5-024-565-11(1) Television Téléviseur Televisor digital a color con pantalla de cristal líquido Reference Guide US Manuel de référence FR Guía de referencia ES Read this manual before using this product Sony Customer Support U.S.A.: https://www.sony.com/tvsupport Canada: https://www.sony.ca/support United States 1.800.222.SONY Canada 1.877.899.SONY Call the telephone number that appears on your warranty card/policy. Please do not return the product to the store.
About Manuals This TV comes with the following manuals. Please retain the manuals for future reference. Setup Guide • TV installation and setup. Reference Guide (this manual) / Safety Documentation • Safety information, remote control, troubleshooting, wall-mount installation, specification, etc. Help Guide (On screen Manual) • Settings, functions, Internet connection, troubleshooting, etc. • To open it, press the HELP button on the remote control and select Help Guide.
FCC Related Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
• Install the TV so that the TV’s Table-Top Stand does not protrude out from the Stand (not supplied). If the Table-Top Stand protrudes out from the Stand, it may cause TV set to topple over, fall down, and cause personal injury or damage to the TV. The length of the M6 machine screw differs depending on the rope or chain diameter. Please refer to below illustration.
The BRAVIA® 8K TV Experience Thank you for choosing Sony! Your new BRAVIA® TV opens the door to the “8K TV Experience”. This document will help you get the most out of your TV. Please take a moment to register your TV at: U.S.A.: https://productregistration.sony.com Canada: https://www.sony.ca/registration Using TV as Center Speaker Note • Before connecting cables, disconnect the AC power cord of both TV and AV receiver. Four Steps to an 8K TV Experience Set, Source, Sound, and Setup.
GUIDE: Display the digital program guide of TV or Cable/Satellite box*4. Remote Control and TV The remote control shape, layout, availability and function of remote control buttons may vary depending on your region/country/TV model/ TV settings. MIC / Light sensor*1 source, etc. (Quick settings): Display Quick Settings. BACK HOME VOL +/– (Volume) JUMP MUTE*5 CH +/– (Channel) Ȫ ȫ DVR: Display the Rec list of DVR*4.
*3 Google Assistant requires an Internet connection. *4 [Cable/Satellite box setup] setting is required. *5 Accessibility shortcut is available by pressing and holding MUTE. *6 Power consumption will increase when the built-in MIC is enabled as it is always listening. For more information, refer to the Help Guide. Guidelines for IR Remote Control • Point your remote control directly at the IR sensor located on your TV.
• Be sure to store the unused screws and Table-Top Stand in a safe place until you are ready to attach the Table-Top Stand. Keep the screws away from small children. Detaching the Table-Top Stand from the TV To detach the Table-Top Stand from the TV, remove the screws . Note • Read the supplied safety documentation for additional safety information. • For more detailed information, visit Sony Customer Support website.* * Only on limited region/country/TV model. 1 Remove the terminal covers.
The remote control does not function. Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control for about five seconds. The TV will restart. If the TV does not recover, try unplugging the AC power cord then press the power button on the TV and release it. Wait for two minutes, and plug in the AC power cord.
HDMI IN 1/2/3/4 (HDCP 2.3-compatible) Video: 4096 × 2160p (60 Hz)*2*3, 4096 × 2160p (24 Hz)*2, 3840 × 2160p (60 Hz)*3, 3840 × 2160p (24, 30 Hz), 1080p (30, 60, 120 Hz), 1080/24p, 1080i (60 Hz), 720p (30, 60 Hz), 720/24p, 480p, PC Formats*4 7680 × 4320p (24, 30, 60 Hz)*3*5*6, 3840 × 2160p (120 Hz)*3*5*7 Audio: In eARC (Enhanced Audio Return Channel) mode Refer to the online Help Guide for details. Except eARC mode 5.1 channel linear PCM: 32/44.1/48/ 88.2/96/176.
Stand width (Approx.) (mm) / (inches) Licensing Information Standard position: XR-85Z9J: 1937 / 76 3/8 XR-75Z9J: 1711 / 67 3/8 Narrow position: XR-85Z9J: 854 / 33 5/8 XR-75Z9J: 627 / 24 3/4 Soundbar position: XR-85Z9J: 1937 / 76 3/8 XR-75Z9J: 1711 / 67 3/8 • The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
For Your Convenience Online Registration: Be sure to register your TV. United States https://productregistration.sony.com Canada https://www.sony.ca/registration Pour votre commodité Enregistrement en ligne : Faire en sorte de compléter l’enregistrement de votre téléviseur. Canada https://www.sony.ca/registration États-Unis https://productregistration.sony.com Para su conveniencia Registro en línea: Support https://www.sony.
5-024-566-11(1) SONY. Television Setup Guide Televiseur Televisor digital a color con pantalla de cristal lfquido Televisor El Setup Guide ■ Manuel de configuration Ii Gufa de configuraci6n ■ Guia de Configura~ao Sony Customer Support https://www.sony.com/tvsupport Canada: https://www.sony.ca/support United States Canada 1.800.222.SONY 1.877.899.SONY Please Do Not Return the Product to the Store Service a la clientele Sony Canada: https://www.sony.ca/support Etats -Unis : https://www.sony.
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Television Getting Started [1] Remote control [2] Upper buttons on the remote control [3] Middle buttons on the remote control [4] Lower buttons on the remote control [5] Connecting terminal [6] How the LEDs light up [7] Home menu [8] Selecting inputs [9] Performing acoustic auto calibration [10] Accessibility features [11] Useful features [12] Searching for content/operating the TV with your voice [13] Using the remote control microphone [14] Using the built-in Mic on the TV (only TVs with a built-in MI
“Sound” advanced settings [28] Using the TV with Other Devices [29] USB devices [30] Playing content stored on a USB device [31] Information about USB devices used for storing photos and music [32] Supported files and formats [33] Photos [34] Music [35] Videos [36] Audio sampling rates (for videos) [37] External subtitles [38] Blu-ray and DVD players [39] Connecting a Blu-ray or DVD player [40] Watching Blu-ray and DVD discs [41] Cable/satellite box [42] Connecting a cable/satellite box [43] How to contr
Adjusting BRAVIA Sync settings [63] Viewing pictures in 4K from compatible devices [64] Viewing pictures in 4K resolution [65] Settings for viewing pictures through HDMI input with higher quality [66] BRAVIA Connectivity Guide [67] Connecting to a Network [68] Connecting to a network [69] Connecting to a network using a LAN cable [70] Connecting to a network using a wireless connection [71] Using Wi-Fi to connect the TV to the Internet/Network [72] Using Wi-Fi Direct to connect to the TV (no wireless rou
If a full reset (restart) of the TV is required [95] Frequently Asked Questions for Troubleshooting [96] Picture (quality)/screen [97] No color/Dark picture/Color is not correct/Picture is too bright. [98] Distorted picture./The screen flickers. [99] The screen suddenly changes to a video you do not recognize while watching TV. [100] A black box appears on the screen. [101] There are banners/tickers at the top or bottom of the screen. [102] High resolution HDR pictures are not displayed.
