Please read before using this equipment. 43-5708.
43-5708.fm Page 2 Monday, September 18, 2000 7:56 AM ˆ Contents Features .................................................................................................................................. 5 Read This Before Installation ............................................................................................... 6 A Quick Look at Your Phone ................................................................................................. 9 Installation .....................................
43-5708.fm Page 3 Monday, September 18, 2000 7:56 AM With Announcement ...................................................................................................... Using Auto Redial .............................................................................................................. Using Flash ....................................................................................................................... Using Hold .................................................................
3-5708.fm Page 4 Monday, September 18, 2000 7:56 AM Skipping to the Next Message ....................................................................................... Pausing Message Playback .......................................................................................... Variable Speed Playback ............................................................................................... Deleting Messages .......................................................................................
43-5708.fm Page 5 Monday, September 18, 2000 7:56 AM ˆ Features Your Sprint 4-Line Phone System combines advanced telephone technology with a complete four-line telephone system. You can connect up to twelve stations, with each serving as an extension on which you can make and receive outside as well as internal calls. Programmable Remote Access Code — lets you set a three-digit remote access code for secure remote operation.
43-5708.fm Page 6 Monday, September 18, 2000 7:56 AM READ THIS BEFORE INSTALLATION THE FCC WANTS YOU TO KNOW We have designed your system to conform to federal regulations, and you can connect it to most telephone lines. However, each telephone (and each device, such as an answering machine) that you connect to the telephone line draws power from the telephone line. We refer to this power draw as the device's ringer equivalence number, or REN. The REN is on the bottom of your system.
43-5708.fm Page 7 Monday, September 18, 2000 7:56 AM LIGHTNING cleaners or aerosol cleaners. Use a damp cloth for cleaning. Your telephone has built-in protection circuits to reduce the risk of damage from surges in telephone and power line current. These protection circuits meet or exceed the FCC requirements. However, lightning striking the telephone or power lines can damage your telephone. Lightning damage is not common.
43-5708.fm Page 8 Monday, September 18, 2000 7:56 AM 16. To reduce the risk of electric shock, do not disassemble the telephone. Take it to a qualified serviceman when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the telephone is subsequently used. 17.
43-5708.fm Page 9 Monday, September 18, 2000 7:56 AM ˆ A Quick Look at Your Phone Use these buttons to select options that appear on the screen by pressing the button below the desired option. Indicator lights when Auto Attendant is on, see Page 28. SCREEN/DO NOT DISTURB — press to stop incoming calls and pages. To resume taking calls and pages, press again. SCRATCH PAD — press once while the phone is on- or off-hook. Enter a number you want to store, then press again. The phone beeps once.
43-5708.fm Page 10 Monday, September 18, 2000 7:56 AM ˆ Installation Installing your phone is easy, but it is important that you follow the instructions in the sequence that they appear in this manual for the telephone to work properly. PLANNING YOUR SYSTEM To take full advantage of many of the system’s features, you must have four telephone lines with separate phone numbers. However, you can choose to connect the system to only one, two, or three telephone lines.
43-5708.fm Page 11 Monday, September 18, 2000 7:56 AM which line is connected to which station, you can transfer calls on some lines to some stations. The following chart shows a sample nonsquare configuration. In this configuration, lines 1 and 2 are common to all stations, and lines 3 and 4 are available to groups of stations. Station 11 is the Auto Attendant. Since all lines are available at the Auto Attendant station, the Auto Attendant can answer all lines.
43-5708.fm Page 12 Monday, September 18, 2000 7:56 AM four wall mount ports and push up to lock in place. 1. Drill two holes 315/16 inches apart. Thread two screws into the wall, letting the heads extend about 1/8 inch. 1/8 315/16 1/8 2. Follow Steps 1–5 of “On a Desk.” 3. Turn the mounting bracket upside down, then insert the bracket into the bottom slots with the narrow end of the wedge pointing upward. Push the bracket up to lock into place. On a Wall or Wall Plate 1.
