Frequently Asked Questions

ManualsBrandsSoundcore ManualsEarbud Headphonesby Anker Life P3 Noise Cancelling Earbuds, Thumping Bass, 6 Mics for Clear Calls, Multi Mode Noise Cancelling, 35H Playtime, Wireless Charging, Soundcore App, Customized Sound, Gaming Mode

Category Questions Answers

Bluetooth

How do I reset Life P3?

1. Place the earbuds into the charging case and keep the case open.

2. Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the

charging case flash white 3 times and then flash white in sequence continuously. This confirms that the

reset is successful.

When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause

resetting failure. The first and third LEDs will flash to indicate that they are properly connected. (When

earbuds are placed in the charging case, the first LED flashes twice when the left earbud is in the case,

and the third LED flashes twice when the right earbud is in the case)

What should I do if any of the following

problems occur?

1. Cannot pair or reconnect with my device.

2. One side does not pair with the other side or

my device.

3. No music plays after connecting with my

device.

4. Only one earbud has sound.

1. Remove the protective film covering the connectors on the earbuds.

2. Reboot the Bluetooth device, such as a phone or computer. Forget all the pairing records on your

device and turn off Bluetooth.

3. Reset the earbuds as per the steps below (make sure your earbuds have enough battery.)

*Place the earbuds into the charging case and keep the case open.

*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging

case flash white 3 times and then flash white in sequence continuously. This confirms that the reset is

successful.

When resetting the earbuds, make sure the earbuds are well connected with the case, or it may cause

resetting failure. The first and third LEDs will flash to indicate that they are properly connected. (The first

LED flashes twice when the left earbud is in the case, and the third LED flashes twice when the right

earbud is in the case).

4. Turn on the Bluetooth of your device and search for Soundcore Life P3 and pair.

If there is a pop-up window to confirm pairing for "Soundcore Life P3," please select "pair." If you

accidentally select "cancel," you need to refresh (turn off and turn on) the Bluetooth of your device and

pair the earbuds again.

What should I do if Life P3 disconnects or the

sound is choppy?

Please note that this doesn't necessarily mean there is an issue with the earbuds but may have

something to do with the connected device and environment. Bluetooth signals may be influenced by

obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection,

we recommend avoiding such obstructions.

To fix this issue, please try the following:

1. Fully charge and reset your earbuds as stated below and re-pair them.

*Place the earbuds into the charging case and keep the case open.

*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging

case flash white 3 times and then flash white in sequence continuously. This confirms that the reset

was successful.

2. Check the earbuds by listening to music/video.

3. Check the earbuds with another Bluetooth device in a different environment to see if it works well.

Bluetooth related issue (cannot be paired /

disconnected) when connected to a computer

1. Fully charge and reset your earbuds as stated below:

*Place the earbuds into the charging case and keep the case open.

*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging

case flash white 3 times and then flash white in sequence continuously. This confirms that the reset

was successful.

2. Upgrade your computer's Bluetooth driver to the latest version.

3. Re-pair your earbuds to your computer.

4. Test the earbuds on your phone to see if they are working properly.

Can Life P3 be paired with multiple devices at

the same time?

This feature is currently not supported.

If you want to pair Life P3 with a second device, please use one of the following methods:

- Turn off Bluetooth on your current device so the earbuds enter pairing mode.

1. Place the earbuds back into the charging case and keep the lid open.

2. To enter pairing mode, press and hold the button on the case for 3 seconds until the 3 LED

indicators flashes white in sequence continuously.

Please do not remove the earbuds from the case before pairing them with the second device.

App Cannot find Life P3 on the Soundcore App

1. Pair your earbuds with your phone. Currently, the Soundcore App does not support computers.

2. Click on the Soundcore App, and choose Headphones> Life >Life P3 to connect the earbuds.

3. If you cannot find Life P3 in the list, please update the app to the latest version (the version should

be above 2.7.0.).

4. Uninstall then proceed to reinstall the Soundcore App.

If the problem still persists, please let us know the version of your Soundcore App and the phone

model used so we can assist you better.

Sound

Low volume when connected to a phone

1. Make sure your earbuds have enough power before resetting them:

*Place the earbuds into the charging case and keep the case open.

*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging

case flash white 3 times and then flash white in sequence continuously. This confirms that the reset

was successful.

2. Clear all the pairing records on your phone and re-pair your earbuds. Turn the volume down one

notch on your phone. Then turn up the volume of both your phone and earbuds with the music/video to

the maximum.

3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear

tips.

Low volume when connected to a Mac

computer

1. Make sure your earbuds have enough power before resetting them;

*Place the earbuds into the charging case and keep the case open.

*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging

case flash white 3 times and then flash white in sequence continuously. This confirms that the reset

was successful.

2. Clear all the pairing records on your Mac computer and re-pair your earbuds. Turn the volume down

one notch on your Mac computer. Then turn up the volume of both your Mac computer and earbuds

with the music/video to the maximum.

3. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear

tips.

Summary of content (3 pages)

PAGE 1
Category Questions How do I reset Life P3? What should I do if any of the following problems occur? 1. Cannot pair or reconnect with my device. 2. One side does not pair with the other side or my device. 3. No music plays after connecting with my device. 4. Only one earbud has sound. Answers 1. Place the earbuds into the charging case and keep the case open. 2.
PAGE 2
Low volume when connected to a Windows computer Setting the input and output on a Windows computer with Life P3 Sound The person wearing the earbuds hears poor voice quality The person on the other end of the call hears low and unclear voice Poor sound quality There are no differences between Transport, Indoor, and Outdoor Noise Cancelling mode The volume of Siri is too loud 1.
PAGE 3
Operation How should I look after Life P3? How do I avoid triggering the touchpad by accident when adjusting the earbuds in my ears? Why is the touch control not responsive at times? Use the stems of the earbuds to adjust Life P3's position in your ears and avoid touching the touchpad. Please make sure you are tapping the right spot on Life P3 (where the logo is printed). 1. It enhances the gaming sound, such as footsteps and voices. 2. It can reduce the earbuds' latency during games.