Sprint Mobile Broadband Express Card by Novatel Wireless Merlin™ EX720 www.sprint.com © 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. Part No: 90024943 Rev. 1.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Sprint Mobile Broadband Express Card Basics 1 1A. Introducing the Sprint Mobile Broadband Express Card 3 Your Sprint Mobile Broadband Express Card . . . . . . . . . . . . . . . . . .4 Express Card Broadband Wireless Modem . . . . . . . . . . . . . . . . . . . .5 Package Contents . . . . . . . . . . . . .
Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Problem Causes and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Reinstalling the Sprint Mobile Broadband Express Card Driver 70 Resolving Resource Conflicts . . . . . . . . . . . . . . .
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Sprint National Network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband Express Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction This User Guide introduces you to Sprint service and all the features of your new Sprint Mobile Broadband Express Card.
Section 1 Sprint Mobile Broadband Express Card Basics
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Section 1A Introducing the Sprint Mobile Broadband Express Card In This Section Your Sprint Mobile Broadband Express Card CDMA Networks Express Card Broadband Wireless Modem Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband Express Card, the materials included with your card, and an overview of the sections in this User Guide.
Your Sprint Mobile Broadband Express Card Your Sprint Mobile Broadband Express Card connects to an Express Card slot and functions as a wireless network EVDO device. This card allows you to: Access your company network. Send and receive email. Access the Internet. Access real-time visual maps, get driving directions, perform local business searches, and find nearby ATMs, gas stations, and restaurants even when you are uncertain of area ZIP codes.
email attachments easily and access online information when and where you need it most. The card runs on most current Windows-compatible laptop or desktop computers that have an Express Card slot, and it provides data transmission of up to 2.4 megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization). Tip: More information about CDMA networks is available on the CDMA Development Group Web site, www.cdg.org.
to launch an extranet client after you connect to the CDMA network. Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper located at: www.microsoft.
Package Contents Your Sprint Mobile Broadband Express Card package contains the following components: Sprint Mobile Broadband Express Card by Novatel Wireless Merlin EX720 A Guide to Using Your Sprint Mobile Broadband Express Card SM Sprint Connection Manager CD About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Express Card.
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Sec tion 1B Getting Started With Your Sprint Mobile Broadband Express Card In This Section Getting Started The Sprint Mobile Broadband Express Card Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband Express Card, including installing the Sprint Connection Manager Software and activating your account.
Getting Started Before you can begin using your Sprint Mobile Broadband Express Card, you must first: 1. Install the Sprint Connection Manager Software, including the Sprint Mobile Broadband Express Card driver software. 2. Activate your Sprint account (unless the Express Card has been preactivated). 3. Configure the Sprint Mobile Broadband Express Card to use your account.
Activating and Using Sprint Service Before using your Sprint Mobile Broadband Express Card, you must first set up your Sprint wireless network account. Call Sprint Customer Service If you will be using your Sprint Mobile Broadband Express Card primarily for business purposes, call 1-888-788-4727. If your card is intended primarily for personal use, call 1-888-715-4588.
Unless your card has been preactivated, the Sprint Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then start and guide you through the activation and configuration process. Care and Maintenance As with any electronic device, the Sprint Mobile Broadband Express Card must be handled with care to ensure reliable operation.
Section 2 Installing the Sprint Mobile Broadband Express Card
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Section 2A Installing the Sprint Mobile Broadband Express Card Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband Express Card Activating Your Sprint Mobile Broadband Express Card This section guides you through the steps necessary to install your Sprint Mobile Broadband Express Card and make it operational on your computer.
Getting Started Before you can use your Sprint Mobile Broadband Express Card, you must: 1. Install the Sprint Connection Manager Software, located on the installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.
