User's Manual

Technical Support
ZEN
®
serial numbers must be available to authorize technical support and/or
to establish a return authorization for defective units. The serial numbers are
located on the back of the Coverage Unit and the Network Access Unit, as
well as on the box in which they were delivered. Additional support information
may be obtained by accessing the Spotwave Wireless Inc. website at
www.spotwave.com
. To contact support by telephone, call your local
Spotwave vendor; or if you are
unable to reach your vendor, contact Spotwave
Wireless at
866-704-9750 .
Important Safety Information
Warning! For your safety, beware of power lines and
ensure appropriate safety measures are maintained at all
times during the installation of the ZEN equipment. If
equipment not shipped with the ZEN system is to be
used during installation or mounting, follow all equipment
manufacturer’s instructions in proper use to ensure injury
is avoided.
The Network Access Unit and Coverage Unit of the ZEN system are low power
transmitters. As with a cell phone antenna, avoid unneccessary contact with
the front of the units when they units are operating. Mount the units in a
location where people will not approach within 1 foot of the front of the
Network Access Unit or the Coverage Unit.
Warning! For your safety, do not connect or disconnect
the RF coaxial cable from the Network Access Unit or
Coverage Unit while the power is connected to the
Coverage Unit. Power to the Network Access Unit is
supplied from the Coverage Unit through the coaxial
cable. Connecting or disconnecting the coaxial cable
while the system is powered may result in electric shock or
damage to the equipment.