User Manual

21
Note:
Webcam image is worse than local preview video during video call, It may be that the
network is congested, the video call program automatically compresses the image file
or reduces the resolution of the image, or you have chosen a lower video resolution
option.
7. Abnormal image during video communication
The other party cann‟t see our video when they initiate a video call.
①May be you have selected an audio call. Please re-initiate the video call.
②Webcam is disabled, such as: PC device manager or antivirus software disables
the external webcam.
③The webcam did not connected to USB port properly or the webcam connected to
front panel USB interface, please reconnect the camera to the rear USB interface of
the desktop computer or laptop USB interface.
④The computer does not recognize the webcam device normally. Please refer to part
2 "Computer can't detect webcam" to solve the problem.
⑤Camera is occupied by other video applications:
For example, the PC has installed a virtual camera application "Chromacam" or
"AMcap". In the camera setting of Chromacam software, the C922Pro camera is
selected. When you initiates a video call in Skype, "Chromacam" is still running in
the background and occupy the camera.Skype will prompts: "Cannot open the
video, Try to close other programs that may use the webcam". Please click
"Settings" > "Camera"in Chromacam software to disable the camera, then close
Chromacam program (or close "AMcap" video preview). Now, you can invite a video
call in Skype normally.