Full Product Manual

Warranty Claim Information/How Do You Get Service?
Sumner Manufacturing Co., LLC
7514 Alabonson Road
Houston, Texas 77088
Phone Number: 1.281.999.6900
Sumner – Canada
75 Saltman Drive, Unit 5
Cambridge, Ontario N3H 4R7
Phone Number: 1.519.651.5300
Sumner – U.K.
Unit 3 Kepton Road
Keytec 7 Business Park
Pershore Worcestershire
WR10 2TA, UK
Phone Number: [phone]
Sumner – Netherlands
Handelsweg 26
3881LS Putten
The Netherlands
Repair Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a product for
repair at consumers’ own expense, please contact 1.281.999.6900 or visit www.sumner.com
for more information about servicing for Sumner Products.
WARRANTY ON
SUMNER EQUIPMENT
What Does This Warranty Cover?
Limited Lifetime Warranty on Sumner Equipment
Under Sumner’s Equipment Limited Lifetime Warranty, Sumner Manufacturing Co., LLC
warrants that all Sumner Equipment will be free from manufacturer defects for a Limited
Lifetime except for moving parts deemed consumables from the date of the original end
user’s purchase. Products deemed as consumable products, components and parts such
as steel cables, rollers, bearings, wheels, lift mast sections components are excluded from
this Limited Lifetime Warranty and are subject to One -Year Limited Warranty terms. Sumner
electrical components are excluded from this Limited Lifetime Warranty and are subject to
One -Year Limited Warranty terms. Under this Limited Lifetime Warranty, the following are
also excluded, and Sumner will have no liability for any of the following: normal wear and
tear resulting from product use and damage arising out of misuse, abuse, modification, and
improper product maintenance. This warranty also does not cover Sumner’s Equipment
products that have been modified by any party other than Sumner or its authorized
third-party designee. This Limited Lifetime Warranty is not transferrable to or enforceable by
any person other than the product’s original end user.
Three-Year Limited Warranty on Pallet Jacks and Hydraulic Tools
Under Sumner’s 3-Year Limited Warranty, Sumner Manufacturing Co., LLC warrants that all
Sumner Pallet Jacks and Hydraulic Tools will be free from manufacturer defects for a period
of three (3) years from the date of the original end user’s purchase. Under this Three-Year
Limited Warranty for Pallet Jacks and Hydraulic Tools, the following are excluded and
Sumner Manufacturing Co., LLC will have no liability for any of the following: normal wear
and tear resulting from product use and damage arising out of misuse, abuse, modification,
and improper product maintenance. This warranty also does not cover Pallet Jacks and
Hydraulic Tools that have been modified by any party other than Sumner Manufacturing Co.,
LLC or its authorized third-party designee. This 3-Year Limited Warranty is not transferrable
to or enforceable by any person other than the product’s original end user.
One-Year Limited Warranty on All Products
Under Sumner’s 1-Year Limited Warranty, Sumner Manufacturing Co., LLC warrants that all
products will be free from manufacturer defects for a period of one-year from the date of the
original end user’s purchase. Under this 1-Year Limited Warranty, Sumner Manufacturing
Co., LLC will have no liability for any of the following: normal wear and tear resulting from
product use and damage arising out of misuse, abuse, modification, and improper product
maintenance. This warranty also does not cover Sumner Equipment that has been modified
by any party other than Sumner Manufacturing Co., LLC or its authorized third-party
designee. This 1-Year Limited Warranty is not transferable to or enforceable by any person
other than the product’s original end user.
1. All warranty claims must be approved by Sumner’s Warranty Department prior to return of
product. If Sumner determines that a product is defective, Sumner will, at its option, repair or
replace defective products or defective product components, free of charge.
2. Upon approval, Sumner will issue a Product Return Authorization Form which will include
instructions on how and where to return the product. The product serial number and the
original date of delivery must be set forth on the Product Return Authorization Form.
3. Sumner will cover standard freight charges (Courier Ground rate) incurred in connection
with products that Sumner ultimately determines to be defective.
4. All defective components and defective products that Sumner replaces under these
Warranties will become Sumner’s property and will be retained by Sumner.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Exclusion of Incidental, Consequential, Indirect, Special and Punitive Damages
SUMNER MANUFACTURING CO. LLC MAKES NO WARRANTY THAT SUMNER MANUFAC-
TURING CO. LLC PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR
PURPOSE. SUMNER MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, OTHER
THAN THE RELEVANT WARRANTY SPECIFICALLY SET FORTH IN THIS WARRANTY
SECTION. SOUTHWIRE WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE DAMAGES FOR ANY BREACH OF THIS LIMITED
LIFETIME WARRANTY.
Phone Number: [phone]
For all warranty, customer service, and product return authorizations and inquiries, please
contact Sumner at:
31 32