43-5708.fm Page 13 Monday, September 18, 2000 7:56 AM INSTALLING THE BACKUP BATTERIES Battery Power Levels Your system requires four AA batteries to provide backup power for a few hours if AC power fails. The backup batteries do not power all the system's features. For the best performance and longest life, we recommend RadioShack alkaline batteries. If the power fails but the backup batteries are installed and have power, all data and system information is retained and network communication is restored.
43-5708.fm Page 14 Monday, September 18, 2000 7:56 AM CONNECTING A FAX OR PC MODEM You can connect a fax or PC modem to the system's data port, which uses Line 2. When you use a fax or modem, the connection is protected and will not be interrupted by incoming or transferred calls. PC/FAX/ PHONE DOWNSTREAM 1. Connect the fax’s or the modem’s cord to the DOWN STREAM data port. 2. Set PC/FAX/PHONE to PC/FAX. The data port is always active, regardless of the PC/FAX/PHONE setting.
43-5708.fm Page 15 Monday, September 18, 2000 7:56 AM ˆ Preparation On initial power-up (after all connections are completed) each station displays INITIAL SETUP, prompting you to set the station ID, time and date. Important: In this manual, the word “select” means you must press the button below the desired option. SETTING UP THE STATIONS 1. At the INTIAL SETUP screen, select START. 2. Select NEXT. appears. SET STATION 11 9. Use the keypad to enter the month (01– 12) and day (01–31).
43-5708.fm Page 16 Monday, September 18, 2000 7:56 AM VERIFYING SYSTEM CONFIGURATION To verify that all stations are communicating, hold down PAGE ALL until PAGING and the station numbers for all connected stations appear. Be sure all the stations connected to Line 1 appear. If any station does not appear, make sure the lines to and from that station are connected and in the correct line jacks.
43-5708.fm Page 17 Monday, September 18, 2000 7:56 AM turned on or off, the line indicator flashes when a call is received. The phone is preset as ringer ON for all lines. To turn the ringer off for individual lines, follow these steps. However, you can set your station to Always Ring (even in these circumstances). Note: Even with Always Ring on, the station does not ring when you are talking on the speakerphone (outside line or intercom). 1. Press PROGRAM. 2.
43-5708.fm Page 18 Monday, September 18, 2000 7:56 AM ˆ Telephone Operation Note: This owner's manual primarily explains the operation using the handset. You can also use a headset or the speakerphone. USING A HEADSET You can talk with hands-free convenience using an optional headset (not supplied) that has a modular type plug or 3/32-inch (2.5 mm) sub-mini plug. Contact your local RadioShack store for a suitable headset.
43-5708.fm Page 19 Monday, September 18, 2000 7:56 AM Now any station in the system can pick up the line by pressing LINE. When another station enters the conversation, CALL JOINED appears and the line indicator for the conference call turns green on the added station. Conference Calling with Two Outside Lines 1. Press HOLD to put the first call on hold. The line indicator flashes green. 2. Make or answer a call from another line. 3. Press CONFERENCE. The display shows PRV RELEASED. 4.
43-5708.fm Page 20 Monday, September 18, 2000 7:56 AM 1. Press TRANSFER. TRANSFER lights. The call is automatically put on hold and EXT. ?? appears. 2. Enter the extension number (11–22) of the station you want to transfer the call to. CALL TRANSFER appears. Hang up the phone. With Announcement Follow these steps to announce that you are transferring a call or to see if the person you want to transfer the call to is available.
43-5708.fm Page 21 Monday, September 18, 2000 7:56 AM stations slowly flashes red. While a call is on hold, you can temporarily place the handset on the base or use another line without disconnecting the current call. While a call is on hold, Call Privacy is released, so any station in the system can release the hold. 2. To release a line from hold, select the line button for that line at any station. The station's line indicator lights green.