No audio or low audio with a home theater system. [126] Distorted sound. [127] You want to output sound from the headphones/Bluetooth audio device and audio system/TV speakers at the same time. [128] You are concerned about a delay between the picture and sound. [129] No TV sounds such as operation sound or audio response. [130] You cannot establish an eARC connection. [131] You cannot use voice search with the built-in MIC (only TVs with a built-in MIC).
An external device (such as a cable/satellite box) cannot be controlled using the TV's remote control. (Cable/satellite box control compatible models only) [155] Some media files in the USB device or server are not displayed. [156] Operation cuts out, or a device does not work. [157] Some paid content cannot be played. [158] LED [159] You want to disable the LED so that it does not light up or blink. [160] The Operational response LED blinks in red.
Lower buttons on the remote control [3] Remote control | Remote control Upper buttons on the remote control The included remote control, as well as the layout of the buttons, button names, and available services, vary depending on your model/country/region. (MIC) Speak into here to use the microphone in the remote control. There is an LED above the microphone. (Power) Turns on or switches to standby/networked standby mode. Number Button/・(Dot) Use with the 0-9 buttons to select digital channels.
Access the “Disney+” online service. NETFLIX Access the “NETFLIX” online service. Prime Video Access the “Prime Video” online service. Related topics Middle buttons on the remote control Lower buttons on the remote control [4] Remote control | Remote control Middle buttons on the remote control The included remote control, as well as the button icons, vary depending on your model/country/region. Color buttons Execute corresponding function at that time.
APPS Display a list of installed apps. INPUT or (Input select) Display and select the input source, etc. For details, refer to Selecting inputs page. (Google Assistant)/ (Microphone) Ask Google for a little help on the big screen. Press the Google Assistant (or MIC) button on the remote to get started. For details, refer to Using the remote control microphone page. Google Assistant is not available in certain languages/countries/regions.
Return to the previous screen. HOME Display the TV Home Menu. For details, refer to Home menu page. TV Switch to a TV channel or input and display the TV menu. For details, refer to Using the TV menu page. Related topics Upper buttons on the remote control Lower buttons on the remote control [5] Remote control | Remote control Lower buttons on the remote control The included remote control, as well as the layout of the buttons and the button names, vary depending on your model/country/region.
Hint The accessibility shortcut service can be turned on or off by pressing and holding MUTE or (Mute). CH +/- (Channel) Select the channel. AUDIO Select multilingual source sound or dual sound for the program currently being viewed (depending on program source). SUBTITLE/CC or (Subtitle setting) Turn subtitles on or off (when the feature is available). HELP Display the Help menu. Help Guide can be accessed from here.
Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service. DISPLAY or (Info/Text reveal) Display information about the channel/program/input you are viewing. Related topics Upper buttons on the remote control Middle buttons on the remote control [6] Getting Started Connecting terminal The types and shapes of connectors available vary depending on your TV.
Terminal Description REMOTE IR IN / REMOTE Connects to the Home Controller. These jacks are for receiving the external control signal. Enables extended control of the TV using RS-232C via the RS-232C and IR IN jacks. RS-232C: Connects to the RS-232C terminal of the home controller. IR IN: Connects to the IR out terminal of the home controller. Note Take care to not connect to headphones or an audio system. VIDEO IN Connects to VCR/Video game equipment/DVD player/Camcorder.
Terminal Description HDMI IN (4K 120 Hz) If you use an HDMI device that supports video output in 4K 100/120 Hz, connect the Ultra High Speed HDMI™ Cable, and follow the instructions displayed on the screen to set the [HDMI signal format] of the HDMI IN port. Note 4K 100 Hz support depends on your country/region. HDMI IN (eARC/ARC) To connect an audio system that supports eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel), connect to the HDMI port labeled “eARC/ARC” on the TV.
Terminal Description LAN Connect to a Router. Connect to the Internet using a LAN cable. CENTER SPEAKER IN To use your TV speakers as the center speaker, connect the output of your AV receiver to the CENTER SPEAKER IN on your TV. To use your TV speakers as the center speaker, press the (Quick Settings) button on the remote control, and set [Speakers] to [Audio system] from [Settings] — [Display & Sound] — [Audio output].
Terminal Description S-CENTER SPEAKER IN Connects the TV and an audio device with an S-CENTER OUT terminal using a TV center speaker mode cable. Before connecting, make sure you unplug the AC power cord (mains lead) of the TV and audio device to be connected. For details, refer to Using the TV as a center speaker (only models with TV center speaker mode).
* The built-in Mic on the TV may not be available depending on your region/country/language. Voice function LED Turns “on” or “blinks” when “Hey Google” is detected and the TV is communicating with the server. The lighting pattern of this LED depends on the server communication status. Note You can use the built-in Mic on the TV when the Built-in MIC switch is on. For the location of the Built-in Mic Switch, refer to the Reference Guide supplied with the TV.
The screen displayed when you press the HOME button on the remote control is called the Home Menu. From the Home Menu, you can search for content and select recommended content, apps, and settings. The displayed Home Menu depends on whether a Google Account is added to the TV. (Some features do not apply depending on your model/region/country. The images are for reference only. They may differ from the actual screen.
To set a Google Account later and enjoy the TV, set up Google TV from the Home Menu or settings menu. If you delete the Google Account, the TV will return to the factory default settings. Hint Depending on the TV settings, the Home screen will be displayed when the TV is turned on. If you change the following setting, you can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external input such as HDMI that you were watching before turning off the TV.
Note If there are no devices connected to an HDMI input, the HDMI input may not be displayed in the [Input menu]. To edit the input items 1 Press the INPUT or 2 Press the 3 Select the app/input/device you want to show or hide. 4 Select [Close]. (Input select) button. (Right) button and select (Edit). Hint To change the order or hide a displayed item, press the (Up) button on the remote control with that item highlighted, and [Move] and [Hide] will be displayed.
Note Calibration effects will vary depending on your watching environment. A loud test sound will be played from the TV during measurement. Do not block the microphone opening at the end of the remote control during measurement. Do not move the remote control during measurement. Doing so may result in incorrect measurement. Perform the calibration when your surroundings are quiet. Noise may result in incorrect measurement. Acoustic auto calibration cannot be performed if you are using a sound bar.
Acoustic auto calibration may fail in the following cases. If the remote control is moved during measurement If there are sounds other than the test sound (such as noise) during measurement [11] Getting Started Accessibility features This TV has accessibility features in [Accessibility] such as a text-to-speech function for on-screen text, zooming to make text easier to read, and subtitles. Note Some features do not apply depending on your model/region/country.
