Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation™ U727 www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. Part No: 90024008 Rev. 1.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Sprint Mobile Broadband USB Modem Basics 1 1A. Introducing the Sprint Mobile Broadband USB Modem 3 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2C. Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Overview of Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Menu Item Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 2D. Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 5: Safety and Terms & Conditions . . . . . . . . .145 5A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 5B. Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Subscriber Agreement General Terms and Conditions of Service . . . . . . . . .
Welcome to Sprint Sprint is committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. This guide will familiarize you with our technology and with your new Sprint Mobile Broadband USB modem and Sprint Mobile Broadband software through simple, easy-to-follow instructions. Welcome and thank you for choosing Sprint.
Introduction This User Guide introduces you to Sprint service and all the features of your new Sprint Mobile Broadband USB modem.
Section 1 Sprint Mobile Broadband USB Modem Basics
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Section 1A Introducing the Sprint Mobile Broadband USB Modem In This Section ⽧ Package Contents ⽧ About This Guide ⽧ Your Sprint Mobile Broadband USB Modem This section lists the materials included with your device, gives you an overview of the sections of this user guide, and introduces the basic features and functions of your device.
Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: 䢇 Sprint Mobile Broadband USB Modem by Novatel TM Wireless Ovation U727 䢇 Notebook Monitor Clip, Lanyard and USB Cable 䢇 Quick Start Guide 䢇 CD-ROM including Sprint Mobile Broadband, Mac Quick Start Guide, and full User Manual 4 Section 1A: Introducing the Sprint Mobile Broadband USB Modem
About This Guide This user guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem. 䢇 Section 1 (which you are reading) gives you an overview of the USB modem and its basic features. 䢇 Section 2 provides detailed, step-by-step instructions for installing and using the Sprint Mobile Broadband USB modem and Sprint Mobile Broadband software. 䢇 Section 3 introduces Web access and Location Services with your USB modem.
Your Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB modem connects to a USB port and functions as a wireless network EVDO device. The sleek new design also contains a built-in microSD™ memory storage slot that can be used with a microSD card to download digital content directly to the device. This device allows you to: 䢇 Access your company network. 䢇 Send and receive email. 䢇 Access the Internet.
Sec tion 1B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section ⽧ Getting Started ⽧ The Sprint Mobile Broadband USB Modem Software ⽧ Activating and Using Sprint Service ⽧ Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband USB modem, including installing the Sprint Mobile Broadband software and activating your account.
Getting Started Before you can begin using your Sprint Mobile Broadband USB modem, you must first: 1. Install the Sprint Mobile Broadband software, including the Sprint Mobile Broadband USB modem driver software. 2. Activate your Sprint account (unless your device has been preactivated).
Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem, you must first set up your Sprint wireless network account. Call Sprint Customer Service 䢇 䢇 If you will be using your Sprint Mobile Broadband USB modem primarily for business purposes, call 1-888-788-4727. If your device is intended primarily for personal use, call 1-888-715-4588.
Unless your device has been preactivated, the Sprint Mobile Broadband software application will automatically detect that no account has been configured when you run it for the first time and you will be prompted to activate your account. Care and Maintenance As with any electronic device, the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation. Follow these guidelines while using and storing the USB modem: 䢇 Do not apply adhesive labels to the device.
Section 2 Installation
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Section 2A Installing the Sprint Mobile Broadband USB Modem ⽧ Getting Started ⽧ Installing the Sprint Mobile Broadband Software ⽧ Inserting and Removing the Device ⽧ Removing the Sprint Mobile Broadband USB Modem This section guides you through the steps necessary to install your Sprint Mobile Broadband USB modem and make it operational on your computer.
Getting Started Before you can use your Sprint Mobile Broadband USB modem, you must: 1. Install the Sprint Mobile Broadband software located on the installation CD onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system. Do not connect the device to your computer until you have installed the Sprint Mobile Broadband software onto your computer or until instructed to do so by the installation CD. 2.
System Requirements The Sprint Mobile Broadband USB modem is supported on the following operating systems: 䢇 Windows®Vista, XP, and 2000 䢇 Macintosh®OSX10.3.
Installing the Sprint Mobile Broadband Software Follow the instructions below to install the Sprint Mobile Broadband software from the installation CD. This process requires you to restart your computer at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. The Sprint Mobile Broadband software automatically determines your computer’s operating system and installs all appropriate software.
䡲 䡲 Select the default option, Sprint Mobile Broadband USB Modem by Novatel Wireless, Inc., if prompted, and click Next. Please wait a few minutes while the software installs. 4. Click Restart or Finish to complete installation of the Sprint Mobile Broadband software. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint Mobile Broadband by clicking on the Sprint Mobile Broadband (Novatel Wireless) desktop icon. 5.
information, see Section 1B, Getting Started With Your Sprint Mobile Broadband USB Modem beginning on page 7.) 9. Windows detects the new hardware (Sprint Mobile Broadband USB modem) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard launches, depending on your operating system. (For additional information about driver installation, See “Reinstalling the Device Driver” on page 104.) 10. Follow the prompts to allow the wizard to install the drivers. 11.
Firmware Updates The first time you attempt to connect your USB modem to your computer, Sprint Mobile Broadband will check to ensure you have the latest firmware installed. If Sprint Mobile Broadband detects that your USB modem needs to be updated a “Firmware Update” pop-up dialog appears. To update firmware 1. If you are using a laptop, the AC power adapter must be plugged into your computer before proceeding. 2. Click OK to launch the firmware update utility and update the firmware in your USB modem.
activated, it will automatically prompt you to activate your device. Click Yes to activate your device. (See “Activating Your Device” on page 35.) Caution: Please do not remove the device during this process Once the USB modem is provisioned successfully, it will start OMA-DM (Open Mobile Alliance Device Management) activation to update your user profile from the OMA-DM server.
