43-5809.fm Page 1 Wednesday, August 18, 1999 1:43 PM OWNER’S MANUAL Digital Phone Answering System SP-809 Cat. No.
43-5809.fm Page 2 Wednesday, August 18, 1999 1:43 PM WARNING: To reduce the risk of fire or shock hazard, do not expose this product to rain or moisture. CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. ! CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER OR BACK. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED PERSONNEL.
43-5809.fm Page 3 Wednesday, August 18, 1999 1:43 PM n Features Your Sprint SP-809 Digital Phone Answering System offers the latest advances in answering machine and cordless phone technology. Its cordless operation lets you handle calls just about anywhere in your home or office. The telephone answering device (TAD) stores all messages on a computer chip. This gives you advanced capabilities over tapebased answering machines. For example, you can save individual messages while the rest are deleted.
3-5809.fm Page 4 Wednesday, August 18, 1999 1:43 PM Priority Calling Code — lets select callers alert you of a priority call. 25 Channels — automatically selects a clear channel when you make or answer a call. You can also manually change channels during a call. 20-Number Memory Dialing — lets you store 20 numbers in memory for easy dialing.
43-5809.fm Page 5 Wednesday, August 18, 1999 1:43 PM This telephone has been tested and found to comply with all applicable UL and FCC standards. We recommend you record your phone’s serial number here. The number is on the bottom of the base. Serial Number: __________________ READ THIS BEFORE INSTALLATION Each device that you connect to the phone line draws power from the phone line. We refer to this power draw as the device’s ringer equivalence number, or REN. The REN is on the bottom of the base.
43-5809.fm Page 6 Wednesday, August 18, 1999 1:43 PM n CONTENTS Installation .................................................................................. 8 Selecting a Location .............................................................. 8 Placing the Base on a Desk Top ........................................... 9 Mounting the Base on a Wall .............................................. 10 Installing and Charging the Battery Pack ............................ 12 Charging a Spare battery pack .....
43-5809.fm Page 7 Wednesday, August 18, 1999 1:43 PM Using Page/Intercom .......................................................... Memory Dialing ................................................................... Storing a Number in Memory ....................................... Entering a Pause .......................................................... Dialing a Memory Number ............................................ Chain-Dialing Service Numbers ...................................
43-5809.fm Page 8 Wednesday, August 18, 1999 1:43 PM Installation n Installation SELECTING A LOCATION You can place the phone on a desk top or table, mount it on a standard wall plate, or mount it directly on the wall.
43-5809.fm Page 9 Wednesday, August 18, 1999 1:43 PM Installation PLACING THE BASE ON A DESK TOP Follow these steps when you place the base on a desk, shelf, or table. Antenna POWER Jack LINE Jack Strain Relief Slots (bottom of base) 1 Plug one end of the supplied long modular cord into the LINE jack on the back of the base. 2 Route the modular cord through one of the strain relief slots on the bottom of the base.
43-5809.fm Page 10 Wednesday, August 18, 1999 1:43 PM Installation MOUNTING THE BASE ON A WALL Note: To mount the base directly on the wall, you need two screws (not supplied) with heads that fit into the keyhole slots on the bottom of the base. Drill two holes 315/16 inches (100 mm) apart, one above the other. Then thread a screw into each hole, letting the heads extend about 5/16 inch (7 mm) from the wall.
43-5809.fm Page 11 Wednesday, August 18, 1999 1:43 PM Installation 4 Insert the tabs on the narrow end of the bracket into the upper slots on the bottom of the base and route the adapter cord through the slot on the bracket’s narrow end. Insert the loose end of the modular cord through the center of the bracket. Route the end of the adapter cord through the opening on the wide end of the bracket. Then push the tabs on the wide end of the bracket into the lower slots on the bottom of the base.
43-5809.fm Page 12 Wednesday, August 18, 1999 1:43 PM Installation INSTALLING AND CHARGING THE BATTERY PACK The SP-809 is packaged with a rechargeable nickel-cadmium battery pack. Before using your phone, you must install the battery pack and then charge it for 12–15 hours. Press down and slide off the compartment cover. Place the battery pack into the compartment aligning the battery pack with the polarity marks (+ and –) inside. Replace the cover.
