User Manual

Chaos • 3www.sportwerksRC.com
Safety Precautions
This is a sophisticated hobby product and not a toy. It must be operated
with caution and common sense and requires some basic mechanical ability.
Failure to operate this product in a safe and responsible manner could result
in injury or damage to the product or other property. This product is not
intended for use by children without direct adult supervision.
The product manual contains instructions for safety, operation and
maintenance. It is essential to read and follow all the instructions and
warnings in the manual, prior to assembly, setup or use, in order to operate
correctly and avoid damage or injury.
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the product has been
started, you must contact Horizon Hobby, Inc. directly. This will enable
Horizon to better answer your questions and service you in the event that
you may need any assistance.
Questions or Assistance
For questions or assistance, please direct your email to
[e-mail], or call 877.504.0233 toll free to
speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please call for a Return
Merchandise Authorization (RMA). Pack the product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon Hobby, Inc. is not responsible for merchandise until it
arrives and is accepted at our facility. Include your complete name, address,
phone number where you can be reached during business days, RMA
number, and a brief summary of the problem. Be sure your name, address,
and RMA number are clearly written on the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-purchase date. Providing warranty conditions have
been met, your product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds
50% of the retail purchase cost, you will be provided with an estimate
advising you of your options. You will be billed for any return freight for
non-warranty repairs. Please advise us of your preferred method of payment.
Horizon Hobby accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. If you choose to pay by
credit card, please include your credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed of accordingly.
Electronics and engines requiring inspection or repair should be shipped to
the following address (freight prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring inspection or repair should be shipped to the
following address (freight prepaid):
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822