Frequently Asked Questions

Noted: Data can only be read but not written on network Drive due to the
IOS Samba function limitation. If you want to edit the file, please edit it on
iPhone/Ipad, then transfer/move to Drive.
20. I have connected another Drive(USB storage) to SSM-F100/F200 USB host
port, but it cannot show up on SSKCloud App, how to do?
Answer: ❶. Please check the Drive formats, SSKCloud App supports EXFAT/
NTFS/FAT32, if not these format, please reformat the Drive;
❷. USB Host port supports the USB devices with less than 500Ma Power
requirement. So most Flash drives and SD card readers can connect directly,
however HDD, SSD and other external storage devices must be connected to
either their own power source or via a USB POWERED Hub.( For SSM-F200
only).
❸. After you attach the proper USB storage to SSK Drive, you can access it
on mobile phone, Please enter the SSKCloud App and swipe down on the
home page to refresh, you will see the newly inserted USB Storage on your
Phone App. Please see the below picture.