43-5708.fm Page 22 Monday, September 18, 2000 7:56 AM swer the intercom. The outside line is automatically placed on hold. To return to the outside call, press the line button for that line. Using Automatic Answer With Automatic Answer on, you can start talking as soon as you receive an intercom call, without pressing any button. The system is preset to ON. To turn Automatic Answer off, follow these steps. 1. Press PROGRAM. 2. Select PHON. Then repeatedly select NEXT until AUTOANSWER appears. 3.
43-5708.fm Page 23 Monday, September 18, 2000 7:56 AM ˆ Memory Operation You can store up to 20 phone numbers and names in memory, then dial a stored number by specifying the memory location. Each stored number can be up to 16 digits, and each name can be up to 14 characters. STORING A NAME AND NUMBER IN MEMORY To add a space, press 1. 7. Select NEXT to move the cursor to the right. 8. Repeat Steps 6 and 7 until the name is entered, then select SAVE to store your entry. 9.
43-5708.fm Page 24 Monday, September 18, 2000 7:56 AM 3. Select NEXT. Chain-Dialing Service Numbers 4. Select < to move the cursor left, and DEL to remove characters. Then enter the character as described in Steps 6 and 7 under “Storing a Name and Number in Memory” on Page 23. For quick recall of numbers for special services (such as bank-by-phone), store each group of numbers in its own memory location. 5. Select SAVE. The next autodial station appears. 6.
43-5708.fm Page 25 Monday, September 18, 2000 7:56 AM ˆ Caller ID Operation If you subscribe to Call Waiting with Caller ID service from your phone company, the phone company sends information about the call, as well as the time and date, between the first and second rings of every call you receive. The system displays this information when it receives a call, and you can store up to 140 caller records for later review.
43-5708.fm Page 26 Monday, September 18, 2000 7:56 AM 1. Press PROGRAM. 2. Select OTHER. CALLER ID appears. REVIEWING CALLER ID RECORDS 4. Select CHANGE to toggle between ON and OFF. To review the caller ID record, press CALLER ID. The most recent caller ID record appears. Repeatedly press > to scroll through the oldest records, or < to scroll through the newest records. 5. Select NEXT. The SAVE menu appears. Caller ID Messages 6.
43-5708.fm Page 27 Monday, September 18, 2000 7:56 AM or 11 digits (1 + area code + 7-digit number) if the number's area code is different from the one you stored. (To edit the name, see “Editing Stored Numbers” on Page 23.) 5. Press CALLER ID to exit. To add or delete the area code and/or use 1 before dialing, recall the record, then repeatedly press PROGRAM until the required number appears.
43-5708.fm Page 28 Monday, September 18, 2000 7:56 AM ˆ Auto Attendant Operation Auto Attendant sets a station to answer calls and direct messages through the system without an operator. The recorded greetings help callers reach the desired station. If you assign an Auto Attendant station, when a call comes in, only the Auto Attendant station rings. The station answers a call with the greeting, directing the caller to another station in the system.
43-5708.fm Page 29 Monday, September 18, 2000 7:56 AM Note: ALREADY ACTIVE appears if Auto Attendant has already been established at another station. Turn the Auto Attendant off at that station. 5. Use the keypad to select the line(s) you want the Auto Attendant feature to answer. 6. Select SAVE. AUTO ATTENDANT and VOICE MAIL light and AUTO ATTENDANT flashes on the station designated as Auto Attendant. AUTO ATTENDANT lights on Line 1. 7. Press PROGRAM to exit.
43-5708.fm Page 30 Monday, September 18, 2000 7:56 AM ˆ TAD Operation Each station has its own TAD (Telephone Answering Device) and can play up to six greetings. The total recording time is about 28 minutes, including the outgoing greeting(s). All six greeting memories have the same prerecorded message, “Please record a message after the tone.” You can record your own greeting in any of the six memories.
43-5708.fm Page 31 Monday, September 18, 2000 7:56 AM 2. Select ANSW. 6. Select DONE. 3. Select NEXT twice until GREETING SETUP appears. 7. Press PROGRAM to exit. 4. Select ENTER. RECORD GRT appears. 5. Select NEXT three times until CHECK GREETING appears. 6. Select ENTER. PLAY GREETING 1 appears. 7. Repeatedly select NEXT until the greeting number you want to check appears. 8. Select START. SELECTING THE PRIMARY GREETING After recording all the greetings, select the primary greeting.
