Sprint Mobile Broadband USB Modem by Sierra Wireless Compass 597 www.sprint.com © 2008 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. © 2008 Sierra Wireless. All rights reserved. Sierra Wireless, Compass, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. All other trademarks are property of their respective owners.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . ii How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Section 1: Introducing the Sprint Mobile Broadband USB Modem . . . . . . . 1 1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . .
2C. Using a Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Inserting the Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Removing the Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Section 3: Technical Specifications, Regulatory and Safety Information 21 3A. Technical Specifications . . . . . . . . . . . . . . . . . .
Welcome to Sprint Sprint is committed to bringing you the best wireless technology available. We built our network right from the start to give you what we believe you really want from a wireless service provider—clear connections, private communications, and time-saving features. This guide will familiarize you with your new Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions. Welcome and thank you for choosing Sprint.
Your Sprint Mobile Broadband USB Modem Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB modem offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free. We know you’re eager to start using your USB modem right away, and the sections of this guide are designed to help you do just that.
Section 1 Introducing the Sprint Mobile Broadband USB Modem
Section 1A Introducing the Sprint Mobile Broadband USB Modem ⽧ Your Sprint Mobile Broadband USB Modem (page 2) ⽧ TRU-Install (page 3) ⽧ Package Contents (page 3) ⽧ Care and Maintenance (page 4) This section introduces your Sprint Mobile Broadband USB modem, and describes what is included with your USB modem. Your Sprint Mobile Broadband USB Modem The Sierra Wireless Compass™ 597 USB modem is a dual-band wireless USB modem.
To install the drivers and software, you do not need an installation CD. Your USB modem uses the Sierra Wireless TRU-Install™ feature—the drivers and software are installed when you insert the USB modem into your Windows or Mac computer. Note To get the latest drivers and software, visit www.sprint.com/downloads.
Care and Maintenance As with any electronic device, the USB modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the USB modem: 䢇 The USB modem should fit easily into your USB slot. Forcing the USB modem into a slot may damage the connector pins. 䢇 Protect the USB modem from liquids, dust, and excessive heat. 䢇 When not installed in your computer, store the USB modem in a safe place. 䢇 Remove the USB modem before storing or transporting your computer.
Section 2 Installing and Using the USB Modem
Section 2A Installing the Software ⽧ Installing the Software on a Windows Computer (page 6) ⽧ Installing the Software on a Mac Computer (page 9) The installation process has two stages: 䢇 Installing the Software and Drivers — Insert the USB modem to install the drivers and the software (for Windows, see below; for Mac, see page 9). 䢇 Activating Your USB Modem — Start the software, and activate your account and configure the USB modem to use your account. For complete instructions, see the user guide.
Note Installing the Software Installing the Software and Drivers Windows Vista users: You must log in with administrative privileges to install the software and drivers. Windows XP users: You may need to log in with administrative privileges, depending on your Windows configuration. As part of the installation process you may be prompted to restart your computer; save any open documents. 1. If your USB modem has not yet been activated, ensure you are in the network coverage area (not roaming). 2.
Windows detects the USB modem and installs the drivers for it. This may take a few minutes. Once completed, the system tray may display “Your devices are ready to use” or “Your new hardware is installed and ready to use.” The LED indicator is lit (blue, or blinking amber). 4. If the Software Installation Wizard has not started automatically, in Windows Explorer browse to the entry (under My Computer) and run AppLaunch.
computer. Wait until your computer restarts. 11. Proceed to “Starting the Windows Software” on page 12. Installing the Software on a Mac Computer System Requirements The Sprint Mobile Broadband USB modem is supported on a MacBook™, MacBook Air™, MacBook Pro, PowerBook® G4, Power Mac® G5, or desktop iMac computer running Mac OS X version 10.4 or newer. To check your version, from the Apple menu ( earlier, then: 䊳 ) choose About This Mac. If your version is Visit www.apple.
Installing the Software and Drivers Note As part of the installation process you will be prompted to restart your computer; save any open documents. 1. If your USB modem has not yet been activated, ensure you are in the network coverage area (not roaming). 2. Remove the protective cap from the USB connector of the USB modem by placing your fingers on the side grips of the cap and carefully pulling the cap off. 3. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
Installing the Software 10. After the Applications window is displayed, click Continue. 11. In the Install Succeeded window, click Restart. 12. After your computer restarts, proceed to “Starting the Mac Software” on page 13. Section 2A.
Section 2B Using Your USB Modem ⽧ Starting the Windows Software (page 12) ⽧ Starting the Mac Software (page 13) ⽧ Activating Your USB Modem (page 13) ⽧ Viewing the User Guide (page 14) ⽧ Removing the USB Modem (page 14) ⽧ Attaching an External Antenna (page 15) ⽧ Contacting Sprint Customer Service (page 15) ⽧ Troubleshooting (page 16) Starting the Windows Software 䊳 Double-click the program’s icon [ ] on your desktop. – or – Select Start > All Programs > Sprint > Sprint SmartView.
Using Your Modem Starting the Mac Software If the Sprint SmartView software has not started automatically: 䊳 In Finder, choose Go > Applications, and then double-click Sprint SmartView. Activating Your USB Modem If your USB modem has not been preactivated or you have not activated it at the time of purchase, you must activate your account and configure the USB modem to use your account.
