs and BRAVIA Sync. [Picture & Display] Adjusts the picture and screen display settings such as screen brightness. [Sound] Adjusts the sound settings and speaker-related options.
Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Watching TV > Watching in 3D (3D models only) > Understanding the basics of 3D TV (3D models only) Understanding the basics of 3D TV (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. Recommended viewing distance for a 3D image If the viewing distance is not appropriate, a double image may appear. Sit at a distance of at least 3 times the height of the screen away from the TV.
Side view (A) 45° (B) 1-6 m (3-20 ft.) (C) 30° Note Recommended viewing angle and distance may vary depending on the TV’s location and room conditions. Caring for your glasses Wipe the glasses gently with a soft cloth. Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. If using a chemically pretreated cloth, be sure to follow the instructions provided on the package. Never use strong solvents such as a thinner, alcohol, or benzene for cleaning.
Help Guide > Settings > Configuring the TV > [Expert panel settings](only models equipped with an OLED panel) [Expert panel settings](only models equipped with an OLED panel) These options are available for models equipped with an OLED panel and are used to prevent image retention. If the same image is displayed repeatedly or for long periods of time, image retention may occur. The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention.
Help Guide > Using the TV with Other Devices > Audio system > Connecting an audio system Connecting an audio system See the illustrations below to connect an audio system such as an AV receiver or sound bar. After finishing the connection, configure the audio settings to play TV sound through the audio system (refer to the related topic link at the bottom of this page).
To connect an audio system that is not ARC capable using an optical audio cable You can connect the TV’s audio output to an audio system using an optical audio cable. (A) AV receiver or Sound bar (B) Optical audio cable (not supplied) Hint See the instruction manual of the audio system for details on connecting other devices and for set-up. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Sound] — [Digital audio out] to [PCM].
> Using the TV with Other Devices > Audio system > Connecting an audio system Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Bluetooth devices > Adjusting the AV sync setting Adjusting the AV sync setting If a Bluetooth audio device is connected, there may be a delay between the picture and sound due to the properties of Bluetooth. You can adjust the delay between the picture and sound with the A/V sync setting. (Only for Bluetooth A2DPsupported models that can use Bluetooth audio devices.
Help Guide > Using the TV with Other Devices > Audio system > Adjusting audio system-related settings Adjusting audio system-related settings When using the HDMI connection or optical audio connection 1 After connecting the TV to your audio system, press the ACTION MENU button, then select [Speakers] — [Audio system]. 2 Turn on the connected audio system, then adjust the volume.
No audio or low audio with a home theater system. > Using the TV with Other Devices > Audio system > Adjusting audio system-related settings Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > BRAVIA Sync-compatible devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings > Using the TV with Other Devices > BRAVIA Sync-compatible devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices Using the TV with Other Devices USB devices Blu-ray and DVD players Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Smartphones and tablets Computers, cameras, and camcorders Audio system Bluetooth devices Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) BRAVIA Sync-compatible devices Viewing pictures in 4K from compatible devices > Using the TV with Other Devices Go to page top C-271-1
Help Guide > Using the TV with Other Devices > Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) > Connecting an IR Blaster (IR Blaster compatible models only) Connecting an IR Blaster (IR Blaster compatible models only) IR Blaster compatible models have [IR Blaster setup] in [Settings] — [External inputs]. The IR Blaster allows you to operate a set-top box (cable/satellite box) that is connected to the TV, with the TV’s remote control.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats Supported files and formats Photos Music Videos Audio sampling rates (for videos) External subtitles > Using the TV with Other Devices > USB devices > Supported files and formats Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Bluetooth devices Bluetooth devices Connecting a Bluetooth device Adjusting the AV sync setting Supported Bluetooth profiles > Using the TV with Other Devices > Bluetooth devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Smartphones and tablets > Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function You can display the screen of a mobile device on the TV to view photos, videos or websites. The “Screen mirroring” feature uses Miracast technology to display the screen of a compatible device on the TV.
