IMPORTANT FOR FUTURE REFERENCE Please complete this information and retain this manual for the life of the equipment: Model #: __________________________ Serial #: __________________________ Date Purchased: ___________________ Owner’s Manual StratoSteam Countertop Steamer Models STRE-3EZ and STRE-5EZ WARNING Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death.
SAFETY PRECAUTIONS STRATOSTEAM COUNTERTOP STEAMER SAFETY PRECAUTIONS Before installing and operating this equipment, be sure everyone involved in its operation is fully trained and aware of precautions. Accidents and problems can be caused by failure to follow fundamental rules and precautions. The following symbols, found throughout this manual, alert you to potentially dangerous conditions to the operator, service personnel, or to the equipment.
STRATOSTEAM COUNTERTOP STEAMER INTRODUCTION INTRODUCTION Congratulations! You have purchased one of the finest pieces of heavy-duty commercial cooking equipment on the market. You will find that your new equipment, like all Southbend equipment, has been designed and manufactured to meet the toughest standards in the industry. Each piece of Southbend equipment is carefully engineered and designs are verified through laboratory tests and field installations.
OPERATION STRATOSTEAM COUNTERTOP STEAMER SPECIFICATIONS NOTICE Local codes regarding installation vary greatly from one area to another. The National Fire Protection Association, Inc., states in its NFPA 96 latest edition that local codes are the “authority having jurisdiction” when it comes to installation requirements for equipment. Therefore, installations should comply with all local codes.
STRATOSTEAM COUNTERTOP STEAMER OPERATION Figure 2 Dimensions OWNER’S MANUAL 1185184 PAGE 5 OF 44
OPERATION STRATOSTEAM COUNTERTOP STEAMER ELECTRICAL REQUIREMENTS One fused electrical connection is required to the contactor of each steamer. All steamers are shipped per customer order, three phase or single phase. (A kit is available for field conversion to three phase or single phase.
STRATOSTEAM COUNTERTOP STEAMER OPERATION OPERATION NOTICE: WATER SPECIFICATION To meet warranty requirements, supply water must meet the following specification: Total Dissolved Solids (TDS) ............ 60 PPM or less Hardness........................................... 2 Grains (35 PPM) or less pH Factor .......................................... 7.0 to 7.5 STARTUP Fill steamer with 3.0 gallons of water through upper trough as shown in Figure 3. Turn control lever to “ON” position (see Figure 4).
OPERATION STRATOSTEAM COUNTERTOP STEAMER SHUTDOWN Turn lever to the “OFF” position. The water in the bottom of the cavity will automatically drain. TROUBLESHOOTING BY OPERATOR The following table lists the possible causes and solutions of problems that may occur during operation. Problem Possible Causes and Solutions Steamer does not heat up at all. – Electric power is shut off. Turn on power. – Not enough water is in steamer. Add water. – Lime build-up. De-lime steamer cavity (see page 11).
STRATOSTEAM COUNTERTOP STEAMER OPERATION Figure 4 Controls COOKING TIPS • Schedule cooking of fresh vegetables so that they will be served soon after they are cooked. If it is necessary to prepare them in advance, they can be plunged into cold water, drained thoroughly and held under refrigeration until needed for service. Five pounds of cold cooked vegetables can be reheated in the steamer in 5 to 10 minutes, depending upon the variety.
OPERATION STRATOSTEAM COUNTERTOP STEAMER • To avoid green yolk (which is a deposit of iron sulfide) chill the eggs immediately after removing from the steamer by plunging them into a cold water bath (preferably containing ice). • A quick and easy way to cook eggs for a salad mixture is to crack them directly into a solid steam table pan which has been lightly coated with salad oil. Do not mix. Steam until they are hard cooked. Remove and chop as you would for egg salad.
STRATOSTEAM COUNTERTOP STEAMER CLEANING & MAINTENANCE CLEANING & MAINTENANCE WARNING Shut off the steamer before cleaning or performing maintenance. Southbend appliances are sturdily constructed of the best materials and are designed to provide durable service when treated with ordinary care. To expect the best performance, your equipment must be maintained in good condition and cleaned daily. Naturally, the periods for this care and cleaning depend on the amount and degree of usage.
