User Guide 699030.qxd 8/9/00 1:47 PM Page 1 QUICK GUIDE TO FEATURE CODES Feature Code Feature ACCOUNT CODE ENTRY AGENT LOG OFF/ON F71 F91 (OFF) F*91 (ON) F55 F6* F54 F78 F95 (ON) F*95 (OFF) 5 F*#5 (INDIV.
User Guide 699030.qxd 8/9/00 1:47 PM Page 2 SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Contents chapter 1 Introduction 1. How To Use This Guide . . . . . . . .1 2. Your Keyset’s Parts . . . . . . . . . . . .2 3. Understanding the Lights . . . . . . .6 4. Understanding the Tones . . . . . . .7 5. Care Of Your Keyset . . . . . . . . . . .7 6. Your Protegé Phone System . . . . .8 chapter 2 Answering Calls 1. Answering Calls . . . . . . . . . . . . . .9 2. Call Pickup . . . . . . . . . . . . . . . . .10 3. Call Forward . . . . . . . . . . . . . . . .11 4. Avoiding Calls . . . . . . . . . .
Contents chapter 6 Convenience Features 1. Mute . . . . . . . . . . . . . . . . . . . . . .43 2. Reminder Service . . . . . . . . . . . .44 3. Speed Dial Numbers . . . . . . . . . .45 4. Group Listen . . . . . . . . . . . . . . . .47 5. Hunt Group Features . . . . . . . . . .48 chapter 7 Customizing Your Keyset 1. Three Features For Easier Dialing . . . . . . . . . . . . . . . . . . . . .51 2. Three Features For Easier Answering . . . . . . . . . . . . . . . . . .54 3. Security . . . . . . . . . . .
chapter one Introduction 1. How to Use this Guide Your Protegé keyset is the perfect tool for today’s workplace. This guide shows you how to set and use the many advanced and labor-saving features available to you. Some features are only available with specific software versions. If you are not sure whether a feature is available to you, please see your system administrator. Getting Started Read this chapter carefully; it contains some important safety instructions.
1 / Introduction 2.
1 / Introduction Clear Key Press the Clear key to cancel any task you are in the middle of performing, and to terminate a call. Do not press the Clear key to cancel a programming task if you are active on a call, as this will also disconnect you from your call. Dial Pad Use the dial pad to dial telephone numbers, and to enter feature codes.
1 / Introduction Function Key Most feature codes are set and cancelled by pressing this key followed by dialing one to four digits. Also use this key to access the speed dial numbers stored in the “upper” level of the dual function feature keys. Headset Jack (not all models) Enables you to connect a headset to your telephone. Hold Key Press this key to place a call on hold. Also use this key to conclude programming certain features.
1 / Introduction Speakerphone The speakerphone enables you to make hands-free calls. If your company does not have external paging equipment, pages may be broadcast over keyset speakerphones. Volume Keys Use the volume keys to regulate the volume of the ringer, the speaker, the handset, the headset, and of the group listen feature. Xfer/Conf Key Use this key when transferring calls, and when forming three- or four-party conference calls.
1 / Introduction 3. Understanding the Lights The lights on your keyset indicate the status of lines, features, and other extensions. The table below describes what each light indicates. The lights are situated beside each Feature key. Line keys are feature keys programmed to access outside lines. DSS keys are feature keys programmed to access other internal resources. Feature keys are feature keys programmed to activate specific features such as Do Not Disturb, Mute, and Call Forward.
1 / Introduction 4. Understanding the Tones This table will help you distinguish between the different ring tones you hear on your keyset. When setting and canceling features, listen carefully: a single ring (confirmation tone) confirms that you have completed a task; a double ring (error tone) alerts you that you have made a mistake.
1 / Introduction 6. Your Protegé Phone System Access To Features You may not be able to operate all the features in this guide exactly as written. If your company’s telephone system uses an early version of software, some features may offer fewer or different options, others may not be available at all. Also, a particular feature option may be included in your company’s system, but may not be programmed to operate at your extension.
chapter two Answering Calls 1. Answering Calls Answering Internal and Outside Calls Answering internal and outside calls is as easy as picking up the handset or pressing the Speaker key, if you have the Auto Answer feature set to “on” (see page 54). Otherwise, to answer a call you will need to press a feature key appropriate to the type of call: a line, line group, or overflow key for an outside call; an intercom key for an internal call.