Searching for content/operating the TV with your voice Enjoying preferred apps Enjoying safe apps and video streaming services (Security & Restrictions) [13] Useful features Searching for content/operating the TV with your voice Using the remote control microphone This feature is available for TVs in which the included remote control has a MIC button or Google Assistant button.
Search results are displayed when you speak into the microphone. When you cannot search using your voice Register the voice remote control that has the MIC button or Google Assistant button to the TV again by pressing the (Quick Settings) button on the remote control and selecting [Settings] — [Remotes & Accessories] — [Remote control] — [Connect via Bluetooth]. Note An Internet connection is required to use voice search.
Hint The URL is subject to change without notice. Do more on your TV using only your voice. Just start with “Hey Google” to: Control your TV and smart home devices Enjoy music and entertainment Get answers Plan your day and manage tasks Face the TV and say, “Hey Google” to get started. When the voice function LED blinks white, start speaking. (A) (B) (A) The voice function LED is located at the bottom just left of center of the TV.
After turning on the built-in Mic switch on the TV, you need to press the Google Assistant/MIC button on the remote control to complete the setup, depending on your model/country/region. (Only models with the built-in MIC switch) Hint When the built-in Mic switch on the TV is enabled, the Operational response LED lights up in amber even when the TV is turned off (you can also set it so it does not light up).
https://accounts.google.com/signup The website above may vary depending on your region/country. It is also subject to change without notice. For details, refer to the Google homepage. We recommend that you create a Google Account on a computer or mobile device. 1 Press the HOME button, and from [Search] on the Home screen, say something like “Search for apps” to search for apps you want to install. Alternatively, select the input field and use the on-screen keyboard.
Using Wi-Fi to connect the TV to the Internet/Network [18] Useful features Enjoying safe apps and video streaming services (Security & Restrictions) You can ensure safe use of the TV by setting installation restrictions on apps that are downloaded from unknown sources, or age restrictions on programs and videos. (Some features do not apply depending on your model/region/country.) You can set the following [Parental controls] features so that children can safely use the TV.
[Settings] — [System] — [Parental controls] — [Apps] 2 Set or input the PIN. 3 Enable [Restrict apps]. 4 Select the apps that you want to restrict from the app list. Restricted apps will change from (Unlocked) to (Locked). To restrict all apps, select [All apps]. To restrict the installation of apps from unknown sources If this is set, there will be fewer items displayed in the Home Menu and settings menu.
[Settings] — [System] — [Parental controls] — [Screen time] 2 Set or input the PIN. 3 Enable [Restrict screen time] to start restriction. The restriction setting will be displayed under [Restrict screen time]. To change the setting, set it in [Usage time limit] or [Restricted time slot].
2 Select a program to watch. The details of the program are displayed. 3 Select [View] to watch the program. Hint (Cable/satellite box control compatible models only) If you perform the [Cable/Satellite box control setup] setting in [Cable/Satellite box setup] under [External inputs], you can display the program guide of the cable/satellite box.
1 Press the TV button while watching a TV broadcast. The TV menu is displayed at the bottom of the screen. 2 Move the focus left or right and select the program you want to watch. If you move the focus down and select [TV control] or [Remote control], options available while you are watching will be displayed. You can also select options such as [Digital] or [Cable] to change the displayed Channel list. (The displayed options vary depending on what you are watching.
Ginga (also known as DTVi) Interactivity provides extended programming content information such as sports statistics, soap opera chapters and characters, publicity, merchandising, weather information and news, through high-quality digital text and graphics, along with advanced options. If available in your home, Ginga Interactivity also allows you to communicate with the broadcaster through the return channel, in scenarios such as polls, quizzes and games. These services are provided by broadcasters.
Adjusting the picture quality Adjusting the sound quality “Sound” advanced settings [26] Changing the picture and sound quality to your preferences | Changing the picture and sound quality to your preferences Adjusting the picture quality You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Note The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching.
Auto picture mode Automatically selects the picture mode based on the content being viewed. *** calibrated mode Adjusts the picture to a quality close to that intended by the content creator when watching supported video streaming content and supported apps. Light sensor Optimizes brightness according to ambient light. Ambient light sensor Automatically adjusts the brightness and color of the picture based on the surrounding ambient light.
Color space Change the color reproduction range. Adv. color adjustment You can set the following. Adv. color temperature: Basic Finely adjust the color temperature for each color. Adv. color temperature: Multi point (***p) Optimally preset at shipping. Use this setting for professional adjustment. When adjusting, we recommend using a color analyzer. Per color adjustment Adjust Hue, Saturation, and Lightness for each color. Screen Adjust the aspect ratio and viewable screen area.
You can configure various settings related to the TV’s sound such as sound quality and sound mode. Note The actual display may vary or some settings may not be available depending on your model/country/region, TV settings, and the connected device. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. You can change the following settings.
Output sound from the TV speakers according to the position of the TV. Acoustic auto calibration Adjust audio output based on your watching environment. For details, refer to Performing acoustic auto calibration. Reset Return all sound settings to factory default settings. Audio output Adjust for headphones and audio system. You can configure settings such as those below. Speakers Select TV or external speakers. TV center speaker mode Use the TV speakers as the center speaker of the home theater system.
Dolby Digital Plus output Select output for Dolby Digital Plus for audio systems supporting Dolby Digital Plus and ARC. If you use ARC and optical audio out, select [Dolby Digital]. (Dolby Digital Plus will be muted over optical audio out.) Pass through mode Output audio signals to an audio system without decoding.
Setting Description Surround Virtually reproduce realistic surround sound. Surround effect Adjust the surround sound effect. Equalizer Adjust sound based on different frequencies. Voice Zoom Emphasize voice. Dialog enhancer Emphasize voice when [Sound mode] is set to [Dolby Audio]. [Volume level] Setting Volume offset Description Adjust the sound level of the current input relative to other inputs.
USB devices Blu-ray and DVD players Cable/satellite box Displaying the iPhone/smartphone or iPad/tablet app screen on the TV Computers, cameras, and camcorders Audio system (such as an AV receiver or sound bar) Bluetooth devices BRAVIA Sync-compatible devices Viewing pictures in 4K from compatible devices BRAVIA Connectivity Guide [30] Using the TV with Other Devices USB devices Playing content stored on a USB device Information about USB devices used for storing photos and music Supported files and forma
You can enjoy photos/music/movies stored on a USB device on the TV screen. 1 If the USB device connected to the TV has a power switch, turn it on. 2 Press the HOME button, and select Apps from the Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the USB device name. 4 Select the folder, and select the file to play.
[32] USB devices | USB devices Information about USB devices used for storing photos and music The USB ports on the TV support FAT16, FAT32, exFAT, and NTFS file systems. When connecting a Sony digital still camera to the TV with a USB cable, USB connection settings on your camera need to be set to “Auto” or “Mass Storage” mode. If your digital still camera does not work with your TV, try the following: Set the USB connection settings on your camera to “Mass Storage”.
