User's Manual

6. Service and support
Don’t perform any maintenance operations that aren’t de-
scribed in this user manual. Don’t disassemble the device
into its component parts to carry out repairs. The device
may only be repaired in authorized service centers.
Contact our supporting Philips part-
ners
If you have any questions about your SpeechOne or experi-
ence technical issues, contact one of our supporting Philips
partners. The local partner you purchased your SpeechOne
from will strive to answer your questions and to solve your
problem as soon as possible.
Troubleshooting
Find the most common problems you could encounter with
the SpeechOne in the following table. If you are unable to
solve the problem with the information below, contact the
supporting Philips partner you purchased the device from.
Problem Cause Solution
The
SpeechOne
is com-
pletely
without
function.
• Some com-
puter provid-
ers limit the
output power
of USB ports
to 100 mA.
These ports
may not pro-
vide enough
power for the
SpeechOne
to function
properly.
• Use a power
supply unit (The
power supply
unit is not inclu-
ded and needs
to be purchased
separately).
• Connect the
SpeechOne via a
self-powered
hub.
The
SpeechOne
doesn't re-
spond to
input com-
mands.
• The wireless
connection
to the dock-
ing station
may be inter-
rupted.
• Check the wire-
less connection.
• Move closer to
the docking sta-
tion.
• Start the pairing
process as de-
scribed in the
chapter Pairing
[12].
• The USB ca-
ble is con-
nected to the
wrong USB
port on the
docking sta-
tion (i.e. USB
port for
charging
marked with
5V DC).
• Disconnect the
USB cable from
the docking sta-
tion and connect
it to the USB port
for PC connec-
tion marked with
on the docking
station.
• Your comput-
er is in sleep
mode.
• Wake your com-
puter from sleep
mode.
Problem Cause Solution
• The battery is
empty.
• Charge the
SpeechOne.
• If none of the
solutions provi-
ded above solves
the problem, re-
set the wireless
connection. For
more informa-
tion, see Reset-
ting the wireless
connection [13].
The
SpeechOne
doesn't
switch on.
• The battery is
very low.
• Charge the
SpeechOne.
The
SpeechOne
doesn't
connect to
the docking
station.
• Pairings may
have been
reset or the
SpeechOne
has been
previously
paired with
another
docking sta-
tion.
• Start the pairing
process as de-
scribed in the
chapter Pairing
[12].
• If re-pairing
doesn't solve the
problem, reset
the wireless con-
nection. For
more informa-
tion, see Reset-
ting the wireless
connection [13].
The
SpeechOne
is connec-
ted to the
computer
but sound
will play on
the com-
puter’s
speaker
only.
• SpeechOne
is not selec-
ted as the
default play-
back device.
• In the Windows
sound settings,
select Speech-
One as the de-
fault playback
device.
The
SpeechOne
doesn't re-
cord sound.
• The input
level is too
low because
of the wrong
recording
source.
• In the Windows
sound settings,
select Speech-
One as the de-
fault recording
device.
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