2. The Installer program should start automatically (shown below) when you insert the CD. Click Continue to install the software.
3. The location where the software will be installed is displayed. Click Continue to install the software. 4. You will be required to sign in as administrator to install the software. Enter an administrator user name and password. Click OK.
5. Click Continue Installation to complete the installation process. Your Macintosh computer will need to be restarted after the software is installed. 6. After the Installer completes, click Restart to restart your computer. Installation on Linux Please visit Sprint’s Web site at www.sprint.com/downloads for information about installing and configuring Sprint Mobile Broadband on Linux. 䊳 Select “Linux” from the drop-down list box to download the Sprint Mobile Broadband Guide for Linux.
Inserting and Removing the Device Inserting the Device Before you connect the device, you must first install the Sprint Mobile Broadband software (see page 16 in this section). After you have completed the software installation procedure, you may insert your device into your computer’s USB port. Note: An external USB cable and clip holder accessory is included for your convenience.
Using the External USB Cable and Clip Holder To use the accessory pair: 1. Insert the USB modem into the clip holder. (The USB Connector must be visible through the holder.) 2. Plug one end of the USB Cable into the Type A USB port on your notebook. 3. Plug the wide end of the cable into the Sprint Mobile Broadband USB modem. 4. The device is powered as soon as the USB cable is plugged properly into the appropriate Type A USB port. (The LED indicator on the device will turn green.) 5.
How to Insert and Use the microSD Memory Card It is recommended that you completely exit Sprint Mobile Broadband and remove the device from your computer before your insert the microSD Memory Card. To Insert a microSD Card 1. Locate the microSD port on your device (shown below). 2. Line up the the microSD card with the port. 3. Gently push in the microSD card until it clicks into place.
To Save Information on the microSD Card The process of saving files to the microSD Memory Card on your device is similar to saving files to any external flash drive on your computer. WINDOWS 1. Insert the device into your computer's USB port. (See “Inserting and Removing the Device” on page 24.) 2. The computer detects new hardware and the Unplug/Eject icon appears in the taskbar. You may save files to the USB modem two ways: Saving files from an application 1.
Dragging and dropping or copying and pasting 1. Go to My Computer and locate the USB modem as Mass Storage or Removable Storage with a letter assigned to it (E:, F:, G:, etc.). Double-click to open the window and view the contents. 2. You may drag or copy and paste files into the Mass Storage or Removable Storage folder.
MACINTOSH Saving files from an application 1. When saving files directly from an application to the USB modem, go to File > Save As. 2. In the Save in: box, click the down arrow to view the contents of the pull down menu. 3. Select the USB modem which typically appears as No Name. 4. Type a name for the file you are saving to the device in the Save As box and click Save. Dragging and dropping or copying and pasting 1. Go to Finder and locate the USB modem as No Name.
How to view and transfer files from a microSD Card on your device to another computer Note: The steps below are only required if you choose not to install the Sprint Mobile Broadband software on another computer. If you do choose to install the software you will be able to access the storage simply by launching “My Computer” from your Windows Start Menu and selecting the removable storage icon.
Windows message will not show if the CD Drive (F:) is already Ejected). 10. The Found New Hardware Wizard will appear four times. Click Cancel on each of these windows. 11. Double click the newly created removable storage drive to open up the contents of the drive and save or transfer the files. Method two 1. Launch My Computer from the Windows Start Menu. 2. Insert the device and wait for AutoPlay to display if UAC is enabled. 3.
auto eject the CD driver and enable the removable storage driver automatically). Please wait for the removal storage drive to appear (go step 9 and 10). 2. Double click the newly created removable storage drive to open up the contents of the drive and save or transfer the files. 3. Double click STORAGE (F:) to view or transfer files on the F: Disk. Windows XP 1. Launch My Computer from the Windows Start Menu (optional). 2.
Windows 2000 1. Launch My Computer from the Windows Start Menu (optional). 2. Insert your device. 3. A CD drive will appear under "Devices with Removable Storage." 4. An installation window will appear shortly thereafter. Press Cancel to stop the installation. 5. A window will appear stating "Unsafe Removal of Device". Click OK. 6. Wait several seconds and the CD Drive will disappear and be replaced with another removable storage drive (F:). 7. The Found New Hardware Wizard will appear four times.
– or – Click Menu in the upper left-hand corner of the Sprint Mobile Broadband window and select Exit. 䡲 Caution: Verify that all file transfers to the microSD card are complete before removing the device; otherwise you risk losing data. 2. Remove the USB connector from your computer’s USB port by gripping the device on both sides and pulling straight out to avoid damaging its antenna.
Activating Your Device The final step to making your USB modem operational is configuring it to use your account. Tip: For an overview of account activation and configuration, see “Activating and Using Sprint Service” on page 9. If you purchased a preactivated USB modem, this step is not necessary. Once the application software and driver are installed, the USB modem is ready for use. Otherwise, you must activate and configure your account.
To activate an account and configure your device on Windows: Connect the device to your computer. One Touch Activation will start automatically and you will be prompted to activate your device. The One Touch Activation dialog appears explaining that your device is not currently programmed. Note: Please ensure you have no other network connections on this system during this process.
network. When activation is first initiated, Sprint Mobile Broadband will display “Preparing Services...”. 3. During this step Sprint Mobile Broadband will also display “Please Wait...” 4. Once the USB modem is provisioned successfully, it will start OMA-DM (Open Mobile Alliance Device Management) activation to update your user profile from the OMA-DM server.
interface will display “Mobile Broadband: Searching for service...” followed by an error message. (See Trouble Activating Your Device below.) 5. Once the device successfully connects to the server, and authenticates your user credentials properly, your device is ready for use. The status of the main display will show "Disconnected" if One Touch Activation is successful. 6. You have now successfully completed the activation process.