CLEANING & MAINTENANCE STRATOSTEAM COUNTERTOP STEAMER Surfaces which are marred collect dirt more rapidly and become more difficult to clean. Marring also increases the possibility of corrosive attack. Refinishing may then be required. “Heat tint” is darkened areas that sometimes appear on stainless steel surfaces where the area has been subjected to excessive heat. These darkened areas are caused by thickening of the protective surface of the stainless steel and are not harmful.
STRATOSTEAM COUNTERTOP STEAMER INSTALLATION INSTALLATION CAUTION Do not locate steamer adjacent to any high heat or grease producing piece of equipment, such as a range top, griddle, fryer, etc., that could allow radiant heat to raise the exterior temperature of the steamer body above 130°F (54°C). DO NOT MOUNT ABOVE OTHER COOKING EQUIPMENT. NOTICE These installation procedures must be followed by qualified personnel or warranty will be void.
INSTALLATION STRATOSTEAM COUNTERTOP STEAMER STEP 2A: ATTACH LEGS AND BRACKETS A set of four legs is packed with steamers ordered with legs. A threaded hole is located at each corner. Each leg has a corresponding mating thread. The legs can be adjusted to overcome a slightly uneven surface. 1. Raise the steamer sufficiently to allow the legs to be attached. For safety, “shore up” and support the steamer with an adequate blocking arrangement strong enough to support the load. 2.
STRATOSTEAM COUNTERTOP STEAMER INSTALLATION Figure 6 Location of Connections and Vents STEP 3: WATER CONNECTION NOTICE To meet warranty requirements, the supply water must meet the following specifications: Pressure 30 to 60 PSI (205 to 410 kPa) Total Dissolved Solids (TDS) 60 PPM or less Hardness 2 grains (35 PPM) or less pH 7.0 to 7.5 STEP 4: ELECTRICAL CONNECTION The electric connection is made to the contactor, which is located inside the service compartment on the right side of the steamer.
INSTALLATION STRATOSTEAM COUNTERTOP STEAMER For 3-wire 3-phase installations, connect wires L1, L2, and L3 to the three terminals on the upper end of the contactor. For 2-wire 1-phase installations, connect wires L1 and L2 to the two outer terminals on the upper end of the contactor. Make the electrical ground connection to the ground lug located at the top right-hand corner of the contactor bracket.
STRATOSTEAM COUNTERTOP STEAMER INSTALLATION STEP 5: CHECK THE INSTALLATION Check the installation of each steamer, as follows: 1. Check that all screws and bolts are tightened. 2. Check that the electrical connection has been made correctly. 3. Check that the steamer is level. If not, adjust the legs (or level the countertop surface). 4. Check that the appropriate minimum clearances are satisfied (see page 4). 5. Check the door for proper alignment, and that it opens and closes properly. 6.
SERVICE STRATOSTEAM COUNTERTOP STEAMER SERVICE WARNING ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED TECHNICIAN WHO IS EXPERIENCED IN, AND KNOWLEDGEABLE WITH, THE OPERATION OF COMMERCIAL COOKING EQUIPMENT. TO ASSURE YOUR CONFIDENCE, CONTACT YOUR AUTHORIZED SERVICE AGENCY FOR RELIABLE SERVICE, DEPENDABLE ADVICE OR OTHER ASSISTANCE, AND FOR GENUINE FACTORY PARTS. NOTICE INSTALLATION OF OTHER THAN GENUINE SOUTHBEND PARTS WILL VOID THE WARRANTY ON THIS EQUIPMENT.
STRATOSTEAM COUNTERTOP STEAMER SERVICE HOW THE STEAMER OPERATES The steamer is a manual fill, “connectionless” steamer. The internal components of the steamer are shown in Figure 8. The only utility required for operation is electrical power. The unit is available in 208, 220, and 240V single or three phase. To fill the unit approximately 3.0 gallons of water should be poured into the trough just above the door. Water can also be poured directly into the cavity, if desired.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 8 How the Steamer Operates PAGE 20 OF 44 OWNER’S MANUAL 1185184
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 9 Steamer Not Heating Up, “Power” Light Is Not Lit Steamer not heating up, “Power” light not lit. DISCONNECT POWER AT CIRCUIT BREAKER Remove right side panel for access. Reconnect power at circuit breaker. Turn lever to “ON” position and close door (to actuate door switch). Check voltage between terminals L1 and L3 on contactor (see page 26).
