Product Info

www.soulaca.com
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LG Account Issues
I’ve signed up for the membership on TV. Do I have to sign up again on the website lgappstv.com?
• You can use the website with the membership information that you used when signing up on TV.
You can use the website by logging in to the website with the ID and password you used when
signing up on TV, entering additional information and completing the email verification process.
I forgot my password. What should I do?
• On the TV's login screen, select the FORGOT PASSWORD? button to go to the find password
page. Enter your email address on the find password page, and we'll send you a link to reset your
password.
• You can also reset your password in LG Account Reset Password on the website
(www.lgappstv.com).
In some countries, access to the website (www.lgappstv.com) may be restricted.
Contents Issues
I cannot see any content in HOME.
• You may not be able to see the content if the service country setting has been changed. Change
to the service country you are going to use the service from in → →General →Location
→Services Country. (Some models may not be supported.)
• If you cannot see some apps, it may be because you deleted them. Please reinstall the
appropriate app.
• If the app is deleted, you can download the app at Content Store and re-install it. Go to
→Content Store to find and install the app you want.
• The type of supported content differs by country.
• The content offerings are subject to change or interruption by the service provider.
Internet Browser Issues
Some parts of a particular website are not visible when I am using the Internet.
• The Web Browser supports only HTML5 media and not Flash Plug-in.
• The Web Browser does not support plug-in installation.
• On the Web Browser, it may not be possible to play media files in formats other than:
JPEG/PNG/GIF
• You cannot save attachments or images.
• If the Use Block Ads feature is turned on, the area on the website that appears to show an ad will
appear blank. If some content on the website is hidden and invisible, try →Settings →Use
Block Ads to Off in Web Browser. Sponsored AD on the new tab page will be displayed even if
you set the Use Block Ads feature to Off.
The Internet browser automatically shuts down when I visit a website.
• The Internet browser may be forced to shut down if the available memory size is not sufficient to
accommodate the image information for a website.
When watching a video in Web Browser, the video is forced off.
• You may be able to fix this by setting →Settings →Adaptive Streaming using JavaScript to
Off in Web Browser. The setting is not applied to tabs that were open before the change, and is
only applied to tabs opened after the change.