User Manual

SPMXSEM1040A / SPMXSEM1040B
© 2021 Horizon Hobby, LLC. Firma, EC3, IC3, and the Horizon Hobby logo are trademarks or registered trademarks of Horizon Hobby, LLC. The Spektrum trademark is used with permission of Bachmann Industries, Inc. Created 4/2021 171029, 171177
Firma
™
2-in-1 Crawler Motor + ESC
© 2021 Horizon Hobby, LLC. Firma, EC3, IC3, and the Horizon Hobby logo are trademarks or registered trademarks of Horizon Hobby, LLC. The Spektrum trademark is used with permission of Bachmann Industries, Inc. Created 3/2021 171029, 171177
Firma
™
2-in-1 Crawler Motor + ESC
Age Recommendation: Not for children under 14 years. This is not a toy.
NOTICE: This product is only intended for use with unmanned, hobby-grade, remote-controlled vehicles and aircraft. Horizon Hobby
disclaims all liability outside of the intended purpose and will not provide warranty service related thereto.
Improper gearing will cause excessive heat buildup in the motor
and speed control. Use your vehicle’s kit manual in order to find the
manufacturer’s recommended pinion size. It is best to monitor the
system’s operating temperature when you are operating on new
and different tracks or racing surfaces. Your system’s operating
temperature should never exceed 160° F (71° C). The best place to
monitor the system’s temperature is at the center of the end bell. If
the temperature is higher than 160° F (71° C) after a 5 minute run,
the gearing should be lowered (change to a smaller pinion gear).
CAUTION: Once the battery is connected to the system,
stay clear of the rotating shaft and pinion gear. Failure to
do so could result in personal injury.
SPMXSEM1040A SPMXSEM1040B
Continuous peak current 40A/160A 40A/160A
Main applications 1/10 rock crawler 1/10 rock crawler
LiPo/NiMH Cells 2-3S Lipo, 6-9 Cells NiMH 2-3S Lipo, 6-9 Cells NiMH
BEC output
6V/7.4V adjustable, continuous current 4A
(Switch mode)
6V/7.4V adjustable, continuous current 4A
(Switch mode)
Input plug IC3 IC3
Weight 201g (including wire plug) 201g (including wire plug)
Parameter setting SPMXCA200 Programmer Box Required SPMXCA200 Programmer Box Required
Motor KV 1400Kv 2300Kv
Diameter/length of Motor 37mm / 58mm 37mm / 58mm
Shaft diameter / exposed shaft length 3.175mm / 16mm 3.175mm / 16mm
Motor Poles 4 poles 4 poles
NOTICE
All instructions, warranties and other collateral documents are subject to change at the sole discretion of Horizon Hobby, LLC. For up-to-date
product literature, visit horizonhobby.com or towerhobbies.com and click on the support or resources tab for this product.
Meaning of Special Language
The following terms are used throughout the product literature to indicate various levels of potential harm when operating this product:
WARNING: Procedures, which if not properly followed, create the probability of property damage, collateral damage, and serious injury OR
create a high probability of superficial injury.
CAUTION: Procedures, which if not properly followed, create the probability of physical property damage AND a possibility of serious injury.
NOTICE: Procedures, which if not properly followed, create a possibility of physical property damage AND a little or no possibility of injury.
WARNING: Read the ENTIRE instruction manual to become familiar with the features of the product before operating. Failure to
operate the product correctly can result in damage to the product, personal property and cause serious injury.
This is a sophisticated hobby product. It must be operated with caution and common sense and requires some basic mechanical ability.
Failure to operate this Product in a safe and responsible manner could result in injury or damage to the product or other property. This
product is not intended for use by children without direct adult supervision. Do not attempt disassembly, use with incompatible components
or augment product in any way without the approval of Horizon Hobby, LLC. This manual contains instructions for safety, operation and
maintenance. It is essential to read and follow all the instructions and warnings in the manual, prior to assembly, setup or use, in order to
operate correctly and avoid damage or serious injury.
