Operation Manual

IR3000DAB / English Instruction Manual
Page 28
11.2 Troubleshooting
Problem
Cause
Solutions
FM: Hiss
DAB:
burbling/intermittent
cut-out
Low signal strength
Check/move antenna
Move radio
Rescan local (high-strength)
stations only
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
DAB: “No stations
available” message
Low signal strength
As above then rescan stations.
Cannot connect to
network
Network down
Check that network is working
B between a computer and the router
Router restricts
access to listed
MAC addresses
Obtain the RD1363DAB MAC address
from Menu >System settings>
Network >View settings and add
to router list.
Note:RD1363DAB has separate MAC
addresses for wired and wireless
networks; only the current network
adaptor method address is displayed,
but the other address can be obtained
by changing the first pair of digits
between “00” (wireless) and “02” (wired)
Insufficient Wi-Fi
signal strength
Check distance to router; see if a
computer can connect to the
network in this location
Unknown encryption
method
Change encryption method on router.
RD1363DAB supports WEP, WPA and
WPA2
Unusual network
configuration
Setup network manually
through Menu>System settings>
Network>Manual settings
Firewall preventing
access
Check the following ports are open
on the router : UDP and TCP ports
80 and 123;
DNS port 53.
Windows shares: ports 135 –139
and 445.
Windows Media Player: varies
Non-Microsoft firewalls may
require configuration for UPnP.