2 / Answering Calls 2. Call Pickup Call Pickup lets you answer calls that are ringing at another location. Simply dial the loud bell directory number to answer a call at a ringing loud bell. Use Directed Call Pickup to pick up another ringing extension or a ringing virtual number. You specify (“direct”) the ringing location by dialing the directory number of the ringing extension or virtual number. Use Group Call Pickup to pick up a ringing extension that is within your work group.
2 / Answering Calls 3. Call Forward Call Forward gives you the ability to redirect calls from your extension to other extensions. Protegé gives you the flexibility to forward some or all of your calls to one or more extensions depending upon the situation. An example would be that you could set up your phone to forward all external calls directly to voice mail with intercom calls going directly to the operator. The three most commonly used forwarding options are Direct, Busy and No Answer.
2 / Answering Calls Cancel All Call Forwards FUNCTION 2 0 1. 2. 3. Keyset is idle or in use on a call. Press the Function key and then dial 20. Receive confirmation tone. Direct Call Forward FUNCTION 2 x 2 x x 1/2/3 FUNCTION [ 12 2 2 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 22. - or Press the designated feature key (FWD). 3. Enter the extension number to which you want to forward calls. 4.
2 / Answering Calls Busy Call Forward FUNCTION 2 x 1 x x 1/2/3 FUNCTION [ 2 1 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 21. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only - or Dial 2 to forward all calls - or Dial 3 to forward intercom calls only 5. Receive confirmation tone. To cancel 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [ 21. 3.
2 / Answering Calls FUNCTION [ 2 4 To cancel 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [24. 3. Receive confirmation tone. External Call Forward (ECF) FUNCTION 2 6 1 HOLD FUNCTION 2 6 2 HOLD FUNCTION [ 14 2 6 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 26. 3. Dial 1 followed by the outside telephone number to which you want to forward calls. 4. Press the Hold key to save your entry. 5.
2 / Answering Calls Follow Me Call Forward - Preset FUNCTION 2 x 5 x x 1/2/3 FUNCTION [ 2 5 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 25. 3. Enter the extension number to which you want to forward calls. 4. Dial 1 to forward outside calls only. - or Dial 2 to forward all calls. - or Dial 3 to forward intercom calls only. 5. Receive confirmation tone. To cancel 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [ 25. 3.
2 / Answering Calls 3. Avoiding Calls At times you may want to work at your desk without phone interruptions. In addition to Call Forward, you can choose from the following features to block some or all calls. Do Not Disturb (DND) blocks all calls to your telephone, making it appear to be busy to outside callers, and internal callers without display keysets. Internal users with display keysets will see that you are in DND mode.
2 / Answering Calls Forced Diversion FUNCTION 1. 2. 4 3. An incoming call rings at your extension. Press the Function key and then dial 4. - or Press the designated feature key (DND). Call diverts to the attendant. Agent Log Off/Log On FUNCTION 9 1 FUNCTION [ 9 1 To log off 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 91. 3. Receive confirmation tone. To log on 1. Keyset idle or in use. 2. Press the Function key and then dial [ 91. 3. Receive confirmation tone.
2 / Answering Calls 18 Protegé® Keyset User Guide - without display
chapter three Making Calls 1. Placing Intercom Calls You can reach any individual extension or group of extensions by dialing the appropriate directory number. Use the Voice to Ring Interchange feature to force an extension that is in Voice Call mode to ring. This is particularly useful in situations when the called extension is unattended, as it enables you to use any available messaging options, and to follow any No Answer Call Forwarding instructions that may have been set.
3 / Making Calls Voice to Ring Interchange (VRI) x x x 2 1. 2. 3. Dial the extension number. Receive confirmation “click” - no ring tone. Dial 2. Your call overrides the Voice Call Allow setting and rings through to the extension. Intrusion x x x 8 1. 2. Dial an extension. Receive busy tone. Dial 8. You intrude on the other extension’s call. You can speak to and hear both parties. Do Not Disturb Override x x 3 20 x 1. 2. Dial an extension. Receive busy tone. Dial 3.