43-5809.fm Page 13 Wednesday, August 18, 1999 1:43 PM Installation ² If the CHARGING indicator does not light when you place the handset on the base, be sure the battery pack and AC adapter are correctly and securely connected. Also, check the charging contacts on the handset and the base. If the contacts are dirty or tarnished, clean them with a pencil eraser.
43-5809.fm Page 14 Wednesday, August 18, 1999 1:43 PM Preparation CHARGING A SPARE BATTERY PACK You can also charge and store a spare battery pack in the base. The spare battery pack fully charges in 15 hours. 1 Press the tab on the spare battery pack compartment and lift off the cover. Tab 2 Place the battery pack in the compartment as indicated by the polarity symbols (+ and –) marked inside. The SPARE BATT/CHARGING indicator on the base lights. SPARE BATT/ CHARGING Indicator 3 Replace the cover.
43-5809.fm Page 15 Wednesday, August 18, 1999 1:43 PM Preparation If the dial tone stops, you have touch-tone service. Since the phone is preset to touch-tone service, you do not need to make any change to the dialing mode. If the dial tone continues, you have pulse service. Press PHONE PROG/MEM # # # 3. If your phone is set for pulse service and you want to change the dialing mode to touch-tone service, press PHONE PROG/MEM # # # 8.
43-5809.fm Page 16 Wednesday, August 18, 1999 1:43 PM Preparation 2 Press REPEAT/SCAN as instructor SKIP/SCAN ed by the voice prompts, to set the date and time. REPEAT/ SCAN SKIP/ SCAN 3 When you complete setting the day and time, the TAD announces the day and time then beeps twice. To check the current day/time at any time, press CLOCK . ABOUT THE MAILBOXES The SP-809 has four voice mailboxes, providing a convenient way to share the system with other members of your household or business.
43-5809.fm Page 17 Wednesday, August 18, 1999 1:43 PM Preparation ² Announcement AO (announce-only) — The TAD plays your outgoing message, but does not record a message. If you plan to use the TAD’s announce-only feature, Announcement AO should clearly state that the caller cannot leave a message. When you record your announcement, make sure you indicate who has been assigned to each mailbox and what callers should do to access the appropriate mailbox. For example, You have reached the Jones residence.
43-5809.fm Page 18 Wednesday, August 18, 1999 1:43 PM Preparation 2 The TAD prompts you to press REPEAT/SCAN or SKIP/ SCAN to select announcement A, B, or AO. The selected announcement name appears (A, b, or AO). 3 Press CHANGE then ANNC. ANNC CHANGE 4 Speak your message from about 8 inches in front of the TAD. 5 When you finish, press STOP. The TAD beeps and plays back the announcement. Checking the Announcement To hear the currently-selected announcement, press ANNC at any time.
43-5809.fm Page 19 Wednesday, August 18, 1999 1:43 PM Preparation To return to the prerecorded announcement, press DELETE while the announcement is playing. dE appears briefly. DELETE REVIEWING THE TAD SETTINGS To hear all feature settings, press SET UP once. SETTING THE NUMBER OF RINGS The TAD is preset to sound four rings before it answers the first call (assuming that caller leaves a message). Use ring select to set how many times the phone rings before the system answers.
43-5809.fm Page 20 Wednesday, August 18, 1999 1:43 PM Preparation SETTING MESSAGE ALERT If you want the base to beep every 15 seconds to notify you that new messages have been received, turn the Message Alert feature on. To change the message alert setting, press CHANGE then repeatedly press SET UP until you hear “Message Alert is …” and follow the voice prompt instructions. Press STOP when you are done.
43-5809.fm Page 21 Wednesday, August 18, 1999 1:43 PM Preparation Changing the Priority Calling Code To change the priority calling code, press CHANGE then repeatedly press SET UP until you hear “The priority calling code is …” and follow the voice prompt instructions. Press STOP when you are done. SETTING THE HANDSET’S RINGER You can turn off the handset’s ringer by setting RINGER on the side of the handset to OFF. Turn it back on by setting RINGER to ON.
