User's Manual

Frequently asked questions
This section summarizes frequently asked questions about the unit in a Q&A format.
Issue Solution
The unit does not
charge.
Wait about 15 minutes while it is charging. If there is absolutely no
battery level remaining, it may take some time to start charging. If
charging does not start even after about 15 minutes, please contact
the support center.
The unit does not turn
on.
Check the battery level. It may not start because there is no battery
level remaining. If it does not turn on even after charging it, please
contact the support center.
I want to check the
supported languages.
Please refer to our website.
http://rd.snxt.jp/62495
I want to check what
countries support
global
communication.
Please refer to our website.
http://rd.snxt.jp/34280
“No Internet
connection” is
displayed and
translation does not
work.
1. Restart the unit.
Turning the unit on or off
2. Turn data transmission [OFF], then [ON].
Mobile network settings
If the issue persists, supported signals may be out of range. Try
connecting through Wi-Fi or tethering with a functional device.
The unit gets hot
sometimes while
charging or during
use.
The unit may get hot while charging or during long periods of use. This
is normal.