Installation Guide
24 1-800-732-0144
TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If they do not, please
contact the Customer Care Center at 1-800-732-0144, or visit our website at www.sportdog.com.
My dog is not responding when I press a
button.
• Check to see if the Collar Receiver has been turned on and the
Indicator Light is fl ashing.
• If your range has reduced from the fi rst time you have used it, please
check to see if the battery is low in either the Remote Transmitter or
Collar Receiver.
• Many factors can impact the range you have with the YardTrainer 350.
For a list of these factors, please refer to “How the System Works.”
• You can verify the Collar Receiver is delivering static stimulation to
your dog by placing the test light, enclosed in your kit, on the Collar
Receiver. Please refer to the “Test Light Instructions” section for details.
• Increase the Intensity Dial. Refer to “Find the Best Intensity Level for
Your Dog” for more information.
• Make sure the Collar Receiver’s Contact Points are placed snugly
against your dog’s skin. Refer to “Fit the Collar Receiver” for more
information.
• You may need to switch to the longer Contact Points included with your
system or trim the hair beneath the Contact Points.
• If you notice your operating time dropping to about half the original
time, your Collar Receiver battery needs to be replaced. Contact the
Customer Care Center to purchase a new one.
The Collar Receiver will not turn on. • Make sure the Collar Receiver has been charged. For the initial charge,
be sure to charge it for 24 hours. Future charges only take 12 hours.
The Collar Receiver is not responding to
the Remote Transmitter.
• Make sure the Remote Transmitter has been charged. For the initial
charge, be sure to charge it for 24 hours. Future charges only take 12
hours.
• Verify the Collar Receiver has been turned on and the Indicator Light is
fl ashing. Refer to “Turning the Collar Receiver On and Off .”
• Refer to “Match the Collar Receiver and Remote Transmitter.”