User's Manual

Glossary
66
Protegé
®
Keyset User Guide - without display
Trunk
A telephone line owned by the local
telephone company that connects
your office telephone system to the
outside world. Also known as an
“outside” line, or “c.o.line.”
UCD
Uniform Call Distribution. A Protegé
feature that accepts incoming calls
and routes them to a series or bank
of agents. See also Hunt Group.
Virtual Number
An extension number that is not
physically connected to a specific
keyset. This number might be pro-
grammed under a feature key of one
or several extension keysets. This
Protegé feature has many possible
applications. If your company’s
phone system uses virtual numbers,
consult your system administrator
for an explanation of how they work
in your location.
Service Mode
The way calls are handled depending
on the time of day. For example,
your company’s phone system may
be configured so that in Day Service
Mode all incoming calls are routed
through the attendant. In Night
Service Mode, incoming calls may
be broadcast over a loud bell for
anyone to answer.
Station
Another word for extension.
System Administrator
The person responsible for your
company’s telephones. It may be an
outside business, or a person or
department at your company.
Essentially, whoever you go to to
report problems with your phone or
to request changes in your telephone
service.
Tenant Group
Tenant Groups are a way of grouping
groups of extensions in a Protegé
phone system. For example, if sever-
al companies in a building share a
common phone system, each compa-
ny’s extensions would form a Tenant
Group. See also class of service.
Tone
The audible sound your keyset
makes. There are many different
tones: for example, dial tone, ring
tone, busy tone, and error tone.