User manual

Limited warranty and repair service

WARRANTY AND REPAIR

This SPYPOINT

product designed by GG Telecom, is covered by a one

(1) year warranty on material and workmanship starting from the original

date of purchase. The sales receipt is your proof of purchase and must be

presented if warranty service is needed. This warranty will be honored in the

country of purchase only.

This warranty does not cover any GG Telecom product which has been

subjected to misuse, neglect and accidents or has been improperly used

or maintained. In addition, this warranty is not applicable for all products

purchased online from an unauthorized dealer. Any modication or tam-

pering of the product will affect its operation, performance, durability and

voids this warranty.

INSTRUCTIONS FOR REPAIR SERVICE

GG Telecom will repair the product without charge or replace it at its discre-

tion with an equivalent product, if it has a manufacturing defect covered by

the warranty described previously. We will pay the shipping costs only for

the return of the products covered by the warranty. The shipping costs for

an item sent to us will be assumed by the customer.

Repairs for damages not covered by the warranty will be subject to a

reasonable charge. The customer will pay all shipping costs.

1. BEFORE sending a product for repair, please contact our

technical support team at 1-888-779-7646 or tech@spypoint.com.

Clearly describe the problem and give a phone number where we

can reach you. It happens regularly that some problems can be

solved over the phone.

2. If a product needs to be sent, an RMA number will be given to the

customer (Return Merchandise Authorization).

3. Prepare a package for GG Telecom and include the original

receipt or a copy.

4. Write the RMA number on the outside of the package and send

it to:

CANADA United States

GG Telecom GG Telecom

120 J.Aurèle-Roux 555 VT route 78

Victoriaville, QC Swanton, Vermont

G6T 0N5 05488

IMPORTANT: Under no circumstances will GG Telecom accept returned

products without a Return Material Authorization number (RMA). It is

essential to contact us before making a return.

The customer is liable for loss or damage to the product that may occur

during the transport to GG Telecom. We recommend you to use a traceable

method of shipping to ensure your protection.