SpectraLink 8020/8030 Wireless Telephone User Guide with Session Initiation Protocol (SIP) July 2008 Edition 1725-36165-001 Version B
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
About this Guide Thank you for choosing the SpectraLink 8020/8030 Wireless Telephones with Session Initiation Protocol (SIP)1. These handsets provide business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over your Local Area Network. Your handset can call other telephone numbers and extensions within your facility as well as any external telephone number. Your handset will only work within your facility when it is in contact with the LAN.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Related Documents SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP (1725-36038-001) SpectraLink 8020/8030 Regulatory Information (1725-36084-001) Available at http://www.polycom.com/usa/en/support/voice/wifi/spectralink_8030_wireless.html Customer Support Please contact your facility’s Network Administrator for support. You may also access the Polycom Knowledge Base at http://www.polycom.com/usa/en/support/voice/voice.
Contents 0 About this Guide ......................................................................3 Polycom Model Numbers..................................................................3 Related Documents.............................................................................4 Customer Support...............................................................................4 Icons and Conventions.......................................................................
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Lock Keys ...........................................................................................28 User Profiles.......................................................................................28 Phone Settings ...................................................................................31 Keypad Autolock ........................................................................31 Display Contrast..................................
Contents Resume a Call on Hold from Standby .....................................39 Navigate among Call Tabs.........................................................39 Forward Calls ..............................................................................40 Clear Forwarding on a Line.......................................................40 Do Not Disturb (reject all incoming calls) ...............................40 Clear Do Not Disturb .................................................................
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP 5 Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone.................................................................47 Make a PTT Call ..........................................................................48 Respond to a PTT Call................................................................48 End a Wait Period .......................................................................
1 Getting Started with your SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephone is a mobile handset that uses a call server (sometimes referred to as the PBX) and the Local Area Network (LAN) to connect to other telephones at your workplace and on the public telephone system. The handset gives you the freedom to roam throughout the workplace while providing all the features and functionality of a SIP desk phone.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Battery Packs Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of stand-by time. Stand-by time is when the handset is turned on, but not in an active call.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Take care not to short the battery contacts on the Battery Pack with metal objects such as coins, keys or paper clips. Shorting the contacts can cause permanent damage. Battery Pack removal and replacement To remove, press down on the latch on the Battery Pack on the back of the handset. The Battery Pack releases outward. To replace, slide the lip of the Battery Pack into the bottom of the cavity.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Features of your SpectraLink 8020/8030 Wireless Telephone The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s features using the illustration below and the following explanatory material. 12 1725-36165-001_B.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone 1. Earpiece —Delivers audio to the ear. 2. Screen —Displays information relating to the handset’s current mode. See Handset Modes below. 3. Softkeys —Four softkey buttons. A softkey label appears in the display area just above the corresponding softkey when the function assigned to that softkey is available. 4. Headset jack —Allows you to place and receive calls through a SpectraLink headset. 5.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP The Handset Display When first powered on, the handset screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, followed by two lines for the handset’s extension number and name, a line for date and time display, and a bottom row for softkey labels.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone System Icons Indicator Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range. The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation. The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Indicator Function audio disable. 16 1725-36165-001_B.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Softkeys Softkey << Name Cursor backward Displayed during… Entering a dial number. Press to… Move the cursor back one position. >> Cursor forward Entering a dial number. Move the cursor forward in alphanumeric mode. If the cursor is at the end of the line, adds a space character. Answ Answer Incoming call on the selected line. Answer the call (equivalent to START key). Bksp Backspace character Entering a dial number.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Softkey Rej Name Reject Displayed during… Incoming call on the selected line. Press to… Reject the incoming call. The SIP server will then redirect the call elsewhere, such as voicemail. Resm Resume In an active call and you have placed the call on hold, or in standby mode if any call is on hold. Resume a call that was previously placed on hold or that went on hold when another line was activated.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone should be registered but have failed registration for any reason are displayed in faded text and are not selectable from the menu. Exit the Line menu display by pressing a line number key to start a new call on the selected line and put any other call on hold, or by pressing the END key to exit without starting a new call. Press the More softkey to page through additional items on the Line menu.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Favorites menu The Favorites menu assists you in dialing by providing access to a predefined list of dial numbers. The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Handset Modes Standby mode (on-hook) In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and bandwidth. When an incoming call arrives, the handset rings and goes into active mode. Answer the call by pressing the START key, the Answ softkey or NavOK.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Configuration menu mode When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration menu mode. Message alert mode If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages.