Photos Use case : USB / Home Network File Format *1 Extension JPEG *.jpg / *.jpe / *.jpeg HEIF *.heic / *.heif / *.hif ARW *1 *.arw ARW is only to be used for playing back files. Other supported files and formats Music Videos Audio sampling rates (for videos) External subtitles [35] Supported files and formats | Supported files and formats | Supported files and formats Music Use case : USB / Home Network mp4 Extension: *.mp4 / *.m4a Description Sampling Rate AAC-LC 16k / 22.
Extension: *.3gp / *.3g2 Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k Asf Extension: *.wma Description Sampling Rate WMA9 Standard 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k ogg Extension: *.ogg Description Vorbis Sampling Rate 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k Other Description LPCM *1 Sampling Rate 32k / 44.1k / 48k Extension: *.mp3 Description Sampling Rate MP1L1 / MP1L2 / MP1L3 / MP2L1 / MP2L2 32k / 44.
Extension: *.wav Description Sampling Rate WAV *2 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Extension: *.flac Description FLAC Sampling Rate 16k / 22.05k / 32k / 44.1k / 48k / 88.2k / 96k / 176.4k / 192k Extension: *.aac Description Sampling Rate AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k *1 The use case of LPCM is Home Network only. *2 The use case of WAV is 2ch only.
Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution MPEG1 MPEG1L2 Max. Frame Rate 1920x1080 / 1920x1080@30fps / QCIF (176x144) 1280x720@60fps MPEG2PS (*.mpg / *.mpe / *.mpeg) Subtitle Type : External Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate MPEG2 MP@HL, MPEG1L1 / 1920x1080 / 1920x1080@30fps MP@H14L, MPEG1L2 / LPCM QCIF / 1280x720@60fps MP@ML / AC3 (176x144) MPEG2TS Extension : *.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution AVC / H.264 MPEG1L1 / MPEG1L2 1920x1080 BP@L3, / AAC-LC / HE-AAC v1 / QCIF MP@L4.2, / HE-AAC v2 / AC3 / E- (176x144) HP@L4.2 AC3 Max. Frame Rate 1920x1080@60fps MP4 (*.mp4) Subtitle Type : External Video Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate AVC / H.264 AAC-LC / HE-AAC v1 / 1920x1080 BP@L3, HE-AAC v2 / AC3 / E- / QCIF MP@L4.2, AC3 / AC4 / MPEG1L1 (176x144) HP@L4.
Subtitle Type : External Video Codec (Profile@Level) Xvid Motion JPEG Max. / Min. Audio Codec Resolution Max. Frame Rate MPEG1L1 / MPEG1L2 1920x1080 / 1920x1080@30fps / MPEG1L3 / AC3 / E- QCIF / 1280x720@60fps AC3 (176x144) μ-LAW / PCM (U8) / 1280x720 / PCM (S16LE) QCIF 1280x720@30fps (176x144) Asf (*.asf / *.wmv) Subtitle Type : External Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution Max.
Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution AVC / H.264 DTS core / AC3 / AAC- 1920x1080 BP@L3, LC / E-AC3 / HE-AAC / QCIF MP@L4.2, v1 / HE-AAC v2 / (176x144) HP@L4.2 MPEG1L1 / MPEG1L2 / Max.
Subtitle Type : External Video Codec Audio Codec (Profile@Level) Max. / Min. Resolution Max. Frame Rate MPEG4 AAC-LC / HE-AAC v1 / 1920x1080 1920x1080@30fps SP@L6, HE-AAC v2 / AC3 / E- / QCIF / 1280x720@60fps ASP@L5, AC3 / MPEG1L1 / (176x144) ACEP@L4 MPEG1L2 AVC / H.264 AAC-LC / HE-AAC v1 / 1920x1080 BP@L3, HE-AAC v2 / AC3 / E- / QCIF MP@L4.2, AC3 / MPEG1L1 / (176x144) HP@L4.2 MPEG1L2 1920x1080@60fps MOV (*.
Video Codec (Profile@Level) Motion JPEG Max. / Min. Audio Codec Max. Frame Rate Resolution AAC-LC / HE-AAC v1 / 1280x720 / HE-AAC v2 / AC3 / E- QCIF AC3 / MPEG1L1 / (176x144) 1280x720@30fps MPEG1L2 / μ-LAW / PCM (U8) / PCM (S16BE) / PCM (S16LE) WebM (*.webm) Subtitle Type : External Video Codec Audio Max. / Min. (Profile@Level) Codec Resolution VP8 Vorbis VP9 Profile 0, Vorbis Profile 2 Max.
Audio Codec Sampling Rate MPEG1L1 / MPEG1L2 32k / 44.1k / 48k MPEG1L3 32k / 44.1k / 48k AAC-LC 16k / 22.05k / 24k / 32k / 44.1k / 48k HE-AAC v1 / v2 24k / 32k / 44.1k / 48k AC3 32k / 44.1k / 48k AC4 44.1k / 48k E-AC3 32k / 44.1k / 48k Vorbis 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k WMA9 8k / 11.025k / 16k / 22.05k / 32k / 44.1k / 48k DTS core 32k / 44.1k / 48k μ-LAW 8k PCM (U8) 8k PCM (S16LE) 11.025k / 16k / 44.1k PCM (S16BE) 11.025k / 16k / 44.
Use case : USB File Format Extension SubStation Alpha *.ass / *.ssa SubRip *.srt MicroDVD *.sub / *.txt SubViewer *.sub SAMI *.smi / *.sami DVD Subtitle System *.
Hint You can also connect a cable/satellite box in the same way as a Blu-ray/DVD player. HDMI connection For optimum picture quality, we recommend connecting your player to the TV using an HDMI cable. If your Blu-ray/DVD player has an HDMI jack (socket), connect it using an HDMI cable. (A) (B) (A) Blu-ray/DVD player (same as connecting a cable/satellite box) (B) HDMI cable (not supplied)* * Be sure to use an authorized Premium High Speed HDMI™ Cable(s) bearing the HDMI logo.
(B) Analog Extension cable (supplied)* (C) RCA Cable (not supplied) * Whether the Analog Extension cable is supplied depends on your model/region/country. Cable that connects to the video input jack The 3.5 mm jack of the Analog Extension Cable has 4 poles. (A) (B) (C) (D) (E) (A) 3.5 mm (B) Left for Audio signal. (C) Video signal. (D) Ground. (E) Right for Audio signal.
2 Press the INPUT or (Input select) button repeatedly to select the connected Blu-ray/DVD player. 3 Start playback on the connected Blu-ray/DVD player. Hint If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.
How to control the cable/satellite box using the TV remote control Cable/satellite box control compatible models have [Cable/Satellite box setup] in [Settings] — [Channels & Inputs] — [External inputs]. Performing [Cable/Satellite box control setup] in [Cable/Satellite box setup] allows you to control a cable/satellite box using the TV’s remote control.
