Operation Manual

Support and legal
Suppor
t application
Use the Support app to nd device and software information. You can read
support topics, troubleshoot, or use helpful apps such as the device test. Visit our
Web support directly from the app to read User guides, knowledge articles, or the
Support forum.
Note
Support contact information is available from the Contact us menu even without a network
c
onnection.
To access the Support app
• Find and tap Settings >
(Support icon).
Hint
Connect to the internet when using the Support application for the best available support.
Rest
arting, resetting and repairing
You can force your device to restart or shut down if it stops responding or won't
restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is
sometimes necessary if your device stops functioning properly, but note that if you
want to keep any important data, you should rst back up this data to a memory
card or other non-internal memory. For more information, see Backing up and
restoring content on page 46.
If your device fails to turn on or you want to reset your device’s software, you can
use Xperia Companion to repair your device. For more information on using Xperia
Companion, see Xperia Companion on page 43.
Hint
If you are sharing a device with multiple users, you may need to log in as the owner, that is,
the primar
y user, to reset your device to its original factory settings.
To restart your device
Note
Your device may fail to restart if the battery level is low. Connect your device to a charger
and tr
y restarting again.
1 Long press the power key.
2 In the menu that opens, tap Restart. The device restarts automatically.
To force the device to restart or shut down
1 Long press the power key and the volume up key at the same time for 6 seconds.
2 Your device vibrates once. Depending on whether you wish to force the device to
restart or shut down, proceed as follows.
• If you wish to force restart the device: Release the keys at this point. The device
restarts.
• If you wish to force shut down the device: Continue pressing the keys. After a few
more seconds, the device vibrates three times and turns o.
119
Int
ernet version. For personal use only.