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Accessories Carrying devices and headsets that are specifically designed for your SpectraLink handset may be purchased through your service representative. Carrying Options The following options are available for handset protection and easy handset carrying and removal. • Belt clip: Spring-loaded plastic belt clip that attaches to the back of the handset.
2 Customizing your SpectraLink 8030/8030 Wireless Telephone When the handset is in standby mode (on but not in use), press the Cfg softkey to display the configuration menu (“Config menu”). The handset cannot make or receive calls while in the Config menu. This menu allows you to set user preferences and display handset information. Check with your system administrator for specific features supported by your handset.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Config menu 2nd level 3rd level 4th level Silent Vibrate Loud Soft Custom Noise Mode 5th level 6th level Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Normal High Severe Ring in Headset Ring in Speaker Warnings Enable/Disable Key Tones Disable/Enable Phone Settings Keypad Autolock Disable 5 seconds 10 seconds 20 seconds Display Contrast Set Contrast Use Hearing Aid
Customizing Your SpectraLink 8020/8030 Wireless Telephone Config menu 2nd level 3rd level Push-to-talk Default Channel Channel 1 …. Channel 24 Subscribed Channels Channel 1 Channel 2 Channel 3 ….
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Toggle options Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press NavOK to activate the highlighted setting. For example, when predial is disabled, the info line displays Predial Disabled and the highlighted menu item is the Enable Predial option. Press NavOK to enable predial.
Customizing Your SpectraLink 8020/8030 Wireless Telephone Ring Settings The Ring Settings option allows the user to set the ring for three separate functions. Telephone Ring is used for usual telephony functions. Message Alert 1 and Message Alert 2 may be used to set different ringing patterns for custom applications. Telephone Ring The telephone ring setting allows the user to set a distinctive ring rhythm, tone, volume and sequence.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Message Alerts 1 and 2 Message Alerts are used by external applications such as nurse call systems. If such systems are installed in your facility, you may adjust their ring characteristics to differentiate them from other rings. Contact your system administrator to find out if these options are available. Noise Mode Provides options that describe the noise level in your environment.
Customizing Your SpectraLink 8020/8030 Wireless Telephone Phone Settings Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode. The automatic locking function of the keypad may be disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. Display Contrast The display may need to be adjusted for different lighting situations.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Push-to-Talk (SpectraLink 8030 Wireless Telephones only.) If the system administrator has configured the SpectraLink 8030 Wireless Telephones for PTT, they can be used like walkie-talkies. If the system administrator has disabled PTT, the PTT options will not appear in the Config menu. Default Channel Displays all enabled PTT channels. The default transmission channel is marked with a (*) to the left of the channel.
Customizing Your SpectraLink 8020/8030 Wireless Telephone System Info Displays the IP address of the highlighted menu item. The IP address appears in the upper portion of the screen below the words System Info. Phone IP Address Displays the IP address currently assigned to the handset by the SVP Server. Alias IP Address Displays the IP address used by the call server to send communications to and from the handset via the SVP Server SVP IP Address Displays the IP address of the SVP Server.
3 Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone Your SpectraLink 8020/8030 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. Only one call is active at any given time. The active call has audio associated with it.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • Adjust the speaker or headset volume • Mute/unmute a call • End the call • Change the profile • Open the Config menu • Turn on the backlight Turn the Handset On Press and hold the END key until two chirps sound. Turn the Handset Off Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off the handset. Lock the Keypad While in standby mode press the Cfg softkey, then press NavOK.