3 / Making Calls 2. Off-Hook Voice Announce (OHVA) Use the OHVA feature when you want to interrupt a busy extension. To be able to perform an OHVA the called party must meet the following criteria: 1. The called extension must be an Executive or Executive Data keyset. 2. The called party must be using the handset. Your OHVA call will be connected through the speakerphone. 3. The called party’s keyset must be programmed to permit OHVA calls. Your system administrator can advise if this is the case.
3 / Making Calls 3. Placing Outside Calls If your company has different types of outside lines, your telephone system may use the Least Cost Routing feature to ensure calls are made using the cheapest possible route. You may be required to enter the Least Cost Routing feature code on some or all of your long distance calls. Alternatively, your system may be programmed to select the cheapest route automatically.
3 / Making Calls 4. Redialing Four redialing options are available to you; Last Number Redial, Automatic Busy Redial, Saved Number Redial and User Saved Number Redial. Last Number Redial (LNR) simply redials the last outside number dialed out from your keyset. By default, the Redial key is programmed for LNR. Automatic Busy Redial (ABR) also redials the last outside number dialed out from your keyset. It does it repeatedly for a specified number of attempts, or until it connects, whichever is shorter.
3 / Making Calls Automatic Busy Redial (ABR) FUNCTION 7 8 CLEAR To activate 1. Keyset is idle. 2. Press the Function key and then dial 78. To cancel 1. Press the Clear key. 2. Receive confirmation tone. Saved Number Redial (SNR) FUNCTION 5 1 FUNCTION 5 1 To save a number 1. Keyset is in use on a call. 2. Press the Function key and then dial 51. To dial the saved number 1. Keyset is idle. 2. Press the Function key and then dial 51. User Saved Number Redial (USNR) FUNCTION [ 2. 3.
3 / Making Calls 5. Dialing Speed Dial Numbers Any frequently dialed telephone number can be stored as a Speed Dial Number. Speed dial numbers are similar to the directory numbers you dial to access hunt groups, and other extensions. When you dial a speed dial number, Protegé dials out the corresponding telephone number. System speed dial numbers are shared by many extension users. Individual speed dial numbers are specific to your keyset.
3 / Making Calls 6. Special Dialing Your system administrator can confirm if your system uses pulse dialing, and whether you need to add any of the special dial characters (pause, flash, and wait-for-dial-tone). If your system uses pulse dialing for outside calls, you may need to use the Pulse to Tone Conversion feature to access remote equipment such as voice mail systems. Pulse to Tone Conversion 1. 2. 3. 4. [ Access an outside line key. Dial telephone number (in pulse). Dial [.
3 / Making Calls 7. Callback When you place an intercom call to a busy or unattended extension, you can request a callback and hang up. You then receive a callback when the busy extension becomes available, or when the unattended extension is next used (goes off-hook and back on-hook). You may also request a callback on a busy trunk or trunk route. Again, you receive a callback when the trunk or trunk route becomes available. The callback signal is two double rings.
3 / Making Calls Responding to a Callback To activate 1. Your extension rings. 2. Lift the handset. - or Press the Speaker key. 3. The call rings through to the extension. CLEAR To cancel 1. Press the Clear key. Placing a Callback to a Busy Trunk or Trunk Route x x 5 x To activate 1. Dial the outside line number. - or Dial the trunk route number. 2. Receive busy tone. 3. Dial 5. 4. Receive confirmation tone. Responding to a Trunk Callback 1. 2. 3. 28 Your extension rings.
3 / Making Calls 8. Camp On When you call a busy extension, you can choose to use the Camp On feature, remain off-hook, and wait for the busy extension to become available. You will hear music on hold while waiting if your system is equipped with a music source. Only one extension can camp on to another at any one time. If you hear a warning tone another extension user has already camped on to the busy extension. You can still use the Callback Busy feature, which will alert you when the line becomes free.
