Technical Manual

ATLAS 4500 Multimode Station Technical Manual December 2016 6-3
Returns for Repairs Section 6 - Technical Support and Service
6.2.1 Online Product Registration
EFJohnson offers greater convenience through online product warranty
registration. Registering EFJohnson products online allows customers to receive
warranty service and field service notices more quickly.
To register EFJohnson Technologies products online and ensure the covered
warranty:
Step 1 In your browser, go to http://www.efjohnson.com/.
Step 2 Click the Service & Support link.
6.3 Returns for Repairs
Before returning equipment for repair, contact the EFJohnson Customer Service
Department at the appropriate number shown in Table 6.1. They may be able to
suggest a solution to the problem, making return of the equipment unnecessary.
Repair service cannot be performed by customers and is not available through local
authorized EFJohnson Technologies land mobile radio service centers. The
equipment must be returned to the EFJohnson Technologies Repair Depot.
However, before returning equipment, contact the Customer Service Department
Repair Depot for the correct “Ship To” address.
6.4 Replacement Parts
Replacement parts can be ordered directly from the Service Parts Department. To
order parts by phone, dial the toll-free number and select the Orders and Parts
extension specified in Table 6.1. When ordering, please supply the part number and
quantity of each part ordered. EFJohnson dealers also need to give their account
numbers. If there is uncertainty about the part number, include the designator
(C512, for example) and the model number of the equipment the part is from.
You may also send your order by mail or fax.
Service Parts Department
EFJohnson Technologies
1440 Corporate Drive
Irving, TX 75038-2401
Fax: [phone]