Viewing the User Guide The user guide provides detailed information on the Windows and Mac versions of the Sprint SmartView software. 䊳 In Windows, select Start > All Programs > Sprint > Sprint SmartView User Guide. – or – On your Mac desktop, double-click Sprint SmartView User Guide.PDF. Removing the USB Modem 1. Exit the Sprint SmartView software if it is open. 2.
You can improve the signal strength by attaching an external antenna with an SMK connector (sold separately). The recommended antenna is the 5-band blade antenna with SMK connector, available from www.sierrawireless.com. 1. If the USB modem is connected to your computer, remove it. 2. Gently flip open the unlabelled tab on the side of the USB modem. 3. Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the USB modem.
Troubleshooting For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see page 15). Problem/error Solution The USB modem has no power. Ensure the following: (The LED indicator is off.) 䢇 䢇 No service is available. Try the following: (The 䢇 LED indicator is off.) 䢇 䢇 16 The USB modem is properly inserted.
Using a Memory Card Section 2C Using a Memory Card (microSD) ⽧ Inserting the Memory Card (microSD) (page 17) ⽧ Removing the Memory Card (microSD) (page 18) With your USB modem and a microSD memory card (sold separately), you can store files (for example, files you download from the Internet) or transfer files (for example, images and music) between SD-compatible devices, without the need of another flash drive. Your computer recognizes the memory card as a removable storage device.
Note The formatting procedure erases all the data on the memory card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the memory card. Removing the Memory Card (microSD) Note The memory card can be easily damaged by improper operation. Please be careful when inserting, removing, or handling it. DO NOT remove a memory card while files are being accessed or transferred. Doing so will result in loss or damage of data. 1.
䢇 䢇 To avoid loss of data, DO NOT remove the memory card while files are being accessed or transferred. DO NOT turn off or restart your computer, or put it into standby mode, while using a memory card. Doing so will result in loss or damage of data. Section 2C.
Section 3 Technical Specifications, Regulatory and Safety Information
Section 3A Technical Specifications ⽧ LED Operation (page 22) ⽧ Radio Frequency and Electrical Specifications (page 24) ⽧ Software Specifications (page 25) ⽧ Environmental Specifications (page 26) ⽧ Mechanical Specifications (page 27) This section describes the LED indicators and various specifications of your Sprint Mobile Broadband USB modem. LED Operation Your USB modem has two LED indicators. They operate as follows: LED 22 State of LED Indicates Off The USB modem has no power.
State of LED Indicates Blue, blinking The USB modem’s firmware is being updated. Do not remove the USB modem. Amber, blinking The USB modem is searching for service. If this state persists, try the following: 䢇 䢇 䢇 Reorient your computer. If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer. Check with Sprint — a network or account problem may be preventing the USB modem from obtaining service.
LED State of LED Indicates Blue, blinking Sprint Power Vision® (1xEV-DO) coverage is detected. Ready to connect to the network; see the user guide. Blue, not blinking The USB modem is connected to the Sprint Power Vision (1xEV-DO) network and can send or receive data. Radio Frequency and Electrical Specifications 24 Approvals Compliant with: IS-2000 Release 1.
PCS: 1930 to 1989.95 MHz Cellular: 869.04 to 893.97 MHz GPS: 1575.42 MHz Channel spacing 1.25 MHz Frequency stability ±150 Hz Specifications Receive Software Specifications Position Location Mobile Station based Data service IS-707A Mobile IP Supported SMS (IS-637) Not supported FAX Not supported OMA-DM Supported OTASP (IS-683A, IS-683B, IS-683C) Not supported OTAPA Not supported PRL (preferred roaming list) Supported Authentication Supported Section 3A.
NAM Single Voice Not supported E911 Not supported TTY/Accessibility Not supported Environmental Specifications 26 Operating temperature -20 to +55°C Storage temperature -40 to +85°C Humidity 95%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating). Drop 1 m on concrete on each of 6 faces, 2 times Section 3A.
Dimensions (W x L x H) 28 mm x 62 mm x 11 mm Power button Not supported Headset jack Not supported LED Amber/blue Section 3A.
Section 3B Regulatory Information ⽧ Regulatory Notices (page 28) ⽧ Patents (page 31) ⽧ Trademarks (page 31) ⽧ Copyright (page 32) ⽧ Limitation of Liability (page 32) ⽧ Additional Information and Updates (page 32) This section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information. Regulatory Notices The design of the Compass 597 USB modem complies with U.S.
International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) FCC ID: N7NC597 CAUTION: The Compass 597 USB modem has been tested for compliance with FCC / IC RF exposure limits in the laptop computer(s) configurations with a horizontal USB slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇 Reorient or relocate the receiving antenna. 䢇 Increase the separation between the equipment and receiver. 䢇 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Portions of this product are covered by some or all of the following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830 6,876,697 6,879,585 6,886,049 6,968,171 6,985,757 7,023,878 7,053,843 7,106,569 7,145,267 7,200,512 7,287,162 7,295,171 D442,170 D459,303 D559,256 D560,911 and other patents pending.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated. All other trademarks are property of their respective owners. Copyright ©2008 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT and other trademarks are trademarks of Sprint Nextel. ©2008 Sierra Wireless. All rights reserved. Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
Important Safety Information Section 3C Important Safety Information ⽧ Important Notice (page 33) ⽧ Safety and Hazards (page 34) Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Safety and Hazards Do not operate the Sprint Mobile Broadband USB modem by Sierra Wireless (Compass 597 USB modem) in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband USB modem by Sierra Wireless (Compass 597 USB modem) MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.
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