- Sprint PCS Connection Card User's Guide 550

Section 3: Using the PCS Connection Card
3F: Troubleshooting Tips (Notebook PC) 99
Error: When Clicking the Keypad, Nothing Happens
Error: Not In Service
The PCS Connection Manager Software displays the message “Not in service”.
Error: Not able to prepare data services (Windows 98 and 2000)
The PCS Connection Manager Software displays the message “Unable to
prepare data services.”.
Possible Causes Suggestions
•
KeyGuard is on.
•
Turn KeyGuard off. See page 74.
Possible Causes Suggestions
Inadequate signal strength may occur
for any of these reasons:
a.
You are outside the Sprint
Nationwide PCS Network.
b.
Your antenna is not attached or is
pointed in the wrong direction.
c.
You may be inside a building or
near a structure that is causing
radio interference.
a.
Verify that you are within the Sprint
Nationwide PCS Network. Coverage maps
are available at
www.sprintpcs.com
.
b.
Ensure your antenna is properly attached
and is perpendicular to the card. Re-orient
your antenna.
c.
Change your location.
Possible Causes Suggestions
•
You need to perform the high-
security 128-bit upgrades required
for IOTA execution.
•
Perform upgrades as described in the
release notes. Upgrades may be
downloaded from:
Windows 98 upgrade to IE6 installation:
http://www.microsoft.com/windows/
ie/downloads/ie6/default.asp
Windows 2000 High Encryption Pack:
http://www.microsoft.com/
windows2000/downloads/recom-
mended/enryption/default.asp