Warranty Guide

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* Throughout this limited lifetime brochure, INVISTA
defines lifetime carpet coverage as the life of the
carpet which begins on the date of purchase.
Proration may apply to lifetime limited warranties.
Labor costs may not be included. See the following
pages in this warranty brochure for complete details.
Warranty details are also available on Lowes.com/
Stainmaster or by calling 1-800-438-7668.
** The above listed limited warranties will be
extended to the longer period stated if STAINMASTER®
carpet cushion is purchased at the same time as a
particular brand of STAINMASTER® carpet and is
installed under the STAINMASTER® carpet.
Service
To obtain service under any of the warranties in this
brochure, please contact the Lowe’s store where you
purchased the carpet.
Carpet Care & Maintenance Guidelines
Stain Removal. Treatment of the aected area should
begin immediately upon discovery. The more time that
elapses before treatment, the more dicult a stain may
be to remove.
1. Act quickly when anything is dropped or
spilled. Remove spots before they dry.
2. Always work from outer edge of the stain
towards the center to avoid spreading.
3. Remove any solid particles that are present
with a spoon or dull knife.
4. Blot up the stain with a white cloth or paper
towel. Do not rub as the carpet may fuzz.
5. If carpet is under warranty call manufacturer’s
“800” number for further instruction.
as determined solely by INVISTA, will be provided.
Cash refunds will not be oered.
The following are some examples of exclusions
from this limited fade resistance warranty:
- Changes in carpet color due to air purifiers,
photocopiers, or other electronic equipment that
emit significant amounts of ozone.
- Changes in carpet color resulting from external
causes, such as spills of household chemicals,
improper cleaning and other non-food and non-
beverage substances.
- Gradual fading over time from pesticides, cleaning
agents, benzoyl peroxide and other household
items.
- Noticeable color change due to accumulation
of dry soil as a result of foot trac from normal,
indoor household use.
*American Association of Textile Chemists and Colorists.
Satisfaction Replacement
If at any time during the 60 day Satisfaction
Replacement term you wish to change your new
carpet – for any reason (other than as expressly
noted below), Lowe’s will coordinate replacement
with another style or color of carpet of
comparable cost. Should you wish to replace the
carpet with carpet at a higher cost, you may do
so by paying the dierence in price. No monetary
compensation will be paid if a lower price of
carpet is selected. This is a one-time replacement
and does not cover the cost of labor to install
the replacement carpet you select. Labor costs
will reflect actual cost to install carpet and not
promotional labor rates Lowe’s may be oering
at that time. Contact the Lowe’s store where you
purchased the carpet if you wish to use your 90
day Satisfaction Replacement.
The Satisfaction warranty does not apply
to conditions covered by any warranty. No
replacements will be made for carpet that has
been glued down, subject to abuse, vandalism,
alteration, or damage caused by smoke, fire,
flood, wind, lightning, or any disaster.
TruSoft™
Active
Family™
Solar-
Max™
Essentials™
Food
& Bev.
Stains
Lifetime* Lifetime* Lifetime* Lifetime*
Pet Urine Lifetime* Lifetime* Lifetime* Lifetime*
Soil Lifetime* Lifetime* Lifetime* Lifetime*
Texture
Retention
20
years**
20
years**
20
years**
10 years
Abrasive
Wear
20
years**
20
years**
20
years**
10 years
Fade
(SolarMax™)
n/a n/a 25 n/a
Anti-
Static
Lifetime* Lifetime* Lifetime* Lifetime*
Stairs Included Included Included n/a
Satisfaction
Replacement
90 day 90 day 90 day 90 day
Deluxe Collection™