User Manual

34
Frequently Asked Questions
1.Troubleshooting for sounds, please refer to the relevant chapters of "Setting
up your webcam" and "Question answer for sound " in the <User Manual>.It is
including the following questions:
1).AMCAP cannot preview video and record sound.
2).I can't hear the other party's voice during communication.
3).During video calling, the voice of either or both parties is too small.
4).Speakers have whistling echo or interference during video call or standby
5).There is a sound interference during the video call.
6).It is poor sound quality and background sound during video calling.
7).You can also solve the problem according to the website on point 28 to point 32 of
the FAQ.
2.Troubleshooting for video, please refer to the "Computer can't detect
webcam","Video recording","Video recording question answer" in <User
Manual> related chapters or check as below.
1).A video recorded using AMCAP can‟t be displayed.
2).The images of our side are invisible when the other side initiates video
communication.Please refer to "No image during video communication"and
"Computer can't detect webcam" in <User Manual>.
3.The camera was obviously functional(seen in the system report as a
miscellaneous USB) but just won't turn on because it is not getting recognized
as a camera by apps like Facebook,Hangouts etc. You may try as followings:
1).Quit all apps that may try to use the camera;
2).Open Terminal,found in the /Applications/Utilities directory in OS X;