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone » Press the START key; press the Favr softkey; use the Nav cd keys to select the number or user from the list; press Nav OK to dial the number. 2. Listen for the ring to indicate the alerting of the called party. Note: Line 1 is the default line Example: Line 1 : [your dial number] to [dialed number] Spkr Hold Mute End Answer or Reject a Call When the handset rings, the line’s icon will flash.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP active call with established audio connection. The softkeys for Hold, Mute and End appear to the right of the Spkr softkey. Example: Line 1 : [your dial number] from [caller ID] Spkr Hold Mute End To reject a call: » Press the Rej softkey to reject the call and allow the SIP server to redirect the call elsewhere, usually to voicemail. Place a Call on Hold Press the Hold softkey.
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone Answer a Second Call When an incoming call occurs during an active call, the handset will play the second call ringing sound until: • the call is answered • the first call is terminated • the caller hangs up or • the call is transferred to voicemail. 1. Press the Nav f key to select the incoming call tab and view call details. (The original call’s audio remains active.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Forward Calls Calls may be forwarded on a per-line basis. The Line menu display will indicate if a line is forwarded by a > character followed by the destination address. • When a line is forwarded, the standby screen displays the forwarding status, unless the do-not-disturb feature is enabled. • If your handset has multiple lines, set or clear forwarding for each line individually. 1.
Using the Basic Features of Your SpectraLink 8020/8030 Wireless Telephone When the do-not-disturb feature is enabled, the standby screen will display Do Not Disturb. The handset will not ring for new incoming calls. Clear Do Not Disturb 1. Press START. 2. Press FCN. 3. Select the Do Not Disturb item from the menu and press NavOK. Redial the Last Number you Dialed 1. Press START. 2. Press the Redl softkey. 3. Verify that the displayed number is the one you want and the line number is valid. 4.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Adjust the Headset Volume While the headset is plugged in, press the up/down volume buttons on the side of the handset during the call. Mute/Unmute a Call Press the Mute softkey. When the handset is muted, the audio flowing changes to the audio receive-only icon . Press the Mute icon softkey again to restore audio pickup. End a Call Press the End softkey to maintain the active mode and view the active calls.
4 Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8020/8030 Wireless Telephone. This chapter contains instructions on: • Multiple line appearances • Using the Favorites menu • Transferring calls (blind and consulted) • Listening to voicemail • Activating installed custom applications Place a Second Call 1. To get a dial tone for the second call, press LINE and NavOK. a.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Place a Call on a Different Line 1. Press the LINE key. 2. Navigate to the desired line and press NavOK. 3. Dial the number. 4. Press START or NavOK to initiate the call. Place a Call from Favorites Menu 1. Press START. 2. Listen for dial tone. 3. Press the Favr softkey. 4. Use the Nav cd keys to navigate to the desired entry. 5. Select the entry by pressing NavOK. 6. Press START or NavOK to place the call.
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Example: Line 2 [your dial number] from [caller ID] Spkr Answ Rej 2. Press Answ or START to answer the incoming call and place the active call on hold. Pressing the Rej softkey will redirect the incoming call to voicemail or as otherwise programmed. Transfer a Call (blind) 1. While in a call, press FCN and then select the Transfer option by pressing key 1 or NavOK.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP 4. Inform the person on the other end that you would like to transfer the call. 5. Press FCN and select the Transfer option to transfer the call. 6. Press the END key to return to standby. Transfer an Active Call to a Call on Hold 1. Press FCN and then select the Transfer option by pressing NavOK. The active call will be placed on hold and its tab will display a transfer icon . 2. Navigate to the second call (already on hold). 3.