Specifications
Gearing
• Connect the receiver; Insert the servo connector coming from the
motor into the throttle channel of receiver.
• Connect the battery; The Firma 2-in-1 ESC motor has an IC3
battery connector. Connect a 2-3S LiPo Battery with an IC3 or EC3
connector when you are ready to operate your vehicle.
NOTICE: Do not connect a dedicated receiver battery to the
receiver along with the ESC. When the ESC is turned On it will
provide the receiver with 6V regulated power from the main
battery through the throttle connection. The ESC may be damaged
if the receiver is also connected to a dedicated receiver battery.
NOTICE: Always disconnect the battery from the system when
you have finished operating your vehicle. The system’s switch
only controls power to the receiver and servos. The system will
continue to draw current when connected to the battery, resulting
in possible damage to the battery through over-discharge.
Always ensure the mounting screws are long enough to properly
seat into the motor. However, ensure the screws do not enter into the
motor too far, which could cause damage.
The maximum depth that the mounting screws can enter into
the motor is approximately 3/16 in (5mm). We suggest using the
mounting hardware included with your vehicle. The use of screws
that are too long will damage the system and void any warranty.
When installing the motor into your vehicle, it is very important that
the gear mesh is correct and smooth with no binding. The vehicle’s
motor mounts usually feature adjustable slotted mounting holes so
that you can adjust the gear mesh properly.
Proper gear mesh (how gear teeth meet) is important to the
performance of the vehicle. When the gear mesh is too loose, the
spur gear could be damaged by the pinion gear of the motor. If
the mesh is too tight, speed could be limited and the system will
overheat. Insert a small piece of paper in between the pinion and
spur gears as you are installing them. Push the gears together while
tightening the screws that mount the system. When the mesh is at
the correct distance, remove the small piece of paper by rotating
the spur gear until the paper comes out. Check the mesh at multiple
points around the larger spur gear before finalizing the motor
mounting position.
Installing the System
Connecting the System
Problem Possible Cause Possible Solution
The ESC is not starting, and no status LED
is lit.
1. No power getting to ESC.
2. ESC switch was damaged.
1. Check all ESC and battery connections
and check the status of the battery.
2. Contact the Horizon Hobby Service center
After the ESC is powered on and finished
LiPo detection,the green LED flashed X
number of times, and then the red LED
flashed.
1. The ESC didn’t detect a throttle signal.
2. The neutral throttle value stored on your
ESC is different from the one stored on
the transmitter.
1. Check if the throttle wire is plugged in
backward or in the wrong channel, and
verify the transmitter has good batteries
and is powered ON.
2. Re-calibrate the throttle range after you
release the throttle trigger to the neutral
position.
The vehicle runs backward when you pull
the throttle trigger for forward.
The default motor direction doesn't match
your chassis.
Reverse the motor using the SPMXCA200
programmer box
The motor suddenly stopped or significantly
reduced the output in operation.
1. The control link receiver was influenced
by radio interference.
2. The ESC entered the LVC protection.
3. The ESC entered the ESC thermal
protection.
1. See your transmitter manual for more
information on troubleshooting the radio
link.
2. If the red LED keeps flashing indicating
the LVC protection is activated, replace
the battery.
3. The green LED keeps flashing indicating
the ESC thermal protection is activated.
Allow the ESC to cool before use.
The throttle response is bad close to neutral
and the vehicle wants to crawl.
1. Worn potentiometer on throttle
mechanism of the transmitter.
2. The ESC calibration was not proper.
1. Repair or replace your transmitter.
2. Re-calibrate the throttle range or fine tune
the neutral position on the transmitter.
When pressing the SET button to set the
throttle neutral position, the green LED didn’t
flash and no beep was emitted, or you were
unable to set the full throttle endpoint and
the full brake endpoint after the neutral
position was accepted.
1. The ESC throttle cable wasn’t plugged
into the correct channel on the receiver.
2. The ESC throttle cable was plugged in
backward.