System Requirements The Sprint Mobile Broadband Express Card is supported on the following operating systems: Windows® 2000 Windows® XP To install and run the Sprint Mobile Broadband Express Card and accompanying Sprint Connection Manager Software, your system requires these minimum resources: CPU Pentium (166 MHz or higher) Card Slots Express Card 34/54/card bay (requires card caddy accessory) Communications Ports 2 available; one modem and one serial Optical Drive CD-ROM I/O Resources 1 IRQ,
Installing the Sprint Connection Manager Software Follow the instructions below to install the Sprint Connection Manager Software from the installation CD. This process requires you to restart your computer at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint Connection Manager Software automatically determines your computer’s operating system and installs all appropriate software.
4. Click Restart or Finish to complete installation of the Sprint Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint Connection Manager by clicking the Sprint Mobile Broadband (Novatel Wireless) desktop icon. 5. The Sprint Connection Manager starts and the Insert your device... dialog appears. (Do not Insert the card until instructed to do so by Sprint Connection Manager.) 6.
9. Windows detects the new hardware (Sprint Mobile Broadband Express Card) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard starts, depending on your operating system. (For additional information about driver installation, See “Reinstalling the Sprint Mobile Broadband Express Card Driver” on page 70.) 10. Follow the prompts to allow the wizard to install the drivers. 11. Click OK when you are notified that the installation is complete.
five minutes. You may stop the installation at any time by clicking Cancel. Caution: Do not remove the card from your computer until the installation process is complete. Interrupting this process may cause permanent damage to your card. 3. Once the firmware has been successfully downloaded, a confirmation screen appears. Click OK to return to the Sprint Connection Manager main user interface. 4. When the firmware update is completed, it will reset the card.
Note: The card should fit snugly, but you should be able to insert or remove it easily from your computer’s Express Card slot or card bay. A portion of the card (the black section) will remain outside the Express Card slot or card bay. This section contains the card’s antenna and the LED (light emitting diode). Because the card is not entirely contained in your computer’s Express Card slot, it is important to remove the card when transporting your notebook or Tablet PC.
Removing the Sprint Mobile Broadband Express Card 1. Close the Sprint Connection Manager program if it is running. There are three ways to close the program: Click the close icon on the interface. – or – Right-click the Sprint Connection Manager system tray icon and select Exit from the menu. – or – Click Menu in the upper left-hand corner of the Sprint Connection Manager window and select Exit.
2. Remove the card from your computer’s Express Card slot by gripping the card on both sides and pulling straight out to avoid damaging the modem’s antenna. Activating Your Sprint Mobile Broadband Express Card The final step to making your card operational is configuring it to use your account. Tip: For an overview of account activation and configuration, see “Activating and Using Sprint Service” on page 11. If you purchased a preactivated card, this step is not necessary.
3. Call Sprint Customer Service to set up your Sprint wireless network account. If you will be using your Sprint Mobile Broadband Express Card primarily for business purposes, call 1-888-788-4727. If your card is intended primarily for personal use, call 1-888-715-4588.
8. A confirmation screen appears. Verify that your phone number (MDN) and MSID (IMSI_S) are correct. Be sure to write these numbers down for future reference. Click Yes to continue. 9. You have now successfully completed the activation process. Click Finish to exit the Sprint Activation Wizard. Note: You may manually access the Activation Wizard from the Sprint Connection Manager. See “Sprint Connection Device Settings” on page 64. On completion of this step, your card is ready for use.
Sec tion 2B Sprint Connection Manager Software In This Section The Sprint Connection Manager Software The Sprint Connection Manager Software Window System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Menu Options and Settings This chapter outlines the Sprint Connection Manager Software interface for your computer including the components of the main window, button usage, system tray icons, and more.
The Sprint Connection Manager Software The Sprint Connection Manager Software allows you to manage and monitor the connection between your Sprint Mobile Broadband Express Card and the network. Use the software to: Determine your signal strength, roaming status, connection availability, and other network parameters. Initiate data calls. View call statistics.
