Sophos UTM Support Services Guide UTM (new licensing) & accessories
Sophos UTM Support Services Guide Introduction This document provides a detailed description of Sophos Support Services which are offered by Sophos or Sophos partners for Sophos UTM appliance, RED and Sophos Access Points.
Sophos UTM Support Services Guide Support Levels If not agreed upon differently within the contract between the end-user and the Sophos partner, from which he has purchased the UTM product, Support Services for UTM products will be offered to end-users within the scope of the contract with their Sophos partner at the following levels (the following support periods always start with the activation-key entry within the MyAstaro portal): UTM Web Support: Is included free-of-charge with every UTM base license
Sophos UTM Support Services Guide Support Services The following services are – if not agreed upon differently within the contract with the Sophos partner – included within the Sophos Support Services: Software Updates Automatic download and installation of new software releases and pattern updates (with administrator notification). Technical Support Support via email, web and telephone (either from a certified Sophos partner or directly from Sophos.
Sophos UTM Support Services Guide - UTM (new licensing) & accessories Warranty for RED products Sophos RED devices are supplied with a manufacturer’s limited Warranty (Standard Warranty) of one year. This is independent of any relevant statutory warranty claims against the Sophos Partner from which the end-user purchased the device and is independent of all other statutory and contractual claims of the end-user which shall remain unaffected.