3 / Making Calls 9. Authority Code Use the Authority Code feature to activate your extension’s class of service at another extension to place an outgoing trunk call that would otherwise be tollrestricted from that extension. When you enter the authority code, Protegé activates your normal class of service at that extension for a period of one minute, allowing you to place your call. This feature is also sometimes referred to as Travelling Class of Service.
chapter four Call Handling 1. Hold You can place a trunk call on one of two types of hold; System or Exclusive. A trunk call placed on System Hold is held at the system level. Any extension keyset can retrieve the call. A trunk call placed on Exclusive Hold is held specifically at your station. At other extensions that held trunk will still appear busy. This prevents any other extension from inadvertently picking up that call and gives you a certain level of privacy on trunk calls.
4 / Call Handling Exclusive Hold FUNCTION HOLD FUNCTION [ 7 Placing a trunk call on exclusive hold 1. Keyset is in use on an active call. 2. Press the Function key followed by the Hold key. To retrieve 1. Press held outside line key (flashing green) - or Press Function key and then dial 7 [. Holding an Intercom Call HOLD 1. Press the Hold key . To retrieve 1. Hang up, and return to idle state. 2. Pick up handset. - or Press the Speaker key.
4 / Call Handling 2. Transferring Calls Use the Auto Transfer Mode to speed up transfers via a DSS key. Press the DSS key to transfer the call immediately. Your keyset returns to idle stat. When transferring to a voice mail hunt group number, you have the option to dial a mailbox. All transfers recall to your keyset automatically if they are unanswered. Perform a blind transfer when you do not wish to notify the target extension or hunt group member prior to redirecting a call.
4 / Call Handling Transferring a Call - Method 2 HOLD x x x XFR/CONF 34 1. 2. Press the Hold key. Dial the extension number to which you wish to transfer the call. - or Press a DSS key (a designated feature key). 3. Press the Xfr/Conf key for a blind transfer. - or Announce the call, then press the Xfr/Conf key for a screened transfer. 4. Receive confirmation tone. Cancelling the transfer of an outside call 1. Press the appropriate line key. Cancelling the transfer of an intercom call 1.
4 / Call Handling No Ring Transfer No Ring Transfers do not work with intercom calls. FUNCTION 7 x 3 x x CLEAR XFR/CONF x x x To place a no ring transfer Method 1 1. Press the Function key and then dial 73. 2. Dial the extension number on which the call will be parked. 3. Press the Clear key to complete the transfer. Method 2 1. Press the XFR/CONF key. 2. Dial the extension number on which the call will be parked. 3. Press the Hold key to complete the transfer.
4 / Call Handling 3. Conference The Conference feature allows you to connect up to three additional parties in a single conversation. The three additional parties can be any combination of trunk or intercom callers. Use the Private Talk feature to break out of the conference and talk with one of the parties privately. Use the Forced Release feature to disconnect each of the distant parties from the conference.
4 / Call Handling Putting the Conference on Hold HOLD FUNCTION [ 7 1. Press the Hold key. To return to the conference 1. Press the Function key and then dial 7 [. - or Press the held trunk key. - or Press the ICM key if the conference is with internal parties only. Private Talk FUNCTION 5 x 7 x x FUNCTION XFR/CONF To activate 1. Press the Function key and then dial 57. 2. Dial the trunk number with which you wish to speak privately.
4 / Call Handling 38 Protegé® Keyset User Guide - without display
chapter five Paging and Messaging 1. Paging You can initiate a page from your keyset by dialing a paging group directory number. The Protegé system will broadcast the page over the speakers of all idle Protegé keysets within that group. If your system is connected to any paging speakers, you can access external paging equipment by dialing the appropriate directory number. The Page Answer feature enables you to answer a page in progress.
5 / Paging and Messaging Tenant Group Page 4 0 0 1. 2. 3. Lift the handset. Dial 400. Receive confirmation tone. Page Answer FUNCTION 5 9 1. 2. Press the Function key and then dial 59. You are immediately connected to the extension initiating the page. Paging Receive Selection FUNCTION [ 9 9 FUNCTION 9 40 9 To accept paging 1. Press the Function key and then dial [ 99. To reject paging 1. Press the Function key and then dial 99.