Related topics Using Wi-Fi Direct to connect to the TV (no wireless router required) Connected devices What kind of devices can be connected using the Screen mirroring function? Enjoying content from your mobile device on the TV with Google Cast > Using the TV with Other Devices > Smartphones and tablets > Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Settings Settings Configuring the TV Setting a timer > Settings Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Settings > Configuring the TV Configuring the TV [TV] [Network & Accessories] [System Preferences] [Personal] [Accounts] [Expert panel settings](only models equipped with an OLED panel) > Settings > Configuring the TV Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Watching TV Watching TV Watching TV programs Watching in 3D (3D models only) > Watching TV Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Watching TV > Watching in 3D (3D models only) Watching in 3D (3D models only) Understanding the basics of 3D TV (3D models only) Preparing your 3D glasses (3D models only) Watching TV in 3D (3D models only) > Watching TV > Watching in 3D (3D models only) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Watching TV > Watching in 3D (3D models only) > Preparing your 3D glasses (3D models only) Preparing your 3D glasses (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. There are two types of 3D Glasses: Passive and Active. Refer to the specifications in the Reference Guide to see which type of 3D Glasses the TV supports. For Passive 3D Glasses If Passive 3D Glasses are supplied with your TV, use them.
The Active 3D Glasses turn on and registration starts (the (Power) button/indicator blinks green and yellow). When registration is finished, a message appears in the TV screen for 5 seconds, and the indicator lights up in green for 3 seconds. If registration fails, the Active 3D Glasses will turn off automatically. In this case, repeat the procedure above. 4 Put the Active 3D Glasses on. From the next time, you can use the Active 3D Glasses by just turning them on.
Help Guide > Watching TV > Watching in 3D (3D models only) > Watching TV in 3D (3D models only) Watching TV in 3D (3D models only) 3D models have [3D settings] in [Settings] — [Picture & Display]. You can experience powerful 3D entertainment, such as stereoscopic 3D games and 3D Blu-ray Discs. To watch in 3D, connect a 3D-compatible device directly to the TV via an authorized HIGH SPEED HDMI cable bearing the HDMI logo. 1 Prepare the 3D Glasses. 2 Display the 3D content on the TV screen.
adjustments] — [Advanced settings] — [Motionflow] — [Off]. (For [Motionflow] compatible models only.) [Motionflow] compatible models have [Motionflow] in [Settings] — [Picture & Display] — [Picture adjustments] — [Advanced settings] — [Motion]. Related topics Preparing your 3D glasses (3D models only) Remote control/accessories > Watching TV > Watching in 3D (3D models only) > Watching TV in 3D (3D models only) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Audio system Audio system Connecting an audio system Adjusting audio system-related settings > Using the TV with Other Devices > Audio system Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > BRAVIA Sync-compatible devices > BRAVIA Sync overview BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g., BD player, AV amplifier) is connected with an HDMI cable, you can operate the device with the TV’s remote control.
Help Guide > Using the TV with Other Devices > BRAVIA Sync-compatible devices > Using features available for BRAVIA Sync-compatible devices Using features available for BRAVIA Sync-compatible devices The [Sync Menu] is primarily used to operate BRAVIA Sync-compatible devices from the TV. Press the ACTION MENU button, and select [Sync Menu]. Blu-ray/DVD player Automatically turns the Blu-ray/DVD player on and switches the input to the Blu-ray/DVD player when you select it from the Home Menu or Sync Menu.
the BRAVIA Sync logo. Related topics BRAVIA Sync overview Adjusting BRAVIA Sync settings > Using the TV with Other Devices > BRAVIA Sync-compatible devices > Using features available for BRAVIA Sync-compatible devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > BRAVIA Sync-compatible devices > Adjusting BRAVIA Sync settings Adjusting BRAVIA Sync settings 1 Turn on the connected device. 2 To enable [BRAVIA Sync control], press the HOME button, then select [Settings] — [External inputs] — [BRAVIA Sync settings] — [BRAVIA Sync control]. 3 Activate BRAVIA Sync on the connected device.
BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices > Using the TV with Other Devices > BRAVIA Sync-compatible devices > Adjusting BRAVIA Sync settings Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and formats > Using the TV with Other Devices > USB devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Blu-ray and DVD players Blu-ray and DVD players Connecting a Blu-ray or DVD player Watching Blu-ray and DVD discs > Using the TV with Other Devices > Blu-ray and DVD players Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) Connecting an IR Blaster (IR Blaster compatible models only) Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) > Using the TV with Other Devices > Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible m
Help Guide > Using the TV with Other Devices > Smartphones and tablets Smartphones and tablets Displaying the screen of a smartphone/tablet on the TV using the Screen mirroring function > Using the TV with Other Devices > Smartphones and tablets Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Computers, cameras, and camcorders Computers, cameras, and camcorders Connecting a computer and viewing stored content Connecting a camera or camcorder and viewing stored content Computer video signal specifications > Using the TV with Other Devices > Computers, cameras, and camcorders Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) Connecting a wireless subwoofer (optional) Adjusting wireless subwoofer-related settings (optional) > Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Viewing pictures in 4K from compatible devices Viewing pictures in 4K from compatible devices Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality > Using the TV with Other Devices > Viewing pictures in 4K from compatible devices Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats > Photos Photos Use case : USB / Home Network File Format JPEG Extension *.jpg / *.jpe / *.jpeg Other supported files and formats Music Videos Audio sampling rates (for videos) External subtitles > Using the TV with Other Devices > USB devices > Supported files and formats > Photos Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats > Music Music Use case : USB / Home Network mp4 Extension Description *.mp4 / *.m4a Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k 3gpp Extension Description *.3gp / *.3g2 Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k Asf Extension Description *.wma WMA9 Standard Sampling Rate 8k / 11.
*.flac FLAC *1 The use case of LPCM is Home Network only. *2 The use case of WAV is 2ch only. 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Other supported files and formats Photos Videos Audio sampling rates (for videos) External subtitles > Using the TV with Other Devices > USB devices > Supported files and formats > Music Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats > Videos Videos Use case : USB / Home Network MPEG1 (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec (Profile@Level): MPEG1 Audio Codec: MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MPEG2PS (*.mpg / *.mpe / *.
Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@60fps MP4 (*.mp4) Subtitle Type : External Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@120fps Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min.
Subtitle Type : External Video Codec (Profile@Level): VC1 AP@L3, MP@HL, SP@ML Audio Codec: WMA9 Standard Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps MKV (*.mkv) Subtitle Type : Internal / External Video Codec (Profile@Level): Xvid Audio Codec: DTS core / AC3 / AAC-LC / E-AC3 / HE-AAC v1 / HE-AAC v2 / MPEG1L1 / MPEG1L2 / Vorbis Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max.
Video Codec (Profile@Level): MPEG4 SP@L6, ASP@L5, ACEP@L4 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@30fps / 1280x720@60fps Video Codec (Profile@Level): AVC / H.264 BP@L3, MP@L4.2, HP@L4.2 Audio Codec: AAC-LC / HE-AAC v1 / HE-AAC v2 / AC3 / E-AC3 / MPEG1L1 / MPEG1L2 Max. / Min. Resolution: 1920x1080 / QCIF (176x144) Max. Frame Rate: 1920x1080@60fps MOV (*.
Audio sampling rates (for videos) External subtitles > Using the TV with Other Devices > USB devices > Supported files and formats > Videos Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats > Audio sampling rates (for videos) Audio sampling rates (for videos) Audio Codec Sampling Rate LPCM 44.1k / 48k MPEG1L1 / MPEG1L2 32k / 44.1k / 48k MPEG1L3 AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k AC3 32k / 44.1k / 48k E-AC3 Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k WMA9 DTS core 32k / 44.1k / 48k μ-LAW 8k PCM (U8) 8k PCM (S16LE) 11.
Help Guide > Using the TV with Other Devices > USB devices > Supported files and formats > External subtitles External subtitles Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.
Help Guide > Using the TV with Other Devices > Bluetooth devices > Connecting a Bluetooth device Connecting a Bluetooth device To pair the TV with a Bluetooth device Only for Bluetooth A2DP-supported models that can use Bluetooth audio devices such as headphones or speakers. Bluetooth A2DP-supported models that can use Bluetooth audio devices have [A/V sync] in [Settings] — [Sound]. 1 Turn the Bluetooth device on and put it in pairing mode.