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 10 Steamer Not Heating Up Properly or Not Cooking Properly, “Power” Light is Lit Steamer not heating properly or not cooking properly, “Power” light is lit. Turn off steamer and check that it drains completely. If steamer does not drain, check drain path for obstructions. Fill steamer reservoir. Turn steamer back on and wait 10 minutes.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 11 Buzzer Does Not Come On When Timer Runs Out Buzzer does not come on when timer runs out. DISCONNECT POWER AT CIRCUIT BREAKER Remove right side panel for access. Set timer for 5 minutes. No Does timer time down? Replace timer. Yes Disconnect buzzer lead wires from the timer. Check the timer (see page 27). No Replace timer. OWNER’S MANUAL 1185184 Timer OK? Yes Replace buzzer.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 12 Heating Cartridge Check (at Contactor) L1 L2 L3 A B C Top of Steamer Ohms 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Turn Control Lever to OFF. 3. Remove right side panel of steamer. 4. DO NOT DISCONNECT HEATING-CARTRIDGE LEAD WIRES FOR THIS TEST. 5.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 13 Power Switch Check Connector PL1 (socket half) Continuity Connector PL1 (socket half) Continuity Connector PL1 (socket half) 1 4 1 4 1 4 2 5 2 5 2 5 3 6 3 6 3 6 L1 L2 L3 L1 L2 L3 No Continuity Contactor Test-Lead Positions for Steps 5 to 7 Test-Lead Positions for Step 8 Test-Lead Positions for Step 9 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove right side panel. 3.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 14 Contactor Check Top of Steamer L1 L2 L3 Ohms Actuator Button No Continuity A B C View Looking Down Behind Contactor 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove right side panel. 3. Depress actuator on top of contactor. Actuator should travel freely and spring back when released. 4. Check for continuity between contacts L1 and A as shown above. There should be no continuity. 5. Repeat Step 4 for contacts L2 and B and for contacts L3 and C. 6.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 15 Timer and Buzzer Check Continuity 1 3 Timer Ohms Buzzer Inside of Control Panel 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove right side panel. 3. Set timer for one minute and allow to time out. If timer does not run, then replace timer. 4. Disconnect from the timer the wire that leads to the buzzer. 5. Disconnect connector PL1 to separate the other buzzer lead wire from the wiring harness. 6.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 16 Door Switch Check 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove right side panel. 3. Open and close the steamer’s door while looking to see that the door switch actuator rod actuates the door switch when the rod moves. 4. Disconnect the wiring harness from the switch terminals at the two places shown above (where the test-probe tips are located). 5. Place the test probes on the switch terminals (as shown above). 6.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 17 High-Limit Thermostats Check 1. Allow cavity bottom to cool before performing this test. 2. DISCONNECT POWER AT CIRCUIT BREAKER. 3. Remove left side panel. 4. Disconnect wire B4 from left side of high-limit thermostat. 5. Disconnect wire B5 from right side of high-limit thermostat. 6. Disconnect remaining high-limit thermostat wires B11 and B12. 7. Test each high-limit thermostat for continuity (as shown above).