5 / Paging and Messaging 2. Messaging You can send a “Call Me” message to another extension when you get no answer or the line is busy. A Call Me message leaves a “message waiting” indication for the called party indicating that you were trying to reach them. Keysets without display and single line telephones with message waiting lamps can only receive Call Me messages. In order to receive messages you will need to program one of the dual function feature keys as a “Message Waiting” key.
5 / Paging and Messaging Answering a Message 1. 2. 3. 4. Message Waiting key light is flashing quickly. Press the Message Waiting key. Call is placed to the extension that sent the message. If the Message Waiting key continues to flash, you have at least one more message. Repeat the process to reply to all your messages until the Message Waiting key remains dark. Deleting Messages FUNCTION [ # 9 x x x FUNCTION [ 42 # 9 [ Deleting an individual message you sent 1.
chapter Convenience Features six 1. Mute The Mute feature disables the handset transmitter and the speaker microphone. Use the mute feature to permit a private conversation while on a call. If you have a feature key preprogrammed as a Mute key, the light will be lit while your keyset is muted. We recommend you program a Mute key if you use the Group Listen feature on page 47 or are a Hunt Group Supervisor on page 49.
6 / Convenience Features 2. Reminder Service The Reminder Service feature acts like an alarm clock. Use it to remind yourself of appointments. Use the 24 hour clock format to record the time for the reminder. For example, 2:23 p.m. is recorded as 1423. The attendant can program reminders for other keysets in the telephone system. When the reminder time is reached, your keyset will ring to alert you, even if you are active on a call. FUNCTION x 9 2 x x x FUNCTION [ 44 9 2 To activate 1.
6 / Convenience Features 3. Speed Dial Numbers A Speed Dial Number stores either an outside telephone number or an account code. You may store a maximum of 20 digits (including special dialing characters) in a single speed dial number. When storing an outside telephone number you can specify the trunk or trunk route to be used. Refer to Special Dialing on page 26 if you need to include dialing characters such as pause and flash. Storing a Speed Dial Number FUNCTION 1 x x x 1 HOLD 1. 2. 3. 4. 5. 6. 7.
6 / Convenience Features Assigning a Trunk or Trunk Route FUNCTION 1 x x x 3 x x 1. 2. 3. 4. 5. x 6. 7. HOLD Keyset is in idle state. Press the Function key and then dial 1. Dial the speed dial number. Dial 3. Enter the number of the trunk or trunk route you wish to use with the speed dial number. Press the Hold key to save the number. Receive confirmation tone. Deleting a Trunk or Trunk Route FUNCTION 1 x x x 3 HOLD 1. 2. 3. 4. 5. 6. Keyset is in idle state.
6 / Convenience Features 4. Group Listen Your system administrator can confirm if the Group Listen feature is available to you. Activate the Group Listen feature to permit others in the immediate area to listen through the speakerphone to the distant side of a call, while you continue to use the handset. The keyset microphone is muted so your audience can listen but not participate. You can hang up the handset at any time to change to full speakerphone operation.
6 / Convenience Features 5. Hunt Group Features If you are a member (or “agent”) of a hunt group, you may have these advanced features available to you. The designated Supervisor of a hunt group can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents. Note that your keyset must be equipped with a Mute key (a feature key designated as a Mute key) to use this feature effectively.
6 / Convenience Features Monitoring a UCD Call in Progress (Supervisor only) FUNCTION 5 x 1. 2. 8 x x 3. 4. Press the Function key and then dial 58. Enter the extension number you wish to monitor. You are connected in a muted capacity: you can hear but cannot participate. To interrupt, press the Mute key (deactivate the mute condition). UCD Route Override FUNCTION 6 x # x x FUNCTION [ 6 # x x x (Supervisor only) To activate 1. Press the Function key and then dial 6 #. 2.
6 / Convenience Features 50 Protegé® Keyset User Guide - without display
chapter seven Customizing Your Keyset 1. Three Features For Easier Dialing Hot Key Pad, Automatic Line Selection, and Hotline are three features you can use to make dialing easier and faster. Hot Key Pad When you have the Hot Key Pad feature enabled, you can dial an extension or outside line without lifting the handset or pressing the speaker key.