43-5809.fm Page 22 Wednesday, August 18, 1999 1:43 PM Preparation Follow these steps to attach the belt clip to the SP-809. 1 Position the belt clip over the back of the handset. 2 Slide one tab into the recess on the side of the handset and snap the other tab into the recess on the other side. To remove the belt clip, twist one side of the clip up out of the recess and lift the belt clip away.
43-5809.fm Page 23 Wednesday, August 18, 1999 1:43 PM Telephone Operation n Telephone Operation MAKING AND RECEIVING A CALL To make a call, lift the handset and press PHONE . When the PHONE indicator lights steadily and you hear the dial tone, dial a phone number or memory number (see “Memory Dialing” on Page 29). To answer a call if the handset is on the base, simply lift the handset and begin your conversation. Or, if the handset is away from the base, press PHONE first.
43-5809.fm Page 24 Wednesday, August 18, 1999 1:43 PM Telephone Operation ² If you want to make a call but the handset is out of the base’s range, the handset beeps twice. Move the handset closer to the base and try again. USING THE PRIORITY CALLING CODE When a caller uses the priority calling code, the TAD beeps loudly to alert you that you have a priority call. Here is how it works. A caller dials your telephone number from a touch-tone phone.
43-5809.fm Page 25 Wednesday, August 18, 1999 1:43 PM Telephone Operation SETTING THE SPEAKERPHONE’S VOLUME You can select any of seven different volume levels by repeatedly pressing VOLUME s or t at any time. The volume setting (1 to 7) appears. VOLUME CHANGING THE CHANNEL The SP-809 scans 25 channels (frequency pairs used between the base and the handset) and automatically selects a clear channel each time you make or receive a call.
43-5809.fm Page 26 Wednesday, August 18, 1999 1:43 PM Telephone Operation Notes: ² The redial memory holds up to 24 digits, so you can redial longdistance as well as local numbers. ² We recommend you not use REDIAL to dial numbers that include a tone entry. This could result in a wrong number being dialed. (See “Using Tone Services on a Pulse Line” on Page 27.) ² The redial memory does not store a flash entry or any digits entered after you press FLASH (see “Using Flash” on Page 26).
43-5809.fm Page 27 Wednesday, August 18, 1999 1:43 PM Telephone Operation To resume your phone conversation, press PHONE on the handset (or SPEAKER on the base) or lift the handset of an extension phone. USING MUTE To talk to someone else in the room without the person on the other end of the phone line hearing your conversation, press MUTE during the call. The MUTE indicators on the handset and base light. MUTE Indicator MUTE To resume your phone conversation, press MUTE again.
43-5809.fm Page 28 Wednesday, August 18, 1999 1:43 PM Telephone Operation away from the base and you want to locate it, or if you want to have a conversation between the handset and the base. To page the person who has the handset or to locate the handset when the phone is not in use, press INTERCOM/ LOCATOR on the base. The handset beeps for about four INTERCOM/ seconds. If you want the LOCATOR handset to beep for a longer time, hold down INTERCOM/LOCATOR for about 4 seconds.
43-5809.fm Page 29 Wednesday, August 18, 1999 1:43 PM Telephone Operation ² If a phone call comes in during an intercom conversation, press PHONE on the handset to answer the call. When you finish the call, press INTERCOM to resume the intercom conversation. MEMORY DIALING You can store up to 20 numbers (up to 24 digits each) in memory, then dial a stored number by pressing a two-digit memory location number.
43-5809.fm Page 30 Wednesday, August 18, 1999 1:43 PM Telephone Operation Follow these steps to store a number in memory. 1 Press PROG/MEM. PROG/MEM 2 Enter the number you want to store. (To store the last number you dialed, simply press REDIAL.) If you enter a wrong digit, press DELETE to delete the last entered digit. Then enter the correct digit. 3 Press PROG/MEM then enter a two-digit memory location number (01–20). The SP-809 beeps three times.