To launch the Sprint Connection Manager Software: Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon on your desktop. – or – Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless). Depending on your settings in the Options window, the software starts automatically anytime you insert the Sprint Mobile Broadband Express Card.
The Sprint Connection Manager Software Window The Sprint Connection Manager Software features its own Custom Main Interface (CMI) window.
About the Interface The following application functions are available within the main window of the Sprint Connection Manager Software: Close: Closes the interface and exits the software. Go: Initiates a connection. Stop: Ends or cancels a connection. Minimize: Minimizes the interface to System Tray Mode. Menu: Provides access to tools and options settings. Message Area: Displays “Insert your device...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states.
The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Connection Manager Software menu. Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. The Links menu option and the Settings menu option both contain submenus. See Section 2C, Menu Options, beginning on page 41, for details on the Sprint Connection Manager options and settings.
The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the card status. (See “System Tray Icons” on page 38.) Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the card software from the Start menu. (See page 39 in this section.) You can also click the icon in the system tray.
Connection Status The Sprint Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint Connection Manager Software fails to detect your card, the message “Insert your Device...” is displayed. In this state, the GO button is disabled (grayed out) to indicate it cannot be engaged. Also, the signal strength and image compression icons also are not visible.
Connecting In this state, Sprint Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop. If you attempt to establish a Sprint Vision connection that requires a password, a dialog box appears. Enter the relevant information and click OK to continue the connection process. To cancel the connection, click Stop.
Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The following table lists the indicator area icons and explains the significance of each icon. Indicator Area Icons Icon Meaning The Signal Strength indicator uses bars to show the strength of the radio signal.
The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. GO – Ready to establish a connection. Click the button to start a connection. Stop – Once a connection is established, the Go button changes to read Stop. A connection is being established or is already established. Click the button to cancel or disconnect.
System Tray Icons The Sprint Connection Manager Software displays an icon in the system tray (which is usually located in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. Icon Meaning Connecting - Sprint Mobile Broadband Express Card ready for connection or currently making a connection. Connected - Connection established to the network and data transfer in process. Dormant - Connection established but no data transfer taking place.
Establishing and Terminating Connections The Sprint Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband Express Card by simply clicking the GO or Stop buttons. Sprint Connection Manager Software Menu Options and Settings Click the Menu button, located at the upper left of the interface (see page 29), to launch the Sprint Connection Manager menu. Menu options are described in Section 2C, Menu Options beginning on page 42.
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Section 2C Menu Options In This Section Overview of Menu Items Menu Item Details Settings The Sprint Connection Manager’s primary menu options allow you to manage your card’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.
Overview of Menu Items To display the Sprint Connection Manager’s primary menu, click the Menu button at the top left corner of the interface. The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information.
Menu Items Menu Item Description For more information, see: Alert Log View information on device errors or failures by date/time, alert, connection name, and type. Page 44 Connection History View information on data connections by date/time, type, and duration. Page 44 Device Info & Diagnostics View detailed information about the Sprint Mobile Broadband Express Card, software, and connections.
Settings Configure the Sprint Connection Manager Software to best suit your needs and preferences. Page 53 Exit Close the Sprint Connection Manager Software application. Page 23 Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: Select Menu > Alert Log. To clear the Alert Log: 1.
To display the Connection History: Select Menu > Connection History. For each message, the Connection History displays: The date and time the connection was initiated. The phone number dialed for data connections. The type of connection. The duration of the connection. Deleting Records To delete all records in the Connection History: 1. From the Connection History window, click Clear. 2. You will see a prompt: “Clear all entries from the Connection History?” Click Yes to delete all records.
To access the Device Info & Diagnostics menu: Select Menu > Device Info & Diagnostics. To view information about your system, including installed files: Click the System Information button. Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint Customer Service Representative to help them in troubleshooting your notebook.