Activating Your Device: Mac OS X Before you can use your device on the Sprint network, you must activate your device and account. The Sprint Activation Utility makes activation a quick and easy task. The following steps guide you through the activation process. Activating your Sprint Mobile Broadband device on the Sprint Network: 1. Once your computer has restarted, open your Applications folder in the hard drive and launch the Sprint Activation Utility application.
2. The Sprint Activation Utility screen appears (shown below). Click Continue. 3. The Activation Utility prompts you to insert the device. Insert your device into your computer’s USB port.
4. Click Continue once the Sprint Activation Utility recognizes your device. 5. The Sprint Activation Utility dialog will indicate that the device is ready to be activated. Click Activate. 6. The Sprint Activation Utility will display “Activation In Progress.” (This may take several minutes.
7. Once you.ve activated your device you can close the Sprint Activation Utility by selecting Quit. 8. On completion of this step, your device is ready for use. Section 2B: Sprint Mobile Broadband Software, beginning on page 47, explains how to use the Sprint Mobile Broadband software to manage and monitor your connections. Note: Please see Setting up your Mac Network Connections below to connect to the Sprint network with you Sprint Mobile Broadband device.
Setting up your Mac Network Connection: 1. Launch System Preferences from the Apple menu and select the Network icon. 2. When you enter Network Preferences you will see a dialog box recognizing the device. Click OK to close the dialog box 3. Select your device in the Show pull down menu. 4. Click the PPP tab and enter “#777” in the Telephone Number field. 5. Click the Apply Now button. 6. Click the Modem tab and change the Modem selection in the pull down menu to EVDO Support. 7.
You are now connected to the Sprint Network. From this window you can connect or disconnect your Internet connection. While connected, you can also see the duration of your connection. Trouble Activating Your Device The following error message will appear if your data profile could not be updated to prepare your device for Sprint services. If you are having trouble activating your device, move the device to an area with stronger reception and try again.
䡲 A pen and paper to write down your account information Inform your Sprint Customer Service representative that you are activating a Sprint Mobile Broadband USB modem by Novatel Wireless, Inc. (Ovation U727). During this call, Sprint Customer Service will help you choose a service plan and guide you through the activation process.
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Sec tion 2B Sprint Mobile Broadband Software In This Section ⽧ The Sprint Mobile Broadband Software ⽧ The Sprint Mobile Broadband Window ⽧ LED Overview ⽧ System Tray Icons ⽧ Establishing and Terminating Connections ⽧ Sprint Mobile Broadband Software Menu Options and Settings ⽧ The Sprint Mobile Broadband GPS Receiver Window This chapter outlines the Sprint Mobile Broadband software interface for your computer, including the components of the main window, button usage, system tray icons, and m
The Sprint Mobile Broadband Software The Sprint Mobile Broadband software allows you to manage and monitor the connection between your device and the network. Use the software to: 䢇 Determine your signal strength, roaming status, Sprint connection availability, and other network parameters. 䢇 Initiate data calls. 䢇 View call statistics.
Starting Sprint Mobile Broadband To launch Sprint Mobile Broadband: 䊳 Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon, located on your desktop. – or – Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless). Depending on your settings in the Options window, the software starts automatically anytime you connect your device.
The Sprint Mobile Broadband Window Sprint Mobile Broadband features its own Custom Main Interface (CMI) window.
About the Interface The following application functions are available within the main window of Sprint Mobile Broadband: 䢇 Close: Closes the interface and exits. 䢇 Go: Initiates a connection. 䢇 Stop: Ends or cancels a connection. 䢇 Minimize: Minimizes the interface to System Tray Mode. 䢇 Menu: Provides access to tools and options settings. 䢇 Message Area: Displays “Insert your device...,” “Ready,” “Disconnect,” “Connect,” “Authenticating,” “Connecting,” or “Connected” states.
The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Mobile Broadband menu. Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. The Links menu option and the Settings menu option both contain submenus. See Section 2C, Menu Options, beginning on page 71, for details on the Sprint Mobile Broadband options and settings.
The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the device status. (See “System Tray Icons” on page 59.) If the program is minimized, you can redisplay it by double-clicking the desktop shortcut or launching the device software from the Start menu. (See page 60 in this section.) You can also click the icon in the system tray.
unavailable to indicate it cannot be engaged. The signal strength icon is also not visible. Disconnected In this state, the GO button is available and the signal strength icon is visible. Click GO to make a connection. Sprint Mobile Broadband will connect to the Sprint provisioning server to prepare your services and you will be prompted to activate your device. Click Yes to activate your device. Preparing Services When you activate your device, the message “Preparing Services” is displayed .
Connecting In this state, Sprint Mobile Broadband is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop. If you attempt to establish a Sprint connection that requires a password, a dialog box appears. Enter the relevant information and click OK to continue the connection process. To cancel the connection, click Stop.
Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The table below lists the indicator area icons and explains the significance of each icon. Indicator Area Icons Icon Meaning The Signal Strength indicator shows the strength of the radio signal. The number of bars increases (up to a maximum of six) as the signal strength increases.
The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. 䢇 GO – Ready to establish a connection. Click the button to start a connection. 䢇 Stop – Once a connection is established, the Go button changes to read Stop. A connection is being established or is already established. Click the button to cancel or disconnect.
LED Overview Your device, has an LED light located near the antenna of the device. The light operates as follows: LED Status Indicates Off (no light) The device has no power. The device may not be completely inserted into the computer. Red No Service. Amber Error; Reset Modem. Green (solid) The device is powered but is not transmitting or receiving data. Green (blinking slowly) The device is powered and is searching for the network.
System Tray Icons Sprint Mobile Broadband displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. System Tray Icons Icon Meaning Connecting - Device is ready for connection or currently making a connection. Connected - Connection established to the network and data transfer in process.
