Full Product Manual
BUILT FOR DURABILITY. BUILT FOR RELIABILITY. BUILT FOR WORK.
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Southwire Tools & Assembled Products Division
Attn: Product Returns
840 Old Bremen Road
Carrolton, GA 30117
Phone Number: 1.855.SW.TOOLS
WARRANTY CLAIM INFORMATION/HOW DO YOU GET SERVICE?
For all warranty, customer service, and product return authorizations and inquiries, please contact Southwire’s Tools & Assembled Products at:
Southwire Tools & Assembled Products
Attention Product Returns
840 Old Bremen Road
Carrollton, GA, 30117
Phone Number: 1.855.SW.TOOLS
1. All warranty claims must be approved by Southwire’s Tools & Assembled Products Warranty Department prior to return of product.
If Southwire determines that a product is defective, Southwire will, at its option, repair or replace defective products or defective
product components, free of charge.
2. Upon approval, Southwire will issue a Product Return Authorization Form which will include instructions on how and where to return
the product. The product serial number and the original date of delivery must be set forth on the Product Return Authorization Form.
3. Southwire will cover standard freight charges (Courier Ground rate) incurred in connection with products that Southwire ultimately
determines to be defective.
4. All defective components and defective products that Southwire replaces under these Warranties will become Southwire’s property
and will be retained by Southwire.
REPAIR YOUR PRODUCT WHEN IT IS OUT OF WARRANTY
Southwire is happy to provide information about where a purchaser can send a product for repair at consumers’ own expense, please
contact 1.855.SW.TOOLS or visit www.southwiretools.com/tools/home.do for more information about servicing for Southwire Products.
Contractor Equipment | 05.12.2015 | R1
WARRANTY ON SOUTHWIRE ELECTRICIAN’S NON-ELECTRONIC HAND TOOLS
Southwire Company, LLC warrants this product to be free from defects in materials and workmanship for the life of the product.
This warranty does not cover normal wear and tear resulting from product use, nor does it cover damage arising out of misuse,
abuse, modication, and/or improper maintenance of the product. If the product breaches this warranty, Southwire will replace
the product free of charge. If Southwire no longer manufactures the product, then it will, at its option, replace the nonconforming
product with a substantially similar Southwire product or refund the purchase price. SOUTHWIRE MAKES NO WARRANTY THAT
THE PRODUCT WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. SOUTHWIRE MAKES NO OTHER WARRANTY,
EXPRESSED OR IMPLIED, OTHER THAN THE WARRANTY SPECIFICALLY SET FORTH HEREIN. SOUTHWIRE WILL NOT BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES FOR ANY BREACH OF THIS WARRANTY.
This warranty is void if this product is used for rental purposes. No product reseller is authorized to extend any other warranty on
Southwire’s behalf relating to this product, and no such reseller warranty will be binding on Southwire. If the product needs to be
serviced, please contact the Customer Service Department at 855-SW.TOOLS (855-798-6657) to obtain a return authorization from
Southwire. The sender is responsible for all shipping, freight, insurance, and packaging costs associated with sending a product to
Southwire. Southwire will not be responsible for lost or damaged products returned for service or returned under this warranty.
All products returned to Southwire under this warranty should be mailed to:
Southwire Tools & Assembled Products Division
840 Old Bremen Road
Carrollton, GA 30117
Phone Number: 1.855.SW.TOOLS
WARRANTIES
WARRANTIES