The Privacy Consent Agreement screen appears (if this option is enabled or turned on). Please read the Privacy Consent Agreement carefully and select Accept to agree to the Privacy Consent Agreement terms or Do Not Accept to cancel the service. Note: If you do not wish to see the Privacy Consent Agreement, select the Do not show again check box. You can change these settings at any time by selecting (checking) this option from the Settings > Sprint Location Services menu.
measurements of signals from nearby cellular base stations (towers) and reports the time/distance readings back to the network, which are then used to triangulate an approximate location of the card. In general, at least three surrounding base stations are required to get an optimal position fix. Note: AFLT accuracy is limited by the geometry of the cell towers surrounding the card requesting location information.
Spint Nextel Location & Search Menu The Sprint Nextel Location & Search menu is displayed once service has been acquired (shown below). From this menu you can locate the nearest Sprint store, restaurants, banks, hotels, gas stations, or coffee houses by clicking one of the hyperlinks. Location-Based Service (LBS) Information Your exact latitude and longitude coordinates are shown in the box above the Sprint NEXTEL Logo along with the time service was acquired.
Sprint Nextel Location & Search menu options The Sprint Nextel Location & Search menu gives you the following options to choose from: Find Nearest To search for specific information you can type directly in the Find Nearest search box. Enter your search term and click Go. Finding a Sprint Store, Restaurant, Bank, Hotel, Gas Station, or Coffee House Click any of the hyperlinks to launch your Internet browser and perform a live search.
To check for software updates: Select Menu > Software Updates > Check Now. To enable or disable automatic monthly checks: Select Menu > Software Updates > Check for updates once a month. A check mark next to the option indicates that it is enabled. Click OK to save changes and exit the Software Updates dialog box. Links During an active Sprint Vision connection, this menu option provides a hyperlink to the Sprint Web site. To access this link, select Menu > Links > Sprint Web Site.
Settings The Settings window from the Menu allows you to configure the Sprint Connection Manager Software to suit your preferences. In the Settings window you can: Enable and disable several features, including Window Always on Top and Connection History, set program launch and customize connection settings. To access the Settings menu: 1. Click Menu on the Sprint Connection Manager Software interface. 2. Select Settings from the submenu.
Settings Window The Settings window contains three options: General Sprint Location Services Sprint Vision - Novatel Wireless or Sprint Data Link (depending on the type of connection). General To display the General settings options, select Menu > Settings > General. Then you can customize your Sprint Connection Manager by selecting the following options: Play Sound Effects – Select this check box to hear a clicking sound whenever an action is taken on the Sprint Connection Manager Software.
Sprint Location Services Settings To customize your Sprint Location Services settings, select Menu > Settings > Sprint Location Services, and then select from the following menu options: Enable Location On Device – Select this check box to have the location on your card enabled upon a successful connection to the Sprint network. You can disable this feature at any time for your privacy by deselecting (unchecking) the Enable Location on Device check box from this menu.
Sprint Location Services Dialog Box Mapping and Search Service The Mapping & Search Service section is used to set your connection preferences or service settings. You can select to connect to Microsoft Live, Map Quest, Yahoo! Maps, or Google Maps. This section lets you choose from the following options: Microsoft Live – Select the Microsoft Live option to have Sprint Connection Manager connect to Microsoft Live every time you perform a location search.
Map Quest – Select the Map Quest option to have Sprint Connection Manager connect to only MapQuest. You can disable MapQuest at any time if you are not connected to any network by selecting another option. Yahoo! Maps – Select the Yahoo! Maps option to have Sprint Connection Manager connect to only Yahoo! Maps. When you apply this option, the next time you make a connection and perform a location search Sprint Connection Manager will perform a location search for only Yahoo! Maps.
Location-Based Service Limitations You are allowed only one location fix per hour while indoors. Location mobility is not fully supported in this release. Please note the following: You must be in Sprint coverage area in order to obtain a location fix while indoors. You must also be connected to the Sprint Mobile Broadband network in order to acquire a location fix while indoors. Applying your GPS Mode Preference 1. Click OK or Apply on the Settings dialog box to set your mode preference. 2.
