Warranty Guide

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90-DAY CUSTOMER SATISFACTION PROGRAM

We want you to be completely satisfied with your purchase and be

proud to show your new STAINMASTER

carpet to friends, neighbors

and family members. Therefore we are providing you with our 90-Day

Customer Satisfaction Program.

If you are not fully satisfied with your STAINMASTER

carpet within 90

days of purchase, INVISTA will replace it!

This means if you do not love your choice and are not fully satisfied

with the color, style or design of your new STAINMASTER

carpet,

INVISTA will replace it! This promise is not applicable to manufacturing

defects and damage.

This offer applies to any STAINMASTER

brand of carpet purchased

from and installed by an authorized Lowe’s installer.

Get to know your new carpet

After your new STAINMASTER

carpet is installed, if you decide you are

not happy with the color, style or design, INVISTA will replace it with a

STAINMASTER

carpet of the same or comparable grade, quality and

value (excludes sales tax, finance charge, and shipping, delivery charges

or labor).

Here’s how it works:

If you decide you are not happy with the color, style or design, contact the

Lowe’s store where your carpet was purchased to initiate a claim.

• Costs associated with the removal, disposal, installation or any

other costs of your original or replacement STAINMASTER

carpet are your responsibility. Upgraded STAINMASTER

carpet

styles are permitted at an additional cost to you.

• This program applies to carpet installed in owner-occupied

residences only.

• Coverage is only for installed wall-to-wall carpet purchased in the

U.S. or in Canada.

• Only one replacement carpet per customer is allowed under this

program. Replacements only. No cash payments or refunds.

• Proof of purchase is required, including a copy of the original sales

receipt containing the manufacturer name and carpet style name.

• Replacements are valid only from Lowe’s and are not transferable.

The retailer has the right not to offer this program.

• 90 day love it or replace it plan excludes dissatisfaction including,

without limitation, any type of problem that would be covered

under one of the STAINMASTER

limited warranties.

• This program, along with the limited warranty you received for

your carpet, gives you specific legal rights. There shall be no other

warranties offered or implied, by statute or otherwise.

• This program excludes manufacturing defects.

For questions about the 90-Day Customer Satisfaction Program, please

call a Lowe’s store.

(1)

An invoice or other documentation signed by the vendor is required.

(2)

American Association of Textile Chemists and Colorists, Research Triangle Park, NC

(“AATCC”).

(3)

See the Carpet & Rug Institute Standard 20-GP-23M for the international rating scale.

(4)

Canadian General Standards Board (“CGSB”).

FADE RESISTANCE LIMITED WARRANTY for

PetProtect

carpet styles

INVISTA warrants that with proper care and maintenance,

your STAINMASTER

PetProtect

carpet will not fade from

exposure to sunlight or atmospheric contaminants (ozone

or oxides of nitrogen).

This warranty coverage applies to indoor carpet

installations only.

• If INVISTA determines that the noticeable color change

due to sunlight or atmospheric contaminants exceeds

the AATCC

(2)

Gray Scale criterion, INVISTA will, at its

sole option, repair or replace the affected area of your

carpet per the Terms and Conditions.

The following are some examples of exclusions from this

limited fade resistance warranty:

• Changes in carpet color due to air purifiers, photo-

copiers or other electronic equipment that emit

significant amounts of ozone.

• Changes in carpet color resulting from external causes,

such as spills of household chemicals, improper

cleaning and other non-food and non-beverage

substances.

• Gradual fading over time from pesticides, cleaning

agents, benzoyl peroxide and other household items.

• Noticeable color change due to accumulation of dry

soil as a result of foot traffic from normal, indoor

household use.