Instruction Manual

22
AFTER SALES SUPPORT 0345 605 2069
TROUBLESHOOTING
The following chart lists problem symptoms, possible causes and corrective action, if your pole hedge trimmer does
not operate properly. If these do not identify and correct the problem, contact your service agent.
WARNING: Always switch the product off, disconnect it from power supply and let the product cool
down before performing inspection, maintenance and cleaning work!
Problem Possible cause Solution
Pole hedge trimmer does not
operate
Battery discharged Recharge battery; also see “
Charging The Battery Pack”
Battery not fully connected Ensure the battery pack release
button is fully locked
Machine head not assembled well
with the pole
Check to see if the machine head
and the pole are assembled in
place. Follow step 2 in TO AS-
SEMBLE THE POLE.
Pole hedge trimmer operates
intermittently
Internal wiring damaged Contact Helpline
0345 605 2069
On/Off switch defective
Motor runs but blades remain
stationary
Internal fault Contact Helpline
0345 605 2069
Cutting blade hot Cutting blade dull Have blade sharpened
Cutting blade is damaged Have blade inspected/overhauled
Too much friction, due to lack of
lubricant
Apply lubricant spray
Cutting time per battery
charge too low
Too much friction, due to lack of
lubricant
Apply lubricant spray
Blade needs cleaning Clean blade
Battery not fully charged Recharge battery; also see “
Charging The Battery”
The blades are running slow Battery discharged Recharge battery; also see “
Charging The Battery”
Battery stored outside of battery
temperature
Allow battery to warm naturally to
room temperature (within battery
operating temperature 10–45 ℃)
Battery charge indicator(a)
does not light up
Mains plug of battery charger not
plugged in (properly)
Insert mains plug (fully) into the
socket outlet
Socket outlet, mains cable or
battery charger defective
Contact Service Agent
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your
Local Authority or retailer for recycling advice.
ENVIRONMENTAL PROTECTION