GPS Testing You can perform GPS preconnection tests before you connect to the Sprint network. Your card’s GPS receiver must be locked on to at least three orbiting satellites to calculate a 2D position (latitude and longitude) and track movement. When it is locked on to four or more satellites, the GPS receiver can determine your 3D position (latitude, longitude, and elevation). Note: Click the Test GPS button to perform the test.
Sprint Settings To customize your Sprint Vision - Novatel Wireless settings or Sprint Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options: Always Show Welcome Screen – Select this check box to have a welcome screen appear upon a successful connection to the network. Go Automatically When Ready – Select this check box to have Sprint Connection Manager automatically connect to the network when you insert your card.
Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband Express Card - Novatel Wireless EV-DO Network Adapter. Once Windows detects the new hardware, a “Found New Hardware” pop-up message will appear in your system tray followed by the “Ready to Use” message. Your Express Card must be activated with Sprint and you must be within the Sprint coverage area for your card to work.
connection Sprint Connection Manager will search for only 1xRTT networks. Note: Sprint Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to a 1xRTT network. 1xEV-DO networks always have priority. If a 1xEV-DO network is unavailable then Sprint Connection Manager will search for a available 1xRTT network.
The Roaming section gives you the following options to choose from: Sprint: Select the Sprint option to direct the Sprint Mobile Broadband Express Card not to roam. If this option is selected, you will not be able to roam off the Sprint network. This is the default setting. Automatic: Select Automatic to direct the Sprint Mobile Broadband Express Card to automatically search for any accessible network in the local area if you travel outside the service area.
Enabling and Disabling Roam Guard Check the Roam Guard box to have Sprint Connection Manager notify you each time you make a connection and roam outside the network. Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roaming rates may apply.” Press Roam to continue, or Cancel to close the data session. Tip: If you do not wish to see this message when you are roaming deselect “Roam Guard” by unchecking it.
Applying your Roaming Preference 1. Click OK or Apply on the Settings dialog box to reset your card. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” 2. Click OK to close the dialog box. 3. Wait for the card to reset. (This may take a moment.) When the device is reset the Go button will be visible and the Connection Manager User Interface will display “Disconnected.
Mobile Broadband Express Card phone number. (See the “Tip” on page 66.) To enable the lock feature: 1. Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint Connection Manager interface. 2. The Enter User Lock Code window appears. 3. Enter your lock code and click OK.
Tip: Your default lock code is the last four digits of your Express Card’s phone number. If you can’t recall your Express Card’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4PCS (4727). To change your lock code: 1. Select Menu > Settings > Sprint Vision - Novatel Wireless. 2. Click the Change User Lock button. The Change User Lock Code window appears.
Sec tion 2D Troubleshooting Tips In This Section Problem Causes and Suggestions Reinstalling the Sprint Mobile Broadband Express Card Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband Express Card and Sprint Connection Manager Software with your computer.
Problem Causes and Suggestions When properly installed, the Sprint Mobile Broadband Express Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. System resources required by the Express Card are being used by other devices. Network coverage is not available (either because you are outside the Sprint National Network or because of an account or network problem). This section describes how to diagnose and solve these and other problems.
Error: Splash Screen is Frozen The splash screen of the Sprint Connection Manager Software is frozen. Possible Causes Suggestions You may have a resource conflict. Restart your computer. If this does not resolve the problem, see “Resolving Resource Conflicts” on page 76. Error: Not in Service The Sprint Connection Manager Software interface displays the message, “Not in Service.” Possible Causes Suggestions Inadequate signal strength may occur for either of these reasons: a.
Error: Connection Gets Dropped When attempting a data connection with Sprint Connection Manager, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Possible Causes Suggestions The connection settings are not correct. 1. Click Start > Connect To > Sprint Vision - Novatel Wireless (or Sprint PCS Data Link) from the Windows start menu. 2. Click the Properties button on the connection settings dialog. 3.
