Computer Accessories User Manual

Chapter 4. Warranty and Repair
41
Standard Repair Service for the RXT150
The standard return-to-factory service supplied with the standard warranty, as it
applies to the United States and the European Union, includes telephone access to a
Technical Support representative from 8:00am to 5:00pm local time Monday through
Friday, excluding Spectra Logic holidays.
Advanced Service Options for the RXT150
You may wish to purchase more advanced service options that go above and beyond
the standard one-year return-to-factory warranty that is provided with the RXT150. The
following options are available in the United States and the European Union. For more
information about these options, contact SpectraGuard Support.
Four-Hour Response On-Site Service
This service includes 24-hour telephone access to a Support representative seven days
a week, 365 days a year. Once a Support representative determines that the RXT150
requires repair, an on-site service provider will be dispatched and will arrive on site
within four hours.
Same Business Day On-Site Service with Four-Hour Response
This service includes 24-hour telephone access to a Support representative seven days
a week, 365 days a year. Once a Support representative determines that the RXT150
requires repair, an on-site service provider will be dispatched, Monday through Friday
from 8:00 a.m. to 5:00 p.m. Once dispatched, a field service representative will arrive
on site within four hours. Dispatches must be made by 1:00pm local time to assure
same business day response; otherwise, the response will be the next business day.
Next Business Day On-Site Service
This service includes telephone access to a Support representative from 8:00am to
5:00pm local time Monday through Friday, excluding Spectra Logic holidays. If the
Support representative determines that the RXT150 requires repair, an on-site service
provider will be dispatched for the following business day. Confirmation that on-site
repair is necessary must be established by 5:00pm (customer local time) for a field
service representative to be dispatched for arrival on the following business day.