User Manual

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11.Video recording and preview question answer:
1).If the "AMcap_H264_V1.5" program fails, please check the "Help" document
of "Tools":
① If you can not start the program, you can run the install_filter_32.bat or
(install_filter_64.bat) with 32-bit or 64-bit as administrator privileges, install the qcap
decoder, if the computer does not have the directx runtime library, please download
the directx runtime library to installation.
②If the prompt is missing XXX.dll, please unzip ffmpeg.rar and put the missing
XXX.dll in the AMcap_H264 software folder directory.
③Different versions of AMcap with different functions and interfaces. If you cannot
record, please turn off the "Preview" function before trying to record;
2). If the recorded file cannot be played:
①Please upgrade or replace other video players.
②If you are unable to record when recording a video, some AMcap versions cannot
preview the video and record the video at the same time. When recording the video,
cancel the "Preview" function and restart the recording of the video.
③Please try to close AMCAP after the recording video ends. Some versions of
AMCAP must closed after recording to save the recording.
3).There is no sound in your recorded video:
①Make sure to select "USB Live camera audio" as the recording device in the
"Devices" menu;
②AMcap does not choose "Capture Audio" before recording video;
③May be it is a player issue, please change the other video player.
④The PC system may be missing files or the sound card driver is abnormal. Please
contact the PC device system vendor.
⑤According to the above method, the video sound problem has not been solved.