Quick Start Guide MerlinTM EX720 CLIENT: SPRINT ITEM: NOVATEL EX720 QUICK START GUIDE FINAL ART FILE LIST: Adobe Illustrator CS3 Art: CB1_SP793_NVTL_EX720_QSG.ai, SP1_SP793_NVTL_EX720_QSG.ai Adobe Photoshop CS3 Art: NOVATEL_EX720_QSG_LYR01.
Sprint Mobile Broadband Express Card Modem by Novatel Wireless Merlin™ EX720 www.sprint.com © 2008 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. © 2008 Novatel Wireless. All rights reserved. Novatel Wireless, Merlin, and the Novatel Wireless logo are trademarks of Novatel Wireless. All other trademarks are property of their respective owners.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i 0A. Your Sprint Mobile Broadband Express Card Modem ii 0B. How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Section 1: Introducing the Sprint Moblie Broadband Express Card Modem . . . 1 1A. Introducing the Sprint Mobile Broadband Express Card Modem . . . . . . . .
3C. Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 3D. Novatel Wireless Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint Sprint is committed to bringing you the best wireless technology available. We built our network right from the start to give you what we believe you really want from a wireless service provider—clear connections, private communications, and time-saving features. This guide will familiarize you with your new Sprint Mobile Broadband Express Card Modem through simple, easy-to-follow instructions. Welcome and thank you for choosing Sprint.
Your Sprint Mobile Broadband Express Card Modem Thank you for purchasing a Sprint Mobile Broadband Express Card Modem. This Express Card Modem offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free. We know you’re eager to start using your Express Card Modem right away, and the sections of this guide are designed to help you do just that.
Section 1 Introducing the Sprint Moblie Broadband Express Card Modem
Section 1A Introducing the Sprint Mobile Broadband Express Card Modem ⽧ Your Sprint Mobile Broadband Express Card Modem (page 2) ⽧ Package Contents (page 3) ⽧ Care and Maintenance (page 4) This section introduces your Sprint Mobile Broadband Express Card Modem, and describes what is included with your Express Card Modem. Your Sprint Mobile Broadband Express Card Modem The Novatel Wireless Merlin™ EX720 Express Card Modem is a dualband wireless Express Card Modem.
Your Sprint Mobile Broadband Express Card Modem package contains the following components: 䢇 Sprint Mobile Broadband Express Card Modem by Novatel Wireless (Merlin™ EX720) 䢇 Getting Started guide (this document) 䢇 PC Card Adapter Section 1A.
Care and Maintenance As with any electronic device, the Express Card Modem must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the Express Card Modem: 䢇 The Express Card Modem should fit easily into your Express Card or PC Card slot (with a PC Card Adapter). Forcing the Express Card Modem into a slot may damage the connector pins. 䢇 Protect the Express Card Modem from liquids, dust, and excessive heat.
Section 2 Installing and Using the Express Card Modem
Section 2A Installing the Software ⽧ Installing the Software on a Windows Computer (page 7) ⽧ Installing the Software on a Mac Computer (page 8) Important SM Do not insert your card until you have installed Sprint SmartView onto your computer or until instructed to do so by Sprint SmartView. The installation process has two stages: 䢇 Installing the Software and Drivers — Insert the Sprint SmartView Installation CD to install the drivers and the software (for Windows, see below; for Mac, see page 8).
Installing the Software Installing the Software on a Windows Computer System Requirements The Sprint Mobile Broadband Express Card Modem is supported on: 䢇 Windows Vista 䢇 Windows XP with Service Pack 2 or later To install and run the Express Card Modem and accompanying Sprint SmartView software on a Windows computer, you will need an Express Card slot or a PC Card* slot. * To use the Express Card Modem in a PC Card slot, you must use the PC Card Adapter. See page X.
1. If your Express Card Modem has not yet been activated, ensure you are in the network coverage area (not roaming). 2. Gripping both sides of the Express Card Modem, insert it into your computer’s Express Card slot. Note If your computer does not have an Express Card slot and if you must use a PC Card slot, you may use the PC Card Adapter that was included in the box. See page X for instructions on use.
Note As part of the installation process you will be prompted to restart your computer; save any open documents. Important Do not insert your Express Card Modem until you have installed Sprint SmartView onto your computer or until instructed to do so by Sprint SmartView. 1. Insert the installation CD for Sprint SmartView, into your PC's CDROM or DVD-ROM drive. The installer should run automatically. If the setup program does not start, go to Finder and open the contents of the CD drive.
Section 2B Using Your Express Card Modem ⽧ Starting the Windows Software (page 11) ⽧ Starting the Mac Software (page 11) ⽧ Activating Your Express Card Modem (page 12) ⽧ Using the PC Card Adapter (page 13) ⽧ Viewing the User Guide (page 13) ⽧ Removing the Express Card Modem (page 13) ⽧ Attaching an External Antenna (page 14) ⽧ Contacting Sprint Customer Service (page 14) ⽧ Troubleshooting (page 15) 10 Section 2B.
Important Using Your Modem Starting the Windows Software Do not insert the Express Card Modem into your computer's Express Card or PC Card Slot (with PC Adapter) until instructed to do so. 1. Double-click the program’s icon [ ] on your desktop. – or – Select Start > All Programs > Sprint > Sprint SmartView. 2. Sprint SmartView launches and the "No Wireless Device Detected" dialog appears. 3.