1 Connect a mobile device such as a smartphone or tablet to the same home network that the TV is connected to. 2 Launch a Chromecast built-in supported app on the mobile device. 3 Select the 4 Select the TV as the cast destination. (cast) icon in the app. The screen of the mobile device is displayed on the TV. Note An Internet connection is required to use Chromecast built-in. Using AirPlay This TV supports AirPlay 2. 1 Make sure your Apple device is connected to the same network as your TV.
[Settings] — [Network & Internet] — [Remote start] Note An internet connection is required to use AirPlay. Operation of a mobile device such as iPhone or iPad varies depending on the OS version. iPhone, iPad, AirPlay and HomeKit are trademarks of Apple Inc., registered in the U.S. and other countries.
(A) Computer (B) HDMI cable (not supplied)* * Be sure to use an authorized Premium High Speed HDMI™ Cable(s) bearing the HDMI logo. To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer, press the HOME button, then select the input the computer is connected to.
(A) (B) (C) (A) Digital still camera (B) Camcorder (C) HDMI cable (not supplied)* * Be sure to use an authorized Premium High Speed HDMI™ Cable(s) bearing the HDMI logo. To view content stored on a digital still camera/camcorder 1 After connecting the digital still camera/camcorder, turn it on. 2 Press the INPUT or (Input select) button repeatedly to select the connected digital still camera/camcorder. 3 Start playback on the connected digital still camera/camcorder.
Computer video signal specifications (Resolution, Horizontal frequency/Vertical frequency) 640 x 480, 31.5 kHz/60 Hz 800 x 600, 37.9 kHz/60 Hz 1024 x 768, 48.4 kHz/60 Hz 1152 x 864, 67.5 kHz/75 Hz 1280 x 1024, 64.0 kHz/60 Hz 1600 x 900, 56.0 kHz/60 Hz 1680 x 1050, 65.3 kHz/60 Hz 1920 x 1080, 67.5 kHz/60 Hz * 3840 x 2160, 67.5 kHz/30 Hz 3840 x 2160, 135.0 kHz/60 Hz (8 bits) * 1920 x 1080 timing, when applied to the HDMI input, will be treated as a video timing and not computer timing.
[51] Audio system (such as an AV receiver or sound bar) | Audio system (such as an AV receiver or sound bar) Outputting audio from an audio system You can connect audio systems such as AV receivers or sound bars to the TV. Select a connection method below according to the specifications of the audio system you want to connect. Connecting with an HDMI cable (For details, carefully read “Connection using an HDMI cable” below.
[52] Audio system (such as an AV receiver or sound bar) | Audio system (such as an AV receiver or sound bar) Connecting an audio system See the illustrations below to connect an audio system such as an AV receiver or sound bar. Note The available terminals depend your model/region/country. HDMI connection (ARC supported) 1 Connect the TV and audio system with an HDMI cable. Connect to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”.
1 Connect the external input device and TV with an HDMI cable. Connect the TV and audio system with another HDMI cable. Connect the audio system to the TV’s HDMI input terminal bearing the text “ARC” or “eARC/ARC”. (A) (B) (C) (eARC/ARC) (D) (eARC) (A) External input device (such as a Blu-ray/DVD recorder) (B) HDMI cable (not supplied) (C) AV receiver or sound bar (D) HDMI cable with Ethernet (not supplied)* * We recommend authorized Premium High Speed HDMI™ Cable(s) bearing the HDMI logo.
the voice recognition performance of the built-in MIC may degrade (only TVs with a built-in MIC). Digital optical cable connection 1 Connect the TV and audio system with a digital optical cable. Connect to the audio system’s digital optical input terminal. (A) (B) (A) AV receiver or Sound bar (B) Optical audio cable (not supplied) 2 Adjusting an audio system Hint For more information, please visit the Sony support website. Support Site Related topics No sound but good picture.
Adjusting an audio system connected with an HDMI cable or digital optical cable 1 After connecting the TV to your audio system, press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. 2 Turn on the connected audio system, then adjust the volume. If you connect a BRAVIA Sync-compatible device with an HDMI connection, you can operate it by simply using the TV’s remote control.
[54] Audio system (such as an AV receiver or sound bar) | Audio system (such as an AV receiver or sound bar) Using the TV as a center speaker (only models with TV center speaker mode) Models with a TV center speaker mode have CENTER SPEAKER IN terminals or SCENTER SPEAKER INterminals on the back of the TV. On TVs with S-CENTER SPEAKER INterminals, you can use the TV as a center speaker in the following cases.
(A) (B) (A) AV receiver (B) Speaker cable (not supplied) Use a speaker cable (not supplied) to connect the AV receiver to the CENTER SPEAKER IN terminal of the TV. When connecting, make sure to twist the ends of the speaker cable and insert them into the connection terminals of the TV and AV receiver. The CENTER SPEAKER IN terminal varies depending on the model. Refer to the figures below when connecting the speaker cable.
Connect the TV and sound bar with the TV center speaker mode cable supplied with sound bars. When a sound bar is connected, center audio is output from both the TV and sound bar, allowing you to enjoy both impactful sound from the sound bar and natural conversations. (A) (A) TV center speaker mode cable (supplied with sound bars that have S-CENTER OUT terminals) Note Even when connecting a sound bar with an S-CENTER OUT terminal, it must be connected to the TV with an HDMI cable like a normal sound bar.
DTS Dolby TrueHD DTS-HD MA Dolby Atmos DTS:X Master Audio MPEG2 - AAC/MPEG4 - AAC For details, refer to the support page.
2 Press the (Quick Settings) button on the remote control, then select [Settings] — [Remotes & Accessories] — [Pair accessory] to put the TV in pairing mode. Available Bluetooth devices will be displayed. 3 Select the desired device, then follow the on-screen instructions. If you are prompted to enter a passcode, refer to the instruction manual of the device. After pairing is completed, the device connects to the TV.
Press the 1 (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [A/V sync] — the desired option. Hint You can also adjust the output timing of the picture and sound if a specific audio system is connected with an HDMI cable. For details about supported models, refer to the support site.
A2DP (Advanced Audio Distribution Profile) AVRCP (Audio/Video Remote Control Profile) SPP (Serial Port Profile) Related topics Connecting a Bluetooth device [60] Using the TV with Other Devices BRAVIA Sync-compatible devices BRAVIA Sync overview Using features available for BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings [61] BRAVIA Sync-compatible devices | BRAVIA Sync-compatible devices BRAVIA Sync overview If a BRAVIA Sync-compatible device (e.g.