Establishing and Terminating Connections The Sprint Mobile Broadband interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB modem by simply clicking the GO or Stop buttons. Sprint Mobile Broadband Software Menu Options and Settings Click the Menu button, located at the upper left of the interface (see page 49), to open the Sprint Mobile Broadband menu. Menu options are descibed in Section 2C, Menu Options beginning on page 71.
The Sprint Mobile Broadband GPS Receiver Window Sprint Mobile Broadband features a GPS receiver interface that can be enabled from the Sprint Location Services menu. (See “Sprint Location Services Settings” on page 85 to display your GPS Receiver interface.) The GPS receiver interface includes the following components: 䢇 Minimize and Close buttons in the upper-right corner. 䢇 A message area (the left portion of the display). 䢇 An indicator area (to the immediate right of the message area).
GPS Receiver Connection States The Sprint Mobile Broadband GPS receiver interface also provides information about your current connection status. GPS receiver connection states are as follows: OFF (Location Disabled ) If Sprint Mobile Broadband fails to detect a device or Location Services is disabled, the message “OFF” is displayed. In this state, the GO button is grayed-out to indicate it cannot be engaged.
Location Enabled/Privacy Off When Location Services is enabled, the Location Services privacy icon will be not be crossed out, indicating Location Services are available and privacy settings are now ‘off’. (For more information about location-sensitive services and your privacy see “Location Based Services” on page 165.) The GO button is also available when Location Services is enabled. Click GO to connect.
Searching After the network successfully validates your privileges, the device will automatically request GPS satellite almanac information from the network, so that it knows where to find the satellites. Once it retrieves the almanac information the device will then talk directly to the satellites to obtain your location coordinates. While the GPS Receiver searches for GPS satellites the message “Searching” is displayed.
Acquired When the device is ready to use GPS Location-Based services or GPS (MS-Based) applications the GPS satellite icon will turn from red to yellow, then to green (if more than four satellites are found;) and the status area will display “Acquired”. The number of bars increases (up to a maximum of four) as the number of satellites found increases. Tip: By holding your cursor over the GPS satellite icon, you can determine the number of satellites that have been found.
GPS Receiver On The GO button is unavailable and the Stop button is visible. Press Stop to turn off the GPS receiver. The GPS receiver will stop transmitting immediately and close the GPS port. GPS Off with Location Services Enabled When the GPS receiver is off or disconnected from the network and Location Services is enabled, the Go button will be visible and the GPS interface will display “GPS Receiver: OFF.
Location Disabled/Privacy On When Location Services is disabled, the Location Services icon will be crossed out and the detail drawer will not display any information. The GO button is also unavailable. Tip: By holding your cursor over the Location icon, Sprint Mobile Broadband will display a screen tip indicating that Location Services is disabled and privacy is now on.
GPS Indicator Area The GPS indicator area displays icons that help you keep track of your GPS receiver and privacy status, and indicate whether certain options or features are enabled. The table below lists the indicator area icons and explains the significance of each icon. GPS Indicator Area Icons Icon Meaning The Location Services privacy icon is enabled only when location services are available. This icon will also show you whether location-based privacy settings are on or off.
Establishing and Terminating GPS Connections The GPS receiver interface can be used to establish and terminate a GPS session with your device by simply clicking the GO or Stop buttons on the GPS Receiver. The text on the button changes during different connection stages. 䢇 GO – Ready to establish a connection. Click the button to start a connection. This directs the device to open the GPS port on your computer. 䢇 Stop – Once a connection is established, the Go button changes to Stop.
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Section 2C Menu Options In This Section ⽧ Overview of Menu Items ⽧ Menu Item Details ⽧ Settings Sprint Mobile Broadband’s primary menu options allow you to manage your device’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.
Overview of Menu Items To display Sprint Mobile Broadband’s primary menu, click the Menu button at the top left corner of the interface. The table on the next page lists the various menu items with brief descriptions and links to more detailed information.
Menu Items Menu Item Description For more information, see: Alert Log View information about device errors or failures by date and time, alert, connection name, and type. Page 74 Connection History View information about data connections by date and time, type, and duration. Page 74 Device Info & Diagnostics View detailed information about your device, software, and connections.
Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: 䊳 Select Menu > Alert Log. To clear the Alert Log: 1. From the Alert Log window, click Clear. 2. You will see: “Clear all entries from the Alert Log?” Click Yes to delete all records. Click No to cancel.
Deleting Records To delete all records in the Connection History: 1. From the Connection History window, click Clear. 2. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to cancel. Device Info & Diagnostics The Device Info & Diagnostics window displays detailed information about your Sprint Mobile Broadband USB modem, Sprint Mobile Broadband software, signal strength, port configuration, and more.
To view information about your system, including installed files: 䊳 Click the System Information button. Information obtained from the System Information sections can be used to create a report that can be saved and then sent via email to a Sprint Customer Service representative to help in troubleshooting your computer.
Note: If you do not wish to see the Privacy Consent Agreement, select the Do not show again check box. You can change these settings at any time by selecting (checking) this option from the Settings > Sprint Location Services menu. Once you accept the agreement a series of messages will appear. Your device will attempt to connect and acquire the services that you selected. Note: There are limitations to this service that you should be aware of. Please refer to Location-Based Service Limitations below.
Location-Based Services use Advanced Forward Link Trilateration (AFTL) while you are indoors or when there are no satellites in view. AFTL is a type of handset-based position location technology. Unlike A-GPS, AFLT does not use GPS satellites to determine location. To determine location, your device takes measurements of signals from nearby cellular base stations (towers) and reports the time and distance readings back to the network, which are then used to triangulate an approximate location of the device.