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 18 Water-Level-Control Sensor Check 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove the left and right side panels. 3. Remove bottom panel (four screws). 4. Remove insulation cover panel (four nuts). 5. Locate the water-level-control sensor (at the rear edge of the rear element block). Disconnect wires B1 and B2 from the sensor. 6.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 19 Water Solenoid Check 1. DISCONNECT POWER AT CIRCUIT BREAKER. 2. Remove right side panel. 3. Disconnect wires B6 and B7 from water solenoid lead wires. 4. Place test probes into water solenoid lead wires as shown above. 5. Resistance should be approximately 800 Ω. Replace if necessary. 6. Apply waterline pressure to water inlet. Water should not leak out of the compression fittings. If necessary, replace water solenoid.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 20 Wiring Diagram for 208/220/240 Volt Models PAGE 32 OF 44 OWNER’S MANUAL 1185184
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 21 Wiring Diagram for 480 Volt Models OWNER’S MANUAL 1185184 PAGE 33 OF 44
SERVICE STRATOSTEAM COUNTERTOP STEAMER PARTS The following parts diagrams list and show serviceable parts. For parts not listed, contact a Southbend Authorized Parts Distributor or a Southbend Authorized Service Agency.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Structural Parts See drawing on following page.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 22 Structural Parts See parts list on previous page.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 23 Door Assembly Parts Note: The entire door, assembled, can be ordered (see page 35).
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 24 Door Switch Parts 5 2 3 4 1 6 8 7 Note: The entire door switch, assembled, can be ordered (see page 35). Key 1 2 3 4 5 6 7 8 Part Number 1185070 1185071 1185195 1146320 1177081 1177082 PH-292 6600402 PAGE 38 OF 44 Qty 1 1 1 2 1 1 1 1 Description ARM, DOOR SW SWING STRATOSTEAM BRACKET W/A, STRATOSTEAM, DOOR SWITCH SWITCH, DOOR, SPDT, 15 AMP SUBMINIATURE SCREW, 6-32 × 1 ROUND HEAD PIN, .
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 25 Control Panel Parts Key Part Number Qty 1-17 1185039 1 1 1170337 1 2 1188947 1 3 1189024 1 4 1185205 1 5 1170350 2 6 1178388 1 7 1177770 1 8 1177865 1 9 1178276 1 10 1178549 1 11 1185056 1 12 1183429 2 13 6600430 2 14 1178535 1 15 1146320 2 16 1175712 1 17 1178341 1 18 1185080 1 19 1185031 1 20 1178393 1 * 1185161 1 * Not shown on drawing.
SERVICE STRATOSTEAM COUNTERTOP STEAMER Figure 26 Heating Cartridges, Thermostats, and Contactor Parts Key 1 2 3 4 * Quantity* Description 3EZ 5EZ CONTACTOR 208-240V 1181032 1 1 HEATER CARTRIDGE, 208V 60HZ (for Model STRE-3) 1181501 6 HEATER CARTRIDGE, 208V 60HZ (for Model STRE-5) 1181771 6 HEATER CARTRIDGE, 220V 50/60HZ (for Model STRE-3) 1181502 6 HEATER CARTRIDGE, 220V 50/60HZ (for Model STRE-5) 1181772 6 HEATER CARTRIDGE, 240V 60HZ (for Model STRE-3) 1181503 6 HEATER CARTRIDGE, 240V 60HZ (for Model
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 27 Water-Train Parts See parts list on previous page. Water Train Parts See drawing on following page. Key 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Part Number 1176385 1185292 1184260 1176384 1174933 1187477 1189315 1189314 1178552 1189006 1189005 1189022 1185106 1146910 1146805 Qty 4 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description FITTING, 1/8NPT × 3/8CC STRAIGHT TUBE, FLEX .
SERVICE STRATOSTEAM COUNTERTOP STEAMER Cabinet Base Parts See drawing on following page. Key Part Number Qty 1 1188933 2 2 1188934 2 3 1183987 2 * 1182637 2 4 1183985 1 5 1183983 1 6 1183984 1 * 1183986 1 7 1184527 1 8 1185144 1 9 1188936 1 10 1188935 2 11 1172650 4 12 1146500 16 13 1146201 16 14 1174260 1 * 1174262 1 * Not shown on drawing.
STRATOSTEAM COUNTERTOP STEAMER SERVICE Figure 28 Cabinet-Base Parts See parts list on previous page.
STRATOSTEAM COUNTERTOP STEAMER StratoSteam Countertop Steamer Models STRE-3EZ and STRE-5EZ A product with the Southbend name incorporates the best in durability and low maintenance. We all recognize, however, that replacement parts and occasional professional service may be necessary to extend the useful life of this appliance. When service is needed, contact a Southbend Authorized Service Agency, or your dealer.