Activating Your Express Card Modem If your Express Card Modem has not been preactivated or you have not activated it at the time of purchase, you must activate your account and configure the Express Card Modem to use your account. If the “One Touch Activation” window appears, click Yes to indicate that you’d like to have the network autoprogram your Express Card Modem. Sprint SmartView will display “Preparing services, Please wait.
1. Insert the Express Card Modem, label facing up, through the PC Card Adapter opening, with the Express Card to PCMCIA Adapter label facing up. [DO NOT force the Express Card into the PC Card Adapter]. 2. Ensure that the Express Card connects or locks with the connector pins on the adapter. 3. Properly insert into your computer’s PC Card (PCMCIA) slot.
Attaching an External Antenna You can improve the signal strength by attaching an external antenna with an SMK connector (sold separately). 1. If the Express Card Modem is connected to your computer, remove it. 2. Gently flip open the unlabelled tab on the side of the Express Card Modem. 3. Hold the antenna cable by the connector (end) part, and carefully insert the connector part of the cable into the corresponding connector on the Express Card Modem. 4.
For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service (see page 14). Problem/error Solution The Express Card Modem has no power. Ensure the following: 䢇 The Express Card Modem is properly inserted. 䢇 The computer is turned on and not in suspend mode (Windows) or sleep mode (Mac). (The LED indicator is off.) No service is available. (The LED indicator is off.
16 Section 2B.
Section 3 Technical Specifications, Regulatory and Safety Information
Section 3A Technical Specifications ⽧ LED Overview (page 19) ⽧ Environmental Specifications (page 20) ⽧ Mechanical Specifications (page 21) ⽧ Software Specifications (page 21) ⽧ Transmitter Specifications (page 22) ⽧ Receiver Specifications (page 23) ⽧ Hardware Specifications (page 24) ⽧ Miscellaneous (page 24) This section describes the LED indicators and various specifications of your Sprint Mobile Broadband Express Card Modem. 18 Section 3A.
Specifications LED Overview Your device, has an LED light located near the antenna of the device. The light operates as follows: LED Status Indicates Off (no light) The device has no power. The device may not be completely inserted into the computer. Red No Service. Amber Error; Reset Modem. Green (solid) The device is powered but is not transmitting or receiving data. Green (blinking slowly) The device is powered and is searching for the network.
Environmental Specifications Operating temperature 0° C to +55° C (32°F to 131° F) Storage temperature -20° C to +65° C (-4° F to 149° F) 20 Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second Drop 1 meter drop, no damage – fully operational Section 3A.
Dimensions (W x D x H) 34 mm x 5 mm x 112 mm Weight 43 g (1.4 oz.) Battery Pack N/A LED Yes Antenna External Flip-Up and Intern Specifications Mechanical Specifications Software Specifications CDMA specification EVDO Rev A Data service Support SMS (IS-637) Currently not supported IOTA Support OTAPA (IS-683A) Support PRL (preferred roaming list) Support Authentication Support NAM 1 Mobile IP Support Section 3A.
Transmitter Specifications 22 Type of multiplexing EVDO and 1xRTT Normal output power 7-10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919 MHz Frequency stability Compliant with CDG1 Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Waveform quality .944 Conducted spurious emission Complies with Title 47, Part 24 of the FCC Rules Common RF impedance 50 ohms Section 3A.
Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Receiver sensitivity -104 dBm Inter-modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Section 3A.
Hardware Specifications Interface type USB; Express Card 34/54/card bay (requires card caddy accessory) Common air interface 1xEVDO Rev A Channel spacing 50 kHz Chipset QUALCOMMTM MSM6800 Transmitting (max. data rate) Forward link: 3.1 Mbps Reverse link: 1.8 Mbps Supply voltage 500 mA Battery N/A Charger (charging time) N/A Current consumption Sleep/idle Average in-use Max.
Regulatory Information Section 3B Regulatory Information ⽧ Regulatory Notices (page 25) ⽧ Trademarks (page 27) ⽧ Copyright (page 27) ⽧ Additional Information and Updates (page 28) ⽧ Additional Information and Updates (page 28) This section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information. Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules.
compliance with regulatory rules and thereby your authority to use this equipment. WARNING (EMI) – United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Parts 2, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
Trademarks SPRINT and other trademarks are trademarks of Sprint Nextel. Novatel Wireless, Merlin, the Novatel Wireless logo, and the red wave design are trademarks of Novatel Wireless. Windows® is a registered trademark of Microsoft Corporation. Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries. QUALCOMM® is a registered trademark of QUALCOMM Incorporated. All other trademarks are property of their respective owners. Copyright ©2008 Sprint Nextel. All rights reserved.
Notwithstanding the foregoing, in no event shall Novatel Wireless and/or its affiliates aggregate liability arising under or in connection with the Novatel Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Novatel Wireless product.
Regulatory Information Section 3B.
Section 3C Important Safety Information ⽧ Important Notice (page 30) ⽧ Safety and Hazards (page 30) Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Section 3C. Important Safety Information 31 Important Safety Information The driver or operator of any vehicle should not operate the Sprint Mobile Broadband Express Card while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some jurisdictions, operating such communications devices while in control of a vehicle is an offense.
Section 3D Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Limited Warranty and Liability Notes Section 3D.
Notes 34 Section 3D.