3. The throttle range set on your ESC is
different from what your transmitter has
set.
1. Plug the throttle cable into the throttle
(TH) channel on your receiver.
2. Refer to your receiver manual to verify
proper connection.
3. Re-calibrate your transmitter to the ESC.
Automatic Motor Pairing (Optional)
If the motor has been subjected to severe impact or has abnormal heating and abnormal power output during operation, you will need follow
these instructions for automatic motor pairing.
1. Disconnect the throttle cable from the receiver, and remove the motor pinion.
2. Connect the battery, press and hold the power button. The switch for the ESC will flash red, then a short double flash that repeats after
about 8 seconds, then you can release the power button.
3. It will enter the automatic motor pairing process and the motor will automatically rotate (the greed light inside the ESC will flash at the
same time).
4. When the motor stops, the green led will turn on solid.
5. After the automatic motor pairing is completed, the ESC will self-check (power-on tones). Reconnect the throttle line and restart/repower
the ESC to operate normally.
IMPORTANT: Remove the motor pinion before performing the automatic motor pairing, if the drivetrain is connected it will prevent proper
operation.
Programming with the SPMXCA200 Smart Programmer Box
1. Connect the programming box to the switch.
2. Connect a battery to the ESC.
3. Power on the box and select the parameter with the SELECT button.
4. Change the values of the selected parameter with the EDIT button
5. Press the SAVE button to save the changes. The ESC requires a power cycle to
implement the saved changes.
Factory Reset
It is possible to restore the default values if necessary. After connecting the ESC to the programming card, press “RESET” key and then press
“SAVE” key to save, the factory settings can be restored.
After applying a factory reset, you must perform the calibration procedure before operating your vehicle.
Status LEDs
1. During the start up process;
• The red LED keeps flashing rapidly indicating the ESC doesn’t detect any throttle signal, or the neutral throttle value stored on your ESC
may be different from the current value stored on the transmitter. Redo the ESC calibration process if your ESC is flashing and not working.
• The green LED flashes a number of times, indicating the number of LiPo cells you have plugged in.
2. In Operation - What lights you should see.
Driving stage
• The throttle trigger is in neutral range, and the green light goes out.
• When forwarding, the green light flashes; when the throttle is at the end position of forward, the green light is always on.
• When reversing, the green light flashes; when the throttle is at the end position of backward and the max. reverse force is set to 100%, the
green light is always on
3. Error or Warning LED codes
• The red LED flashes a short, repeating single flash, indicating the low voltage cutoff protection is activated.
• The green LED flashes a short, repeating single flash, indicating the ESC thermal protection is activated.
• The green LED flashes a short, repeating double flash, indicating the motor thermal protection is activated.
Instruction Manual
Operation
1. Power ON your transmitter.
2. Connect a battery to the power connector coming from the motor.
3. Press and release the ON/OFF button to Power ON the vehicle.
4. The Motor will emit two tones to indicate 2S LiPo, and three tones to indicate 3S LiPo.
5. After operation, press and release the ON/OFF button to power OFF the vehicle, or unplug the battery.
IMPORTANT: Always unplug the battery after operation. If you leave the battery connected for an extended period of time, it will slowly drain
the battery to zero volts and cause permanent damage to your battery.
Programming Options
Programmable Item Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 Option 7 Option 8 Option 9
1. RPM/Throttle
Matching
Enable Disabled
2. Cutoff Voltage Disabled Low Medium High
3. Max. Forward Force 25% 37.5% 50% 62.5% 75% 87.5% 100%
4. Max. Reverse Force 25% 37.5% 50% 62.5% 75% 87.5% 100%
5. Drag Brake 50% 80% 95% 120% 135% 150% 165% 180% 195%
6. Drag Brake Rate Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 Level 9
7. Punch Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7 Level 8 Level 9
8. BEC Voltage 6.0V 7.4V
9. Motor Rotation CW CCW
1. RPM / Throttle Matching
The motor RPM will change when the vehicle encounters obstacles or terrain changes (RPM is based on the loads on the vehicle). This setting
manages how aggressively the ESC will change the RPM under load.