7 / Customizing Your Keyset Hot Key Pad FUNCTION 9 3 FUNCTION [ 9 3 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 93. 3. Receive confirmation tone. To cancel 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [ 93. 3. Receive confirmation tone. Automatic Line Selection FUNCTION 9 5 0/1 FUNCTION [ 52 9 5 To activate 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 95. 3.
7 / Customizing Your Keyset Hotline FUNCTION [ 9 x x x 1/2/3 0-9 FUNCTION [ 9 [ To activate 1. Keyset is idle or active on a call 2. Press the Function key and then dial 9[. 3. Enter the directory number of the resource you wish to hotline (normally three digits). 4. Select the service mode. Dial 1 for day. - or Dial 2 for night. - or Dial 3 for always. 5. Dial 0 for immediate action. - or Dial a digit between 1and 9 for delayed action of the corresponding number of seconds delay time you wish.
7 / Customizing Your Keyset 2. Three Features For Easier Answering Voice Call, Auto Answer, and Distinctive Ringing are three features that you can use to make answering calls easier and faster. Voice Call When you set your keyset to allow voice calls, intercom callers are connected immediately over the speakerphone, without requiring you to go off-hook. You will hear a single tone to alert you. Outside calls continue to ring at your extension in the usual way, so too will blind transfer calls.
7 / Customizing Your Keyset Voice Calls FUNCTION 9 8 FUNCTION [ 9 8 To receive 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 98. To prevent 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial [ 98. Auto Answer FUNCTION 6 [ FUNCTION 6 [ To activate 1. Keyset is in idle state. 2. Press the Function key and then dial 6 [. To cancel 1. Keyset is in idle state. 2. Press the Function key and then dial 6 [.
7 / Customizing Your Keyset 3. Security For security reasons, you must enter a password in order to use three features: Remote Follow Me Call Forward on page 15, Authority Code on page 30 and Lock/Unlock on page 57. Ask your telephone system administrator if you are unsure what your password is. Use the Password Change feature to change your password. The temporary password is 0000 at default.
7 / Customizing Your Keyset Lock/Unlock FUNCTION 9 7 # FUNCTION 9 7 [ Locking your phone 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 97. 3. Enter password. 4. Dial # to lock your keyset. 5. Receive confirmation tone. Unlocking your phone 1. Keyset is idle or in use on a call. 2. Press the Function key and then dial 97. 3. Enter password. 4. Dial [ to unlock your keyset. 6. Receive confirmation tone.
7 / Customizing Your Keyset 4. Cancel Operations The Cancel Operations feature can be useful for troubleshooting. If your keyset seems to behave oddly, it is possible that a particular feature is set differently to how you expect. Each of these features has a big impact on how your keyset operates: Automatic Hold, Auto Transfer Mode, Hot Key Pad, Automatic Line Selection, Hotline, Voice Call, and Auto Answer. Use the Cancel Operations feature to terminate your current feature settings.
7 / Customizing Your Keyset 5. Setting the Feature Keys Your keyset has a number of dual function feature keys that can be programmed to your requirements. You can program a speed dial number on the “secondary level” of each Dual Function feature key.
7 / Customizing Your Keyset Programming a Speed Dial Number Under a Feature Key FUNCTION # 3 1 x x x HOLD FUNCTION # 1 1. 2. 3. 4. 5. 6. 7. Programming the Secondary Level of a Dual Function Feature Key 1. 2. 3. 1 x x x HOLD Keyset is idle or in use on a call. Press the Function key and then dial # 3. Press the feature key you want to program. Dial 1. Enter the speed dial number. Press the Hold key to save your selection. Receive confirmation tone. 4. 5. 6. 7.
7 / Customizing Your Keyset 6. Headset Operation Models with headset jacks If your keyset has a headset jack, simply plug a headset or headset amplifier directly into the headset jack. Enter the Headset Function feature code. While you have the Headset Function enabled, keep the handset in its cradle. Use the Speaker key to answer and end calls. Note that amplified headsets with their own power source disable the Mute feature on the Executive and Executive Data keysets.
