User's Guide

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5. Troubleshooting the Auto Setter
Error Code PROBLEM CORRECTIVE ACTION
E01
Can not transfer the
value
to the insulin pump.
Enter the“Refill”menu on your insulin pump
to get the value from the Auto Setter.
E02
The hexagonal part of
the linking screw
does not engage with
the hexagonal
hole of DANA Auto
Setter Dual.
Lengthen linking screw and reinsert it.
Reservoir stuck inside
the Auto Setter.
Slightly twist Reservoir to fit it in.
E12
Lost paring information. Check the pump is On. If “On”, try the
paring procedure once again.
E13 Error on bluetooth.
Replace battery and retry.
If the problem still exists, contact
distributor.
E14
Communication error
between Auto Setter
and Insulin Pump.
E20
Motor of the Auto Setter
does not work.
E21
Insulin amount is greater
than 300 U.
LO
Insulin amount is less
than 20 U.
Fill the insulin more than 20 U.
Warning In case of device malfunction, stop using the Insulin Pump immediately and
contact the local distributor for technical support.
Warning
4. Troubleshooting the Insulin Pump
PROBLEM CORRECTIVE ACTION
Abnormal LCD
An abnormal LCD can occur when the battery charge is low.
Check the remaining battery charge after you administer a
bolus dose.
The life span of the battery is between 3-6 weeks, but
varies among users. Some batteries are known to still show
a full charge after two months.
To avoid any battery mishaps we recommend to change
the battery every two months, when the pump alerts to
low battery reserve or whenever there is a display problem
with your screen.
Insulin Pump does not
function following CT or
MRI scan
It is possible that the pump is damaged by CT or MRI scan.
contact technical support