Windows® 2000 To verify that the correct driver is installed: 1. Locate the existing driver. 2. Update the driver. To locate the driver: 1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. 2. 3. 4. 5. Double-click the System icon. Click the Hardware tab. Click the Device Manager tab. Locate the Sprint Mobile Broadband Card entries by using the “+” signs to expand the listings.
Card by observing which entries are affected when you disconnect and reconnect the card, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 59.) Updating the Driver 1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. 3. 4. 5. Right-click Novatel Wireless Expedite EV-DO Modem. Click the Properties button. Click the Driver tab.
Windows® XP To verify that the correct driver is installed: 1. Uninstall the existing driver. 2. Install the Windows XP driver from the Sprint Mobile Broadband Express Card installation CD. To uninstall the existing driver: 1. 2. 3. 4. 5. 6. Open the Control Panel by selecting Start > Control Panel. If “Pick a Category” is displayed, select Switch to Classic View. Double-click the System icon. Click the Hardware tab. Click the Device Manager button.
to disappear from the list. Reinsert the card again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Express Card by observing which entries are affected when you remove and replace the card, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 59.) 7. Right-click Novatel Wireless Expedite EV-DO Modem. 8. Select Uninstall from the pop-up menu. 9. Click OK to confirm the uninstall.
Installing the Windows XP Sprint Mobile Broadband Express Card Driver 1. If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. Remove and replace the Sprint Mobile Broadband Express Card to launch the Found New Hardware Wizard. 3. Select Install from a list or specific location (Advanced) on the first window of the Found New Hardware Wizard and click Next to proceed. 4.
Resolving Resource Conflicts Note: You must have your Sprint Mobile Broadband Express Card installation CD to complete this procedure. The Sprint Mobile Broadband Express Card requires these system resources: 1 IRQ. 4096 bytes of I/O space. 2 available communications ports (one modem, one serial). If these resources are not available to your card, you have a resource conflict. If another card device is installed, you may be able to free the necessary resources simply by ejecting the other device.
5. Locate the device that you want to disable: If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right-click the device you want to disable, choose Disable from the pop-up menu that appears, and click OK.
Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband Express Card. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. You can also save any of the messages on the Connection History screen to a log file that you can print out for your record.
Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing the Alert Log Select Menu > Alert Log from the Sprint Connection Manager Software interface. About the Alert Log The Alert Log displays a table with four columns: Date/Time, Alert, Connection Name, and Type. You can select entries by using the arrow keys on your keyboard or the mouse.
About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband Express Card. The tests automatically run when the window opens. To view your system parameters, including installed files: Click the System Information button.
Section 3 Sprint Power VisionSM
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Section 3A Sprint Power Vision In This Section Web Sprint Power Vision FAQs Sprint Power Vision brings you clarity you can see and hear, with enhanced, always-on advanced multimedia services like email and Web browsing that are easy to learn and simple to use. This rich, colorful graphic experience is a revolutionary way to look at wireless communications.
Web Accessing the Web To access the Web: 1. Start Sprint Connection Manager by double-clicking the icon on your desktop. 2. Click GO to launch your Sprint Power Vision connection. 3. Once your Sprint Power Vision connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator). Your User Name When you buy a Sprint Mobile Broadband Express Card and sign up for service, you're automatically assigned a user name.
Sprint Power Vision FAQs How will I know when my Express Card is ready for Sprint Power Vision service? Your user name (for example, bsmith001@sprint.com) will be displayed on the Sprint Connection Manager display screen. How do I sign in for the first time? You are automatically signed in to Sprint Power Vision services when you launch Sprint Connection Manager.
How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network? For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Section 4 Technical Specifications and Regulatory Information
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Section 4A Technical Specifications In This Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband Express Card.
