ST450 MKII Owners Manual

SoundField ST450
User Guide
Warranty
Page 17
C
laim for damage during transit
All products should be thoroughly inspected immediately upon delivery. If there is any
damage to the product a claim should be filed with the carrier immediately. A quotation
to repair shipment damage can be obtained from SoundField Ltd. Final claims and
negotiations with the carrier are the responsibility of the customer.
Repair process and how to return your goods
In the first instance you should contact support using the contact details above. In the
event that your product needs to be returned, a unique return number will be provided
which should be used for all further correspondence.
Repairs and returned goods are subject to the following conditions:
• No equipmen
t should be returned without the prior consent of SoundField Ltd.
• Shipping/Insurance costs for returned items are the responsibility of the customer.
• All returned goods must be suitably packaged to avoid damage and preferably in the
original purpose built SoundField packaging. If this is not possible, packaging may be
available from SoundField.
• In the event of transit damage, you will be advised immediately and the repair of the
unit may be subject to additional costs which will be quoted before repair work
commences.
• Warranty repairs will be returned free of charge (subject to the limited liability terms
detailed elsewhere in this document)
• Non - warranty repairs will be inspected and an estimated cost provided before work
starts.
• If after initial inspection we find the product is beyond economic repair (BER) you will
be notified and charged for inspection only.
• Non-warranty repairs will be subject to additional return shipping costs.
Application support or help
TSL Products will be happy to answer any applications questions to enhance your use
of this equipment. Please contact support using the details provided above.