Location Services Menu The Sprint Location Services menu is displayed when service has been acquired (shown below). From this menu you can locate the nearest Sprint store, restaurants, banks, hotels, gas stations, or coffee houses by clicking one of the hyperlinks. Location-Based Service (LBS) Information Your exact latitude and longitude coordinates are shown in the box above the Sprint Logo along with the time service was acquired.
Sprint Location & Search menu options The Sprint Location & Search menu gives you the following options to choose from: Find Nearest 䊳 To search for specific information you can type directly in the Find Nearest search box. Enter your search term and click Go. Finding a Sprint Store, Restaurant, Bank, Hotel, Gas Station, or Coffee House 䊳 Click any of the hyperlinks to launch your Internet browser and perform a live search.
To check for software updates: 䊳 Select Menu > Software Updates > Check Now. To enable or disable automatic monthly checks: 䊳 Select Menu > Software Updates > Check for updates once a month. A check mark next to the option indicates that it is enabled. Click OK to save changes and exit the Software Updates dialog box. Links During an active data connection, this menu option provides a hyperlink to the Sprint Web site. To access this link, select Menu > Links > Sprint Web Site.
Help This menu item provides direct access to an online help file. You can also access the help file from any window within Sprint Mobile Broadband by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help. About Sprint Mobile Broadband The About Sprint Mobile Broadband menu option allows you to display the Sprint Mobile Broadband opening splash screen, which appears when you launch Sprint Mobile Broadband. 䊳 82 Select Menu > About Sprint Mobile Broadband.
Settings The Settings submenu allows you to configure Sprint Mobile Broadband to suit your preferences. In the Settings window you can: 䢇 Enable and disable several features, including Window Always on Top and Connection History. 䢇 Set program launch options. 䢇 Customize Sprint connection settings. To access the Settings menu: 1. Click Menu on the Sprint Mobile Broadband interface. 2. Select Settings from the submenu.
Settings Submenu The Settings submenu contains three options: 䢇 General 䢇 Sprint Location Services 䢇 Sprint Mobile Broadband - Novatel Wireless or Sprint Data Link (depending on the type of connection). General To display the General settings options, select Menu > Settings > General. Then you can customize Sprint Mobile Broadband by selecting the following options: 䢇 Play Sound Effects – Select this check box to hear a clicking sound whenever an action is taken in Sprint Mobile Broadband.
Sprint Location Services Settings To customize your Sprint Location Services settings, select Menu > Settings > Sprint Location Services, and then select from the following menu options: 䢇 Enable Location Services – Select this check box to have the location on your device enabled upon a successful connection to the Sprint network. You can disable this feature at any time for your privacy by deselecting (unchecking) the Enable Locations Services check box from this menu.
䢇 䢇 䢇 䢇 86 Display ‘Location & Search Services’ on the menu – Select this check box to have this option available from the Sprint Mobile Broadband main menu. Unchecking this option will remove Location & Search Service from the main menu. You can display Location & Search Service on the menu at any time by selecting this option.
䢇 䢇 Auto Start GPS – Select this check box to automatically start GPS Location Services when you connect to the network. The next time you connect to the network, Sprint Location Services will also start. The GPS Receiver will display “GPS Receiver: ON”. Refer to GPS Receiver States for more information. When finished, click Apply and then OK to save changes and close the Settings dialog box. Sprint Location Services Dialog Box 䊳 Click OK to close the Sprint Location Services dialog box.
Mapping and Search Service The Mapping & Search Service section is used to set your connection preferences or service settings. You can select to connect to Microsoft Live, Map Quest, Yahoo! Maps, or Google Maps. This section lets you choose from the following options: 䢇 䢇 䢇 䢇 88 Microsoft Live – Select the Microsoft Live option to have Sprint Mobile Broadband connect to Microsoft Live every time you perform a location search.
GPS Mode The GPS (MS-Based) Mode section is used to set your GPS connection preferences or service settings. You can select to connect only to basic services, or only premium services when they become available. There may be surcharges for premium services depending upon your service and the type of account you have. The GPS Mode section gives you the following options to choose from: 䢇 䢇 Basic: Select the Basic option for basic services.
GPS Testing You can perform GPS preconnection tests before you connect to the Sprint network. Your device’s GPS receiver must be locked on to at least three orbiting satellites to calculate a 2D position (latitude and longitude) and track movement. When it is locked on to four or more satellites, the GPS receiver can determine your 3D position (latitude, longitude, and elevation). 䊳 Note: 90 Click the Test GPS button to perform the test.
Sprint Mobile Broadband Settings To customize your Sprint Mobile Broadband - Novatel Wireless settings, select Menu > Settings > Sprint (connection name), and then select from the following menu options: 䢇 Always Show Welcome Screen – Select this check box if you would like to have a welcome screen appear upon a successful connection to the network. 䢇 Go Automatically When Ready – Select this check box to have Sprint Mobile Broadband automatically connect to the network when you insert your device.
To enable the Novatel Wireless Network Adapter: 1. Disconnect your device from the network. (If you are connected to the network, the Enable Network Adapter [NDIS] check box will be disabled.) 2. Access Menu > Settings > Sprint Mobile Broadband Novatel Wireless. 3. Place a check mark in the check box designated Enable Network Adapter (NDIS), click Apply, and then click OK.
䢇 䢇 EVDO Only: Select the EVDO Only option if you would like to have Sprint Mobile Broadband connect to only 1xEV-DO networks. You can disable EVDO Mode at any time if you are not connected to any network by selecting another option. 1xRTT Only: Select the 1xRTT Only option if you would like to have Sprint Mobile Broadband connect to only 1xRTT networks. When you apply this option, the next time you make a connection Sprint Mobile Broadband will search for only 1xRTT networks.
Roaming Preference The Roaming section is used to change your roaming preference. Your coverage area and billing charges depend upon your service and the type of account you have. There may be surcharges for roaming service that vary based on whether you are in a preferred roaming area or a nonpreferred roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a non-preferred zone.
