Sprint Digital Voice Models DVP – 203 & DVP – 403 Quick Start Guide ® Item Number 699345
Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This guide is subject to change without notice, and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide. Further, the Voice Mail Manufacturer also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate.
Table of Contents Chapter 1: Introducing the Voice Mail System Welcome to Sprint® Digital Voice..................................................................................1 Hardware Requirement ....................................................................................................2 Software Requirement ......................................................................................................3 Default Voice Mail Setup ...........................................................
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Chapter 2: Installation Checklist Sprint® Digital Voice Automated Attendant: Welcome to Sprint Digital Voice Voice Mail & Automated Attendant for Your Phone System • Answers incoming calls with a recorded main greeting (also called an Instruction Menu). It typically begins with the phrase Thank you for calling XYZ company followed by a list of dialing options. If this default greeting is too generic, the Instruction Greeting can be customized at any time.
Chapter 2: Installation Checklist • Laptop Programming Guide This document details how to connect a laptop computer to Sprint Digital Voice. An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox. These programming options should not be used unless Sprint Products Group Technical Services request changes be made. Changing any default settings may alter the operation of the voice mail system.
Chapter 2: Installation Checklist Physical Dimensions Base Unit Height Width Depth Weight Wall or desktop mount 2.2 inches 11.1 inches 2.0 inches 2.0 pounds Power Requirements External Power Supply Height Width Depth Weight Wall transformer, 6 foot power cord 2.5 inches 2.25 inches 2.0 inches .90 pounds Regulatory Certifications United States Canada Warranty FCC part 68 ID#: EBZUSA-25267-VM-T REN: 1.1B UL: E96804 IC CS-03, 885 8871 A REN=0.
Chapter 2: Installation Checklist Default Automated Attendant Answering Default Automated Automated Attendant Dialing Menu • By default, the Automated Attendant answers with this recorded main greeting: Thank you for calling. If you are calling from a touchtone touchtone phone, please dial the extension number you wish to reach or dial zero for assistance. If you are calling from a Rotary Dial phone, please stay on the line for assistance. This greeting can be re-recorded at any time.
Chapter 2: Installation Checklist ® Before Installing the Voice Mail and Phone Systems Sprint Digital Voice is easy to install and maintain if the details of the installation are outlined before the phone or voice mail are installed. Before beginning the installation, talk with the customer and make sure that you have a complete understanding of how the customer wants the systems to function.
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Chapter 3: Getting the Voice Mail System Up and Running Protegé® System Equipment Requirements: STEP 1 • Check Equipment • Check the Installation and Maintenance Manual of the Protegé system you are installing to see that you have all of the equipment required. Plus, it contains the installation information needed to install the system. An analog station port from the phone system will be needed for each Voice Mail port. Note: On the Protegé 3x8 and CTX systems, this will be an Analog Adapter.
Chapter 3: Getting the Voice Mail System Up and Running Note: The LEDs are lit when: • the unit has power (Power LED). ® • Sprint Digital Voice is up and running (Voice Mail LED). • a particular Voice Mail port is busy (Port Status LEDs). Figure 2: Sprint Digital Voice Cabinet (Front Panel) 8 – ◆ – Getting the Voice Mail System Up and Running Issue 1.
Chapter 3: Getting the Voice Mail System Up and Running Phone System Safety Precautions: ® STEP 2 Observe Safety Precautions Before beginning installation of a Protegé phone system, read through Important Safety Instructions found in the Installation and Maintenance Manual. Sprint® Digital Voice Safety Precautions: • • • • • • • • • STEP 3 Install Your Phone System Do not expose this product to rain or any type of moisture. Do not locate the unit near heating appliances.
Chapter 3: Getting the Voice Mail System Up and Running To install Sprint® Digital Voice: STEP 4 1. Install Sprint Digital Voice 2. Mount Sprint Digital Voice on a wall, using the screw slots located on the bottom of the cabinet. Use the enclosed template as a guide when wall mounting. Make sure that the ventilation slots are not blocked. Position the cabinet so that the LEDs are not blocked from view. OR Place Sprint Digital Voice on any sturdy flat surface.
Chapter 3: Getting the Voice Mail System Up and Running STEP 5 Connect Sprint Digital Voice to Your Phone System To connect Sprint® Digital Voice to a Protegé® system: 1. 2. 3. 4. Plug one end of a modular line cord into Voice Mail Port 1 on Sprint Digital Voice. See Figure 4. Connect the other end into the RJ11 modular jack that is connected to an analog port on the phone system (Note: on the 3x8 and CTX systems, this will be an Analog Adapter.
Chapter 3: Getting the Voice Mail System Up and Running ® STEP 6 Program Sprint Digital Voice for the Correct Phone System Protegé 3x8 is the default phone system for Sprint Digital Voice DVP - 203. Protegé CTX is the default phone system for Sprint Digital Voice DVP - 403 ® To change this setup, log onto the system administrator’s mailbox. At default that is either 10 or 201, depending on the Protegé system and Sprint Digital Voice.
Chapter 3: Getting the Voice Mail System Up and Running STEP 7 Program the ® Protegé Phone System for Voice Mail Mail Certain functions in the phone system require specific ® programming entries when integrated with Sprint Digital Voice. Note: If using a phone system other than Protégé, refer to the Release Notes for Software Versions and the Integration Guide for further options.
Chapter 3: Getting the Voice Mail System Up and Running Programming screen, use the Down Arrow to highlight the “Members” field and press the e key to proceed to the Hunt Group Member screen. Enter each extension’s directory number that will be a member of the Hunt Group. Exit the screen and Save. ® Protegé XTX This is for future development.
Chapter 3: Getting the Voice Mail System Up and Running 3. 4. If you want to use the default numbering, proceed to STEP 9. If you want to create ranges of Subscriber Mailbox numbers, see the document, Using a Laptop with Sprint Digital Voice. Voice When you are finished changing ranges of mailbox numbers, go to STEP 9 below.
Chapter 3: Getting the Voice Mail System Up and Running Call in on one of your outside lines, and wait for the Automated Attendant to answer. STEP 11 The Automated Attendant will say the following main greeting, which is called an Instruction Menu: Thank you for calling. If you are calling from a touchtone phone please dial the extension number you wish to reach or dial 0 (zero) for assistance. If you are calling from a Rotary Dial phone, please stay on the line for assistance.
Chapter 3: Getting the Voice Mail System Up and Running STEP 13 Set Up System Administrator’s Mailbox You may want to set up a system administrator’s mailbox for technicians. This allows remote access to the system. By default, the lowest numbered mailbox on the system is the System Administrator’s mailbox.
Chapter 3: Getting the Voice Mail System Up and Running • • • • • • • • • Set date and time. Set answer schedule table with holiday schedule. Set each dial action table that is used. Record main greetings Disable mailboxes that are not in use. Be sure to set each unused mailbox’s Message Limit to zero (0). If message wait indication is desired, make sure that port 2 on ® Sprint Digital Voice unit is connected.