43-5708.fm Page 32 Monday, September 18, 2000 7:56 AM SELECTING THE NUMBER OF RINGS You can select how long the TAD waits to answer a call. If you plan to check your messages by long distance, you can choose the toll-saver setting. The TAD answers on the first two rings if you have a new message. If there are no new messages, the TAD answers after four rings. This gives you time to hang up before the TAD answers so you can avoid unnecessary long-distance charges.
43-5708.fm Page 33 Monday, September 18, 2000 7:56 AM 5. Select NEXT four times until GRT TIMER OFF appears. 6. Select CHANGE. 7. Select ON. 8. Select SET. 9. Use the keypad to enter the time (4 digits, 0104 for example) you want to the greeting timer to start. Then select NEXT. 10. Select CHANGE to toggle between AM and PM. Then select NEXT. 11. Use the keypad to enter the time (4 digits, 0330 for example) you want the greeting timer to end. Then select NEXT. 12. Select CHANGE to toggle between AM and PM.
43-5708.fm Page 34 Monday, September 18, 2000 7:56 AM RECORDING A CONVERSATION To stop playing messages, press VOICE MAIL. The TAD prepares to answer the next call. You can record both sides of your telephone conversation using the handset or headset. Important: Every state has different regulations governing the recording of conversations over the telephone.
43-5708.fm Page 35 Monday, September 18, 2000 7:56 AM press ON/OFF/STOP while the message is playing. The system stops playback and sets itself to answer the next call. Note: If you press ON/OFF/STOP while the playback is already stopped, the system turns off the answering function. Code The TAD's three-digit remote access code prevents unauthorized remote access to your messages. The access code is preset to 1 2 3. Follow these steps to change the code to any number from 0 0 0 to 9 9 9.
43-5708.fm Page 36 Monday, September 18, 2000 7:56 AM ˆ Troubleshooting Problem Solution Cannot program the existing ID after disconnecting and re-connecting the phone. Perform a system update at another station (see “Performing a System Update” on Page 38). Cannot access the program mode. Station is off hook or on hold. Hang up or turn off hold. Does not receive PAGE ALL. • The station is set as the Auto Attendant. Turn off. • DND is on. Turn off. Cannot join in a conference call.
43-5708.fm Page 37 Monday, September 18, 2000 7:56 AM Problem A caller's message was not saved. Solution • The message was not over four seconds. • Caller transferred the call to another station after recording the message at your station. Cannot select the greeting. Greeting timer is on. Turn off. The telephone answering system is disabled. Connect Line 1. Cannot turn voice mail off. • The station is the Auto Attendant. Turn off. • Greeting timer is on. Turn off.
43-5708.fm Page 38 Monday, September 18, 2000 7:56 AM PERFORMING A SYSTEM UPDATE RESETTING THE TIME AND DATE The system update renews the status of all the stations in the system. The system automatically updates itself when you disconnected Line 1, reconnected it or when AC power has failed and then been restored. You must manually update the system when you remove a station from the system or change an extension ID. The backup batteries keep the clock running for about one hour after a power failure.
43-5708.fm Page 39 Monday, September 18, 2000 7:56 AM CARE Keep the phone dry; if it gets wet, wipe it dry immediately. Use and store the phone only in normal temperature environments. Handle the phone carefully; do not drop it. Keep the phone away from dust and dirt, and wipe it with a damp cloth occasionally to keep it looking new. Modifying or tampering with the phone’s internal components can cause a malfunction and invalidate its warranty and void your FCC authorization to operate it.
43-5708.fm Page 40 Monday, September 18, 2000 7:56 AM Limited One-Year Warranty This product is warranted by RadioShack against manufacturing defects in material and workmanship under normal use for one (1) year from the date of purchase from RadioShack company-owned stores and authorized RadioShack franchisees and dealers.