7 / Customizing Your Keyset 7. Background Music With the Background Music feature you can play background music over the speaker of your telephone while it is idle. You will normally hear the same music source that callers hear when they are placed on hold. The music stops when you operate your telephone and resumes when you hang up. You still receive incoming intercom and outside calls, and can answer them by going off-hook with the handset or speaker key. 8 0 x To activate 1. Dial 800 or 801.
chapter eight Voice MailFeatures 1. Voice Mail If you use your voice mail system on a regular basis, we recommend you designate a feature key as a voice mail “Message Waiting” key. This key lights when you receive a voice mail message. Press the key to gain access to your personal mail box so you can check your messages. The feature code for this is Function key, dial 64. If you call an extension that is unattended or busy you can access the associated voice mail box by dialing a single digit.
8 / Voice Mail Features Forwarding to Voice Mail 1. 2. 3. 4 x x x 4. Begin by using whichever call forward type you prefer (see pages 11 - 15). Enter the Voice Mail System general number. Enter the extension number of the mailbox where calls will be forwarded. Conclude the forward by following the appropriate documentation (see pages 11 - 15). Retrieving Your Voice Mail Messages 1. 2. Keyset is in idle state. Press the voice mail Message Waiting key (a designated feature key).
Glossary Class of Service Your level of access to certain features. Your company’s phone system may assign a different class of service to particular extensions, to restrict access to certain features. See also Tenant Group. DSS Direct Station Selection. Press a DSS key to call or transfer to an internal resource without dialing manually. The internal resource can be a single extension, or a group of extensions such as a hunt group or paging group.
Glossary Service Mode The way calls are handled depending on the time of day. For example, your company’s phone system may be configured so that in Day Service Mode all incoming calls are routed through the attendant. In Night Service Mode, incoming calls may be broadcast over a loud bell for anyone to answer. Station Another word for extension. System Administrator The person responsible for your company’s telephones. It may be an outside business, or a person or department at your company.
Index Abbreviated Numbers - see Speed Dial Numbers Class of Service 30, 65 ABR - see Automatic Busy Redial Clear Key 2, 3 Account Code 11, 14, 22 Conference 36 Cleaning 7 Agent Help 48 Agent Log Off/Log On 17 Dialing Speed Dial Numbers 25 Alarm Clock 44 Dialing Voice Mail 63 Attendant, Calling the 19 Dial Pad 2, 3 Authority Code 30, 56 Direct Call Forward 11, 12 Auto Answer 9, 54 Directed Call Pickup 10 Auto Conversation Record 63 Distinctive Ringing 54 Auto Transfer Mode 33 Diversion -
Index Forwarding to Voice Mail 64 Lights, Understanding 6 Function Key 2, 4 LNR - see Last Number Redial Lock/Unlock 30, 57 Group Call Pickup 10 Loud Bell 10 Group Listen 43, 47 Group Page 39 Headset Operation 61 Headset Jack 2, 4, 61 Hold 31 - holding a conference 37 - holding an intercom call 32 - reminder 31 - retrieval order 31 - retrieval from 31 - system 31 Messages 19, 41, 63 - call me messages 39 - deleting a message 42 - leaving a message 41 Message Waiting indication 41, 63 Music on Hold 29
Index Private Talk 37 Transferring to Voice Mail 63 Programming Feature Keys 59 Pull Out Tray 2, 4 Travelling Class of Service - see Authority Code Pulse Dialing 26 Trunk 66 Recall, Automatic Transfer 33 Trunk (Route) and Speed Dial Numbers 25, 46 Redial Key 2, 5, 23 Redialing 23 Reminder service 44 Remote Follow Me Call Forward 11, 15 Ring Cadences 54 UCD Agent Help 48 UCD Route Override 49 Unlocking Your Phone 57 Unsupervised Conference 37 UCD 66 Saved Number Redial 24 Urgent Calls 29 Screened
Index 70 Protegé® Keyset User Guide - without display
User Guide 699030.qxd 8/9/00 1:47 PM Page 2 SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE WITHOUT NOTICE.
User Guide 699030.qxd 8/9/00 1:47 PM Page 1 QUICK GUIDE TO FEATURE CODES Feature Code Feature ACCOUNT CODE ENTRY AGENT LOG OFF/ON F71 F91 (OFF) F*91 (ON) F55 F6* F54 F78 F95 (ON) F*95 (OFF) 5 F*#5 (INDIV.