5 Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone The PTT feature allows SpectraLink 8030 Wireless Telephones to operate in a group broadcast mode called PTT mode. The handsets behave like walkie-talkies, where a single handset can transmit to multiple listeners. If the system administrator has disabled PTT, the PTT options will not appear in the Config menu.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • End a PTT call • Change the PTT volume • Answer a telephone call during a PTT transmission • Start a telephone call during a PTT transmission • Turn off PTT • Subscribe to additional PTT channels Make a PTT Call To call on the default channel, from standby mode press and hold the TALK button. Wait for the display to show Transmitting and then hold the handset approximately two inches from your mouth and speak.
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Transmit on the Priority Channel Press and release the TALK button. Select the priority channel from the list. Press and hold TALK, then speak. The priority channel takes priority over all other calls in progress. End a PTT Call Press the END key to exit the PTT call. Change the PTT Volume Press the up/down volume buttons on the side of the handset while transmitting or receiving a PTT call.
6 Charger Options Charger Models Three charger models are available for the SpectraLink 8020/8030 Wireless Telephone. The Single Charger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. The Quad Charger can charge up to four Battery Packs at a time. Any SpectraLink Battery Pack can be charged in any of these chargers.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Charging Status Indicators The handset display, and the LED (on the Dual and Quad Chargers), indicate that charging is occurring or completed, or that a Battery Pack failure has been detected. Handset Message/ LED Charging… Charging Status The Battery Pack is charging. LED Solid On Note that in the Dual Charger, the handset’s Battery Pack takes charging precedence.
Charger Options Single Charger The Single Charger is designed to allow the handset to remain operational through speakerphone or headset use while the handset’s Battery Pack is being charged. The handset may also be charged while it is in standby mode or turned off. Place the handset in the Single Charger facing forward. While the handset is charging in standby mode, it will display its extension number and Charging…. An animated battery icon will indicate that charging is in progress.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also charge an additional Battery Pack in the rear charging bay. The handset has charging priority when both slots are occupied. Place the handset in the front slot, facing forward. The Battery Pack alone snaps into the charging bay as shown in the illustration. The LED indicates the status of the Battery Pack in the rear bay.
Charger Options Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. A flashing LED may indicate a Battery Pack failure. Verify the condition of the Battery Pack by the following procedure before replacing it.
Cleaning and Drying the Handset The SpectraLink 8030 Wireless Telephones have been tested for resistance to cleaning chemicals per IEC 60068-2-74 (1999), Exposure of the 8020/8030 handsets to Lysol® or diluted bleach poses little risk of functional or cosmetic damage. 1725-36165-001_B.doc • Avoid dropping the handset or knocking it against hard surfaces. Carrying the handset in a holster or carrying case will help protect it. • There are no serviceable parts in the handset or chargers.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP If your wireless telephone interior gets wet, then do not try to accelerate drying with the use of an oven or a dryer as this will damage the wireless telephone and void the warranty. Instead, do the following: 1. Immediately power off the wireless telephone. 2. Remove Battery Pack from wireless telephone. 3. Shake excess liquid from the wireless telephone. 4.
Safety Information Chargers and Battery Packs It is normal for the Battery Pack to become warm when charging. Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. Do not place anything in the charger other than the handset or single Battery Pack as appropriate, to avoid bending the contacts. Bent contacts can keep the Battery Pack from charging. Only use SpectraLink Battery Packs with SpectraLink chargers.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Wireless Telephones WARNING: Changes or modifications to this equipment that are not approved by Polycom may cause this equipment to fail to comply with part 15 of the FCC rules, voiding the user’s authority to operate this equipment. WARNING: Polycom products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.
Safety Information Electromagnetic Interference and Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your handset in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information.
Safety Information Specific Absorption Rate (SAR) Information Your wireless telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies: • ANSI C95.
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC for each model. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for safe exposure.
Index B M Battery Packs .........................................................10 Low battery.......................................................10 Safety .................................................................57 Menus Config ................................................................23 Favorites ............................................................19 Function (FCN).................................................19 Line .........................................................