When the throttle input remains unchanged, setting this item to “Low” provides the feeling of a brushed motor. Setting it to “High” provides a
strong sense of speed-governing, making the vehicle maintain speed at a given throttle setting regardless of the resistance.
The default setting is enable.
2. Cutoff Voltage
Low Voltage Cutoff (LVC) for Lipo Protection. This item is mainly for preventing LiPo packs from being over-discharged. If the LVC is enabled,
the ESC will reduce the output to 50% and cut power 10 seconds later when the voltage goes below the cutoff threshold. The red LED will
begin a repeating single flash when the ESC enters LVC.
If the LVC is disabled, the ESC will not cut off the power when the voltage is low. We don’t recommend setting the LVC to “Disabled” when
using a LiPo pack, Without LVC it is easy for a LiPo battery to be damaged due to over-discharge.
• NIMH - For a NiMH pack, we recommend setting this item to “Disabled.”
• Cutoff Voltage - The ESC will set the cutoff for the pack based on the voltage the battery is at when the battery is connected.
3. Max. Forward Force
The power applied to the motor when the throttle trigger is at the full throttle position. You can reduce the value for better driving feel/control
when you drive a crawler over difficult terrain.
4. Max. Reverse Force
The power applied to the motor when the throttle trigger is at the full reverse position. We recommend using a low value for most drivers.
5. Drag Brake
Braking power when the throttle is at the neutral position. Higher drag brake values are used to provide a stronger hold or hill brakes.
IMPORTANT: Drag brakes will consume more power and heat will be increased, start with small values and use with caution. Improve
ventilation to ESC if heat is excessive.
6. Drag Brake Rate
This feature manages how rapidly the ESC applies drag brakes. Choose the drag brake rate from level 1 (very soft) to level 9 (very
aggressive); lower values ramp the brakes slower and prevent sudden stops or jerky stopping movements.
7. Start Mode/(Punch)
Set the punch from level 1 (very soft) to level 9 (very aggressive). This feature is very useful for preventing tires from spinning. Punch levels 7
and above require high discharge capable batteries. If the car stutters or suddenly loses power when accelerating it may indicate the battery
does not have adequate discharge capabilities for the application. Reduce the punch value, pinion gear size, or change to a higher C rated
battery.
8. BEC Voltage
• Option 1: 6.0V Appropriate for most standard servos. Not recommended for High Voltage (HV) servos.
• Option 2: 7.4V Appropriate for high voltage servos. Do not use this option with standard servos; it's possible a standard 5 – 6 Volt rated
servo will be damaged at this voltage setting.
9. Motor Rotation
Change this setting to reverse the motor rotation. Do not change wiring with this 2-in-1 motor/ESC system.
ESC Calibration
When using a new ESC it is important to calibrate it so the ESC matches the throttle range on your transmitter. If you install a new radio
system, or make changes to your throttle/brake values in your transmitter, you must redo the ESC Calibration Process. Failure to calibrate the
ESC to your radio system will result in the ESC not working correctly. Set the Fail Safe on your radio to a neutral position to ensure the motor
stops in the event of a signal loss.
1. Power ON your transmitter, and begin with throttle values at 100% for dual rates and travel, and at neutral for trim and sub-trim. Verify
there are no ABS braking functions activated before proceeding with calibration.
For transmitters without an LCD, turn the D/R knob to the max setting, and center the throttle trim.
2. Connect a battery to the ESC.
3. Press and hold the power button. The red LED on the ESC will start to flash and the motor will beep, release the power button (The ESC will
enter the programming mode if the power button is not released within 8 seconds).
4. With the throttle trigger and trim in the neutral position, press and release the power button. The Green LED will flash once and the motor
will emit one tone.
5. Pull the throttle trigger to full throttle, and press and release the power button. The Green LED will flash twice and the motor will emit two
tones.