䢇 Roaming Only: Directs your device to select a network that has a roaming agreement with Sprint. Note: When you select Roaming Only you are roaming within a “preferred” roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a “non-preferred zone.” Once you select this option a confirmation message will appear. Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen.
Applying your Roaming Preference 1. Click OK or Apply on the Settings dialog box to reset your device. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” 2. Click OK to close the dialog box. 3. Wait for the device to reset. This may take a moment. When the device is reset the Go button will be visible and the Sprint Mobile Broadband user interface will display “Disconnected.
䢇 䢇 䢇 䢇 Change User Lock – This option enables you to change and customize your user lock code. (See below for more information on using your user lock code.) Activate Device – This option is used only when activating a new Sprint device. To manually activate your Sprint account click Activate Device. If your device has previously been activated, this button will be grayed out. Update Profile – Click Update Profile to update your user profile on the Sprint network.
To enable the lock feature: 1. Click the locked/unlocked Icon located in the Detail Drawer of the Sprint Mobile Broadband interface. 2. The “Enter User Lock Code” window appears. 3. Enter your lock code and click OK.
Tip: Your default lock code is the last four digits of your device’s phone number. If you can’t recall your device’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4727. To change your lock code: 1. Select Menu > Settings > Sprint Mobile Broadband - Novatel Wireless . 2. Click the Change User Lock button. The Change User Lock Code window appears.
To update your PRL: 1. Select Menu > Settings > Sprint Mobile Broadband Novatel Wireless . 2. Click the Update PRL button to check for updates. During a client initiated PRL request Sprint Mobile Broadband will display “Checking for PRL Updates,” then “Updating PRL, Please wait.” 3. After a successful session Sprint Mobile Broadband will display “Service Update Complete.” Note: If no PRL update is found during an update request the message “No PRL update available” is displayed.
Sec tion 2D Troubleshooting Tips In This Section ⽧ Problem Causes and Suggestions ⽧ Reinstalling the Device Driver ⽧ Resolving Resource Conflicts ⽧ Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your device and Sprint Mobile Broadband with your computer.
Problem Causes and Suggestions When properly installed, your device is a highly reliable product. Most problems are caused by one of these issues: 䢇 The wrong driver has been installed. 䢇 System resources required by your device are being used by other devices. 䢇 Network coverage is not available (either because you are outside the network or because of an account or network problem). This section describes how to diagnose and solve these and other problems.
Error: Splash Screen is Frozen The Sprint Mobile Broadband splash screen is frozen.. Possible Causes Suggestions You may have a resource conflict. Restart your computer. If you are unable to resolve this problem by restarting your computer, see “Resolving Resource Conflicts” on page 110. Error: Not in Service Sprint Mobile Broadband displays the message, “Not in Service.” Possible Causes Suggestions Inadequate signal strength may occur for either of these reasons: a. You are outside the network. b.
Error: Connection Gets Dropped (Windows® 2000 and XP) When attempting a data connection with Sprint Mobile Broadband, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Possible Causes Suggestions The connection properties are not optimal. 1. Click Start > Connect To > Sprint Mobile Broadband - Novatel Wireless (or Sprint Data Link) from the Windows start menu. 2.
Windows® 2000 To verify that the correct driver is installed: 1. Locate the existing driver. 2. Update the driver. To locate the driver: 1. Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. 2. 3. 4. 5. Double-click the System icon. Click the Hardware tab. Click the Device Manager tab. Locate the device entries by using the “+” signs to expand the listings. (For example, to see all the installed modems, click the “+” sign to the left of Modems.
Updating the Driver Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. 1. 2. 3. 4. 5. 6. 7. Double-click the System icon. Click the Hardware tab. Click the Device Manager tab. Right-click Novatel Wireless Expedite EV-DO Modem. Click the Properties button. Click the Driver tab. Click the Update Driver… button to launch the Update Device Driver Wizard. 8. Click Next. 9.
Windows® XP To verify that the correct driver is installed: 1. Uninstall the existing driver. 2. Install the Windows XP driver from the Sprint Mobile Broadband USB modem installation CD. To uninstall the existing driver: 1. 2. 3. 4. 5. 6. Open the Control Panel by selecting Start > Control Panel. If “Pick a Category” is displayed, select Switch to Classic View. Double-click the System icon. Click the Hardware tab. Click the Device Manager button.
7. Right-click Novatel Wireless Expedite EV-DO Modem. 8. Select Uninstall from the pop-up menu. 9. Click OK to confirm the uninstall. The device listings should be removed. Installing the Windows XP Sprint Mobile Broadband USB Modem Driver 1. Insert the installation CD into your CD-ROM drive if necessary. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. 2. Remove and replace your device to launch the Found New Hardware Wizard. 3.
Macintosh To verify that the correct driver is installed: 1. Uninstall the existing driver. 2. Install the driver from the Sprint Mobile Broadband USB modem installation CD. To uninstall the existing driver: If you would like to remove the driver and its associated files from your machine, delete the following files (requires Administrator pemissions): 䢇 /System/Library/Extensions/NovatelWireless3G.kext 䢇 /Library/Receipts/.
Resolving Resource Conflicts Note: You must have your installation CD to complete this procedure. Your device requires these system resources: 䢇 1 IRQ. 䢇 4096 bytes of I/O space. 䢇 2 available communications ports (one modem, one serial). If these resources are not available to your device, you have a resource conflict. If another PC card device is installed, you may be able to free the necessary resources simply by ejecting the other device.
5. Locate the device that you want to disable: 䡲 䡲 䡲 If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. 6. Right-click the device you want to disable, choose Disable from the pop-up menu that appears, and click OK.
Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your device. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. You can also save any of the messages on the Connection History screen to a log file that you can print out for your record.
Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing the Alert Log 䊳 Select Menu > Alert Log in the Sprint Mobile Broadband interface window. About the Alert Log The Alert Log displays a table with four columns: Date/Time, Alert, Connection Name, and Type. You can select entries by using the arrow keys on your keyboard or the mouse.
The tests automatically run when the window opens. To view your system parameters, including installed files: 䊳 Click the System Information button. Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint Customer Service representative to help in troubleshooting your computer.
Section 3 Web Access and Location Based Services
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Section 3A Web Access In This Section ⽧ Web ⽧ FAQs This section provides information on accessing the Web with your device, and how to personalize your Internet services. It also provides you with a list of frequently asked questions (FAQs).
Web Accessing the Web To access the Web: 1. Start Sprint Mobile Broadband by double-clicking the icon on your desktop. 2. Click GO to launch your data connection. 3. Once your data connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator). Your User Name When you buy a Sprint Mobile Broadband USB modem and sign up for service, you're automatically assigned a user name.
FAQs How will I know when my device is ready for data service? Your user name (for example, bsmith001@sprintpcs.com) will be displayed on the Sprint Mobile Broadband display screen. How do I sign in for the first time? You are automatically signed in to data services when you launch Sprint Mobile Broadband. How do I know when my device is connected to data services? Your device automatically connects when data service is used or an incoming message arrives.
How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network? For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email). For more detailed information, see the Microsoft white paper at http://www.microsoft.com/office/outlook/evaluation/perform.doc.
Sec tion 3B Location Based Services In This Section ⽧ Location and Search Services ⽧ Global Positioning System Receiver ⽧ FAQs This section provides information on Sprint’s Location and Search Services, and how to use your GPS receiver with GPS applications. It also provides you with a list of frequently asked questions (FAQs).
Location and Search Services Use Location & Search Services to find the nearest Sprint store, nearby restaurants, banks, hotels, gas stations, or coffee houses using the wireless-assisted global positioning system (GPS) built into your device. Accessing the Location & Search Services Menu To access Location & Search Services: 1. Start Sprint Mobile Broadband by double-clicking the icon on your desktop. 2. Click Menu on the Sprint Mobile Broadband Interface. 3.
you to use, various GPS applications, such as Microsoft Streets & Trips, using your device. (See “Using your GPS receiver with GPS applications” on page 124.) GPS satellites circle the earth twice a day in a very precise orbit and transmit radio signal information to earth. The GPS receiver then takes this information to calculate your precise location. A GPS receiver must be locked on to the signal of at least three orbiting satellites to calculate a 2D position (latitude and longitude) and track movement.
Using your GPS receiver with GPS applications In order to use the GPS COM port on your computer to obtain location coordinates with a GPS application you must first: 1. Install the GPS application, and start Sprint Mobile Broadband. 2. Click GO on the GPS receiver interface to direct the GPS receiver to start, and then start the location-based application. (See “The Sprint Mobile Broadband GPS Receiver Window” on page 61.) 3.
FAQs What is GPS? The Global Positioning System (GPS) is a term used for satellite navigation systems. More than two dozen GPS satellites orbit the earth, transmitting radio signals, which allow GPS receivers to determine their location, speed, and direction. What is A-GPS? A-GPS (Assisted GPS) is a technology that uses an assistance server to cut down the time needed to determine a location using GPS .
approximate location for the device. In general, at least three surrounding base stations are required to get an optimal position fix. What does MS-Based mode of operation mean? MS-Based (Mobile Station-Based) GPS mode is defined as an implementation where assistance data is provided to the mobile station or device by the Location server, such that the device can calculate its own location estimate. Does this device actually use GPS satellites to calculate its locations? It depends.
see the Location & Search Services section on page 76 for more details. What does the “Test GPS” button do? It provides a quick way to validate if the device is able to obtain location coordinates — if this works then the application used with this device in the same location will also work. What info does “Test GPS” show in the box? It tests the GPS mode that the device is configured for.
What is the GPS Control Plane? It refers to GPS requests that are executed at the server level via the network. What is NMEA? NMEA (National Marine Electronics Association). NMEA 0183 is a standard protocol used by GPS receivers to transmit data. NMEA output is composed of various strings. Sprint GPS devices support the following strings: $GPGGA, $GPRMC, $GPGSA, and $GPGSV. When do I need NMEA? You only need NMEA when using GPS applications that require an NMEA output stream.
What is GPS Premium? This GPS mode option is not yet available at this time. GPS Premium allows for enhanced GPS on a GPS-capable data card, and can be used for indoor and outdoor use. This option functions the same as GPS Basic, and also allows for GPS to be used where no GPS satellites are available by utilizing LBS. Is a GPS subscription required? For GPS Basic no GPS subscription is required. For GPS Premium a GPS subscription would be required when that option becomes available.
How do I enable GPS? By default Location services are enabled. You can also select or deselect “Enable Location Services” from the Location Settings screen. Does GPS work when Privacy is set to “ON”? No, turning Privacy on means you do not want the device to be discoverable; thus GPS is not started on the device. How do I configure my NMEA port? At this time you can not configure which port to use. The operating system auto-configured the next available port when your device was installed.
Section 4 Technical Specifications and Regulatory Information
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Section 4A Technical Specifications In This Section ⽧ CDMA Networks ⽧ Environmental Specifications ⽧ Mechanical Specifications ⽧ Software Specifications ⽧ Transmitter Specifications ⽧ Receiver Specifications ⽧ Hardware Specifications ⽧ Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband USB modem.
CDMA Networks The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple Access). This network technology has many features beyond providing a wireless link, such as Web Messaging, which allows you to receive short messages using the Sprint Mobile Broadband USB modem. To use the Sprint Mobile Broadband USB modem, you need an account that gives you access to a CDMA network. Every CDMA network operates on one of three radio frequency bands.