Using features available for BRAVIA Synccompatible devices To operate BRAVIA Sync-compatible devices from the TV, use the INPUT or (Input select) button on the remote control to select the device you want to operate. Blu-ray/DVD player Automatically turns the TV on and switches the input to the connected Blu-ray/DVD player when the Blu-ray/DVD player starts to play. Automatically turns the connected Blu-ray/DVD player off when you turn the TV off.
Related topics BRAVIA Sync overview Adjusting BRAVIA Sync settings [63] BRAVIA Sync-compatible devices | BRAVIA Sync-compatible devices Adjusting BRAVIA Sync settings When BRAVIA Sync is set up, you will be able to turn off a connected device with the TV or set a device connected via HDMI cable to be operated with the TV’s remote control. 1 Turn on the connected device.
[Device control keys] Allows you to set buttons to control an HDMI connected device.
To view pictures stored on a USB device or network device in 4K resolution 1 Connect the USB device or network device to the TV. 2 Press the HOME button, and select Apps from the Home menu, then select [Media Player]. If the supplied remote control has an APPS button, you can press the APPS button. 3 Select the USB device name or network device name. 4 Select the folder, and then select the file to play.
Related topics Computers, cameras, and camcorders USB devices Connecting to a Network [66] Viewing pictures in 4K from compatible devices | Viewing pictures in 4K from compatible devices Settings for viewing pictures through HDMI input with higher quality To display a picture from a device connected to the HDMI input terminal in a higher quality HDMI format*1, set [HDMI signal format] in [External inputs].
When you watch 4K picture with High-Quality, use a Premium High Speed HDMI™ Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI™ Cable(s) that supports 18 Gbps, refer to the cable specifications. To display 4K 100/120 Hz or 8K picture, an Ultra High Speed HDMI™ Cable that supports 48 Gbps is required. Refer to the cable specifications to find out whether a cable supports 48 Gbps.
Connecting to a network using a LAN cable Connecting to a network using a LAN cable A wired LAN connection allows you to access the Internet and your home network. Make sure to connect to the Internet or home network via a router. (B) (E) (A) (C) (D) (A) LAN cable (B) Computer (C) Router (D) Modem (E) Internet 1 Set up your LAN router. For details, refer to the instruction manual of your LAN router, or contact the person who set up the network (network administrator).
Related topics The TV cannot connect to the Internet/Network.
1 Set up your wireless router. For details, refer to the instruction manual of your wireless router, or contact the person who set up the network (network administrator). 2 Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet]. 3 Select a network you want to connect to and set the password. If your TV can not connect to the Internet/Network, refer to The TV cannot connect to the Internet/Network. page.
the Internet service provider or those supplied with the router. You can also contact the person who set up the network (network administrator). If you select the [Show password] option in the password entry screen, the exposed password may be seen by other individuals. Related topics Network (Internet/home)/apps The TV cannot connect to the Internet/Network.
Press the (Quick Settings) button on the remote control, then select 1 [Settings] — [Network & Internet] — [Wi‑Fi Direct] — [Wi‑Fi Direct settings]. 2 Select the TV name displayed on the TV screen with the Wi-Fi Direct device. If the device does not support Wi-Fi Direct, select the [Show Network (SSID)/Password]. 3 Operate the Wi-Fi Direct/Wi-Fi device to connect with the TV. 4 Send content from the Wi-Fi Direct/Wi-Fi device to the TV. For details, refer to the instruction manual of the device.
Home network features Adjusting home network settings Playing content from a computer Playing content from a media server [75] Home network features | Home network features Adjusting home network settings You can adjust the following home network settings. To check the server connection Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Home network] — [Server diagnostics] — follow the on-screen instructions to perform diagnostics.
[Control remotely] Enable operation of the TV from a registered device. [Deregister remote device] Deregister a device to disable operation of the TV from that device. [76] Home network features | Home network features Playing content from a computer You can enjoy content (photo/music/video files) stored on a network device located in another room, if you connect the TV to a home network via a router.
Depending on the file, playback may not be possible even when using the supported formats. Related topics Adjusting home network settings [77] Home network features | Home network features Playing content from a media server You can play photo/music/video files in a controller (e.g., digital still camera) on the TV screen by operating the controller directly, if you connect the TV to a home network via a router. The controller should also be renderer-compatible.
You can use video streaming services such as YouTube™ and Netflix to watch Internet content. The available services vary depending on your country and region. You can launch these services by selecting their apps in the Home Menu. If a Google Account is set on the TV, you can also select content that is displayed in the Home Menu. Note An Internet connection is required to watch Internet content. Video streaming services such as Netflix and Amazon Prime are paid services.
Accounts & Sign In Configure the Google Account or add other accounts. Privacy You can restrict installation of apps from unknown sources. Apps System Date & Time, Language, Sound, Accessibility, Parental controlsand LED indicator, etc. Remotes & Accessories Remote control and Bluetooth settings. Help & Feedback Provides help from Sony and Google. Timers & Clock Timer, Sleep timer, Alarm, Clock display, etc.
To change the settings that are displayed 1 Press the 2 Move the focus left or right, and select 3 Select the desired setting. 4 Select [Close]. (Quick Settings) button on the remote control. (Edit). Hint To change the order or hide a displayed item, press and hold the (Enter) button on the remote control with that item highlighted, and [Move] and [Hide] will be displayed.
Broadcast signal may transmit emergency information and notify users by powering on the TV when the TV is in standby/networked standby mode. To enable this feature, select [On] in [EWBS Auto-On] screen during Initial Setup or press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [Preferences (Channels)] — [EWBS Auto-On] to change the settings. Note The power consumption will increase if [On] is set.
Configures settings that adjust the sound. To adjust the sound quality to your preferences, refer to the Adjusting the sound quality page. [Audio output] Configures selection settings related to speakers. [Expert panel settings](only models equipped with an OLED panel) Use when setting [Pixel shift] or manually performing [Panel refresh]. For details, refer to OLED panel (only models equipped with an OLED panel).
[85] Settings Privacy You can restrict the installation of apps from unknown sources. [86] Settings Apps Allows you to configure or uninstall apps, or clear the cache. Related topics Installing apps [87] Settings System 1 Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — the desired option. Note Depending on the settings of the TV, some options may not be displayed or available.
[Date & Time] Configures the current time and auto clock display. Note For models equipped with an OLED panel, constant display of the clock is not available to prevent image retention. [Language] Selects the menu language. The selected menu language will also set the voice recognition language. [Keyboard] Configures the settings of the on-screen keyboard. [Storage] Changes the settings related to data storage.
Configures the [Operational response] and [Voice detection status]* settings. (The displayed menu varies depending on the model.) [Sound] Configures the [System sounds] setting. [Apple AirPlay & HomeKit] Configures the settings for Apple AirPlay & HomeKit. [Picture adjustments lock] Locks the picture adjustments to prevent them from being changed. (This option may not be available depending on your region/country.) [Initial setup] Sets up the basic features such as network and channels for first time use.
