User Manual

EN
8
your local distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance. For questions or
assistance, please visit our website at www.horizonhobby.com, submit a Product Support
Inquiry, or call the toll free telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is available at http://www.horizonhobby.
com/content/service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along with instructions
for submitting your product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you can be
reached during business hours. When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a
LiPo battery, please contact the appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be serviced or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment
will be required without notifi cation or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for service you are agreeing to
payment of the service without notifi cation. Service estimates are available upon request.
You must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon for
service, you are agreeing to Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of
use and ownership. If received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging return shipment of the
un-serviced Product, through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant Product for a period of 60
days from notifi cation, after which it will be discarded.
10-2015