Help Guide > Using the TV with Other Devices > Bluetooth devices > Supported Bluetooth profiles Supported Bluetooth profiles The TV supports the following profiles: HID (Human Interface Device Profile) HOGP (HID over GATT Profile) A2DP (Advanced Audio Distribution Profile) * AVRCP (Audio/Video Remote Control Profile) * 3DSP (3D Synchronization Profile) * SPP (Serial Port Profile) * Available depending on your model/region/country.
Help Guide > Settings > Configuring the TV > [Network & Accessories] [Network & Accessories] Press the HOME button, then select [Settings] — [Network & Accessories] — the desired option. Available options [Network] Sets up and checks the network and server connections. [Google Cast] Displays information about the Google Cast feature. [Bluetooth settings] Setup for registering/deregistering Bluetooth devices. [Voice Remote Control] Setup for pairing the Voice Remote Control.
Help Guide > Settings > Configuring the TV > [System Preferences] [System Preferences] Press the HOME button, then select [Settings] — [System Preferences] — the desired option. Available options [Date & time] Adjusts the current time. [Language] Selects the menu language. [Keyboard] Configures the settings of the on-screen keyboard. [Search] * Configures the settings of the search function. [Speech] * Configures the settings of speech-recognition feature.
Help Guide > Settings > Configuring the TV > [Personal] [Personal] Press the HOME button, then select [Settings] — [Personal] — the desired option. Available options [Location] Configures the location settings to acquire the user location. [Security & restrictions] Configures the security settings such as passwords. [Parental lock (Broadcast)] * Configures the parental lock settings for broadcasts and other items.
Help Guide > Settings > Configuring the TV > [Accounts] [Accounts] Press the HOME button, then select [Settings] — [Accounts] — the desired option. [Google] Syncs the registered Google account or removes the account. [Add account] Adds various service accounts such as Google accounts and Sony Entertainment Network (SEN) accounts. You can add multiple Google accounts and switch between them depending on the app.
Help Guide > Watching TV > Watching TV programs Watching TV programs Using the program guide Using interactive broadcast TV services > Watching TV > Watching TV programs Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Playing content stored on a USB device Playing content stored on a USB device Connecting a USB device Connect a USB storage device to the USB port of the TV to enjoy photo, music, and video files stored on the device. (A) USB storage device Enjoy photos/music/movies stored on a USB device You can enjoy photos/music/movies stored on a USB device on the TV screen. 1 If the USB device connected to the TV has a power switch, turn it on.
Related topics Information about USB devices used for storing photos and music > Using the TV with Other Devices > USB devices > Playing content stored on a USB device Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > USB devices > Information about USB devices used for storing photos and music Information about USB devices used for storing photos and music The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems. When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode.
Help Guide > Using the TV with Other Devices > Blu-ray and DVD players > Connecting a Blu-ray or DVD player Connecting a Blu-ray or DVD player Connect a Blu-ray/DVD player to the TV. HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable.
(A) Blu-ray/DVD player (B) Component video cable (not supplied) (C) Audio cable (not supplied) Composite connection Availability depends on your model/region/country. If your Blu-ray/DVD player has composite jacks (sockets), connect them using a composite video/audio cable. (A) Blu-ray/DVD player (B) Composite video/audio cable (not supplied) If using an Analog Extension cable Availability depends on your model/region/country.
(A) Blu-ray/DVD player (B) Analog Extension cable (supplied) * (C) RCA Cable (not supplied) * Whether the Analog Extension cable is supplied depends on your model/region/country. Related topics Watching Blu-ray and DVD discs > Using the TV with Other Devices > Blu-ray and DVD players > Connecting a Blu-ray or DVD player Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Blu-ray and DVD players > Watching Blu-ray and DVD discs Watching Blu-ray and DVD discs You can watch content from Blu-ray/DVD discs or other content supported by your player on the TV. 1 Turn on the connected Blu-ray/DVD player. 2 Press the INPUT button repeatedly to select the connected Blu-ray/DVD player. 3 Start playback on the connected Blu-ray/DVD player.
Help Guide > Using the TV with Other Devices > Set-top box (cable/satellite box) with an IR Blaster (IR Blaster compatible models only) > Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) Setting up the IR Blaster to control the set-top box (cable/satellite box) (IR Blaster compatible models only) Peforming [Set-top box control setup] in [IR Blaster setup] allows you to operate a cable/satellite box from the menu displayed by pressing the ACTION
Help Guide > Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a computer and viewing stored content Connecting a computer and viewing stored content To connect a computer Use an HDMI cable to connect your computer to the TV. (A) Computer (B) HDMI cable (not supplied)* * Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo.
> Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a computer and viewing stored content Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a camera or camcorder and viewing stored content Connecting a camera or camcorder and viewing stored content To connect a camera or camcorder Connect your Sony digital still camera or camcorder using an HDMI cable. Use a cable that has an HDMI mini jack (socket) for the digital still camera/camcorder end, and a standard HDMI jack (socket) for the TV end.
though they have an HDMI jack (socket). Related topics BRAVIA Sync-compatible devices > Using the TV with Other Devices > Computers, cameras, and camcorders > Connecting a camera or camcorder and viewing stored content Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Computers, cameras, and camcorders > Computer video signal specifications Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.9 kHz/60 Hz 1024 x 768, 48.4 kHz/60 Hz 1152 x 864, 67.5 kHz/75 Hz 1280 x 1024, 64.0 kHz/60 Hz 1600 x 900, 56.0 kHz/60 Hz 1680 x 1050, 65.3 kHz/60 Hz 1920 x 1080, 67.
Note 1920 x 1080/60 Hz output may not be available, depending on your computer. Even if 1920 x 1080/60 Hz output is selected, the actual output signal may differ. In this case, change the computer’s settings, then set your computer to use a different video signal. > Using the TV with Other Devices > Computers, cameras, and camcorders > Computer video signal specifications Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) > Connecting a wireless subwoofer (optional) Connecting a wireless subwoofer (optional) You can use the optional Wireless Subwoofer SWF-BR100 to extend the bass response of the TV’s sound. The availability of this feature depends on your model/region/country. TVs that support the Wireless Subwoofer indicate “SWF-BR100” in the specifications section of the Reference Guide.
Adjusting wireless subwoofer-related settings (optional) > Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) > Connecting a wireless subwoofer (optional) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) > Adjusting wireless subwoofer-related settings (optional) Adjusting wireless subwoofer-related settings (optional) Sony wireless subwoofer supported models have [Wireless Subwoofer power] in [Settings] — [Sound] — [Sound adjustments]. The sound settings of the Wireless Subwoofer have already been set to the recommended values for your TV.
> Using the TV with Other Devices > Sony wireless subwoofer (optional) (Sony wireless subwoofer supported models only) > Adjusting wireless subwoofer-related settings (optional) Go to page top C-271-100-18(1) Copyright 2018 Sony Visual Products Inc.
Help Guide > Using the TV with Other Devices > Viewing pictures in 4K from compatible devices > Viewing pictures in 4K resolution Viewing pictures in 4K resolution A picture with a 4K or higher resolution can be displayed in 4K resolution (3840×2160). You can connect a digital still camera/camcorder that supports HDMI 4K output to HDMI IN of the TV to display high resolution photos stored on the camera. You can also display high resolution photos stored in connected USB devices or your home network.
To check the supported file formats Supported files and formats To view pictures in 4K resolution with higher quality You can set the HDMI signal format to [Enhanced format] to view pictures in 4K resolution with higher quality. For information about Enhanced format or changing the settings, refer to the Settings for viewing pictures in 4K resolution with higher quality page. Note A 3D picture cannot be displayed. If you change the picture by pressing the / buttons, it may take time to display.
Help Guide > Using the TV with Other Devices > Viewing pictures in 4K from compatible devices > Settings for viewing pictures in 4K resolution with higher quality Settings for viewing pictures in 4K resolution with higher quality When you display the High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs]. HDMI signal format To change the HDMI signal format setting, press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format].
Help Guide > Watching TV > Watching TV programs > Using the program guide Using the program guide You can quickly find your preferred programs. (This function is available only for digital broadcasts and depends on your region/country/settings.) 1 Press the GUIDE button to display the digital program guide. 2 Select a program to watch. The details of the program are displayed. 3 Select [View] to watch the program.
Help Guide > Watching TV > Watching TV programs > Using interactive broadcast TV services Using interactive broadcast TV services To use Ginga service (Ginga models only) Ginga models have [Channel setup & Ginga] in [Settings] — [Channels].