USB EVDO Modem A USB modem (EVDO device) is a revolutionary new way to access the Internet, while delivering the most advanced multimedia streaming services and connectivity. Almost every laptop and desktop has a USB port, so this provides you with the ability to easily move your Sprint Mobile Broadband USB modem from platform to platform (laptop or desktop). During Sprint connections, the Sprint Mobile Broadband USB modem is a true USB EVDO modem, functioning just like conventional modems.
Environmental Specifications Operating temperature 0° C to +45° C (32°F to 113° F) Storage temperature -20° C to +65° C (-4° F to 149° F) Humidity 5% to 90% over operating temperature Vibration Stability 5 Hz to 500 Hz, 0.1 octave/second Drop 1 meter drop, no damage – fully operational Mechanical Specifications Dimensions (W x D x H) 25 mm x 17.6 mm x 12 mm Weight 32 grams / 1.3 oz 2.76 in x 0.98 in x 0.
Software Specifications CDMA specification EVDO Rev A Data service Supported SMS (IS-637) Currently not supported OMA-DM Supported OTAPA (IS-683A) Supported PRL (preferred roaming list) Supported Authentication Supported NAM 1 Mobile IP Supported WNP (wireless number portability) Supported Transmitter Specifications Multiplexing type EVDO and 1xRTT Normal output power 7-10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919 MHz Frequency stability Compliant with CDG1 Bandw
Receiver Specifications Receiving type EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1.25 MHz Occupied bandwidth 1.25 MHz Modulation method O-QPSK/HPSK Receiver sensitivity -104 dBm Inter-modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Hardware Specifications Interface type Type A USB Port Common air interface 1xEVDO Channel spacing 50 kHz Chipset QUALCOMMTM MSM6800-2 Transmitting (max. data rate) Forward link: 3.
Miscellaneous Certification & Approval Section 4A: Technical Specifications FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.
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Sec tion 4B Regulatory Information In This Section ⽧ WARNING (EMI) – United States FCC Information ⽧ WARNING (EMI) – Canada This section outlines important regulatory notices concerning your device.
Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesirable operations. In order to comply with FCC RF Exposure requirements, this device must be installed so that a minimum separation distance of 8.5mm (0.
radio communication. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 䢇 Reorient or relocate the notebook PC. 䢇 Increase the separation between the equipment and receiver.
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Section 5 Safety and Terms & Conditions
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Section 5A Safety and Notices In This Section ⽧ Important Notice ⽧ Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB modem.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost.
Safety and Hazards Do not operate the Sprint Mobile Broadband USB modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. In such areas, the Sprint Mobile Broadband USB modem MUST BE POWERED OFF. It can transmit signals that could interfere with this equipment.
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Sec tion 5B Terms and Conditions In This Section ⽧ Subscriber Agreement: General Terms and Conditions of Service ⽧ Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband USB modem.
Subscriber Agreement General Terms and Conditions of Service Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681. Basic Definitions In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc.
typically those you can access online (for example, picture/video Services, online forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges.
each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction.
materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks & Credit Information We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies.
Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You can’t use a Deposit to make or delay payments.
designed exclusively for use on our network and in other coverage areas we make available to you. It will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number, identification number, e-mail address or other identifier we assign to you, your Device or your account.
depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Roaming “Roaming” typically refers to coverage on another carrier’s network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up.
terminate Services. If we provide you storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services.
Services. Charges include, but are not limited to, the monthly recurring charges, usage charges, taxes, surcharges and fees associated with your Services. These charges are described or referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round up partial minutes of use to the next full minute.
Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes and megabytes – not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), and 1024 KB equals 1 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB.
from a third party, may be billed in subsequent bill cycles and result in higher than expected charges for that month. Bill cycles and dates may change from time to time. Your bill may also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an additional charge.
Surcharges You agree to pay the surcharges, fees and other charges that we assess to recoup our government costs or costs of complying with certain government programs (“Surcharges”). Surcharges aren’t taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis.
blocking software to prevent SPAM or viruses, limiting throughput, limiting access to certain Web sites, applications or other Data Content, etc. For additional information on what we do to protect our customers, network, Services and equipment, see our Acceptable Use Policy and Visitor Agreement at our Web site. Your Privacy You agree to the terms of our Privacy Policy, available at our Web site, when you use our Services.
notify the actual user of your Device that their location may be tracked or discovered. For additional information on locationsensitive services, see our Privacy Policy at our Web site. 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a number of factors (e.g.
Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution.
the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent to your billing address and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the area code assigned to your Device, without regard to the conflicts of law rules of that state. If either of us waives or doesn’t enforce a requirement under this Agreement in an instance, we don’t waive our right to later enforce that requirement.
Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Index Numerics 1xEV-DO network 134 A Activating Your Device Windows 35 Advanced Forward Link Trilateration 78 Alert Log 74, 113 C Close Button 53 Connection History 74, 112 Connection Preferences 92 Connection Status 53 Coordinates 79 D Detail Drawer 50 Device Info & Diagnostics 75 Disable a Device 110 Disable Location on Device 85 Disconnect GPS Receiver 66 Driver Installation 16 E Enable LED on Device 91 Enable Location On Device 85 Enabling the Novatel Wireless Network Adapter (NDIS) 91 Environmental Spe
Menu Button 50 Microsoft Live 88 Minimize Button 53 Mode 92 Installing the Software 16 Settings Menu 83 Window 50 System Requirement 15 N NDIS 91 Network Adapter 91 Novatel Wireless Network Adapter (NDIS) 91 Number of satellites found 90 T Transmitter Specifications 137 P Privacy Consent Message 76, 122 Privacy Off 63 R Receiver Specifications 138 Roaming Preference 94 S Safety and Hazards 149 Service Settings 92 Software Specifications 137 Software Updates 80 Spint Nextel Location & Search Menu 79 Spri
