Users Manual Part 3

45
HDE 07.09.2020 732.22.110
9. Troubleshooting
If the faults cannot be remedied, contact your responsible DIALOCK technician or
www.hafele.com.
10. Reset
A reset is required for maintenance purposes or for remedying faults.
There are two reset options:
• Simple reset,
• complete reset.
Fault when opening Possible cause Remedy
Acoustic signal is heard
twice.
• User key is not authorised. • Program the user key.
 6. Programming user keys, page 36
LED does not change
from red to green.
• Distance between user key
and antenna too great.
• Observe the maximum distance of
25 mm between the user key and
antenna.
• User key is not authorised. • Program the user key.
 6. Programming user keys, page 36
• User key is not recognised. • Check lock installation conditions
 4.1 Installation references, page 32
Lock does not open. • User key is not authorised. • Program the user key.
 6. Programming user keys, page 36
• Locking mechanism sticks /
stiff.
• Lock is under tension. Check loading of
furniture item.
• Adjust locking mechanism. Note
adjustments and tolerances!
 4.1 Installation references, page 32
Fault when locking Possible cause Remedy
Lock does not close. • Lowering of locking
mechanism after loading
the furniture item.
• Adjust locking mechanism. Note
adjustments and tolerances!
 4.1 Installation references, page 32
• Closing mechanism
defective.
• Check closing mechanism.
• Batteries dead • Replace batteries
ins-src-732.22.110_EFL.book Seite 45 Donnerstag, 8. Oktober 2020 8:22 08