43-5809.fm Page 31 Wednesday, August 18, 1999 1:43 PM Telephone Operation Dialing a Memory Number Press PHONE. When you hear the dial tone, press PROG/MEM, then enter the 2-digit memory location number. Or, press M1 to dial the number stored in memory location 01. Chain-Dialing Service Numbers For quick recall of numbers for special services (such as alternate long distance or bank by phone), store each group of numbers in its own memory location.
43-5809.fm Page 32 Wednesday, August 18, 1999 1:43 PM TAD Operation n TAD Operation This section describes TAD operation at the base, but you can also operate the TAD using the handset or another phone while you’re away from home (see “Using Remote Commands” on Page 39). SETTING THE TAD TO ANSWER CALLS To set the TAD to answer calls, press ON/OFF . The TAD announces “The machine is on” and the number of recorded messages appears. ON/OFF To set the TAD to not answer calls, press ON/OFF .
43-5809.fm Page 33 Wednesday, August 18, 1999 1:43 PM TAD Operation The TAD stops recording and resets to answer the next call when: ² the caller hangs up ² the maximum message length is reached ² there are more than 5 seconds of silence If the TAD’s memory is full, F (full) and the number of recorded messages alternately appear, and it answers after 10 rings and announces “Memory is full.” Notes: ² The maximum total of messages the TAD can store is 22 minutes.
43-5809.fm Page 34 Wednesday, August 18, 1999 1:43 PM TAD Operation PLAYING MESSAGES The TAD’s message counter window shows the total number of messages, both old and new. If there are new messages, the mailbox indicators flash to let you know which mailboxes have new messages. To play all messages in a mailbox, press that mailbox’s button (1–4).
43-5809.fm Page 35 Wednesday, August 18, 1999 1:43 PM TAD Operation announces “End of messages,” and displays the total number of messages. To quickly play a message, hold down SKIP. The playback speed increases, allowing you to quickly scan a message or move to any place within it. To resume normal playback, release SKIP. To stop playback at any time, press STOP . The TAD beeps and resets to answer calls. DELETING MESSAGES To delete the current message during playback, press DELETE .
43-5809.fm Page 36 Wednesday, August 18, 1999 1:43 PM TAD Operation Follow these steps to record a memo. 1 Press MEMO. All of the mailbox indicators flash. MEMO 2 Press a mailbox button and begin speaking in a normal voice after the beep. The display counts up the recording time. Note: Press the mailbox button within 30 seconds after the indicators start flashing. Otherwise, you must start again from Step 1.
43-5809.fm Page 37 Wednesday, August 18, 1999 1:43 PM TAD Operation 1 Press ANS SYS then #. The ANS SYS indicator lights and all of the mailbox indicators flash. ANS SYS # 2 Press 1, 2, 3, or 4 to select a mailbox. The selected mailbox indicator on the base continues flashing and recording begins. The TAD records until: ² ² ² ² the maximum message length is reached you press STOP (5).
43-5809.fm Page 38 Wednesday, August 18, 1999 1:43 PM Remote Operation n Remote Operation While you are away from your home or office, you can use a touchtone phone or a pulse (rotary) phone with a pocket tone dialer to enter your remote operation security code and do any of the following: ² set the TAD to answer calls ² listen to your messages ² record a new announcement ² record a memo ² delete messages Note: You cannot remotely operate the TAD from another phone on the same line as your SP-809.
43-5809.fm Page 39 Wednesday, August 18, 1999 1:43 PM Remote Operation USING REMOTE COMMANDS Whether you are using the handset or calling from a touch-tone phone, you press the same buttons to operate the TAD. The only difference is the way you connect with the answering system. From a remote touch-tone phone: Dial your phone number. When the TAD answers, enter your remote access code. The TAD announces the number of messages and beeps twice to confirm that you entered the correct code.