Related topics Bluetooth devices Remote control Using the remote control microphone [89] Settings Help & Feedback Help from Sony can be displayed here. If a Google Account is set on the TV, you can also give Google feedback. [90] Settings Timers & Clock In Timers & Clock, you can set the Timer, Sleep timer, Alarm, and Clock display. Adding Timers & Clock to the input selection screen 1 Press the INPUT or (Input select) button. Available devices and apps are displayed at the bottom of the screen.
[Timer] Turns on the TV to the desired channel or input at a preset time. [Sleep timer] Turns off the TV after a preset time. [Alarm] Plays a sound after a preset time. [Clock display] Displays the clock on the TV screen always or at every hour. Note For models equipped with an OLED panel, constant display of the clock is not available to prevent image retention. Related topics Selecting inputs [91] Troubleshooting Start here Experiencing trouble? Start here.
Start here Self diagnostics Software updates If a full reset (restart) of the TV is required Frequently Asked Questions for Troubleshooting [93] Start here | Start here Self diagnostics Check if the TV is working properly. 1 Press the [HELP] button. 2 Select [Status & Diagnostics] — [Self diagnostics]. Hint You can also check the following symptoms in [Status & Diagnostics].
To check for software updates automatically 1 Press the [HELP] button. 2 Enable [Automatically check for update] in [Status & Diagnostics] — [System software update]. Hint To update the software manually, select [Software update]. You can check the BRAVIA notifications or support website for a list of changes made by the software update. Note When [Automatically check for update] is disabled, the TV cannot receive notifications even when a software update is available.
factory reset procedure below. If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting. Power Reset 1 Restart the TV with the remote control. Press and continue holding the power button on the remote control for about 5 seconds until the TV restarts (a shutting down message will appear).
1 Press the (Quick Settings) button on the remote control, then select [Settings] — [System] — [About] — [Reset] — [Factory data reset]. 2 Delete everything. If you have set a PIN code on your TV, you will be prompted to input it. After the factory reset process completes successfully, the TV will start the Initial Setup wizard. You must agree to the Google Terms of Service and Google Privacy Policy.
Check the antenna/cable connection. Connect the TV to the AC power (mains), and press the power button on the TV or the remote control. Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] to make adjustments. For details, refer to Adjusting the picture quality page. If you set [Power saving] to [Low] or [High], the black level will be enhanced.
Change the current setting of [CineMotion] to [Off]. Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion]. Related topics Ghosting or double images appear. [100] Picture (quality)/screen | Picture (quality)/screen The screen suddenly changes to a video you do not recognize while watching TV. In this case, the TV might be in demo mode. Try exiting demo mode.
High resolution HDR pictures are not displayed. The following are required to watch high resolution HDR pictures such as 4K (50p/60p)*. Connect the 4K (50p/60p)* playable device. Use a Premium High Speed HDMI™ Cable(s) that supports 18 Gbps. Set [HDMI signal format] to [Enhanced format] by selecting [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — the HDMI terminal you want to set. Check whether the connected device has the latest settings or firmware.
[106] OLED panel (only models equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel) | OLED panel (only models equipped with an OLED panel) The screen becomes darker after a certain period of time. (only models equipped with an OLED panel) If the whole image or part of the image remains still, the screen will gradually become darker to reduce image retention. This is a feature to protect the panel, and is not a malfunction.
If the same image is displayed repeatedly or for long periods of time, image retention may occur. This issue is not a malfunction. The TV has two functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention. You can perform a [Panel refresh] when necessary. 1 Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Expert panel settings] — [Panel refresh].
A panel refresh can be performed when the room temperature is between 10°C (50°F) and 40°C (104°F). If any of the following occurs during the panel refresh, the process will not finish and a message will be displayed. The room temperature falls outside of this range. The TV is turned on. The power cord is disconnected. If the message is displayed, check the temperature of the room, etc. [110] Troubleshooting Keyboard You cannot operate the current screen after the on-screen keyboard is displayed.
Check these things first to troubleshoot your TV reception. Make sure that the antenna cable is firmly connected to the TV. Make sure that the antenna cable is not loose or disconnected. Make sure that the cable or cable connector of antenna is not damaged. To watch streaming content, connect the TV to the Internet. Hint For more information, please visit the Sony support website.
Related topics Distorted picture./The screen flickers. Check these things first to troubleshoot your TV reception. [115] Broadcast reception | Broadcast reception Only snow noise or a black picture appears on the screen. Check if auto tuning is performed. Check if the antenna is broken or bent. Check if the antenna has reached the end of its serviceable life (3-5 years for normal use, 1-2 years at a seaside location). Related topics Check these things first to troubleshoot your TV reception.
[117] Broadcast reception | Broadcast reception Some channels are blank. The channel is for scrambled/subscription service only. Subscribe to a pay TV service. The channel is used only for data (no picture or sound). Contact the broadcaster for transmission details. Related topics Check these things first to troubleshoot your TV reception. [118] Broadcast reception | Broadcast reception Poor reception or poor picture quality with digital broadcasts.
Related topics Check these things first to troubleshoot your TV reception. You cannot receive or select channels. Some digital cable channels are not displayed. [120] Broadcast reception | Broadcast reception You cannot receive or select channels. Perform [Auto program] to add receivable channels that are not present in the TV memory. Press the (Quick Settings) button, then select [Settings] — [Channels & Inputs] — [Channels] — [Cable/Antenna] — [Auto program]. Check that [Signal type] is set correctly.
Related topics Check these things first to troubleshoot your TV reception. You cannot view digital channels. [122] Broadcast reception | Broadcast reception Broadcast HD formats have poor quality. Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program.
[124] Sound | Sound No sound but good picture. Check the antenna/cable connection. Connect the TV to the AC power (mains), and press the power button on the TV or the remote control. Check the volume control. Press MUTE or (Mute) or VOL or (Volume) + button to cancel muting. Press the (Quick Settings) button, then select [Speakers] — [TV speakers]. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [TV speakers].
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system]. If the audio system is not compatible with Dolby Digital or DTS, set [Settings] — [Display & Sound] — [Audio output] — [Digital audio out] to [PCM]. Check if the [Digital audio out volume] setting of the TV is at maximum.
system/TV speakers at the same time. To output sound from both the headphones/Bluetooth audio device and TV speakers The TV cannot output sound from both the headphones or Bluetooth audio device and the TV speakers at the same time. To output sound from both an audio system connected via eARC/ARC and TV speakers Sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions.
You can adjust the output timing of the picture and sound. For details about supported models, refer to the support site. Support Site Related topics Adjusting the AV sync setting Adjusting an audio system [130] Sound | Sound No TV sounds such as operation sound or audio response.