6. Push the throttle trigger to full reverse, and press and release the power button. The Green LED will flash three times and the motor will
emit three tones.
7. Power OFF the system by pressing the ON/OFF button.
8. Power ON the system by pressing the ON/OFF button. The system is ready for operation
IC3 Main Power Connector
Power Button and Programming port
Throttle Connector
Warranty and Service Contact Information
1-Year Limited Warranty
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the
product purchased (the “Product”) will be free from defects in materials
and workmanship for a period of 1 year from the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized Horizon
dealer, (vi) Product not compliant with applicable technical regulations, or
(vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY
MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy
shall be that Horizon will, at its option, either (i) service, or (ii)
replace, any Product determined by Horizon to be defective. Horizon
reserves the right to inspect any and all Product(s) involved in a
warranty claim. Service or replacement decisions are at the sole
discretion of Horizon. Proof of purchase is required for all warranty
claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in
no event shall the liability of Horizon exceed the individual price of the
Product on which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no liability shall be
assumed nor accepted for any resulting damage or injury. By the act of
use, setup or assembly, the user accepts all resulting liability. If you as
the purchaser or user are not prepared to accept the liability associated
with the use of the Product, purchaser is advised to return the Product
immediately in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of
law principals). This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state. Horizon reserves the
right to change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This will
enable Horizon to better answer your questions and service you in the event
that you may need any assistance. For questions or assistance, please visit
our website at www.horizonhobby.com, submit a Product Support Inquiry, or
call the toll free telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have
any issue with a LiPo battery, please contact the appropriate
Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates are
available upon request. You must include this request with your item
submitted for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website http://www.horizonhobby.com/
content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product, through a
carrier of the sender’s choice and at the sender’s expense. Horizon
will hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
10/15
FCC Information
Supplier’s Declaration of Conformity
Firma 2-in-1 Crawer Motor + ESC
(SPMXSEM1040A / SPMXSEM1040B)
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must
accept any interference received, including interference that may
cause undesired operation.
CAUTION: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Horizon Hobby, LLC
2904 Research Rd.,
Champaign, IL 61822
Email: [e-mail]
Web: HorizonHobby.com
Compliance Information for the European Union
EU Compliance Statement:
Firma 2-in-1 Crawer Motor + ESC
(SPMXSEM1040A / SPMXSEM1040B); Hereby, Horizon
Hobby, LLC declares that the device is in compliance with the
following: 2014/30/EU EMC Directive; RoHS 2 Directive 2011/65/EU;
RoHS 3 Directive - Amending 2011/65/EU Annex II 2015/863.
The full text of the EU declaration of conformity is available at the
following internet address: https://www.horizonhobby.com/content/
support-render-compliance.
EU Manufacturer of Record:
Horizon Hobby, LLC
2904 Research Road
Champaign, IL 61822 USA
EU Importer of Record:
Horizon Hobby, GmbH
Hanskampring 9
22885 Barsbüttel Germany
WEEE NOTICE:
This appliance is labeled in accordance with European
Directive 2012/19/EU concerning waste of electrical and
electronic equipment (WEEE). This label indicates that this
product should not be disposed of with household waste.
It should be deposited at an appropriate facility to enable
recovery and recycling.
CAN ICES-3 (B)/NMB-3(B)
This device contains license-exempt transmitter(s)/receivers(s)
that comply with Innovation, Science, and Economic Development
Canada’s license-exempt RSS(s). Operation is subject to the
following 2 conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference
that may cause undesired operation of the device.
IC Information
Country of Purchase Horizon Hobby Contact Information Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd.
Champaign, Illinois
61822
USA
Horizon Product Support
(Product Technical Assistance)
[e-mail].
877-504-0233
Sales
[e-mail]
800-338-4639
European Union
Horizon Technischer Service [e-mail]
Hanskampring 9
D 22885 Barsbüttel,
Germany
Sales: Horizon Hobby GmbH [phone]