Environmental Specifications Operating temperature 0° C to +55° C (32°F to 131° F) Storage temperature -20° C to +65° C (-4° F to 149° F) Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second Drop 1 meter drop, no damage – fully operational Mechanical Specifications Dimensions (W x D x H) 34 mm x 5 mm x 112 mm Weight 43 g (1.4 oz.
Software Specifications CDMA specification EVDO Rev A Data service Support SMS (IS-637) Currently not supported IOTA Support OTAPA (IS-683A) Support PRL (preferred roaming list) Support Authentication Support NAM 1 Mobile IP Support WNP (wireless number portability) Support Transmitter Specifications Type of multiplexing EVDO and 1xRTT Normal output power 7-10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919 MHz Frequency stability Compliant with CDG1 Bandwidth 1.
Receiver Specifications Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.
Miscellaneous Certification & Approval Section 4A: Technical Specifications FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.
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Sec tion 4B Regulatory Information In This Section Regulatory Notices WARNING (EMI) – United States FCC Information WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband Express Card.
Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesirable operations. In order to comply with FCC RF Exposure requirements, this device must be installed so that a minimum separation distance of 8.5mm (0.
WARNING (EMI) – United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Parts 2, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
Section 5 Safety and Terms & Conditions
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Section 5A Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband Express Card.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Safety and Hazards Do not operate the Sprint Mobile Broadband Express Card in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband Express Card MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.
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Sec tion 5B Terms and Conditions In This Section Subscriber Agreement: General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband Express Card.
Subscriber Agreement General Terms and Conditions of Service Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681. Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Basic Definitions In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc.
typically those you can access online (for example, picture/video Services, online forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges.
each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction.
materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credit Information We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies.
Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to make or delay payments.
designed exclusively for use on our network and in other coverage areas we make available to you. It will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number, identification number, e-mail address or other identifier we assign to you, your Device or your account.
depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Roaming “Roaming” typically refers to coverage on another carrier’s network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up.
storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.
referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks. You’re charged for all calls that connect, even to answering machines.
megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent.
also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an additional charge. If you choose internet billing, you will not receive paper bills. Your Payments; Late Fees Payment is due in full as stated on your bill.
taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges.
equipment, see our Acceptable Use Policy and Visitor Agreement at our Web site. Your Privacy You agree to the terms of our Privacy Policy, available at our Web site, when you use our Services. This policy may change from time to time, so review this policy with regularity and care.
911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional whirling phones, depending on a number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or the location of your Device.
INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice. We will contact you by letter to your billing address or on your Device.
resolution. Notice to you will be sent to your billing address and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration. (3) The FAA applies to this Agreement and arbitration provision.
Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
on your home phone or Device, by voice message on your Device or home phone, or by text message on your Device. Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the area code assigned to your Device, without regard to the conflicts of law rules of that state.
Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Index Numerics 1xEV-DO network 4 A Activation Wizard 64 Advanced Forward Link Trilateration 47 Alert Log 44, 79 C CDMA Networks 4 Close Button 33 Connection History 44, 78 Connection Preferences 60 Connection Status 34 Coordinates 49 D Detail Drawer 30 Device Info & Diagnostics 45, 79 Disable a Device 76 Disable Location on Device 54 Driver Installation 18 E Enable Location On Device 54 Enabling the Novatel Wireless Network Adapter (NDIS) 59 Environmental Specifications 90 Error messages 68 F Firmware Updat
Microsoft Live 55 Minimize Button 33 Mode 60 N NDIS 59 Network Adapter 59 Novatel Wireless Network Adapter (NDIS) 59 Number of satellites found 58 P Privacy Consent Message 46 R Radio Frequency Bands 4 Receiver Specifications 92 Roam Guard 63 Roaming Preference 61 System Requirements 17 T Transmitter Specifications 91 U Uninstalling Existing Driver 73 Updating the Driver 72 User Name 84 W Web Accessing 84 Welcome Screen 59 Y Yahoo! Maps 56 S Safety and Hazards 103 Service Settings 60 Signal Strength Indic
