How to Guide

GEN1000 1000 Surge Watts/900 Running Watts Portable Generator 16
TROUBLESHOOTING
IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9436, Monday - Friday, 8 AM - 4 PM Central Time.
Symptom
Cause
Solution
Engine will not start.
Engine switch is set to "off."
Set engine switch to "on."
Fuel valve is turned to "closed."
Turn fuel valve to "open."
Choke is open.
Close the choke.
Engine is out of gasoline/ oil mix
Add gasoline/oil mix
Engine is filled with contaminated and/or old
fuel.
Drain fuel from the engine and add new
gasoline.
Spark plug is dirty.
Clean spark plug.
Spark plug is broken.
Replace spark plug.
Generator is not on level surface.
Move generator to a level surface to prevent
triggering the low oil shutdown.
Oil is low.
Add or replace oil.
Engine runs but there is no electrical output.
Circuit breaker is off.
Flip circuit breaker to "on."
Reset button is "off."
Push reset button to "on."
Bad connecting wires/cables.
Try a different extension cord.
Bad electrical device connected to generator.
Disconnect device, try connecting another
device.
Generator runs but does not support all
connected electrical devices.
Generator is overloaded.
Reduce draw on generator to within this
generator's rated wattage by reducing number
of connected electrical devices.
Short in one of the connected devices.
Disconnect any faulty or short-circuited
electrical loads.
Air filter is dirty.
Clean or replace air filter.
Do not secure the generator with a chain or rope, which would prevent it from being moved in an emergency.