User guide

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United States:
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822 USA
All other Products requiring warranty inspection or repair should be shipped to
the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822 USA
Please call 877-504-0233 or e-mail us at [e-mail]
with any questions or concerns regarding this product or warranty.
United Kingdom:
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call [phone] or e-mail us at [e-mail] with
any questions or concerns regarding this product or warranty.
Germany:
Electronics and engines requiring inspection or repair should be shipped to the
following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call [phone] or e-mail us at [e-mail] with any
questions or concerns regarding this product or warranty.
or damage to the Product or other property. This Product is not intended for
use by children without direct adult supervision. The Product manual contains
instructions for safety, operation and maintenance. It is essential to read and
follow all the instructions and warnings in the manual, prior to assembly, setup or
use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support
or repair. Once assembly, setup or use of the Product has been started, you must
contact Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions or
assistance, please direct your email to [e-mail], or
call 877.504.0233 toll free to speak to the product support department.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. A Service Repair Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please include a letter with
your complete name, street address, email address and phone number where you
can be reached during business days, your RMA number, a list of the included
items, method of payment for any non-warranty expenses and a brief summary
of the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written
on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying
the proof-of-purchase date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item
for repair you are agreeing to payment of the repair without notification. Repair
estimates are available upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover cards. If you choose to pay
by credit card, please include your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will be considered abandoned and
will be disposed of accordingly. Please note: non-warranty repair is only available
on electronics and model engines.