Use and Care Manual

00.633.5096
Problem Cause Solution
Heater is on but no flame or low
flame intensity.
Flame adjusting knob is at low setting. Turn the knob to maximum setting.
Loose wiring at the wall power outlet. Contact a qualified electrician.
Flames are frozen.
Loose wiring at the wall power outlet.
Check all wiring for loose
connections. Contact a qualified
electrician.
Flame element is not attached to the
motor.
Contact SEI customer service
Rotation motor is defective. Contact SEI customer service
Excessive noise in the lower portion
of the heater.
Flame element isn't seated properly. Contact SEI customer service
Motor is defective. Contact SEI customer service
"HEATER POWER" switch has been
flipped in the on position, but there is
no airflow.
The air inlet or air outlet is completely
blocked.
Move the unit and make sure to
leave adequate space around it.
Remove the blockage on or in front
of the air outlet.
The heater system is over heated, the
temperature limit thermostat is cut off.
Check the air inlet and outlet. Turn
off the power switch and unplug it.
Wait ten minutes, then plug it back
in and turn the heater on again.
Fan Motor is defective. Contact SEI customer service
Fan blower is balanced badly. Contact SEI customer service