Configure the settings as follows. [Settings] — [Display & Sound] — [Audio output] — [eARC mode] — [Auto] [Settings] — [Display & Sound] — [Audio output] — [Speakers] — [Audio system] Enable the audio system’s eARC feature. Related topics Connecting an audio system [132] Sound | Sound You cannot use voice search with the built-in MIC (only TVs with a built-in MIC). Check if the Built-in MIC Switch is on. The voice recognition performance of the built-in MIC may also degrade in the following cases.
[134] Troubleshooting Network (Internet/home)/apps The TV cannot connect to the Internet/Network. The picture and/or sound quality from streaming apps is poor. Your TV cannot connect to the server. You can connect to the Internet, but not to certain apps and services. [135] Network (Internet/home)/apps | Network (Internet/home)/apps The TV cannot connect to the Internet/Network. If the wireless network does not connect or disconnects, try the following.
The solution varies depending on the network status check. For solutions based on each issue, see “Frequently Asked Questions” on the Sony Support Site. Note If the LAN cable is connected to an active server and the TV has acquired an IP address, check your server’s connections and configurations. Press the (Quick Settings) button on the remote control, then select [Settings] — [Network & Internet] — [Network status].
Keep devices that emit RF interference (such as microwaves) away from the TV and wireless router, or turn off such devices. Audio is not output for videos without audio. Hint For more information, please visit the Sony support website. Support Site Related topics Connecting to a network using a LAN cable Using Wi-Fi to connect the TV to the Internet/Network [137] Network (Internet/home)/apps | Network (Internet/home)/apps Your TV cannot connect to the server.
The date and time settings of this TV may be incorrect. Depending on certain apps and services, you may not be able to connect to those apps and services if the time is incorrect. If the time is incorrect, press the (Quick Settings) button on the remote control, then select [Settings] — enable [Automatic date & time] in [System] — [Date & Time]. Check that the LAN cable and AC power cord (mains lead) of the router/modem* has been properly connected.
the TV. If the TV is not working, try resetting it. If a full reset (restart) of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV. Keep the remote control sensor area clear from obstacles. Fluorescent light can interfere with remote control operation; try turning off any fluorescent light.
There are people or obstacles (such as metal objects or walls) between the TV and remote control. A microwave is being used nearby There is a wireless LAN access point nearby The TV and remote control are unpaired In these cases, try the following solutions.
If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. Note When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. This is because it takes time to initialize the system. Wait for about 10 to 20 seconds, then try again.
[143] Power | Power The TV cannot be turned off using the remote control. The batteries in the remote control may be depleted. Replace them with new ones or turn off the TV using the power button on the TV. You can press and hold the power button on the TV to turn it off. Note The location of the power button on the TV varies depending on your model/country/region. For the location of the button, refer to the Reference Guide (booklet) included with the TV.
Home menu Using the Quick Settings [144] Power | Power The TV turns off automatically. The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV power off] in [Power & Energy] is activated. (US, CA and MX models only) Check if [Auto shut-off] in [Power & Energy] is activated. Related topics Timers & Clock [145] Power | Power The TV turns on automatically. Check if the [Timer] is activated.
Turn on the TV again using the remote control and disable picture reset mode. Press the (Quick Settings) button on the remote control and select [Settings] — [System] — [Retail mode settings]. Disable [Picture reset mode]. [147] Power | Power The TV does not turn on. Perform the procedures in the order below until the problem is solved. 1. Check if the TV turns on with the remote control. Point the remote control at the sensor on the front of the TV and press the power button on the remote control.
Related topics The remote control does not operate. If a full reset (restart) of the TV is required [148] Troubleshooting Connected devices No picture from a connected device. You cannot select a connected device. Certain programs on digital sources display a loss of detail. Photo images or folders take time to display. You cannot find a connected BRAVIA Sync HDMI device. You cannot turn off the cable/satellite box using the TV's remote control.
select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — the HDMI input you want to set. Related topics Using the TV with Other Devices [150] Connected devices | Connected devices You cannot select a connected device. Check the cable connection. Related topics Using the TV with Other Devices [151] Connected devices | Connected devices Certain programs on digital sources display a loss of detail.
No picture from a connected device. [153] Connected devices | Connected devices You cannot find a connected BRAVIA Sync HDMI device. Check that your device is BRAVIA Sync-compatible. Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync settings] — [BRAVIA Sync control] is set up on the TV. Related topics BRAVIA Sync-compatible devices [154] Connected devices | Connected devices You cannot turn off the cable/satellite box using the TV's remote control.
Depending on the external devices, some buttons may not work. Related topics How to control the cable/satellite box using the TV remote control [156] Connected devices | Connected devices Some media files in the USB device or server are not displayed. Unsupported files may not be displayed. All the folders/files may not be displayed depending on the system status. Related topics Supported files and formats [157] Connected devices | Connected devices Operation cuts out, or a device does not work.
Related topics Bluetooth devices [158] Connected devices | Connected devices Some paid content cannot be played. The source device needs to meet HDCP (High-bandwidth Digital Content Protection) 2.0/2.1/2.2 standards. Some pay contents may not be displayed via a source device which does not meet HDCP 2.0/2.1/2.2 standards. [159] Troubleshooting LED You want to disable the LED so that it does not light up or blink. The Operational response LED blinks in red.
[Settings] — [System] — [LED indicator], disable [Voice detection status]. Note The voice function LED that lights up and blinks when “Hey Google” is detected and communication with the server is in progress cannot be set so that it does not light up. (only TVs with a built-in MIC) Related topics How the LEDs light up [161] LED | LED The Operational response LED blinks in red. Count how many times it flashes (interval time is three seconds).
TV programs GUIDE Channels Interactive broadcasts Parental lock Picture/display 4K pictures Language HOME menu Expert panel settings Picture Pixel shift Date & Time Panel refresh Sound/voice Voice search, using Sound Remote control Voice search Inputs HOME SYNC MENU Quick Settings Connections Bluetooth Chromecast BRAVIA Sync Internet External devices Blu-ray/DVD players, connecting Computers USB memory devices, etc.
Apps YouTube™ Netflix File playback Computers Digital cameras, camcorders Supported files and formats Other Restart System software update Accessibility [164] Index/Other Using the Help Guide This Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for information such as specifications, and wall mounting of this TV.
The images and illustrations used in the Help Guide may differ depending on your TV model. Design and specifications are subject to change without notice. The Help Guide contains descriptions common across all models/regions/countries. Some descriptions of features do not apply depending on your model/region/country. Hint To see if your TV is equipped with one of the functions described in the Help Guide, refer to the Reference Guide or the Sony website.
Computer video signal specifications [166] Index/Other Support Site For the latest information and Online Help Guide, please visit the Sony support website: USA: http://www.sony.com/tvsupport Canada: http://www.sony.ca/support Brazil: http://esupport.sony.com/BR/ Latin America: http://esupport.sony.com/ES/LA/ Philippines: http://www.sony-asia.com/support/ [167] Index/Other Keeping the TV updated The TV acquires data such as program guides while it is in standby/networked standby mode.
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