43-5809.fm Page 40 Wednesday, August 18, 1999 1:43 PM Remote Operation Remote Commands Press: 0 To: Hear TAD On/Off status. 1, then mailbox number (1, 2, 3, or 4) Play all messages in the selected mailbox. If no message is recorded, the TAD says “No messages.” 2, then mailbox number (1, 2, 3, 4) Play new messages in the selected mailbox. If no new message is recorded, the TAD says, “No new messages.” 3, then mailbox number (1, 2, 3, or 4) Delete all played messages from the selected mailbox.
43-5809.fm Page 41 Wednesday, August 18, 1999 1:43 PM Remote Operation While playing messages: Press: To: 3 Delete current message. 4 Replay message. Each time you press 4, the TAD backs up one message. Or, hold down 4 to return to a particular spot within a message and release it to resume playback at that spot. 5 Stop message playback. 6 Skip to next message. Or, hold down 6 to skip to a particular spot within a message and release it to resume playback at the spot.
43-5809.fm Page 42 Wednesday, August 18, 1999 1:43 PM Troubleshooting n Troubleshooting We do not expect you to have any problems with your SP-809, but if you do, the following suggestions might help. Problem Suggestion The handset does not work. Move the handset closer to the base. Be sure the phone line cord and AC adapter are correctly and securely connected. Be sure the battery pack is connected and charged. Fully extend and raise the base’s antenna to a vertical position.
-5809.fm Page 43 Wednesday, August 18, 1999 1:43 PM Troubleshooting Problem Suggestion ² Unplug the AC adapter from the outlet. If there is a spare battery pack in the base, remove it. Wait 30 seconds, then plug the AC adapter back in and return the spare battery pack to the base. Place the handset on the base and make sure the CHARGING light is on. Wait 30 seconds, then pick up the handset and press PHONE. The phone should operate properly. Volume drops or you hear unusual sounds.
43-5809.fm Page 44 Wednesday, August 18, 1999 1:43 PM Troubleshooting Problem The phone does not ring. Suggestion Be sure the handset ringer is set to ON . Be sure the base ringer is on. Be sure the phone line cord and AC adapter are correctly and securely connected. Move the handset closer to the base. There might be too many devices connected to the phone line. Remove a device from the line. The handset’s range decreases. Raise the base’s antenna to a vertical position.
43-5809.fm Page 45 Wednesday, August 18, 1999 1:43 PM Care and Maintenance n Care and Maintenance Your SP-809 Digital Phone Answering System is an example of superior design and craftsmanship. The following suggestions will help you care for your phone so you can enjoy it for years. Keep the phone dry. If it gets wet, wipe it dry immediately. Liquids can contain minerals that corrode the electronic circuits. Handle the phone gently and carefully.
43-5809.fm Page 46 Wednesday, August 18, 1999 1:43 PM Care and Maintenance REPLACING THE HANDSET BATTERY PACK If you follow the instructions in “Installing and Charging the Battery Pack” on Page 12, the battery pack should last about one year. If the battery pack does not hold a charge for more than 2 hours after an overnight charge, replace the battery pack with a new 3.6 volt, 700 milliamp battery pack. You can order a replacement battery pack through your local RadioShack store.
43-5809.fm Page 47 Wednesday, August 18, 1999 1:43 PM Care and Maintenance THE FCC WANTS YOU TO KNOW In the unlikely event that your phone causes problems on the phone line, the phone company can temporarily discontinue your service. If this happens, the phone company attempts to notify you in advance. If advance notice is not practical, the phone company notifies you as soon as possible and advises you of your right to file a complaint with the FCC.
43-5809.fm Page 48 Wednesday, August 18, 1999 1:43 PM Care and Maintenance LIGHTNING Your telephone has built-in lightning protection to reduce the risk of damage from surges in telephone line and power line current. This lightning protection meets or exceeds FCC requirements. However, lightning striking the telephone or power lines can damage your telephone. Lightning damage is not common.
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43-5809.fm Page 52 Wednesday, August 18, 1999 1:43 PM Limited One-Year Warranty This product is warranted by RadioShack against manufacturing defects in material and workmanship under normal use for one (1) year from the date of purchase from RadioShack company-owned stores and authorized RadioShack franchisees and dealers.
